ATX Imperial Auto Glass, LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  KOLLIN HAMILTON
3 years ago
I obviously cannot speak for other people in their experiences. But I can tell you that these guys are mobile and I've used them out of auto shop where I get my oil change. One time we had what we thought was a rock chip but it wasn't even a chip they told us the truth instead of taking advantage of us and didn't charge us anything like they could have because we were willing to pay. Since then they have helped my good friend and a couple other people I have seen when they need their chips fixed. They work with you to usually get it covered for free under most insurances and that is stand up!

  wazza2013
6 years ago
These guys are the worst! Be careful!!! They are conmenThey will approach you at the Genie car wash and say they can fix your window chip at no cost. I went in with a scratch that could be barely seen and left needing to replace my entire windshield. The damage occurred because the team is no properly trained! When I complained they said it wasn't their fault.Javier and Harrison are conmen!

  N Z
6 years ago
They are running a windshield insurance scam.At the Genie cash wash they will point out minor chips, tell you not to worry, they will repay at no cost through your insurance.They do not know what they are doing! They are just trying to get money from the insurance company. You will be left with a damaged wind shield and end up having to pay for a brand new one. LEARN FROM MY MISTAKE.

  Joseph Cardona
6 years ago
Called them out to replace a windshield. We forgot to mention that the windshield had a rain sensor. Needless to say they had to reorder the glass with the rain sensor. They didn't get mad or upset and didn't charge extra for coming out or for restocking. They gladly came out the next day while at work to replaced it. Awesome experience, great customer service and low prices.

  John Smith
6 years ago
Representatives from this mobile glass repair shop walk around the check in area at Genie Car Wash, draw some circles in erasable marker on your windshield unprompted, and show you areas where your windshield is "chipped" in 4 places and needs repair, offering to coordinate with your insurance as well.I used quotes around "chipped" specifically because I subsequently called my auto insurance company who recommended Safelite Glass Repair (who I've used several times), and they came out to my place of work to repair the chips only to tell me that these are surface pits which are unsightly but cannot be repaired and they do not spread.In short, the representative from ATX Imperial Auto Glass was either very unskilled or attempting to rip me off.For reference, here is a full definition I found of this type of windshield damage:Surface Pit: A nick in the glass associated with normal wear and tear that does not penetrate to the plastic interlayer (middle layer of the glass sandwich). Can it be fixed? If the damage has a diameter of not less than 1/8 inch. Be cautious however, many small pits do not require a repair if the damage is too extensive.

  Victoria M.
7 years ago
Do NOT let this company anywhere near your car. They turned my tiny rock chip into a huge crack and refused to cover it. They actually wanted me to pay over $300 for a growing crack in my windsheild that they caused! I do not understand how you run a business, making people pay for your mistakes in what is supposed to be your only specialty. Do not trust this company. If I could give a negative rating, I would.

  fatimatou bah
2 years ago
I called the number listed under this business and the voicemail states a money investment business instead and I texted to inquire about getting my windshield replaced then someone responded sorry wrong number. This seems to me like a scam!

  Rachel Calabretta
4 years ago
I'll start by saying I did not actually get service from them. Set up an appointment on a Monday for the following Saturday. Called 20 minutes before my appointment to let him know I was on my way. Showed up right on time. Waited...got a call about 10 minutes past my appointment time. The guy said, "I had to run an errand. I'll be there in like 15 minutes". I did not wait around to see how this played out

  Joe C
a year ago
Your driver almost ran me off the road going easily 20mph+ over the speed limit on Howard lane.