Moonlight Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jonathan Grosh
7 months ago
In a world of distrust and skeptism, especially in emergency situations, trusting a mechanic is always hit or miss. Just a short explanation, we were visiting family in Knoxville headed back to Charleston, SC. Engine temp light went off and we pulled over twice. 2nd time started looking for anyone open that could help. No one answered their phone...except William. It was an early Sunday morning. He was up front he had some plans but would look at it and see what he could do. We limped in and he checked it out. After checking, pretty much determined thermostat.He had some plans, and we completely understood. He said if we picked up the part, when he got back he would switch it out. We got the part, killed some time, came back couple hours later. He worked on it, and wanted us to test it before paying. He still had things to do, so I told him we will start heading for the interstate, any issues we can call and come back. He preferred not too, as an honest, professional mechanic would, but he agreed. Within 10-15 mins we knew it was fixed and gave him a call back to let him know, and thanked him for taking care of us and squeezing us in when he had some plans. You CANNOT replace a person like that, and it's difficult to find these days.Ultimately, he asked for less than expected, he manipulated his schedule, his diagnosis was spot on, and he was an absolute savior for us. I have lived in large cities and small cities, with good and bad luck with mechanics. If we lived in the area, he would now be our mechanic. If you want someone who is humble, knowledgeable, able to assist, and doesn't gouge you with cost...make this your FIRST call! We cannot thank him enough for his honesty, his up-front information and not making promises he couldn't keep (like "yeah, I can fix it right now" and then it takes 2 more days), his willingness to help out due to our situation, and his truly excellent interaction (he literally walked us through everything he was doing, showed us the issues and why it was or was not causing the problem).Thank you so much! You, and your excellent work, are extremely appreciated!!

  Allison Power
a year ago
William has fixed a bunch of stuff on our truck for us. He is extremely fair in pricing, has wonderful communication, and is extremely honest. We are grateful for all the wonderful work he does, and to have him as our local mechanic. We won t use anyone else. He is fast, and efficient as well!

  Andie Quinzel
a year ago
Will is honestly the best mechanic I've found so far. He has helped me fix so much with my Volkswagen and for a reasonable price as well. All in all very respectful and a pleasure to talk to. 5 stars for sure. 10 if I could give em lol.

  James McClintock
3 years ago
My wife's starter went out on a weekend after a late hospital shift. William answered my call after normal business hours and was very professional and honest. He called me with updates, priced the part and labor very fairly and got the job done within 3 days of my car being towed there. This guy is an awesome mechanic and a good man. He has my business and I wouldn't hesitate to send anyone his way!Service: General repairs & maintenance

  Damien Knepfler
4 years ago
William is an amazing mechanic. Been in contact with him for a few days regarding my car, had it dropped off, within 2 hrs, he contacted me with diagnosis of problem and cost to fix, which was very fair. He had my car up and running and back to me the same day. Highly recommed so grateful I found my new mechanic. Thank you moonlight auto

  Matthew Dorton
7 years ago
My wife and I have used Bill's repair service for about 10 years and have been very pleased! We have been able to reach him day or night and have always been very pleased with his advise and prices. The repairs have always been done correct the first time and Bill has always been very forthcoming with the parts that need repair and has taken the time on every occasion to show us the part(s) that have gone bad and to explain the how and why. I have honestly never been more pleased with any auto repair service ever!

  Kensey Lawhun
2 years ago
William was the only mechanic available on Sunday. He answered my call right away and was able to see me within the hour. He was kind, honest, and very accommodating. My brakes are smooth as butta now!

  Izzarial Rivera
5 years ago
For someone who was traveling from Nola to NY and having car trouble half way through and needing to find a mechanic in Tennesse. I was grateful to have called Will and filling him in on the issues I had and what was fixed prior to leaving NOLA. Turns out I made the decision he recommended due to the multiple problems I had and seeing that money was wasted. He replaced my engine and even though my time spent In tennesse was unexpected. I m glad he was the one who fixed my car. He took his time trying to get to the root of the issue and doing all these tests to really diagnose what was wrong. My engine was fixed in about 3 days to perfection. My drive to NY was smooth no issues and still after , no complaints or problems. I highly recommend him, wish he was closer now to where I ll be staying! Don t hesitate of who to go to, you can see the passion behind what he does and do everything he can to make it affordable for you

  Jonathan
4 years ago
Brought in my F150 in without AC. Now it's blowing cold air! The owner of Moonlight got it done quick, right, and saved me over $400 from the other AC guys. Great work. Great price.

  Michael Cogliano (Michael Cogliano)
6 years ago
Bill was absolutely fantastic. Best mechanic around, phenomenal guy. Had the knowledge and integrity of a good hard worker. I appreciate his service and will continue to do business and recommend others to moonlight auto. Thank you.

  Patriot Barber
5 years ago
Without a doubt, the best mechanic I've ever used. Will is honest, timely and thorough in his work. I've recommended him to many of my friends, family and customers and will continue to do so.

  James herting
4 years ago
William knows his stuff and allowed me to see when my old engine was out, unlike the big places that you are just supposed to hope they actually replaced the part. His quote was spot on and he got the job done well. Will be using him in the future

  Brady Yocom
3 years ago
I broke down on a holiday at night and this super kind gentleman helped me out at a fair price and with great communication. My car has been running well since his repair. If I lived in the area I would for sure make him my regular mechanic!

  Meghan Liu
3 years ago
A+ experience, our rental car was making a concerning sound on a long distance road trip to the Smokies from NJ and nowhere else was open (even at 8:30). Will fixed the problem and had us back on the road in 20 minutes. Coming back to TN for all future car issues.

  Donovan Stewart
6 years ago
Great experience with Moonlight. Very good repairs and the price was very reasonable. Quick and professional. Best place to take your car.

  Erica Fetterman
3 years ago
A lifesaver! At the travel stop off I81 on a long trip with fresh bumper damage from a truck tire blowing out at us on a Sunday we made the little trip out and he helped us on the spot - made it safe for us and that means so much!

  Charles Burbage
3 years ago
Great place to go for car repair Will knows what he is doing very good price can't say enough good about him

  N Brogan
7 years ago
Mechanic Bill always treats his customers right. He goes beyond expectations!

  Greg Williams
5 years ago
Certified Auto Mechanic Bill Bass knows his way around any problem.

  B D
5 years ago
Awesome guy. Very honest and straight forward.

  David Maricle
3 years ago
Highly recommend moonlight auto

  redx 13
2 years ago
Not so good