Buick GMC Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nedra Ross
5 months ago
My husband and I were basically out tire kicking had no intentions on buying anything AT ALL! But after the great Service from our sales guy Mark Mingo who was dedicated and worked tirelessly in helping us find the right Used Vehicle. The whole staff was very friendly even the F&I manager, it was a deal we just couldn t walk away from. And it was a pleasure. Thank you guys!! Keep up the great work!!

  Jesus Martinez
a month ago
They know what they doing. The service is quick and done right. Communication spot on. Israel is a goat at service advisor

  Latonya Rosebur
a month ago
I had a great experience coming there. Paul was very knowledgeable and very helpful on getting the job fix for me.

  Cristina Hern A.
6 months ago
First of all, after they had repaired my Buick and had it in the shop for almost three weeks, I had to return it the next day because they returned it with the A/C broken. When I returned they told me that they would have it ready in three days and that was not the case. In total they had it for a total of almost three months. These three months they did not want to lend me a car so I could have a vehicle and when they offered me a "rental" I ended up paying almost $500 dollars out of my pocket when they said it will be paid by GMC Workshop.Very different from the Ford workshop when I took my son's car to be repaired, they lent him a car free of charge without having to pay absolutely nothing, they were very professional and friendly.Absolutely very different with the service they provided me here.Here they never called me to keep me informed about how work was going cero updates nobody even bother. I always had to call or messaged and I was lucky if they answered me.I left my Buick with a full tank of gas, they returned it to me with less than half a tank. And the day they said it will be ready I went to pick it up, they DID NOT have it ready, they also told my husband that they couldn't find it... they hadn't washed it, inside it's full of hair that I don't know who it belongs to, disgusting and oil. It's been the worst service I've ever received, apart from the fact that I felt that they did not want to assist me, this is why I give them a 0. It has been a very bad experience with a long time to fix it, which made me spend a lot of money on Uber, car rental and bad very bad service.

  Michael Rushing
a month ago
A great staff makes this one of the finest service centers in the Dallas-Fort Worth area.

  Greg Shiro
a year ago
Just wanted to say the gentleman that helped me was very courteous and upfront. He and his team got my replacement tire quickly and replaced my tire, jack and parts back in their original spot in my truck. I'm very happy. I'm glad I bought my GMC from your dealership and took my truck in for service. Very much appreciated. Thank you!!

  James
10 months ago
Classic is the best. I'm in and out very quickly there. My service manager is Rob, and he is extremely knowledgeable, transparent, and quick. I take all my vehicles there cause they always do me right.

  Rachel g
10 months ago
Literally went to view a Buick Encore which was not on the sales lot & Clint went BEYOND out of his way to track it down. Once located it he took us to it & pulled the carfax but sadly it sold the night before. Clint did NOT pressure us into looking at anything else as we set on that particular year/make. He was beyond helpful & we hope to purchase a vehicle soon from him. THANK YOU THANK YOU for working with us!

  Justine Cervantes
5 months ago
Rob always on it! Such a friendly face! Been coming here for years and its always a nice experience.

  TERRI HEIL
9 months ago
Buick GMC service center is great. They got back to me quickly and made an appointment for me. They greet you and listen to what the problem is and tell you what they can do and how much it's going to be and tell you when they can work on your vehicle. And then you can make an informed decision about what you want to do. Isreal Diaez was friendly, professional and helped me as quickly and efficiently as possible. Thank you Isreal and the team of technicians at Buick GMC service center. I am very satisfied with your work and friendly helpful attitude.

  Nicole M.
a year ago
I don't know what's going on over there but they gave me the run around and never even diagnosed my car after being there for a full week.I was initially told it would be a 3 day wait. After 4 days, I was told I was the 4th car in line but check back after the holiday weekend. When I followed up, I was then told I was 15th (yes 15th!) in line and it would be at least another 3 or 4 days before they got to my car. Complete runaround and waste of my time with zero apology from the service salesman Israel.The negative reviews for this service center are far more believable because my experience echoes theirs.

  tina estrada
3 months ago
Wonderful people. Jasmin was very helpful.

  Kc Moss
a year ago
Great help in diagnosing our issue on our 3500, Rich took the time to get at the issue with the tech and was very detailed on the path forward for us. It's great to see someone take the time to actually find results.

  Debbie B
2 years ago
Mahmoud Awadi is very helpful and went out of his way to make the car buying experience (of getting a GMC Yukon Denali ordered and delivered) a pleasurable one. He will assist in any way to make the customer happy. We are very pleased with the process and the service we have received with our new vehicle purchase. If opportunity arises, we will definitely return to buy more vehicles from him. This is a five-star, company and the people are great to work with.

