Ron Carter Chevrolet Buick GMC Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ruben Mason
2 months ago
So I called around 10:00 to schedule an appointment to get my vehicle serviced (a Honda Accord) I bought it from there, get there just for them to tell me they don't service Hondas couldn't tell me tht on the phone and I went to all the service areas. The lady at the service desk named Kayla( I think thts it's name) is a racist white lady every time I go in there she's VERY rude, people told me about her but I thought she couldn't be tht bad but I was wrong she is horrible. I was going to surprise my mom and trade her car in for a newer car since she bought hers from there to, but I will never service, buy or even recommend this horrible place with horrible racist people God keep me from people like this.

  JoAnn Wilson
4 months ago
ron carter gmc service in alvin is great! my vehicle has proven to be difficult and these guys have stayed the course with patience, kindness, and respect. svc advisor angel has been absolutely awesome, chad followed up so kindly, and svc tech jessie has been a real key to getting the seemingly hopeless situation figured out and resolved!!! i was not pushed thru to getting another car in and out despite the actual outcome. these guys truly cared about getting the problem fixed. i am so very grateful for this svc dept! mgr jackson was also so vry kind and helpful with getting my vehicle back to not only specs, but to my satisfaction and comfort. thanks so much guys!!

  Luis Alaniz
a month ago
I did drop my truck 2months agothey diagnosis my need to be replaced,they did,don't work the told me my truck need a new battery, which is close to 500 dollars so I give a battery from auto parts, don't work,the say now I need the ECM,they replaced, don't work,they say a module need to be replaced,they did, don't work,now they say wiring harness need to be replaced so they replaced.now they say a week ago it is running,but now they are waiting on the warranty,so that's pathetic,9 weeks with out my truck,

  Lillian Lopez
6 months ago
Went in to "look at" the Chevy Trax none avail. We were shown a Trailblazer RS loved the higher then average head space and the roomy back floor space. The 7.5 ground clearance. The l.5 lt eco engine. 31 to a gal. Perfect fit for these 2 old SS... I owned a Subaru which we passed on to my grandson. A bit bigger then this one. But the price was the deal breaker. Great transaction beginning with Amy in sales to Brian in finance. JPM sealed the deal.

  Daniel Ward
4 years ago
Stay away! The only positive here is that Chad actually cares about the customer. The technitions here just want $. It took 3 months for them to fix my car and they didnt even fix it. I came in with an oil leak in October, got my car back twice and had to take it back both times because it was still leaking from the same spot. They now want $3600 for a full engine rebuild. On a car with 34,000 miles.

  Anna Gonzalez
a year ago
I purchased a Chevy Blazer from Ron Carter (biggest mistake). Had I known the Service Dept. was going to have the worst Customer Service, never would've made a purchase there. No one ever contacted me to inform me my plates had arrived. Brackets were needing to be installed in the front for my license plate (of course, dealership wanted me to pay out of pocket $100+). Everyone in Service is rude, no one acknowledges a customer. Managers are too busy to speak to anyone (they would rather sit in their office and eat donuts). I've also needed my thumbwheel on my steering wheel replaced. Advisor began to tell me I would need to contact extended warranty customer service. It's just been a HORRIBLE experience with them. On top of that, no one answers the phone!!! If I could give their Service Dept. 0 stars I would.

  David Eldridge
2 months ago
Service rep has poor to no communication. Site doesn't have a certified diesel mechanic onsite.

