O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nikki Lyn
3 months ago
Just wanted to praise Ashley at the Springfield store for being so great and helping so much when my new battery was improperly placed. She spent a while fixing the first mistake of someone else and was really nice and pleasant to be around. I hope she's nice and warm now because we were COLD.

  Luna Moon
4 months ago
Came up here needing a few things to do some repairs to my hub assembly and pitman arm/idler arm. Needed some larger sockets and was struggling with finding a 34 mm to remove the axle nut bolt.Ashlee was downright amazing! She came through for me on more than one occasion today and helped get me where I needed to be while also juggling other customers. She was friendly and knowledgeable. Highly recommend!

  Rocky Xxxxxxxxxxxxx
5 months ago
Pretty decent O'Reilly's.They do tend to get backed up at times, not always have things in stock when their website says they do.Some of the younger employees could be a little more knowledgeable about their job, not vehicles. Let's face it, autoparts store employees nowadays can't be expected to know much about vehicles, but they should know their jobs. Maybe spend a little less time on their phones or talking to each other about their life drama or their trucks.I know this review sounds negative. It's just constructive criticism.Overall, it's still an okay location, just needs a little work.

  Tammie Bowens
6 months ago
Went into O'Reilly in Springfield, TN on October 9th, 2023 at about 4:00 p.m.. When I walked through the door, I see 4 workers,1 was already standing to the side, 2 others workers head to back, 1 person named Rain acknowledged me and helped with the front brake pads purchase. She had a look on her face like really. I was a black customer and the other 3 didn't want to help me. This is 2023 and there is still that going on. Just wanted to let management know this is what is going on in your company.

  Kristy Turcotte
a year ago
Terrible attitudes. We walked in. Every employee up front was on their phones and just kept looking at each other while we were standing there waiting to be helped. One of them finally walked up, slammed his phone down and asked what we wanted. Good thing all I had to do was pick up an online order, cause the disrespect was unbelievable, who knows how mad it would ve made them to have to actually help a customer find a part on the computer or to answer any questions.

  David Ingram
5 months ago
Very helpful. Installed brake light for us

  anton chigurh
10 months ago
I've been buying my parts from O'Reilly's for 20 years, it used to be you got Quality Parts. Now all you get is Chinese junk. I'm tired of Chinese junk I'm tired of O'Reilly's

  Johnny Richards
2 years ago
I needed a number of parts for my Camry. I called all the main auto parts in the area to see when they could have my parts and how much it would be. O Reilly was able to have my parts next day and had the cheaper prices. There staff on the phone was kinder than the other stores who sounded like their were BARKING at me. I also needed a refund on a pricey part, and they gave me no trouble. O Reilly will be first on my auto needs list!

  Kandi Shannon
a year ago
The guy that was working was a very helpful person he stayed pass his close time to try to help me find a part i needed i was very surprised at how helpful he was being dude needs a raise

  Carroll Dickens
3 years ago
Employee lack knowledge of store's battery warranty. Did not seem to want to learn it. Would not ask someone. Just said he didn't know. This used to be my go to parts store. There are a few employees that are very knowledgeable and helpful. The new employees just don't seem motivated to learn. Now I order most parts from on line companies.

  Cristy Santiago
2 years ago
My alternator died I was 35 miles from home and it was late. ilene called 8 mechanics and did not stop til she found someone to come help us. The dedication she showed was amazing. And the mechanic who came to help us Santana had it fixed in less than and hour. Springfield O'Rileys never forget your kindness or Ilene. And they gave us water while we waited and other staff checked on us and was so friendly.

  William White
5 months ago
Always have what I need, always friendly and helpful. Extra helpfulStill today

  Michael Smith
a year ago
As usual the place is busy but had what I needed. Fantastic job done by the Sunday staff at White House Tennessee.

  Matt Faulkner
a year ago
Didn't bother checking Amazon(should I have to?) before getting an oil change special. Filter and oil are 40% cheaper online. Don't trust this place for anything price wise.

