AutoNation Chevrolet West Amarillo Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dawn Bilbrey
a month ago
I recently took my car in for a service appointment because a sensor light keeps coming on regarding my car's turbocharger.first want to say that the service advisor I was given to help me navigate getting my car repaired was incredibly sweet and professional. She absolutely did her job to the very best of her abilities.However, my experience with the service department has been frustrating. Despite explaining that this was not the first, our even second time the light has popped up on my dash, and providing paperwork from another auto repair shop stating that the sensor was, in fact, faulty, they basically ran another basic diagnostic check and found nothing wrong and returned my car to me even though I expressed my concerns that the light would come back on if we don t know what is causing it to trigger. Mind you, I have a bumper to bumper extended warranty, so taking the time to properly check my engine manually shouldn t be a problem, but that did not happen. I absolutely knew when they returned the car to me that the issue was not resolved and that the sensor light would come back on Literally 2 days later the same system alert is back on and my car is not running well.

  Nakisha Horton
4 days ago
I always feel welcome at this service center, any time I need service when I m in the area, this is where I ll go. Appreciate the thoroughness to make sure my vehicle is in tip top shape. Thank you!

  Jennifer Perryman
4 weeks ago
I usually dread taking vehicles to the dealership for service, or just an oil change. I bought my new Chevy last September, and I needed an oil change. Everyone was fantastic from the front desk, to the service technician. Not to mention how quickly my vehicle was serviced and ready to go. Thanks for turning my dreaded visit into a happy one.

  Terri DeJong
2 months ago
took awhile for the part needed to come in, but when it finally did.. the service department did a great job in a timely manner. my car runs great, and it was shiny clean when I picked it up

  val
2 months ago
On 02/06/2024 I took my truck back for an oil leak. Everything was alright it was only residual oil. Thanks to Ann for the help. Still give them 100% satisfaction for taking care of it and treating me rightVal

  Timothy Moore
3 months ago
My experience was very unsatisfying with the regards that my vehicle at this point is stil not complete. It only took 2 hours to find the problem but 17 days later my car hasn't been repaired. I was told they were waiting on a part and it was tracked down to arrive the following morning. I waited 2 days and then contacted Chevrolet I could not reach anyone. I went to the Chevrolet service department and was advised the part didn't come in it was on backorder. Which could take 2 days or 2 months. My vehicle was released to me with the regards of returning when the part arrives . Everything was paid in full but my vehicle is in the same condition . The agents were very unsatisfying and dishonesty on behalf on my behalf at the Chevrolet house because I was told they had the part. Thank You Sincerely. Ps I'm still waiting on the completion of my vehicle

  Lloyd Kruckeberg
2 months ago
I needed a repair on my vehicle and despite their service being full for the day, Nathan at Auto Nation worked me in and got my vehicle repaired the same day. Nathan and Auto Nation provided excellent customer service.

  Ben Scott Jr.
4 weeks ago
Service writer Anne was very helpful and cordial throughout our breakdown with our 2022 yukon denali. She was informative and kept us in the loop during the process. Our experience with autonation was top notch.

  Denise Davis
3 months ago
Ann is the reason we continue to bring our vehicle to auto nation for maintenance. She makes the whole experience easy and convenient. I hope AutoNation knows what a valuable employee she is.

  Stephany Rhue
a month ago
Took my Chevy Equinox in for an oil change at Auto Nation on west I-40-. They were very accommodating while I waited and every one so nice!

  Keri Crimmins
3 weeks ago
Always great service especially from Ann. There was a mixup with phone numbers so we didn t get our car back as soon as we could have bit it was resolved on the spot

  Susan Elliott
3 months ago
Coby Venhaus was so polite, courteous and very professional and took such good care of me and my car needs. I greatly appreciate him making sure I was taken care of and completely satisfied. I will definitely recommend using the service of AutoNation Chevrolet and I highly recommend Coby Venhaus! Thanks so much again!