  Kurt Reed
a year ago
Came to look at a used SUV when the salesman came around to the front with it I noticed he had a battery charger in his hand. When I asked him if it had a dead battery he blantly lied and told me that it was from another vehicle he just left it out back. After the test drive when I went to go start the car again low and behold it didn't start. Not a big deal and I know the dealership would have replaced the battery before I bought the vehicle. But the fact that I was lied to about something silly and fairly minor made my decision. Just for giggles I entertained there offer and with their added $5000 market value mark up from an already high sticker price. I laughed myself out the door and will never go back. They get 2 stars because the place was empty and quiet when I was there which was nice

  Bradley Elfstrom
a year ago
These guys lost my wife's oil cap and was wanting me to pay for it. I explained to them they were the last people to change my oil before hand and it's on them. They eventually provided me one. I should have taken this red flag and not come back but unfortunately I did. I took my truck there for a service and ask them to do and look at a few things for me like a screw in my tire and see if it could be fixed and the guy just kind of blew me off. Picked up the vehicle and of course only thing they did was an oil change. These people obviously do not care about their customers or business and I will not be going back.Service: Oil change

  Brandon Green
11 months ago
Took my truck here to get 2 recalls and a retrofit completed. Requested an oil change to be completed as well. Staff was friendly and professional. When I picked up the vehicle later that evening the oil service indicator wasn t reset properly. Overall good experience

  Ken Cook
2 years ago
3 trips, so far in 2 cars to get a warranty item, which is NOT yet fixed, taken care of...Will require least a 4th trip, another 120 miles on two cars, 480 miles total IF they successfully effect the repair next time!360 miles, just so far in effort to get a small problem solved.Not in the least happy with this level of service!

  Noe G
3 years ago
Wasted my time. I called on Saturday 3/6/21 to schedule a recall repair. The lady who I spoke with asked for the recall # and scheduled me for Tuesday morning because I needed to drop the vehicle off on Monday night because I work during the day. So I dropped off my vehicle Monday at 530pm and was told it would be ready Tuesday afternoon. I told them I would pick it up Tuesday after hours and to park the vehicle, lock it, and leave the keys inside and I would use my spare key to get in. They called me in the afternoon, and I called back about 15 times and no one answered. So I went ahead and picked it up Tuesday night after hours and they didn t leave the keys inside. Not a huge deal but they obviously didn t listen to my instructions. On Wednesday I proceeded to go back to the dealership to pick up the keys. When I got there they told me they needed to order the part for the recall and they would call me when it was in! Just a huge waste of time, when they could have told me that on Saturday when I made the appointment or on Monday before I even dropped off my vehicle. Very unprofessional and ridiculous way of doing business.

  Chris Graves
4 years ago
I took my car into Ron Carter's Service where I was lucky enough to speak with Service Advisor Anna Kalil. She listened to my concerns and put me at ease immediately. She was very knowledgeable of my particular issue and took the time to explain everything to me. I was concerned I would be without my vehicle for days but she assured me that my issue could be resolved the same afternoon. Even though I'm sure she hears these types of concerns everyday, she took the time to discuss the problem and the solution rather than rush me out to speak with the next customer. I am so grateful for Anna and her compassion for customer issues. Thank you again Anna! I'll see you again when my car is ready for its next oil change!

  Chris
2 years ago
My Yukon's check engine light came on about 14 days ago, so I called this place up looking to see if they had some time in the next few days to get it checked out. Phone rang, and I was sent to Carol's vm. 2 days passed with no return call, so I tried again and had to leave another vm. 3 more days passed and I called back again, this time getting Carol on the phone (progress, or at least I thought). She seemed very annoyed that I called and just didn't show up, but I wanted to make sure that my suv wasn't sitting there for 3 days as I need it for work. Carol instructed me to bring my car in the next business day and a technician would take a look at it. So that's what I did, or at least tried to do. When I arrived and gave the person at the desk a rundown of the problem, they asked if I scheduled an appointment with Carol. I said no, I had tried to reach her several times over the past 6 days, and when I finally got ahold of her she told me to just bring it in. They informed me that they didn't have a technician available for 5 days and I needed to schedule an appointment with Carol...and guess who wasn't in the office at that time? Yup, you guessed it, Carol. It's ok though, they gave me her phone number to leave her another voicemail she will never return. Carol, you have ruined my experience with not only your service center and dealership, but I'm selling my Yukon and buying a Ford.

  Ricky Grassmuck
a year ago
Brought my Volt in for some warranty work and everything went great. Fast turn around and great customer service. The complimentary shuttle service was a very convenient surprise!

