AutoNation Chevrolet West Austin

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Caitlin Desrochers
2 days ago
George and Laura were excellent to work with! Would definitely buy from them again. The Trax I wanted sold at lightning speed and the team found a resolution for me equally as fast. I am now the owner of a Trailblazer that I like even more than the Trax and I got it for a great price.

  Ivy Sheridan
a week ago
My car buying experience was EXCELLENT from start to finish!! Nina was attentive, efficient, personable and patient!! Buying a car is never easy or fun but everyone at AutoNation made this enjoyable!!

  JOHN ORTEGA
4 months ago
I recently had an excellent experience at AutoNation Chevrolet West Austin. The atmosphere was friendly and professional, and the staff, especially Ben, made the entire car-buying process a breeze.The dealership boasts a nice selection of vehicles, and I appreciated the courteous and presentable environment. Ben, my salesperson, stood out with his exceptional service. He was knowledgeable, approachable, and genuinely interested in helping me find the right vehicle.Overall, AutoNation Chevrolet West Austin exceeded my expectations, and I highly recommend it to anyone in search of a positive car-buying experience. Thanks to Ben and the team for their outstanding services.

  Tim Higham
5 days ago
After the poor experience and pricing at Capitol Chevrolet, it was real pleasure to work with Carl Brooks and Josh. There was absolutely no pressure tactics nor add on pricing. By the way, I saved $2100. on the identical vehicle. I recommend AutoNation percent. P.S. Ask for Carl Brooks my salesman. He's a good man.

  Sheldon Keller
2 months ago
Car buying is usually a very stressful process and George made the process very relaxed. He was open and honest with me, was able to answer all my questions in detail and didn t try to sell me on something I didn t want. All the staff I interacted with were very attentive and friendly and made the whole experience easy! If I lived closer, I d probably come back for the next vehicle purchase. Thank you all!

  Mike C
a week ago
George has been my go-to for years, and I must say, he's consistently proven himself to be trustworthy, respectful, and full of integrity. I've confidently referred family and friends to him, knowing they'll receive not just fair treatment, but also honesty and reliability. George, your commitment to your word and integrity is truly commendable. Adrian and Vincent, I want to express my gratitude to both of you for your patience and support. You're both valued and appreciated!

  Peter Collier
4 months ago
Patrick did an amazing job and made the deal happen. I was ready to walk and he helped meet me on a price. You all got a great salesman. Tyler also invited me out to the lot and and had the truck ready for me. Overall I had an amazing experience.

  Deepak
a week ago
My worst experience. I scheduled the service appointment and showed up on time. There wasn't a single soul on the aisle. So I walked in. There was this one manager who was on the phone. I waited outside for 5 minutes. Then he took me to another service advisor down the aisle. This time I had to wait about 10 minutes. Luckily he passed by, I was about to make contact with him. He said that I needed to wait further and I did for another 10 minutes. Then he was able to locate my appointment. I had to be seated for 45 minutes. He passed by but he didn't give me a status. So I went to his office again and he vanished. I could see the paperwork on his desk and took help from a neighbor to check out. Guess what all this is for mounting the license plates. Beware of any Auto Nation and I was tricked into a maintenance plan from Auto Nation Houston.

  Cameron L
a week ago
Shout out to Patrick and his team for all their support in my car buying experience. I purchased a 2022 Ford Explorer via Autonation from out of state and the entire process was more smooth than visiting my local dealer here in FL. Would highly recommend you request for Patrick when buying a new or used car. Thanks again for all your services - Cameron.

  jimmy norris
3 months ago
Every member of the AutoNation team was great. Personable, knowledgeable, and I didn't spend an entire day there getting the purchase done. They found me a good loan that fit my budget, and I'm really pleased with the deal I got. Thanks!

  Chris
2 months ago
Had Patrick L assist with the buying process of the camaro LT1 and it was a pleasant hassle free experience. I would have no issue buying from them again in the future

  Justin Joiner
a month ago
AutoNation did a great job moving quickly to get a fresh trade in ready for me to drive as soon as I got there after work. Jeremy was great to work with and once we decided we would buy the car- he rushed to ensure it was cleaned and some additional maintenance items were taken care of. Overall, we re very happy with the experience and the detail that went into the car itself as a fresh trade in. I will confirm that the AutoNation price is not able to be haggled down as with other dealerships, but we thought that the price of the car was suitable compared to similar vehicles.

  Virginia P Villasana
4 days ago
My husband and I had not purchased a new car in years. The sales Manager Laura picked the right truck as I explained to her what I wanted. It was so easy for my husband to test it and decided to buy it right there and then. Cooper was awesome and very clear about what we were buying. Thank you

  Maria Lewis
a month ago
Patrick Larrieu was a great salesman. He was never one of those slimey sales guys. I highly recommend working with him. Even the finance department was great. Vincente Sanchez worked hard to get us the best possible deal for our financial situation. Great overall buying experience!

  Eduardo Macias
a month ago
My experience through the sales process was great. Seeing the sales team and management making a huge effort to reach the numbers we were looking for really showed they cared and understood the reason for us purchasing a vehicle. They made me feel that I was not leaving empty handed that day. Huge thanks to the entire team!

  Leslie Robinson
3 months ago
Everyone that helped me was very nice and knowledgeable. I did not feel like I was being "sold" on anything. The entire process was easy and everyone worked with me on my needs and wants.

