Gene Messer Lincoln of Amarillo Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mariam
8 months ago
Oil change done, not from the area. Had to drive back to dealer with a so called defective oil filter while another shop told us the filter was cracked due to it be tighten so tight. My 2023 could have had worse damage because of who were the professionals are here that didn't do the job correctly. I take it back to dealer after heading back home (out of town) and were out an hour away. Couldnt even get offered towing services for my vehicle so I wouldnt drive it this way due to their issue, defection or cracked oil filter or not. My car would have been the one affected and us to blame regardless. Must I add when I got to dealer, service advisor got someone to work on the vehicle almost immediately and when we get the vehicle back the second time, still leaking oil, pointed it out to the advisor and he called them back a 3rd time to take the vehicle and apparently it was just the oil plate that had oil leaking from it, so I asked to clean it because it was a new vehicle for me to driving this way, so he took it and it was finally done correctly and we finally made it home after losing 4 hours of drive time back homeService: Oil change

  Bryan McCauley
a year ago
Purchased a new work truck here. I was surprised at how well the whole buying experience went. I had no intention of buying a new truck there initially, but the salesman was more help than anyone I had dealt with in the past two months of shopping. The entire experience was positive.

  DOUGLAS FOWLER
5 months ago
Very good people to deal with. I will definitely use them again on my next Ford purchase. Ask for Chris Gabehart in Sales, he will take care of you. If he is not available, I know one of the other sales associates will be glad to help.

  Brandon Haynes
8 months ago
Great experience with our salesperson Omar and Jeff in finance! I d buy another vehicle here in the future. The whole experience was low pressure, friendly and positive.

  Gary Williamson
6 months ago
JC and Hall at Gene Messier Ford in Amarillo saved my vacation. I lost my transmission in my Bronco towing it. They were able to get a new one and have it installed in 5 days. Saving my vacation. I can t thank the two of them enough!!! We live in Austin so I was so surprised to have someone treat me as if I was family. Thank you two again for top notch work!!!Services: Transmission, Transmission replacement

  Sinister Kustoms
8 months ago
This place is absolutely amazing we looked in 17 States and countless cities this was the only dealership that had what we needed when we wanted it and did everything possible to make sure we got the process easily done, will be back for sure.

  Austen Lambert
a year ago
Big shout out to Dameion at Gene Messer. He helped us get into the vehicle we wanted. He was very professional and didn t put any pressure on us. I would definitely be back for another vehicle purchase due to how we were treated by Dameion

  Paul Nolan
11 months ago
Gary Landy is my go to service writer. He hooks me up with the technicians who know my vehicles and the technicians get my repairs done in a timely manner. My 2010 Ford Explorer with a 4.6 V-8 with 145,000 miles on it is still going strong. The front A-arms, all the brakes and rotors were all justifiably due for replacement. These were all done in a timely manner in and out in 5 days with time waiting for the new A-arms. Tires balanced and rotated, shimmy, unbalanced tires and brakes all fixed. 40 years of customer service at Gene Messer Ford, I am a very happy repeat customer.Services: Steering & suspension repair, General repairs & maintenance, Auto brake repair

  Dona Clements
6 months ago
I've come to depend on Gene Messer Ford for reliable and skilled service. Most recently I had a computer upgrade performed on my Explorer, and it was performed under their new Mobile Service. Brett was the technician, and every step of the process was five-star service.Service: Electrical repairService: Electrical repair

  Amparo Egbert
5 months ago
Good customer service all staff are professional especial thanks to Danny that he was taking care of my vehicle and explain in detail everything thanks again Services: Transmission, TiresServices: Transmission, Tires

  Lewis Miller
a year ago
This business has always been great to me. They are great people and Ford is an excellent vehicle. I will always come back to Gene Messer for my new vehicles even though I m 400 miles away. A little drive is certainly worth the customer service.

  Anita Moore
8 months ago
My wife and I have used the service department at Gene Messer Ford Amarillo, Tx for quite some time. Hats off to JC service writer and service manger Rudy. Any problem you might have these two can and will take care of it. Best service department I have ever encountered.

  Jaclyn Whitehurst
8 months ago
We have used GEne Messer Ford for many years. I always get treated exceptionally well. Our service adviser always goes above and beyond for our vehicle needs.

  Larry Don Scott
5 months ago
Thank you Gene Messer Ford for saving us. Love new truck also. We will be bringing it in for services

  Georgins Moreno
5 months ago
OMAR AT GENE MESSER FORD WAS SO PROFESSIONAL AND KNOWLEDGEABLE AT THE INVENTORY THAT FORD HAS. AND SOLD ME 2 CARS IN JUST 2 DAYS . ONE FOR 1.90% APR AND THE SECOND ONE FOR 0 %APR and $0 DOWN

  Randall Thompson
4 months ago
Not happy camper. Service advisor very rude, coupon not honored, wrong tire installed on vehicle.