  Mindy Baker
2 years ago
Locked their doors early on a Sunday!!!It was raining and my wiper blade fell apart, I m 8 months pregnant, and couldn t see out of my windshield.It would have taken 2 minutes of your time to take care of me! I m very very disappointed- as your workers could clearly see me outside!

  Mathew P
6 years ago
Great auto parts store. Worthless as can be if you need to call them before making a drive for parts. If they answer you get put on hold and they never come back to you. Set the phone down for almost 15 minutes and they never picked up after putting me on hold.

  Susan Robertson (Auctioneer TN)
5 years ago
I am giving it a 3 because this particular visit was after 5pm. I went to pick up something my husband ordered. It was ordered through his business name and paid for via phone. No one had a clue what i was talking about. Until a gentlemen whose name i will find out and edit here asap, came in and happen to know what I was talking about and retrieved it for me. The other fellow rings me up and i paid for it again and left. My husband had to return next day to get our money back.Not the first time this has happened. Very grateful for the gentlemen who came back in that assisted but really if the day crew isnt there make sure you know what you are going in for and dont send anyone that doent have a clue to pick it up even if you ordered it and paid for it before hand. Maybe I will be able to change star rating and give a good review next visit

  Tim
2 years ago
Fast service and just the right part I needed to get my vehicle back on the road. Thanks O'REILLY'S.for the great service and I will be recommending that everyone I know got to O'REILLY'S for all the part and accessories needs.

  Greta Rhoades
2 years ago
WOMEN helping women find what they need in auto parts! Loved it! Found device to check my antifreeze quality. Don't want a frozen engine this winter!

  Macy Johnson
5 years ago
This place is terrible. Called up there about a part, they said they had it in Stock over the phone, get there and he said they don't have it and the person on the phone looked up the wrong thing. So we said okay to order it. First told us it would be in by 10 the next morning, call up there that morning said it'll be 10:30. When we went there at 11, he brought the part out and they ordered the wrong thing. I would not recommend going to this place ever and I never will.

  Victor S
a year ago
The man took his time to help me find a set of wiper blades to fit the oddball connector my truck uses.

  Ken Norton
4 years ago
Clean and nice on the inside but the employees could have been nicer and more helpful but I guess that's what you get when you have young people working by there self there. Overall it was a good visit this time.

  D
5 years ago
Got to say I enjoy shopping at O'Reilly's because it's an inexpensive place. However I went to buy brake fluid and coolant. The guys look up my car online sold me green coolant with Dot 3 brake fluid. When I go to work on my car there's a big warning that says Dot 4 brake fluid only. Then I noticed my coolant is orange after a little research the guys sold me both incorrect fluids for my car. I usually enjoy orileys but the guys here we're clueless and with just sell you something to get you out the door. Chris is the guy that sold me everything. Another guy Karl (maybe) that refused to return anything. Extremely untrustworthy employees

  Michael Mike LaLone
5 years ago
O'Reilly's is the place to go. BUT suggest going between 7-5 on weekdays. During that you'll get good service from friendly knowledgeable ppl. After those hours you'll have the 3rd string tryin make Thierry way thru it for you!Daytime Daytime Daytime! Steven, John, Selena, and Noah are the ones you want assisting you.

  James Ratterree
3 years ago
They are always helpful and good people the two young men there tonight I don't know but they did a great job.

  Shannon Mrs. Karma Mallory
6 years ago
I was told by a springfield employee u cant just buy a specific sensor u have to buy a whole part...however i go to another oreillys in a different county that actually goes beyond expectations to help customers...springfield oreillys needs to get with the program or at least employ people who a vehicle knowledgeable

  Tim Gregory
4 years ago
Went in for a collector gasket guy at the counter wasn't sure what it was, but figured out. Once he got it the product had a great value.

  Elber galvez
5 years ago
oreillys is a good store, but the staff that contracts, is bad, they insult you without knowing who you are or talk, especially a person of black color, this happened here in springfield tn

  William Watson
5 years ago
The employees are always so helpful, he not only found the right bulb for my license plate light, but he helped me install it!

  JT Marino
7 years ago
Friendly, knowledgeable staff. Quality parts. Fast shipping. Price match for local competitors. What more can you ask for?