O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  justin Mallery
5 months ago
A big thank you to Jennifer the assistant manager in the Alvin store! What a hard worker! I called and ordered parts for my truck, paid, when I came to grab the parts she was stocking the shelves with heavy items, stopped what she was doing and went beyond every expectation! It's people like you that promise return customers. I don't normally write reviews, this lady deserved a great one! Thank you again!

  tony parish
a week ago
The sales man and woman was very helpful. Found parts at another store and called other store to make sure the part was there.

  Sharon Lilley
a month ago
They didn't have my part but was able to order it and was there within 2 hours and the price was much cheaper than AutoZoneOr Walmart

  Karen Langley
2 months ago
Very helpful! I love this place. Reasonable prices. Great employees. I recommend O'Reilly Auto Parts 100%.

  Sonia Garcia Sanchez
3 months ago
Bought a battery last year, lost the receipt came to try to warranty it, they laughed in my face and removed the battery stickers on the battery itself and told me the most they can do is a 10$ store credit since it wasn t put under my phone number worst customer service experience EVER

  Stephanie
10 months ago
Prices are better than competitors. I've noticed a pattern, though. They have to order a lot of the things because their stock is low. I will say the 2nd one we went to, the guy there was very helpful & called a sister store in Alvin, TX and they had what we needed so we didn't have to wait for it ti be shipped.

  Gerald Johnston
5 months ago
I needed some antifreeze to top up my Jeep. They had it. I got it. It was all good.

  Joshua Wade
a year ago
Honestly, I think all of the Auto parts stores are the same. All of their prices are about the same. They might be high on one part but low on the other. I always verify online that they have what I need in stock, and I just give the part numbers to the employee, or I just do curbside pickup. Makes things simple for both of us. There isn't much to review.

  Elisa Smith
6 months ago
Great customer service! Walked in and he steared me where to go for all I needed

  Henry Hrivnatz
5 months ago
Good service but they seem a little short staffed for the amount of traffic they re getting

  RICK MICHAELS
8 months ago
They are always so great at putting in my hit lights, blinkers tail lights and wipers without any hesitation & it's hard to install lights on my car.

  Gigi Beta
a year ago
The gentleman was very knowledgeable and super helpful. He checked our check engine light, and my husband was able to get the code and fix the problem with a quick conversation.

  Odell from da SSIPP
8 months ago
Thanks again Erica for getting me the part I needed and back on the road. Thanks to all of the staff as well. Whether over the phone or in person, you ALL keep my vehicles running.

  Kevin Hastings
10 months ago
Steve is a good guy he will help in anyway he can to make sure you are taken care of and the crew that works here are also really good at what they do

  Rebecca Campbell-Matthews (beccabonez)
9 months ago
Friendly and very helpful employees working here at this O'Reily's. Unlike the crew next door at the Auto Zone, they suck!

  Dana Wooster
2 years ago
What an amazing team! I needed help replacing a tail light. The amazing staff provided me the light I needed and even helped me to install it! Exceptional customer service! Thank you so much!

  Angelina Sheppard
a year ago
I work for a small engine repair shop and anytime we need parts, first call always does their best to find them for us and get them to us as soon as they can!!

  Rene Trevino
a year ago
I will never go there again I took a window motor back that I never even opened the box because I didn't need it, The guy behind the counter told me it had been used so he called the manager the manager went to the shelve and got another one like the one I brought back and it was the same no stickers on it, he tried to apologize but it was a little too late for that. When someone accused me of something like that.

  John Pyshny
3 years ago
This is the only auto parts store I shop. These are the reasons:1. Honesty. Everyone there has always told me the truth about what I need, what I can do, what I can t do, in about what it s gonna cost.2. Helpfulness. They have help me install air conditioning refrigerant, windshield wiper blades, the little itty-bitty batteries that go inside your key fob, they did two of these!3. Location. I mean really, they re right in the heart of Alvin.

