Payless Auto of Tullahoma

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sandra
2 years ago
We bought our latest truck here. So far we are pleased. Tommy and John (the owner) was so friendly and honest. Easy to do business with. They were very upfront. Lot inventory is very nice. Vehicles are well maintained. Staff is knowledgeable and eager to trade.

  Ashley Gleason
a year ago
Traded in my 2019 Nissan Versa for a 2020 Camry! Did not think I would be able to get such a good deal. Thanks to Tyler I was able to. Very nice and helpfully. I had a great experience buying from them and would definitely recommend!

  Lanae Hodge
a year ago
Tyler was a great help in getting us in our perfect family vehicle! Always easy transactions and friendly staff! My second vehicle I have bought from Payless!

  Hannah Honbs
a year ago
Tyler was an amazing help. I went other places and didn t care for the cars they wanted me to buy. Tyler took my information and got me the best deal for my money and was so kind and helpful. I highly recommend Tyler to help you get a car. Thank y all again.

  Andy Smith
a year ago
I have purchased multiple vehicles from Payless auto over the past couple years. My salesman is Tommy and he does a terrific job and helping to identify the needs we have while working with us in respect to our budget. The experience has been excellent where they re not pushy but focused on how to meet your needs with the right vehicle in a fair and equitable way. After purchasing one of my vehicles there was a couple of issues and they were quick to address every issue and make sure that it was done right and that my experience was a positive one. That is an absolute reflection of good strong integrity and doing the right thing by their customers. I highly recommend anyone looking for The right vehicle for your family without being taken advantage of, you really need to look at Payless Auto. Thank you Tommy and John for doing the right thing and making Our vehicle purchase experience a good one!Best Regards,Andy smith

  Lexi Powers
a year ago
Traded in my Ford Fusion for the Ford Escape I have had my eye on for a while! This is my second car from Payless Auto and I don t think I will ever go anywhere else! I highly recommend Tyler! He has helped me and some of my family pick the best! He is always helpful, quick to answer, and kind in every deal he does! Thank you Payless for making peoples dreams come true! Y all are the best!

  Michelle Dickens
8 months ago
Do NOT BUY here. We bought a 2014 Dodge Ram 1500 truck the day before Thanksgiving 2021. First it took them three months to let me know about our tags that came in and was supposed to be transferred over. We ended up having to go back to dealership to pick up because they never mailed them out after they asked us if we wanted them to. 3 months after we bought the truck the starter went out. The heater converter value was has a big hole in it. We notices when the heat was not working correctly. We didn't realize it but the head gasket was going out too. Finally in December of 2022 it blew and now has destroyed the engine. I didn't want to take it to their service department because I do not really trust the dealership after everything we found wrong with it. So I had a friend that used to be a mechanic try to fix it but my warranty did not cover him fixing it. So I had no choice but to take it to the service department. When I called Payless about it all they were very happy to tell me to take it to their service department. Finally got the truck to their service department end of June 2023. Tommy told me he would diagnose it and turn into warranty and then it would be about three weeks to complete it. Now it is August, they haven't even looked at the vehicle to diagnose and it has been sitting with them for three weeks. I called Tommy yesterday and he turned around and said, "As I told you it would be 6 to 8 weeks." I told him that the statement was not true and he said he would look at it, diagnose it, send it in to warranty, and then it would be around 3 weeks. Payless Auto sales the vehicle, gives you the warranty for "free" and then leaves it up for service department to use your warranty to correct the problems that they should of corrected in the first place. My vehicle should not be sitting there for three weeks and not even been diagnosed yet. On top of it all, Tommy is rude or rushing you off the phone. Very unprofessional. Once it is fixed it will be about a year that we have not been able to drive the vehicle and still have to make the payments and pay the insurance for it. I know I didn't get the vehicle to the Service department for 6 months only because I didn't trust them and this gives me good reason why I didn't want to have to take it to them.

