O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shawna Walker
2 weeks ago
The level of customer service I received was beyond my expectations. They helped me in so many ways and educated me on car bulbs.

  ryan ladner
3 months ago
Great customer care - the staff is very knowledgeable and helpful.

  M DLC
2 months ago
Despite being super busy, Ethan helps me order the parts I need calmly and reliably. He's a valuable asset at this location. I know where to go for my automotive needs.

  Jennifer Black
2 years ago
When I discuss the exact wipers I require, even giving the employee the exact part number and brand name and style of attachment, and request they be ordered, and the employee tells me he has ordered them and they will arrive either that evening or the next day, I fully expect him to have ordered the actual wipers I asked for.I called the next day - the wipers will arrive by 5pm. I arrive at the O'Reilly's in Aubrey and the same staff member remembers me and hastens to bring out the wipers.He ordered a completely different pair of wipers. The wrong style and the wrong part number. The only match is the brand name and the length. It is in fact the ones I told him did not fit and would damage my vehicle's wiper arm and windshield. He acknowledged I had told him that, but he felt these were the ones I should get as he didn't find the ones I asked for in the computer. And since they had "RV" in the style name, they should work. I suppose if a part said "auto" in the style name he would decide for the customer that it would fit any automobile.I asked why he didn't just tell me he couldn't order the exact parts with the numbers I had asked for. He again shrugged and said these should work.I said no thank you, they won't work, and he told me to enjoy the rest of my visit to Texas. I left without informing him I have lived here for over 50 years. He returned to sitting on the counter and chatting with his coworker.I wasted 2 days on this. I still need the product, and will go elsewhere. I do not recommend this store because of the lack of customer service I experienced. Note: there were no other customers during both visits - no reason for bad service, and no bad attitude from me even after such bad service. 04/25/21

  Daniel Newman
2 years ago
I bought a 5 dollar can of parts cleaner. I opened the can and the spray tip broke off. They would not return it. Brand new never used any of it. Had nothing to do with the 5 dollars. I could care less. It s that I ve been a long O Reillys customer and have always preferred them over other parts stores. I have never taken anything back to them. The one time I do I get jerked. Will never go back.

  Phillip Linton
2 years ago
This by far was my best experience at O'Reilly's ever. The person at the counter was more than helpful, she took all the time necessary to help me find exactly the parts that I needed for my truck. Apparently my truck is a real pain in the butt and has a million options for brake pads but thanks to Star I got everything I needed and I'll be sure to use that O'Reilly's next time I'm in Aubrey.

  Robin Li
4 years ago
My car's "check engine" light went on, so I went in to get more info on the error code. The staff was super friendly and knowledgeable. The diagnosis indicated a gas vapor issue, which turns out to be the gas tank cap not closed properly. The staff didn't even charge me anything. Great service!

  Justin Barnes
a year ago
Once, This was a Great new store with wonderful customer service! Things have changed. Short handed and long waiting now.

  Dustin P
a year ago
25 minute wait to find the parts listed as being in stock are not at the store. I award you 1 pity star, because Google made me.

  Erin Mayfield
3 years ago
The best customer service I have ever received from an auto parts store and the employees had suggestions and full knowledge of how to fix my problem. I found my new home store.

  Barbara In Real Life
3 years ago
Employees don t tip food delivery drivers. Nobody was wearing a face covering despite state mandate. My family and I won t be shopping for parts or oil their anymore.

  Fredrick Dietrich
4 years ago
Awesome customer service, answered every question with a smile. Whom every the manager is, they are doing a great job.

  Ted LeVake
a year ago
Good selection, ok prices, nice people.

  Brian Bailey
3 years ago
So far they always help out with what you need. Good stock of parts.

  Mike Roselle
a year ago
Great people great parts selection.

  MrHolbrook47
a year ago
My go to spot when I need parts

  Tracie Wiggins
2 years ago
Very helpful and answered all my questions

  TONYA TOOMER (Spotless)
8 months ago
HadEverything I needed

  mo mundim
2 years ago
Really bad customer service

  Alex Batista
3 years ago
Great costumer service!

  Simiel Sebah Israel
2 years ago
Wife goes there

  Arthur Gonzales
2 years ago
Good

  Nick Moon
4 years ago
Nice store

  Vance Hamilton
a year ago
Parts store