  Daren Salvato
2 years ago
I had shopped at the Alvin O'Reilly's for decades and was very happy with their knowledge and service all that time. I got along well with the counter personnel and management all that time, UNTIL one Saturday a little over a month ago when I was treated unbelievably rude, without provocation by a certain counterman while trying to pick up an online order. He was so obscenely rude to me that I haven't set foot in that store since, and I never will again. After all those years of customer loyalty to this store I have now taken my business to O'Reilly's competitors. And that's a shame because I liked doing business with that store.

  Brent Schatz
2 years ago
I am severely aggravated right now. O'Reilly's would not warranty one of my batteries. Because it was warrantied back in 2019. Well this battery went bad too so y'all need to warranty this too! That guy said no, the warranty runs out when you use it. He said the replacement battery does not come with a warranty. And they wanted almost $200 to replace it.

  James Rounding
4 years ago
Went in yesterday, because the brake hose I bought was missing the crush washers. I was in the middle of the job and had already replaced the driver's side, but when I opened the box for the passengers side it was only a hose with no crush washers. The hose was not in a sealed bag like the drivers side had been. I went in to the store and the counter person has an attitude with me, because I don't know whether I brought the right box with me (two identical boxes with no idea which one is correct). He tells me that he is going to give me "free" crush washers for my hose...well the hose should've come with them and these "free" crush washers have cost me two trips to the store when it should've only been one. I have been told multiple times going to this store that they don't have something that I know they do have. The last time this happened it was due to the employee not knowing how to read the planogram information in the system and I had to explain to him what it meant. To end on a positive note I like Jason. He is very nice and helpful every time I go in there.

  Susan O'Donnell
2 years ago
The huy who helped me buy all new wipers gave me multiple price points and then was very kind to come and install them since I couldn't. Very nice guy.

  nazir nazie
5 months ago
great staff at this location

  Samuel Hercules El PoetaSinFuturo
3 years ago
O'Reilly is The one Auto parts store you can always count on. Every single store I ever been too they always have nice employees. They sure deserve my TTU. Two Thumbs Up!

  John Driskill
3 years ago
Went in today to buy a tool. Then I went to the check out counter. They have a rope baracade in front of the counter. The rope is about 3 feet or so from the counter. I am a senior citizen and I had to balance on my cane to hand the tool to the employee. Then I had to reach over to the credit card machine. This is carrying the Covid-19 thing to the extreme. Not Senior Friendly.

  Scott Land (ShorePatrol762)
6 years ago
$389 for a wheel hub assembly, and broke down on the side of the road only to find an old returned warranty hub inside the box.On several occasions the level of technical knowledge was low. They're helpful but, not very experienced.

  Brent Marshall
4 years ago
Oreillys Auto Parts has a great selection of stuff, like some auto parts and stuff. And they got some other stuff but i dont know what it is or how it works. Maybe they do. Youll have to ask them if you ever go there. I went there. I didnt get to go in. He came to the door and told us he didnt have what we wanted. So we had to leave to find another place like that one that had stuff that we wanted. We did. So overall it was good shopping experience.

  Donald Hansche
5 years ago
My battery died, had it jumped and it died again, so went to get a battery. I quit going to Walmart because the guys are rude and pretentious. Went to O'Reilly's instead. Jason was very friendly and helpful, so I don't want this to reflect on him. When I replaced the battery, I realized the terminal connection was loose and that was probably draining the battery. I called and Jason answered, again extremely helpful and polite. He offered to test the battery and call me back. I was surprised how much he was willing to do for me. He called back and told me that it was still good. I asked if I could bring the battery back and he said sure. I had to work late, so my wife went up there. The manager, who I guess isn't fond of women, told her that they didn't do that and scolded her for using a battery as a "diagnosis tool". This is exactly why I quit going to Walmart. There is an AutoZone literally next door. I'll try again.

  Christopher Valdez
2 years ago
Bought some license plate bulbs. Got the right number from the counter. Even asked if I needed help. Which is good to know incase my better half would have done it.