  Brad Van Camp
6 months ago
Because it was raining the Service Dept. had to let the belly dry off on my vehicle to evaluate my fluid leak. In so doing they forgot about me after they sent a video of the mechanic looking underneath and explaining they were not sure as yet. Around quitting time my Service Rep called to tell me the price on a water pump and that my car would need to be done on Saturday. I expressed disbelief as the car had been in shop for 10 hours. The Rep did agree I was being bumped that I should get a 10% discount and told me the name of the weekend manager. On Saturday at mid-morning the Rep I contacted on the phone said I would need to wait until after the weekend. I asked for the weekend manager. After being on hold for a while that seemed to make a difference and I was told I would get the car that day. They called me right after lunch and I paid the invoice. No indication of any 10% discount on the invoice. I got above average service I would expect from a GM dealership but I wasn't recognized as a returning customer.Service: General repairs & maintenance

  Francisco Castaneda
a month ago
They Len me a awesome vehicle which got me to think about getting it but as times are right now gives me hope that one day I will have one like that my vehicle was in service an I pick it up a they fixed the issue on it great work guys really appreciate it but they gave me a look on how good service they have ,they have ur back love there services

  david seif
a month ago
I needed help early in the morning as we were traveling to Arizona. AutoNation West Amarillo was very helpful and professional. I can't say enough about them, they were a life saver!

  Santiago Panama
2 months ago
Great experience, they deserve the 5 stars. The only thing that would make my visit better if they would cmhave Nitrogen for the tires.

  James Stephens
3 months ago
As always the employees at Autonation West are top notch and helpful. Ann Smith is a valued employee and she handles herself professionally and takes care of the customers needs.

  Michael Ferguson
2 months ago
They put my heated seat chip in and new heated steering wheel. Got me in and out of there same day. Awesome service

  Bryan Strazz
a month ago
Great Service, Great Staff. Kenyon did a GREAT job. I LOVE my 2024 Malibu. Definitely will recommend this place.

  stephen ross
2 months ago
Nathan,Coby, and Ann are the greatest, they keep you informed of everything your vehicle needs , very good service, been coming here over 20 years and never disappointed

  Gloria Silva
a month ago
The service was fast and GREAT customer service. I have never taken my car to a shop where they wash your car after servicing it.

  Tolu Okelola
2 months ago
I went to conduct my car service. Everyone was super nice. The service was timely. Thank you, AutoNation.

  connor douglass
7 months ago
Bought an awesome car from them, really like the salesmen! But when it came down to getting my plates, I had my paper tags until they expired so I went up there to see if maybe they just forgot to call me. But nope nobody knew where my tags where at, so I sat around for 30 minutes waiting for someone just to tell me they're putting another paper tag on there. Then 2 days later my tags are there but my name is mis spelled on the registration. And they're solution for this was wait until next year and fix it then. It's not a huge deal but it is for me, I mean it's my name. Just carelessness and very poor customer service. Really wish I didn't get the warranty now...

  Ross Meyer
2 months ago
Great job as always Miss Anne always takes great care of me. Great service great job shop Thank You

  Chris Holley
2 months ago
Asked for synthetic and got synthetic blend. Part prices are MSRP and don't factor in current sale prices with AutoNation and/or GM. Two week wait time.

  Leasa Dean
2 months ago
Service is always great and fast. I left it but it was done in 2 hours.A plus they washed it.

  Juan Vallejo
3 months ago
For the 3rd time I have taken my Traverse to see if they can Adjust the Right Hand Door, and they have not even come close to Fixing my Problem. I am in the Process of Trading it in for a GMC DENALI.

  Raquel Martinez
5 days ago
Always a great experience! They explain everything in the provided!

  Mariah Harbert
4 weeks ago
The service center was friendly and knowledgeable about my vehicle.

  Karl Sultemeier
a month ago
Great customer service. Will use their services again. Keep up the good work!