Gateway Tire & Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tina Ring
a month ago
I'll try to be detailed without taking up too much space. 2019 Kia Forte no AC for a year and check engine light was on. I dropped it off for it to get fixed. $1300 later, SWEET I have AC and light is off. I drive across the street and check engine light comes on. I take it back and I am told well you are past on oil change, that should fix it. 1. They do oil changes, 2. What in the hell was all the other stuff I paid for? So I take it somewhere else to get oil change and that worked. Great! Within a week, my AC is no longer blowing cold air. I've made numerous trips, paid for rental cars, and have left my car for them twice for them to continuously tell me what they don't have time for. I will NEVER step foot in there again.

  DustyRdz
2 months ago
Great place for oil changes to tires. Helpful, knowledgeable and friendly staff. Usually a quick turnaround time depends on the day you pick. Most services do not need an appointment but it s always good to call ahead and check. Highly recommended!

  Christopher Tucker
3 weeks ago
I was told they had the tires I needed on Friday, Came in early on Saturday morning to have them put on but they did not have them in stock. Guess you didn t have time to walk back there and make sure you had them in stock. But I could waste my Saturday morning????Don t waste your time.# badbusiness.

  Joseph Brannon
a month ago
I took my car in to get alignment they call me as soon as they done awesome place to get anything done will always go back to them friendly people there

  Joseph LaMattina
6 months ago
I had a nail in my tire. They got me patched up. Always great service at Gateway. They are honest, professional and operate with integrity. They keep a clean shop too even with them being busy!

  Binks D'Alessio
7 months ago
Wow Great Customer service! Came out of Kroger and our Ford Edge had a dead battery luckily Gateway is right across the street. Zeb and especially Terry did a great job getting me back on the road. I would recommend Gateway Shelbyville to everyone! Richard Hamrick

  Michelle Lewis
7 months ago
I had a major problem with my car. Steve, Terry and Tim were all so Kind, Professional and Knowledgeable. They kept me updated. Problem resolved in a reasonable time. I Thank them and recommend them with more than 5 stars.

  Katie Felices
7 months ago
Terry, the manager, took in a flat tire to be repaired this afternoon within an hour of closing even though they were extremely busy. Thank you so much for the good service and for being so kind. I will be back Thank you again!

  S Williams
10 months ago
I get my oil change there for 3 years now. I choose them over my normal Dodge dealership. Always nice people.Mr Steve Hancock provided good customer today.

  Tha Shockleys
a month ago
Dropped off a tire with a puncture they repaired it in a reasonable time frame and got it back to me ASAP. Thank You

  Busy Bee
2 years ago
Great service.. From the front desk to the guys in the back. Very organized. prices are less here than where I'm from. So yes I'm happy I came thru..

  C BM
10 months ago
Gateway has always taken care of our trucks, cars and off road vehicles. They are very good at what they do, offer proper suggestions and are always willing to help out in emergencies. Good Job, Gateway!!

  Stephanie T.
a year ago
They are absolutely amazing! They were super helpful and friendly over the phone when ordering a tire, all the way to getting me back on the road. We will definitely be back

  jill cook
5 months ago
I couldn't believe how nice and professional this place is! Don't go anywhere else!

  a 1
a year ago
Fantastic Service & Value for money. Bought a full set of tires for my truck. Not only the best deal in the area but the service by April, Steve and Brandon was fantastic. Professional and prompt. Highly recommendWent back today for another set of tires. Once again fantastic service and great deal. Thank you April and rest of the Team

  David Eaton
8 months ago
Excellent service, staff called me before any work started. Reasonable prices.

  Brian Brenton
7 years ago
I have had some difficulties in the past but they always make their service right.

  J Mill
4 years ago
*Edit* The manager, John, called and explained why the service was not completed and was extremely nice. Mistakes happen and it is how you rebound, and Gateway did a great job of overcoming a bad experience. I will change to a 5-star review based of the outstanding customer service. Rare to find these days - Thank youOriginal post: People were nice, just need to set better expectations. Work was never done.

  Jim Singleton
5 years ago
I enjoy the staff at this location. They treat me like family and do their best to get my cars in and out quickly. Anytime they are unable to take care of me quickly they tell me so and schedule me on another day. I also take our company vans to this location because I trust they will do a great job.

  HELEN KELLEY
2 years ago
Needed air for 4 tires on a trailer bless the young man that waited on us ..he was wonderful.. came right out..and then one of the police officers in town..came to check on us...(I'd asked him for directions)...helped with traffic and I was able to make a left hand turn back out onto 231...great experience...all the way around.. Thank you to all that helped !!

