O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeffrey McCall
5 days ago
This O Reilly parts store went above and beyond to help make sure I knew what was wrong with my car. Hunter was my O Reilly worker who not only checked what I asked him to check but went above and beyond to check through their amazing system veriscan what was wrong with my car. He explained everything and showed me what I needed. Because of Hunter s outstanding service I will be buying all car parts needed from Oreillys. O Reilly is hiring people like Hunter who actually help you solve the automotive issue. Thank you O Reilly s of Shelbyville, Tn!

  Batman Wayne
2 months ago
I've had great experiences at all O'Reilly's, although this one, I don't feel like the staff have the proper training. My battery was almost dead. I drove straight to O'Reilly's to have it checked. They said battery & alternator were good. I had it put in the shop somewhere else, only to find out that my battery was dead. I spent more money than I needed to because of this. Three stars because I did end up buying a battery from here. It was in stock.

  Matthew Jefferson
3 weeks ago
Good service and although I got a part that was missing a part they had no problem returning it and making everything right. That meant allot to me that nobody tried to hastle, herass, or question me over it.

  Carlos Tzunun
4 months ago
I really had a good experience at this store, I had to stop there cuz the alternator of my truck broke down, they were like 30 minutes before they closed, and these two gentlemen helped me without hesitation, and I was able to make it home, since I live in Nashville. Thank you again for the huge help.

  Carmen Pape
a year ago
Very disappointed in the folks who helped me last week when I went. I was going out of town and my car was having problems starting. So on a Thursday at 6 pm I went to this location to get my battery tested and if I needed a new one. They came out and tested it and told me I had a bad battery so I went in bought a new one at over 200 bucks which in it self is more than what the dealer charges for a battery and installation. I went out and truck started fine and it was fine for my hole trip which was over 1300 miles in 2 days. So I was lied too about my battery being bad. Only reason I know is cause they said they couldn t install the battery for some odd ball reason so I kept the new as a spare for the trip but never needed it.Today I took my car up to the dealer to check the battery, the battery is fine and working, only thing wrong is the thermal cable was slightly lose causing hard starts once and a while. I don t know where they got the ideal that the battery was done for, meaning I was lied to so I would buy a overpriced battery from them.

  Zach Driver
6 months ago
Went in with a friend to get sum parts for his truck and the guy that was helping us acted like he hated his job and didn't want to help at all before he helped he just stared and smoking his vape in 1 of the iles

  Christine Cawthron
11 months ago
Took rotors in to have them turned. After about 4 hrs they were finally ready. Took them home husband placed them and it was worst experience ever! My car has never bounced so much. Later found out that the rotors are composite and should never been turned. You would think O'Reilly would have known that and told us beforehand. Now 250.00 later after buying new rotors and the cost of having the old ones turned , it's finally safe to drive. Not happy at all with O'Reilly! You should have known better!!

  Robert Pryor
a year ago
Very friendly and patient with their customers. I found them very helpful and when it comes to figuring out exactly just what I need

  Brian Brenton
6 years ago
Super nice and knowledgeable people!

  Betty Lemaster
3 years ago
These people are wonderful for help amd service. They treat you with total respect and care and are there to give their full time and service. I had never been there before and had broken down on the road. They came to my rescue and had a Customer that volunteered his time and came to get me. Thank you Jeff and Jack for your help

  Carl Hobbs
a year ago
Friendly service. They usually have what I need. I like that they will test my battery in my vehicle in their parking lot.

  Richard Pitt
2 weeks ago
Fast friendly service.

  Gregory w Rutledge
2 years ago
O'Reilly's is just wonderful I would go there sometimes just to go there very knowledgeable staff Pleasant and very helpful and the place is just immaculate you could eat off the floor but I suggest you don't do that unless you're really hungry and you don't have any other place to eat

  Amanda Sutton
4 years ago
A lady with dark hair was very very rude she act as if i had no right to ask questions about transmission issues. I don't remember her name she was Hispanic. Maybe you could re train her so she knows the customer always comes first , i was being respectful . All customers she be treated as they are welcomed in the store.

  Joyce Jones
a year ago
Went in for a low beam headlight bulb. Great service! Thanks for being there with a smile & great customer service

  Karen Towry
3 years ago
I came in tonight, in the dark, rain and wind, to get the correct bulb for my headlight. As another employee had sold me the incorrect one, one can imagine my mood wasn t very pleasant. Enter Carter. Not only did this young get the bulb situation corrected, but noticed that my high beam bulb was also going out, when he came outside to replace the first. This amazing human being, stood in the rain, wind and dark, and replaced both of my headlight bulbs. He was so kind, and so patient. O Reily s need an entire store of Carter s !!! I sincerely hope he is recognized for going WAY above and beyond!

  Allen Parker
5 years ago
The Shelbyville store is by far the best one I've been to in a long time. The staff are friendly and willing to help, but not pushy or rude when I spend a while browsing the aisles. Great selection of LED toggles Vs my local parts stores.

  b Ward
5 years ago
Had a unique situation with an alternator I purchased in another state. Both Asst Managers well exceeded my expectation for customer service.I always go to Oreilley's because I have never had a problem with them.

  CarLivesMatter Trucky
2 years ago
Ive noticed that if you dont get a specific part number from their website you will be given a more expensive than necessary part but once ye find out to get the specific part numbers i havent had a single problem from them and i usually have oreilly for my go to parts place

  dwc4343
5 years ago
Typical store. Never had any problems with the parts I bought there. The prices are the highest compared to the three main chains in town. Only use as a last resort if no one else has what I need and I really need it now.

  M. C (MC)
6 years ago
Takes forever to checkout,good selection but dam! I dread waiting in line! They are Slower than slow! N have a very antiquated computer system ,so take half the afternoon to check out 4 peeps ,only step foot in there ,if you really have to,get a part Nobody Else! Has!

  Chris Phillips
2 years ago
Friendly service. Helped me get the parts I needed the past two visits. Previous visit the part had to be ordered. They got the part in the same day.

  Rory Johnson
2 years ago
Great people but do not know anything about vehicles. Told me wrong oil for my brand new truck and almost destroyed my engine luckily I had an actually mechanic catch the issue.

  rhunterjunior
3 years ago
Roberto is the best, He helps Me every time I come in and always give the best advice on parts. He even helped Me get a part at another store. Awesome employee!

  Holly Damato
3 years ago
I've never had a bad experience here. Staff have always been very helpful. Products purchased have held up to expectations.

  Laura Flynt
a year ago
Don't work there! They allow underage kids to work their and let them pull weapons on people and talking nasty in front of kids and customers

  Bev Goodwin
5 years ago
Affordable Automotive parts and accessories. Friendly reliable educated staff ready to assist the moment you walk in the door. Your one stop for all your Automotive needs. O'Reilly Auto Parts

  Kyle Jaeger
4 years ago
Always prefer O'Reilly's to other auto parts stores. The folks here were super helpful and took the time to see if I was getting the best deal.

  Scott Collins
5 years ago
My go to auto parts over all the others , they price match , and one thing I like is they have more knowledgeable people than certain ( not all ) places that have to just stare at a screen without a clue in the world !!

  John Stone
2 years ago
Always eager to help me and I get the parts I need and they're great for a word of advice of trying to fix something thanks O'Reilly