  Michael Long
10 months ago
This is not a buy here pay here . It was raining today as we pulled up to the door on it reads please use side door then as we pulled to that door they there at the door waiting on us. They are very nice and helpful. Very roomie very clean.

  robert payne
7 months ago
I filled out a credit application 3 days ago. And requested a phone call with the guy I spoke to that day. I haven t had any contact from anyone at this time! A man named Tyler called and apologized to me after seeing my review. I really appreciate the call! He sounded sincere and concerned about me not being contacted. So I will adjust my rating for now.

  Lexi Hall
a year ago
UPDATE - as of 04/15/23. They told me a sensor light was on and it was an easy $300 fix. We said that was fine we would get it fixed for $300 off the bill. We have now been to the mechanic FOUR times and my engine light remains still on . I have had this vehicle less than a month . Called and asked about it , basically got told sorry as is . MAKE SURE YOU DO YOUR RESEARCH before you buy. You can t trust this car lot . They are selling messed up cars .Tyler was amazing. He helped me and my husband find the perfect car and was willing to help us with our budget . Definitely recommend

  Branson Anderson
a year ago
I was looking for a vehicle for the first time and didn't really have any luck until I came here. They had several options on vehicles on there lot and all looked in pretty good conditions. After looking around and thinking for a while, I picked one and bought it. It runs great and and I got great service. So if you want a vehicle, I would recommend coming here and asking for a guy named Tyler Wright. He was very kind and very helpful since this was the first time buying a car. He actually talked to me like a helpful friend. So thank you to Tyler and thank you to Payless Auto

  Karen Ibarra
a year ago
I enjoyed doing business here. Tyler Wright made the buying process so easy from beginning to end, he was very polite, knowledgeable and helpful,He listened to what we needed. I left with a good deal on my car. We will definitely come back for future purchases.

  Jennifer Layton
a year ago
Kevin is an incredible salesman. His customer service is great. We went in knowing exactly what we wanted and he made that happen in with the fastest vehicle purchase we have ever made! We will definitely be back in the future! Thank you Kevin for a great experience.

  Donna Weddington
a year ago
Tyler was extremely helpful and patient with me while I test drove a few different cars. Answered all my questions during and after I purchased a car.

  Tyler Potts
a year ago
Tyler wright was a great help at Payless with getting us help getting approved to get our new vehicle!! Great customer service from him and everyone that works there. Great prices on vehicles and a good veritey of vehicles for any of your needs.

  Brittany M
4 years ago
Kevin McCreary sold me my beautiful car, and was very clear in all the details of the sale. He also let me test drive almost every car on the lot that was in my budget and was very patient with me. GO BUY A CAR FROM KEVIN!! you wont regret it!

  Kimberly Scott
a year ago
We had a wonderful experience with Tyler! He was very understanding with my indecisiveness. He got us in a great car and I'm very appreciative. We will definitely recommend him!

  Heather McAmis
a year ago
My step daughter Kati has bought two very nice cars from Tyler. He is fantastic at his job and explains every detail of the process!! You won t be disappointed in Payless Auto of Tullahoma for a clean and good quality used car! Don t forget to ask for Tyler!!

  Taylor Feemster
a year ago
I just recently bought a car after mine was totaled and Tyler made it such an easy process. They didn t have a car available immediately due to how the market has been, but as soon as they got one in they called me to come in and I drove it home that day! I was able to purchase a one owner car under 100k miles WITH a warranty that s good for 5 years! The price and service was unbeatable compared to other car dealerships. I highly recommend them to everyone I know!

  Barnabis Wirley
a year ago
Got a great deal on a 21 Nissan Altima. The dealer, Tyler, got me a low interest rate, premier warranty that'll basically last the life of the loan, and low monthly payments. Great service, quick service and I didn't spend all day waiting for answers.