  Steven Scott
5 years ago
While work on vehicles have always been good quality, the time it takes just to get the vehicle into the shop. For a simple oil change prepare for at least an 1.5-2 hour long wait. I showed up at 7:15 on a weekday and it took over 2 hours just for them to get to my vehicle.

  Ursula Piper
2 years ago
If you have no knowledge about a vehile do NOT take yours to this place. Especially if your a single woman. They'll take you for all the money you have. They told my mother she needed a new motor ($3000) when in fact her motor was perfectly fine. The only thing that was wrong with her car was a stripped bolt. Which they caused when they replaced the timing belt twice. They may do a good job with tires and brakes but that's about all

  Jennifer Ingram
4 years ago
I have been taking my vehicles exclusively to gateway for about 2 years now. They are all so kind, courteous and most importantly honest. I know when I go to them, they are going to tell me the truth on what is wrong and fair pricing on the neccessary repairs. And even be honest when the vehicle is not worth fixing any longer.

  Kathleen Miller
2 years ago
We had an incident on the interstate with a metal ladder in the road and pulled in to get help. They were phenomenal and so helpful checking out our van for damage! We recommend them!

  Scott Macleod
5 years ago
Always a great experience at Gateway!! Super fast service,friendly staff and no appointment needed for oil change. Dan noticed my wipers were falling apart,thank you!! and replaced them with a great new set. Top notch service always!!!

  Carl Hobbs
2 years ago
Gateway has always taken care of our tires, brakes, and more. Car tires, trailer tires, and lawn tractor/mower tires. April and Steve welcome me by name when I walk in the door.Excellent service, professional workmanship, friendly, and courteous.

  Michael Allison
6 years ago
Took my car in to have the transmission replaced and it had just been one problem after another. Second day after having it back from the shop a transmission hose was profusely leaking. Took it back in and had it replaced and then not even a week later that same hose completely blew off right as I was leaving for work. It appeared that it hadn't been properly tightened down. I tightened the hose clamps back down by myself and now for the second time the transmission hose has blown off. Making me realize that the hose was cut entirely too short and was somehow missed twice by "professionals" after thinking it over I recall taking my car into Gateway two or three years ago to have a transmission mount replaced along with all the hoses. After getting it back then, it was fine for a little while, but then I noticed the transmission started to act up a little, but didn't think much about because it wasn't severe. Up until a month before I got my transmission replaced my transmission hoses were covered in grime from a now obvious leak. And on investigation I saw that when the hoses had been replaced before the clamps had been tightened too tight to the point where they were cutting into the hose. Which leads me to believe that the damage done to my transmission to make me need an entirety new one was Gateways fault. Now I don't even trust Gateway to fix it considering I've taken it back several times to be "fixed" and have consistently had issues afterwards. Now I'm out three thousand dollars, have a car that I can't drive and is now stuck in my driveway, and I'm late for work. I will no longer be relying on Gateway for ANY services in the future.

  Kathy Tashlin
10 years ago
I was going into the Gateway tire to get the special oil change with tire rotation and balance for 26.95. I really needed the rotation and balance but hey I normally change my own oil it will be nice just to have it done. well once they had my truck in there for no more than 10 minutes he came out and said oh I am not going to rotate your tires it would be a waist of your money and I asked him to show me why which he did so I can explain it to my sons to confirm the problem. Along with telling all that was wrong with my truck and trying to sell me nice big new tires I was ready to leave, at check out I was being charges over 30 dollars I said well he didn't to the rotation or the balance why are you charging me for it, he states well it was a free service with the oil change which the sign DID NOT say. I was not happy with the attitude they took with me, just because I am female I do not have sucker on my forehead and I just confirmed with a second opinion that the ball joints were fine in my truck which they said were bad. I will never go there again.....

  Sharon Catlin
5 years ago
Great place to bring your car or truck to get fixed. The service is above or beyond what you could ever expect. I had a nail in my tire they fixed it for me and I have not had any problems since. We plan on returning again if we need anything for our car or truck and we hope you will too you will be glad you did.

  Roberto Jara
3 years ago
I went there to get the ac in my car fixed. I paid to get more Freon so they would know where the leak is located. After a couple days , they told me I needed to replace the lines, so I paid to get it replaced but the problem continue. I contacted the shop and they wanted me to keep throwing money to replace more parts. When I first talked to them I thought they knew what they were doing but I was wrong .