Burns Motors Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Valerie Ramirez
a month ago
We purchased our vehicle here with Alex Flores, he made the car buying experience fun & easy! Always looked out for our best interest and had knowledgeable insight. Will definitely be stopping by to buy another vehicle from Alex in the near future. Large car selection!

  karla martinez
2 weeks ago
I m having a terrible experience I purchased my jeep wrangler Sahara 4xe 3 months ago. I only had it for 10 days afterwards it had to go into maintenance for a hybrid software malfunction. Since then I haven t had my truck and I been trying to either speed the process or just change of vehicle but they keep coming up with excuses or giving me loopholes and they don t allow me to do a trade at all. At this point Im very disappointed I was recommended for the great service but I don t recommend at this moment this agency at all.

  David Bourbois
4 months ago
My Wife and I have been bringing our Chrysler Pacifica to Burns Motors for a couple years, now, and we ve had a great and personal experience every time. Letty in the service department is top notch, the turnaround is speedy, and the whole staff remember us like we re old friends every time we come in. We really like the fact that Letty keeps us informed through the whole repair process. Her communication is always clear, thorough, very polite and courteous. We always feel confident and comfortable when we bring our vehicle here, and we think you will, too. Perfect stars from us!

  Irma Flores
4 months ago
Beware, don't take vehicle for service here. they will charge a service and not do it. last year I took my jeep for transmission oil change, Lety had told me they didn't have the supplies to do it, to leave it for another week, I said I couldn't and told them not to do it anymore, she changed, and said they did it last minute. took my vehicle to get checked somewhere else afterwards and confirmed it was never changed, they just charged me

  Shay Bense
a month ago
I take my car here for oil changes and I love that you don t have to make an appointment, you can just walk in!

  Alexandro Casta�on
4 months ago
Not sure what happened here I think they remove the address and put it back to delete all of the old reviews because now they only have recent and mine is not here, I got my ram 1500 2019 limited back in 2019 sales was good but service is the worst I have had few problems with the truck and even that I got the warranty and extended already 2 times they never fixed any of my issues I had to talked and show them exactly what was the problem because they had my truck for a whole week for nothing just to tell me they didn t find any problem, another time they want it to charge me +800$ for a repair and when I told them that was supposed to be covered by the warranty they said oh it was a problem on the system let me update that but that happened twice once my brother helped me to pick up the truck and he almost paid +400$, another time they left my 360 cameras disconfigured when I came back they only said oh yes we saw that and forgot to reconfigure it , the people taking notes on the problems never pass the list correctly to the mechanics, I have taken the truck for the same problem they never solved to another dealer and they managed to fix it without any problem and even told the other repairs were bad, they have left also my door panels with oil really bad, so I definitely do not recommend this place

  Bobby Hill 956
5 months ago
The auto shop in the back is a freaking joke!! You go in and they fix your vehicle take forever and have more problems coming back. I took my 2022 and now my battery is messed up they didn t want to help cover it I know they did it

  Alonzo rMf Orozco
11 months ago
It's usually a great place to call for parts just lately unable to get someone on the phone to get the price on the part I needed. Unfortunately I had to go somewhere else.

  Andie Perez (Andiepandie21)
4 months ago
Service was great. Labor $175/hr

  Jose Magallan
6 months ago
Your staff members were very professional, friendly and courteous

  ALEX UTRA
7 months ago
If you need service ask for Andy Cant , good customer care.

  Lino Samudio
4 months ago
Great service great salesman great deals

  Nilda Paxman
2 months ago
Customer service is the greatest!

  Jesse Vela
6 months ago
Parts dept very helpful/ Pantoja

  Kevin Ramos
2 months ago
Good service