  Caitlyn Kehely
a year ago
I can not be more happy with my purchase with these guys.!! Tyler was such an amazing salesman ! Did not feel pressured, felt very secure making this amazing purchase. He was very explaining everything i need to know. Go see these guys for all you new car needs

  Grace Hill
a year ago
Beware!!!!! DO NOT BUY. DO NOT TRUST THEM!!!They are the epitome of the description of greasy used car salesman.! Taking advantage of people as much as they can. I honestly couldn t be more discouraged or more heartbroken over this place. Tyler Wright sold us a lemon and unfortunately Tennessee won t allow us to do much about it! We paid full price $10,000 in cash and traded in our perfectly good Honda for 4000 that s $14,000 we are completely in utterly out of! But you know that money went into their pocket happily. We have come to them after only having our van for under six months and the transmission has gone, we had multiple problems leading up to this point with it It was in an out of their garage almost just a month after purchasing it and nothing was fixed and eventually the car just blew up in less than six months! We contacted them with their empty promises of helping us and here it is another six months and they have done absolutely nothing with always an excuse that they haven t had any inventory! We are not a rich family and unfortunately we have now been stuck without any car, we are as active foster parents with sometimes 5+ children. We have not been able to be foster due to this lack of car situation at the moment and it s just so discouraging! How can people be so heartless and so evil, so greedy!!!and not even care. John the owner literally told my husband and I tough luck we can either trade the van in with a minimum payment on another car of 200+ monthly or he would consider looking at the bill if we were to get the transmission fixed but only pay partial. Never again will I ever buy from another used car lot I have never experienced such slimy greasy people. So disappointed in this society . I have held off on posting this for so long because I held out hope. But now I can see that I was just na�ve I guess we are out $14,000 in a car hopefully we will be able to figure this out as a family

  Jamie Brown
a year ago
I had the pleasure of working with Tyler. Outstanding communication from beginning to the end. I laid out what I was looking for, as well as what I was wanting to spend and I have to say he was so patient working with me. He crunched and recrunched the numbers and we narrowed it down to a few on the lot that would fit my needs. I swear this was the easiest in and out buying process I've ever been through. What I really enjoyed about working with Tyler and this company was nothing was rushed or pushed. It wasn't about a sale! It was about making me happy and getting me into something I wanted and felt great driving. If you're looking for a place to go and feel like you're a person and not a number this is exactly where you need to go. I'm so excited and I hope to purchase more vehicles in the future.

  Todd J
2 years ago
Fantastic customer service. Have gotten 3 cars from them and love every single one of them. I highly recommend going to Tyler he will get you set up with what you need and want. He is very trustworthy and loyal towards customers. He won t do you wrong. Thank you Tyler.

  Devin Sanders
10 months ago
The service was great and process was simplified to help me understand for a first time buyer. Definitely recommend going to this place for the best service and atmosphere. Will be going back again when I need another vehicle.

  Brianna Masingille
2 years ago
100% would recommend Kevin to anyone! We didn't have a down payment and he still managed to get us into a car! Super friendly and funny too! If you are car shopping definitely definitely head over to Payless auto and ask for Kevin!

  Angela Darby
a year ago
We got a vehicle from payless auto in November. Every week there was a new problem with the paperwork. We were threatened weekly that the car would be taken back even though our payments were current. On January 27th we received a call from Tyler stating that the finance company had over extended themselves and wanted the car back and we had 2 days to return it. We called the finance company and was advised that they did not ask for the car back Payless Auto did. We have been unsuccessful getting any paperwork or documentation from Payless to show what the real issue is. This has cost us time off work, cost of a rental car until we could get something else and a hospital stay. My wife has stress induced seizures and suffered 5 seizures and had to be hospitalized. I do not recommend Payless Auto to anyone.

  Amy Moore
2 years ago
I am so glad that I found a car lot that has went above and beyond to help me and my husband find the right vehicle. We let them know what we were looking for something within our budget that met our needs. Tyler at Payless Auto was very helpful and put forth the effort to get us what we wanted/needed. I highly recommend this car lot and their friendly service. :)

  Cory Drew Hamilton
a year ago
We recently bought a 2014 Tundra from Payless Auto of Tullahoma. Tyler and the team were very easy to work with, helped get a fair deal, and made the process very painless. It's been a great experience working with them so far, and I'd definitely buy from here in the future!

  Kody Hudjera
a year ago
Tyler at Payless Auto helped me out tremendously!!! I upgraded my 2018 jeep renegade to a 2021 jeep cherokee, and he helped me get the payments as close as possible to me original payments. He came in on his day off to help me get this car!!! Thank you Tyler for being the man and helping me get into an upgrade!!!