  Sheila Teboh
3 years ago
Initially the staff was pleasant. It took four hours to be notified if my car was going to be serviced after several text messages and phone calls. Only to be told by Dave that I am not a priority customer they re servicing other cars from a week before I am on the bottom of the totem pole. When I finally decided not to service my car there any longer I went to pick up my car no apology was made. Waste of time and probably mine

  Jackee Sneed
2 years ago
Every time is always great service and very thorough. They let you know about other things that are in need of replacing or replaced, let you decide to fix it that day or wait. Now they have a payment plan option which is even better

  Robert Haywood
2 years ago
Dave was my contact and he made sure every thing was taken care of. I had air conditioning issues and he contacted the extended warranty office to ensure they would cover the replacement parts and labor.

  kilroy escalante
2 years ago
This people were string You along they will keep from honouring you warranty if you buy your car with them and it's not GMC they don't tell you they don't work when you buy a different make of car. There were supposed to keep my car 2 days but kept it almost a week and a 1/2 And all the time that they had my truck they never order the parts it needed, which was a defrost panel button.I have a no deductible policy which is suppose to cover everything, and they wanted to charge me over 4 hundred dollars for an air conditioning hose my Truck did not need.They were suppse to check my air pressure censor and did not, They were supposed to do a complete diagnostic check on my truck and they did not, I want this done before my warranty expired I paid good Money for this warranty. Secure care Vehicle service agreement declaration page,by Fortegra...Power Automotive protection, do not by this warranty,they will find a way to charge you regardless.Remember Buick GMC only works on Buick GMC. My truck is a Nissan and they advised me to take it next door to the Nissan dealership, Because they told me they did not work on Nissan's Nissan wanted to charge me a $100 deductible for my none deductible policy they told me I had to take it back to the buick leadership in order for them to do the paperwork so that they would not charge me the Deductible and then take it back to Nissan that was the only way they would not charge me the deductible. Remember I bought a non deductible policy in which it should have been honoured. The buick dealership never told me that if I bought a Nissan from them that they would not work on it. After they had my truck for 3 days I called them,for 2days and got no return calls. When I finally got my truck back,after the minor repair which to a week and a half. Only because I threatened to call the warranty company to get my back,because not only would they not work on my Truck,but also not honor my nondeductible policy.That was the only way I was able to delegate auction from these people. I did get a free car wash Only after I requested for one and the only reason I did that would because it was there for a week and a 1/2 and collected dust ,when I took it in it was clean and dustless.I still now have to take it back for a recall Back to the Nissan dealership in which it would cost me nothing. We will see how that goes.

  Victor Galindo
7 months ago
Rob in the service department is the coolest, he takes care of his clients, he's simply the best

  Ozlando
3 years ago
Brought my 2019 gmc with 20k miles on it to get serviced for a check engine light. After having the truck 4 days I was informed the warranty did not cover it due to excessive mud causing the issue. I didn t know warranty did not cover unless you drive on pavement the whole time. I have a company and have probably purchased around 20 trucks in my life. This is the first time I ve had this issue. From speaking with another gmc dealership this is more of a service department specific issue. They don t want to deal with it. Thank you Mr. Justin Wallace (service department manager) for not even calling me yourself to explain. Really profesional. Too bad I didn t know before buying my last 3 trucks hereServices: Electrical repair, Auto engine diagnostic

  Rolanda Darby
a year ago
I always have a great experience when I bring my car in for service. Friendly staff, I never have a long wait, the service department takes care of their customers.

  Alex Knight
2 years ago
Angelica was amazing! So smart and helpful, also spoke Spanish which was great for my mother who is Spanish speaking. Will definitely be coming back.

  Mike Rice
2 years ago
2 hours to get my oil changed and tires rotation WITH having an appointment. Then they tried to sell me on air filters when my truck is only 6 months old. I value my time too much to deal with this type of mismanagement.

  Jimmy Texas Jimmy Montrois
2 years ago
Even having an appointment, you'll still get waaaaaay delayed. 12:15 appointment for simple oil change, NOTHING ELSE, and still didn't cash out until 1:42

  Mickie Owen
2 years ago
If your from ouf of the State of Texas don't stop!!The salesperson told me they could not sell to anyone outta State--never heard such!!! If only the Okies would treat them Texans the same!!!Lol

  Karma Bell�
2 years ago
I have not had a good experience here my car has been here for two weeks and they have still not given me accurate diagnosis on my car they said it was 1 thing 2 months ago I got tht fixed n car won't start still. Now it's been sitting there 2 more weeks still no update on the actual problem, if you go here the wait is Dreadful

  Lyle Daniels
a year ago
Always a pleasure to take my truck in for service. Rob my service advisor ensures everything is taken care of.

  Pamela Householder
2 years ago
Our sales guy was great. Stayed late to help us find the right vehicle. Good dealership.

  Maria Mata
2 years ago
Everytime I go they take care of my vehicle and its needs, love the place and love the people very friendly.

  seferino cardona
2 years ago
#1 Dealership in my book!! They'll have my business, my children's business for life. Really great people, service department is tip notch.