  Janice Harris
a year ago
Recently relocated to Amarillo area. First time customer. Took my F-150 in for an oil change. I was not treated as a valued customer. Not greeted. Not informed about complimentary drinks. May sound petty but customer service is very important. And as a first time customer I can not say I was impressed. Nice facility but the service reps could step up their game on customer service.

  Steve Thorne
a year ago
Service manager JC had me come to the dealership without an appointment and had a technician check my vehicle right away. They took my truck right back and fix the problem. Within two hours I was back on the road. Everything was fixed correctly and explain properly. I highly recommend Gene Messer service department.Service: Auto engine diagnosticService: Auto engine diagnostic

  Sandra Stewart
2 years ago
Had issue with our vehicle while traveling on vacation. They took us right in and helped us to continue our vacation. They were so kind to us and one of the most professional dealerships we have encountered and we are 50 year Ford customers. I highly recommend this dealership. We will never forget their kindness and quality service.Service: Transmission repair

  Haley Fisher
a year ago
Purchased my vehicle here. Extremely friendly and professional sales, management, and finance team. Felt comfortable I was getting the vehicle I wanted at the best price. The team took the time to help us find all rebates that applied, and set up follow up appointments for the vehicle that came with the purchase (tint, bedliner). Never felt rushed to sign, outstanding service by Chris (Sales) and John (Mgmt) to help us!

  Crystal Brown
a year ago
I have bought my last two cars here from Noe and he took great care of me both times. I also use their service center and Mike always makes time to get me an appointment quickly. Everyone is always friendly and I feel very comfortable going to Gene Messe for all of my vehicle needs.Services: General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Vehicle safety inspection, Auto maintenance, Oil changeServices: General repairs & maintenance, Tire rotations, Vehicle Inspection, Wheel alignment, Brakes, Vehicle safety inspection, Auto maintenance, Oil change

  Dennis King
a year ago
Gene Messer Ford is an outstanding dealer and we are lucky to have them in Amarillo. They had a full plate in service last week when I called for a failed battery but told me they would make sure to test my battery and replace if needed. Well, it needed and they did, I can t say enough about their service dept. thank you all, excellent as always!!!!Dennis KingService: General repairs & maintenance

  Brenton-Christian Cortez
a year ago
Would give it zero stars if I could. Service experience has been a nightmare. Took our 2021 Expedition Max in for a Ford recall. The dealership got the recall completed, but now we are getting front and rear sensor alerts that make the front and rear sensors inoperable. We ve taken it in twice to get it fixed and are still having issues. This is actually the second time we ve had issues with this service department and had to take that vehicle in multiple times too before finally trading that vehicle in.Service: Auto engine diagnostic

  Bev Herndon
3 months ago
Used their mobile service for the 1st time. Very nice! Highly recomend!

  Glenda Hadley
a year ago
As always Gary and the other employees in the service department provided excellent customer service. My vehicle was ready and delivered back to me before noon on the day of my appointment.Service: General repairs & maintenanceService: General repairs & maintenance

  James Sternadel
a year ago
Got a truck from them. Meant to buy a different one (my own fault, I ve owned it). First service comes up so I schedule an appointment for an oil change. Wasn t informed on their process, was told it would take a while when I finally went in instead of waiting in line, wasn t called back when it was ready.

  Mike Stumbo
5 months ago
My ford service experience was very good delivered as promised.Service: General repairs & maintenanceService: General repairs & maintenance

  Marni Sultanof
a year ago
JC was the most amazing helpful service provider I ve ever had. He was so well prepared for all possibilities facing me on the road. JC solved my problems before I even knew I had them and they weren t even related to the Ford dealership! I could not have asked for a better dealership or experience! If I had to break down on my cross country road trip I m glad it was here with JC. Thank you very much for everything you did for us. Alex will never stop talking about your pizza.Service: General repairs & maintenance

  Jaden Brisco
2 years ago
My Salesman, Damien was great! He was very friendly and not pushy like many car salesman. We did not feel overly pressured to make a purchase. After going around to other dealerships, we had to come back to Gene Messer. +the hot chocolate is really good!

  Janda Raker
a year ago
I had a recall affecting the transmission, but they cancelled my original appointment and then would not make me another appointment over several weeks. I had requested a ride home, and they didn't tell me for several weeks, but they wouldn't provide me an appointment because they wouldn't provide me a ride because my car is a Ford, not a Lincoln!Service: Transmission repair