  David Richards
3 years ago
This was the single most disappointing visit I've ever had. Where do I start. I had to town my own vehicle to the shop and was informed it would take a day to diagnose the issue. So after, dropping it off, proceeded to Enterprise rent a car, to get a rental. I was told it cost over $200.00 to get a vehicle. Went back over to service and found out the dealership has new owners and no longer help with rentals when you bring your vehicle in for repairs in their shop. Fortunately, I did get something. I had to call the next day to find out my car battery wasn't holding a charge. I decided i was going to but my own battery, since it was going to cost me about $220.00 . Got a battery the next day and drove back out to the dealership , to get a call stating I bought the wrong battery. So, i told them just put in the 1 they had. I was told they should call me that afternoon when it was ready. Drive back out there and waited hours and still no call. Called the dealership and asked for service and finally found out it was waiting for me. 3 days of frustration over a dead battery and terrible shop service. I would rather take my car somewhere else and spend more than returning to back there ever again !!!! I even got a call about my service experience and told them what happened. I was told the shop manager was going to call me and still no call in over a week !!! This was my second and last car ever being purchased from this dealership. NEVER AGAIN!!!!

  Justin W
4 years ago
Personally, my experience went quite well here this past week. I had an issue with my truck that was hard to diagnose. I was worried they would say they couldn't replicate the noise and send me away like other dealerships. However, Anna called me ahead of time and asked if i could possibly come in and test drive the vehicle to help identify the source. Anna was quite helpful and communicative throughout. the only recommendations i would have for improvement would be 1) turnaround time for repairs/maintenance. 2) increase quantity of service advisers to avoid customers from having to wait 20 minutes to speak with one.

  Cathy C
4 years ago
I've always had excellent service from Ron Carter but something has changed. I took my 2016 150 truck in a few weeks ago for a continuing vibration issue and a brake recall. They said they would take of recall on brakes but they didn't have loaner so would call when they did. A few days later we were backing up and the brakes were making a bad noise and it felt they weren't stopping properly. I called several times and my husband called several times. No call back. My Myhusband called & finally talked to someone & were supposed to call back. No call. Very disappointed. We were afraid of brake failure. Told them over & over but they didn't seem to care. I will say one positive thing. Bill in service who drove with me initially was so nice and helpful. It was all the others who didn't follow up. I had been speaking to a sales rep who kept calling me to trade in truck at Ron Carter. Needless to say it won't be happening there. Will be taking the truck to another dealership for the repair & ultimately trade in.

  Yvette Aguilera
2 years ago
Was told my vehicle would be ready by Friday I left multiple messages with an advisor for an update and didn t get a response until days later on Saturday right before they closed that my vehicle hasn t even been worked on and won t be ready until Monday. No loaners available so I have been without a vehicle for 4 days and will be without one for more days due to no loaners available and not being reimbursed if I get an enterprise vehicle which for that many days is unaffordable. Poor customer service and doesn t seem to want too keep customers updated on their vehicles

  Sonya Velasquez
3 years ago
The staff was average, the guys at check in were ok. I had a few questions but I didn't want to ask, because they didn't seem willing to be helpful. I asked them to check my tire pressure and they forgot to, when I went back to ask them about the tire pressure the technician happened to be in the office and overheard me asking. He rolled his eyes inside , proceeded to walk out to my vehicle I had to follow him quickly and tell him that my kids were already in the vehicle he did not acknowledge me at all and huffed and puffed walked away and sent another technician to get my vehicle.I felt very disappointed about the way I was treated.