  Mark Stanley
a month ago
Worse car dealership I have ever dealt with. Bought 2 Cars that ended up being lemons They will be anything but helpful. Unless you have tons of money you want to blow. Do not recommend. And for my fellow vets and military they treat you like a king at first and screw you later.

  Jonathan Reagan
6 days ago
Ben is an awesome salesperson if anyone is looking to buy new or used I would 100 percent recommend grabbing him if he is available easy to talk to and very professional

  Lorre Yeary
a month ago
Concetta was a very attentive salesperson. We were coming from out of town to purchase a Blazer and she was able to help us do as much as possible online. She answered all of our questions, sent me pictures and stepped us through the process so once we arrived we were in and out quickly!Also Steven is finance was very helpful and efficient!Thank you everyone!

  Raquel Alvarez
6 days ago
My Dealer was Sebasti�n Reyes. He was so kind, understanding, and very knowledgeable. He made me feel like I was with a friend not with a car seller. He is absolutely great. Thank You

  Luella Nichols
2 months ago
Had a great experience at the shop, took our bus in for a recall, told them that if we could get it done as soon as possible, it is use to transport residents to Dr s appointments we are an Assisted living facility, because of that the bus was done in one day! Thank you so much for understanding the importance of this, would also like to Thank Marcos and all that was able to make this possible! I always had great work done on my personal vehicle too! Thank you again

  Kim Borges
a week ago
I would highly recommend this company for anyone looking for a new or used vehicle. My sales person Sebastian was very professional and knowledgeable. The finance department was able to get me the deal I was looking for.

  Laurence LaRocca
a year ago
I had a great experience with the sales and finance team. Explained everything I had asked about. Honored all. This includes my trade in and the worth. The online price and not the price on the paper that was attached. However there is one thing I didn't like. TINT FEE. I feel this fee should have been rolled into the price of the vehicle. Like it should be. Tint is Not as an accessory. Accessories can be removed. Tint can be but I know the dealership will not do this. This could be a deal breaker for other people. Also they may want a darker tint. But overall my experience was satisfying.

  Kendra Moore
3 months ago
We were very pleased with our experience here. Jeremy was an amazing salesman. He was very considerate and respectful with what we had to say and our final decision. He also took his time to explain our different options. Me and my husband both appreciate his calm and patient demeanor.Thanks again Jeremy for all your help! -Michael and Kendra

  Vernon Mayfield
a month ago
Got me in quickly and fixed the voltage regulator sensor on my old Silverado. Glad to have a fully functional repair shop again. The rates per hour have gone up substantially but I guess it s required to get everything working smoothly.

  Monica Serna
a month ago
I had a great experience and the best service at Auto Nation West. Laura and Sawyer helped me so much. I got everything I asked for. I left with a great vehicle that my kids and I will have so many good memories with. I recommend this dealership to anyone who is looking for a great deal. Thanks sooo much.

  Jessica murillo
a year ago
Dylan Ling New Car sales and Max from Finance did a great job during and after my purchase. Dylan was very attentive, patient and willing to help in any way he could. He has followed up via telephone and email. In addition, continues to be there for me as a customer despite the transaction being complete. Max was also very attentive and approachable. I am very impressed with their customer service and will definitely refer them and this Auto Nation location. I look forward to returning to AutoNation on my next vehicle purchase. Look no further and ask for Dylan, you won t regret it.

  ali francois
3 months ago
This dealership treated me terribly. I ll keep it simple.1. We found a car located at a sister dealership in Fort Worth. They signed the paper to agree on price.2. I had to keep reaching out to the salesman about when the car was coming for me to get a delayed response or no response at all to which I d have to call the dealership to get a hold of him.3. I waited 2 weeks, get told that the car is coming. I call AGAIN, just for them to tell me that they FORGOT to tell me the car was sold.Worst car experience I ve had, I should ve trusted my instincts and given the sale to Fort Worth s dealership. They cared more than the kids that work at the dealership in Austin. And for someone who supports sales, showing your client that you care about their business is the least you can do.

  Bernard D. Partridge
3 months ago
If I could give no stars, I would. I will keep it short. I and my wife showed up to this dealership to buy a truck I had been looking at online. The truck was priced great, so I test drove it, looked it over, and was ready to pay. I let it be known up front that I was going to be paying cash. We showed up at the dealership a little after 9 to be early. I was told by Benjamin Green, the sales manager, that he would prefer me to finance the vehicle instead of paying cash because the company would lose money. At this point, I felt really insulted because there were other customers trying the same vehicle but were financing. So this sales manager explains to us that because the truck is priced so low, he would rather us finance it so the company could make some money off of the interest. We waited for over an hour for him to see if the other customers' loan application was going to go through, and then after I confronted him about the issue, he all but confirmed that I wasn't going to be able to buy the truck because I was paying cash and not financing. I then asked him if he was willing to pass up a cash deal for $6000 of interest he would make off of a loan, and his answer was yes. So I walked out. I'll take my business and my money elsewhere.

  BLuther
5 months ago
The MOST Customer Service oriented car dealership we have ever been to.Outstanding people, outstanding help from everyone from the manager to the sales rep.We drove over 3 hours to get here to buy a new vehicle. Well worth the trip.What a great experience our new car purchase was. We would highly recommend this dealership. Others should take notice. Keep up the great work.