Hiley Mazda Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Taylor
8 months ago
One of the best Car Dealer service departments I've had the pleasure of dealing with. Colt and Tim rock and are always very accommodating. They are very up front and honest with me about my vehicle's servicing. So long as I live within a reasonable distance, I will always being my car here.

  Chevitz
2 months ago
Had to order some "dealer only" parts. They were ready when Mazda said they would be and I really appreciated that.

  Adam Ryan
a year ago
Colt (Service Advisor) and Andrew (Service Technician) deserve 5 stars for their work (I will discuss the reduction of a star later on as it has nothing to do with them and the work completed on my vehicle).Service was completed prior to the estimated completion date.Communication with me was present even when none was necessary. Once they had begun troubleshooting I was alerted, and once they had finished the diagnosis, I was sent a video of Andrew going over everything that was found, including additional items that should be considered. All and all it cost me $150 to run the diagnostics and reconnect the wire to the passenger side airbag. Though normally that would cost maybe $75, I understand the $150 price tag, and I am not upset about that in the least as a true FULL diagnostic was done to make sure there were no other issues present (as seen in the video). So, kudos are in order for Colt and Andrew. I will look for you the next time I come back.The reason I am taking off a star, like I said, has nothing to do with the service department workers; but the administration. Hiley Mazda has their "own" service recommendations that conflict with the recommendations of Mazda itself. One of my recommended services, which was NOT brought up by Andrew in the video or Colt when we discussed what needed to be done with my vehicle, was an Automatic Transmission Fluid Flush for $299.95. Mazda's own service manual and information pulled from Alldata show that Mazda actually recommends AGAINST this service on ANY SkyActive vehicle unless it is for major transmission component repair or transmission replacement as it is "lifetime" transmission fluid. This is a predatory dealership practice to milk it's clients out of money.I will keep going to Hiley Mazda for specialized repair; but I will never get any suggested service from them without hesitation as their leadership/administration has lost my trust.Service: Electrical

  Germany Schmid
5 months ago
My sales partner Carlos always has gone out of his way for me...thank you....it is appreciated

  Einnor Rankins
2 years ago
Mazda Service took care of me and making sure everything my vehicle needed were done. Communicated and kept me aware of the process and time for vehicle service. Service advisor Tim is very nice and respectful. I am always met with a smile and greeting from the service guys. Highly recommend Hiley Mazda for vehicle purchases and service!

  Andrew Sahlstedt
2 years ago
Don't believe the reviews here. Most of these high ratings are for people thinking this is the dealership and not the service center. Appointment is at 10:45 for oil change. Fast forward to 3:30 PM. Oil change is finally complete, but vehicle was badly damaged on the drivers side when being pulled in to the service area. All they would do is give me a quote to pay them to fix the damage. Tried contacting the manager to no avail. Even via phone they have a full mailbox so can't even leave a voicemail. DO NOT USE THEM. 5 hours to perform an oil change and they damage my vehicle to give me a quote to fix it? Seems like they have a great way of making money. Absolute trash service center.Special thanks to Tyler for damaging my vehicle.Service: Oil change

  Holli Hammer
3 years ago
This is a wonderful all-around dealership! I had such a great experience with Tim in service with my previous car and everyone was always so exceptionally pleasant, despite moving across town I drove to purchase my next car with them. Chris was my sales person and was fair and efficient at helping us get what we needed. Thank you to the whole team from greeting to close of sale to service this is the place to bring and get your car!Holli

  Darrell Fennell
11 months ago
Elle did a fantastic job explaining the CX 9 and was very kind and courteous. My wife is very happy with her new suv. Thanks for being so helpful.

  Jennifer Foshee
4 years ago
This is my second car from Hiley, 3rd Mazda I've purchased. Joy was upfront and honest when addressing my questions and concerns. She was patient with me after asking her to show me numbers on 4+ different options. Plus she was fun to talk to while waiting for finance to do their thing.Mazda worked with me to get me where I wanted to be and now I am a proud driver of a new 2020 Mazda 6.I highly recommend Hiley Mazda. I've been taking my car to get serviced there for years and both times I've purchased, the sales team was great.

  Ginger Homiller
4 years ago
The car buying process was okay but I feel that the customer service I received after my purchase was sub par. I noticed damage to the drivers seat after my purchase, the used car manager said he would look into seeing if he could get the broken piece used but never followed up. The check engine light came on within a week of purchasing which they promptly fixed at no cost to me (just an O2 censor). Called multiple times about my plates with no call back until I had left a few voicemails over the span of a week. Carlos was great when I showed up and even put my second set of temporary plates on for me.

  christina
3 years ago
The dealership was very courteous and friendly my salesman Jorge Ruiz was not pushy at all. I came into the dealership to look at a vehicle and ended up not liking it, Jorge offered to look for another vehicle within my budget with success! I wasn't expecting to purchase a car I was mostly just browsing but with the great deal, professionalism and care I received I just couldn't say no.