  Amanda Wells
2 years ago
If i could give less than 1 star i would this was the absolute WORST customer service experience.I have dealt with any dealership.No communications,lies,the car i purchased had to be returned the next business day because rhe checked engine light came ot was for Catalytic converter,and Gas Val cylinoid,and emissions system,the dealership had my car for 2wks after the purchase.I had to keep calling and leaving voicemails with no return.Finilly i had to juat show up to the dealership to get answers. The managers are never in office or cant get in contact with them the WORST

  Michael Janachowski
2 years ago
Zero callbacks you just sit and wait while there are zero loaners and gm wont eeimburse your rental on your brand new vehicle. Try to call and get someone on the phone before you let your vehicle be towed into this dealership. I've literally called 15x trying to get to someone who can get me info. It's "oh I'll transfer you here" and it goes to vm. Or my favorite is your advisor is on the line with an insurance agent. Call back and call back and after the 5th time I don't want to do anything more with this business. I'll tow my vehicle out of this shop if I have to before I let it sit here another day. if you can so much and answer the phone I don't want to deal with the company plain and simple.

  Gage 12 Gage Pottorff
2 years ago
The 5 most common reasons people leave dealers bad reviews.1. Bad service (Carol)2. High prices3. Poor used vehicle condition4. Rude staff (Carol)5. Negative sales experience (Carol)I do not forsee myself ever coming back to this location, horrible experience. I would not recommend coming here for a vehicle, I do however recommend that there be quality control when It comes to salesman. Or saleswoman (Carol)

  Krystal Hickman
4 years ago
The service department here is a complete joke!! We tried their new Quick Lane today for an oil change. After waiting in line 25 minutes WITHOUT being acknowledged, I got out of my car and went to the service desk. I asked what the hold up was and was told they were training and having some hold ups. I asked Why have you not at least acknowledged the five other cars in line that are just sitting here?!?!? There were 3 employees STANDING around doing absolutely Nothing while one trained. My husband had to go to the Parts Department and have them page a service advisor because they REFUSED to tell him who the Service Manager was. The service advisor was about as helpful as roadkill. The management here is either non existent or has their heads so far up someone else they can only see brown!

  Diana Henderson
2 years ago
Great experience, my salesman Robert in Chevrolet store was amazing. We Bought 2 trucks and he was very knowledgeable on the Z71 and AT4. Will definitely refer people to him. If you are in need of a new vehicle, stop by and see him!!!

  J C
10 months ago
Came in for a recall customer service absolutely terrible tried to give them my business while I was there for service work and couldn t get a phone call answered for two days finally just had to show up to get my truck back what a pain all I wanted was good honest work and they would have had a customer for sales and service now I will never be backService: General repairs & maintenance

  Marissa Magouirk
4 years ago
Service advisor Anna, has no patience from my experience, which should be needed being a SERVICE ADVISOR. My boyfriend and I were upset because we set an APPOINTMENT only for them to tell us they have to hold my car until MONDAY and not even do anything to it until then. Okay whatever that s fine EXCEPT they should have told us that over the phone and when we were saying that she cut us off and said let me talk! in an aggressive tone. and when another guy working there was asking us questions she cut us off answering and said you re supposed to be talking to me . Anna, you sound miserable here. Please find a job where you don t have to deal with people who may be upset, you can t service people for the life of you.

  Pablo Castro
2 years ago
Have taken my vehicle twice within 1 month for service. Both times , they have no loaner and enterprise rental has no GM vehicles for rent. Not much help when you need them. I'm lucky I still have a job.Service: Auto engine diagnosticService: Auto engine diagnostic

  mayra martinez
a year ago
Service department has horrible customer service from management to staff. Took my vehicle in for bodywork service it was damaged in the process. I called and spoke to the manager I was told Id get a call back. Complete lack of communication, it took six days for me to get feedback from them and the only reason I got feedback was because we called them.Service: Auto body & trim repair

  Mario Garza
3 years ago
I found a 2020 Silverado on car gurus on sale price 40,760 plus taxes. I drove 45 minutes from home. To do a test drive. I saw the vehicle, drove it and went to the sales office to get numbers. Price went up to 44,260 plus taxes. Close to 4 k more than the price listed online. I didn t buy it.. strongly believe that I wasted my time. They didn t respect the price even tough. I showed up with the pictures on my phone..