McCoy Brothers Transmission Co.

Reviews

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  Michael Pugh
8 months ago
My experience. Yours may vary. I brought my Ford pickup to McCoy Brothers transmission in Sept of 2022. It was slipping when shifting. They rebuilt the transmission and replaced the torque converter. I picked the truck up and paid the $2200 bill. I drive 10 miles from their location and the over drive light starts flashing. (On this year that is the transmission trouble indicator). I turned around and went back to their shop and explained what was happening. Tony (the one that did the rebuild), with what I quickly learned was his usual brusque, jaded, rude attitude, told me to pull in to the shop and he would put an OBD tester on it. He reset the code and told me to drive it and if it came back on he would look at it then. I continued home (45 min drive), and the trouble light was again flashing. I called and told them what happened. Tony tells me to bring it back to the shop, and gives me a day to drop it off. I do so. He calls a few days later to say that the torque convert had to be replaced again. I drove out and picked the truck back up. Fast forward about 4 months. While driving between 55-65, the transmission would act like it "fell out" of over drive, revving the RPM up in 3rd gear. This only happened a few times over the course of two months. Now we are in July 2023, and as I am driving to Jackson TN, the transmission is slipping badly. At times it is completely disconnected. I pulled over and with the engine running and in park, I check the fluid. Full and pink. As I'm heading back home, the truck continues to randomly slip (I tested its shifting without the overdrive engaged and the slipping continued). I called McCoy Brothers shop again, and speak once again to Tony. I asked is there a day that is convenient for me to drop this truck by you to get an estimate (yes there is a 1 year warranty, but I am willing to pay them if it doesn't require another total $2200 rebuild) for repair. Tonys says, well it ain't going to be this week. I said ok, how about next week. He says I don't know. This repair shop does not in any way care or appreciate their customers. I don't know if they have been doing this to long and need to go out of business, or if they were always this rude and difficult with customers. I consider myself a nice and patient person. Things go better when you are in any situation. I knew there would be friction and push back when I called these people about this problem. I dreaded it. And I can say this. Once I get past this problem with my truck I will never set foot in their shop again or even look at it as I drive by. If there was possibly a ZERO star they more than earned it with this experience. As the Roman's said: Caveat emptor, "let the buyer beware".Service: Transmission

  Jeramy Felton
3 years ago
So far best pricing and great customer service! I'll update after completion! They are currently working on my 2008 GMC Acadia....UPDATE*** ... EPIC TRADESMANSHIP! THEY WENT ABOVE AND BEYOND! THEY EVEN FIXED A NON TRANSMISSION RELATED OIL LEAK WHILE THEY WERE ABLE TO, WITH NO EXTRA CHARGE! PRICING FELL IN LINE WITH QUOTE. NO EXTRA CHARGES! HANDS DOWN, BEST IN CLASS FOR HUNDREDEDS OF MILES! YOU WILL NOT BE DISAPPOINTED!

  Michael G. Damons
4 years ago
Professional Transmission Rebuild ,And Service