  Hannah Holt
4 years ago
Came in on 02/17/2020 to purchase a new 2019 Mazda3 AWD. From the moment my father and I arrived at the dealership it was a pleasant experience. Every employee we came into contact with was friendly and professional. Our salesman, Zach, was knowledgeable and efficient. It was nice seeing managers actually on the floor interacting with customers rather than tucked away in their office only waiting for problems to arise. The whole experience from beginning to end was great; so positive that my father even purchased a new car (which was not initially intended). I would definitely come back to purchase a car in the future and recommend this dealership to others.*Ask for Zach!*

  Katie Gregg
4 years ago
After 3 weeks of visiting dealerships, we visited Hiley Mazda in Arlington. We were so impressed by the friendliness and professionalism of the entire staff. Anthony and Seth made the process smooth and enjoyable. We almost talked ourselves into leaving before walking in because we were so beat down from our experiences at other dealerships...but we are driving away with my dream car today & coming back to purchase a second vehicle! This place is top of the line & makes car buying an experience.

  K R
4 years ago
Everyone went out of their way to make our customer experience a good one. I did not walk into their dealership planning to say yes . They allowed me the time to understand the value they were offering,, answered my concerns clearly and with results that brought me to want to say yes !! Thank you Sean and Greg and the GM s for going above and beyond for my Son and I!!

  Shauna Friend
3 years ago
Hiley Mazda service is 5 star every time. The guys, Kyle, Jeff are so sweet and honest. Theres a reason I have only trusted my cars maintenance to these dudes for years. Excellent service, excellent customer care.

  Jordan Matthews
3 years ago
I would highly recommend this dealership! I purchased a brand new Mazda CX-5, and everybody involved were so helpful and kind. They helped me get a great deal and were fairly quick throughout the whole process. Thank you Alex H. and the Hiley team!

  adam bruneau
4 years ago
My wife and I had the distinct pleasure of working with Teresa Mayon this past Saturday. She made our car buying experience stress free and flawless. Right off the bat, we could tell it was more important to her that we found the right fit, rather than pushing us toward something we weren t 100% on. Although the car we initially wanted was sold that same day by the time we arrived, Teresa worked with our needs to find the best substitute and what she found us was even better. Hiley Mazda was packed with customers that day, and although there was additional wait time for financing, Teresa continuously checked us. This was hospitality at its finest. Sarah Wingard was also fantastic with financing. She worked hard to get us a better rate than we were even expecting, and made us feel right at home.We couldn t happier to be a part of the Hiley Mazda family!

  Mel Bar
4 years ago
Absolutely unfriendly customer service in the service dept. My brand new Mazda is back there a 2nd time for recalibration. I ve called Kyle 4 times with no response just wanting a simple update - estimate of complete ,what to expect . The service manager did not even return my call . Absolutely ridiculous .

  Treven Theus
3 years ago
Joy was amazing in assisting me and helping me get the car that I wanted. She was assisting another buyer before me and really made me feel valued She even went the extra mile to help me program my car after buying it. She was a joy to do business with! Thankyou!

  Samantha Plested
4 years ago
Finance department is AWFUL they made a mistake that worked in my favor and since then they re trying to make my life miserable. They are so difficult and do not communicate. I had no idea where to send my first payment because they took two months to send me registration papers and everything. I got my license plate two months late they had to email me another temporary one. Teresa is a great sales woman, however the financial office is awful.

  Bjorn Andre Larroque
4 years ago
My friend is a healthcare worker who was trying to purchase her son a vehicle so he could get around while she is working every waking hour in hospitals keeping the people of Texas safe. They have refused to return her deposit, even though she didn't agree to any deal or sign any paperwork. Return Mrs Noel-Rhodes deposit you cowards. This is shameful conduct, especially at the moment.

  Colt Craig
5 years ago
Best service I've ever gotten at a dealership. Service guys are courteous and do a great job.I'm taking away the 5th star because the prices are typical dealership prices. Just way too high.

  W
5 years ago
Hiley Service Department Conundrum:The actual diagnostic technicians and mechanics are exceptional. However, service advisor Tim Bell was late, inept, rude, condescending, and inappropriate. Other than having to suppress the urge to nut punch this surly toddler in a man's body, my Hiley service experience was satisfactory.

  Nicholas Foster
11 months ago
They do a great job listening to concerns about your car and recommending only the necessary diagnostics.

  Chris Todd
10 months ago
Great. The service manager was very helpful, and it didn't to long.Thank you, Chris Todd

  Jeannie Linebaugh
4 years ago
The people are absolutely wonderful. All of our cars are Mazda's, always will be. The service department is very knowledgeable and friendly.

  Robin Culvert
4 years ago
I was very impressed to receive a video of the service technician checking my car. I was able to see and hear what he had to say about the condition of my car.

  LeeAnn Dries
3 years ago
Sales and Finance were very friendly, I will go to them again in a heartbeat. I wasn't able to purchase a car but they still treated me with respect

  Eileen S.
2 years ago
Overpaid for service I didn't need that my mechanic would have provided for me at a lower cost. They also sent me away in an undriveable car.Services: General repairs & maintenance, Wheel alignment, Brakes, Oil changeServices: General repairs & maintenance, Wheel alignment, Brakes, Oil change

  Vinay Nimmala
a year ago
Worst service by Mazda Arlington - especially the service advisor Tim Bell. He is very arrogant and looks he wasn't happy to service the customers.