Wears Valley Brakes and Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gregory Bradley
a month ago
These guys are absolutely the best at what they do. We can not thank them enough, not only for the services they performed but the speed at which they did it. Like many people visiting the smokey mountains, our brake pads began scrubbing, so we knew it needed to be fixed. We had taken the truck into a different shop before our trip to make sure it was up for the trip, but that is a whole other story that we won't go into. We pulled in early that morning, told them what was going on, and was told it was no problem at all and would be back on the road within the hour. We handed them the keys and walked to the general store about a block up the street that the wife wanted to visit. Once we were done, we walked back, and it was done. Literally in less than an hour, which included waiting for the parts to arrive. They were up front about the pricing and the parts they used and didn't try selling us something we didn't need. Mark and Loyd, we cannot thank you two enough for all your hard work and honesty when we were down on our luck. Please, if you ever need work done on your vehicle while in Tennessee, you owe it to yourself to give them a shot, you won't regret it. Again, thank you both so much. You saved our vacation.

  Tiff an E Vlogs
6 days ago
Car got towed there late at night and was fixed next day early in the morning. The guy there is very nice and cares about his customers I had an interview that same day and he got to it and fixed it. Most definitely will be going back great service

  Caitlin Watkins
2 weeks ago
Helped us in a pinch while on a family vacation and we needed a new wheel bearing. Had our two small kids with us. Mark couldn t have been nicer and got us back on the road quickly!

  Steve Wicker
a month ago
We were on vacation and towing a fifth wheel when we started hearing some brake noise. They got us in and fixed in a jiffy. They showed us exactly what had failed and went the extra mile to make sure we would be safe on the road again. Very friendly and fair priced. They could ve charged more. Thanks guys. Highly recommend this honest mechanic.

  Ben B
3 weeks ago
Great shop. I m from out of town and the owner worked with me to identify and fix not repair the problem. He was upfront about the cost. He ordered the parts and had the vehicle fixed in a very timely manner. Highly recommend.

  Gabriel Woyame
2 months ago
Excellent service! Rental vehicle broke while on vacation and they helped me immediately. Service was quick and more than fair price. Would recommend to anyone, and come back if I lived here.

  Vividiznice
2 months ago
Very nice and efficient. They checked my tire that had a nail in it. Put my original tire back on and didn t charge me anything. Highly recommend this place. Trustworthy owner and employee.

  Tim Austin
a month ago
Had to make a somewhat long trip in an older F150. Had the lads at WVBAC check the old girl out. Hidden from view they found where ground squirrels had chewed sensor wires. Made the trip without issue. Well done

  Bri Knight
a month ago
Very kind and professional. When my Hyundai gave up on me he did everything he could to help me out including trying to find an engine that didn't cost a fortune. Even though we didn't find one, I still really appreciated the effort. He even showed me how to sign over my title to the scrap company when it was time.

  Ray Scanlon
5 months ago
We were on vacation in the Smokies and started having car trouble 10 miles from town. Our van went into limp mode and wouldn t go above 5 mph. It took 2 hours to get into town and we found this auto repair shop.We were supposed to leave back to Indiana the next day so we were worried we wouldn t be able to. This was at 4:00 pm that afternoon and they close at 5. They seen it was a bad throttle body. They happened to have one on hand and had us fixed and on the road in 45 minutes and didn t charge us a crazy price at all!We can t thank you guys enough we made it back to Indiana without any problem thanks to you guys. These guys are great!Service: General repairs & maintenance

  Jim Zawistowski
9 months ago
My wife and I were camping in Pigeon Forge and while sight seeing in the Smoky Mountains I heard a noise from my front brake. We pulled over and I could smell a burning odor and the front wheel/rim was very hot. Since we would be pulling our trailer back home in a few days I wanted to get it checked out as soon as possible. Wears Valley was nearby and I was hoping someone could at least take a look at it and maybe schedule something for the next day if needed. It was already about 3PM. I was greeted by Mark and he said no problem and mechanic Lloyd jacked it up and determined the brake pad was shot. Without hesitation they asked if I wanted to fix it today. I was happy to have it done immediately. Within two hours or less they got the parts and we were on our way. The price was even below what I could have been charged in many other places especially since we were just passing through. Mark and Lloyd are two honest hardworking guys and can't thank them enough for helping us out. I stopped in the next day with a squeak in rear brake, but it was just some dust and dirt. Lloyd cleaned it and test drove it with no charge.

  Tony Cope
5 months ago
Mark was able to diagnose and repair my Jeep very quickly! He got me back on the road in no time. I highly recommend his shop for your auto repair needs.Service: BrakesService: Brakes

  Andrew Wingo
7 months ago
my family and i were on vacation and our breaks went bad. we were heading to the Smoky Mountains and with all of the hills we were worried that our family would not be safe. i connected with Mark the night before and he assured me that if i got my car to him in the morning, he would have me out with in 2 hours. and he did just that. they were wonderful to work with, hospitable, very friendly, and fixed my breaks. i am very grateful for Wears Valley Auto Care. if i lived in the area i would go to them for all of my car needs.

  Steve Kerber
6 months ago
Had to use them to plug a tire for a nail. Very quick and reasonable pricing. One of the few places that will still do plugs.Excellent job and thank you for saving a tire (3/4 life left and nail in the middle of a tread groove) other places would have replaced!Thanks for getting us back on the road so quickly!

  Natalia Farish
3 weeks ago
Look no more! These guys are the best! Prices are reasonable, service is fast! Thank you guys for helping me figuring out my squeaky brakes situation !

  Sherrie Timothy
8 months ago
Fantastic people! While my daughter is working at the state park she had a starting issue with her car. They went above and beyond to make a mom less worried from several states away! Helped us find a fair towing company and fixed her car right up for an honest cost! Very happy to have come across these genuine people! If I could give more stars I would! As someone in the industry it s nice to know there are fair and honest shops like this around!

  Ms. M B
3 months ago
Used this place in a pinch because its location happened to be where I had a vehicle emergency. I would give the shop a mediocre rating due to the fact that it was not specifically a spectacular experience nor would I say that it was a negative experience either. As for going back, I d have to see in the future how the work holds up.

  Paul Hunt
8 months ago
Excellent service and exceptional integrity. Auto zone machine recommended $200 o2 sensors for my car. Wears Valley auto repair examined the car and said I didn t need it. Took it to dealership where they diagnosed and changed fuel injectors. Fixed the problem. Mechanic in the Valley could have easily changed the part anyway and charged me for the work. But he didn t. He treated my vehicle and pocketbook like his own. This man and his team are true assets to our valley. I highly recommend them!Service: Auto engine diagnostic

  Lou Claudio
6 months ago
Visiting TN from FL, car developed significant trouble (wouldn't crank/start...not battery)...Mark Webb with Wears Valley Brakes & Auto Care ID'd the problem and repaired it in a timely fashion at a very fair price. High confidence in recommending Mark...professional, efficient, and a gentleman.

  Jodie L
a month ago
Kind and willing to do whatever it takes to find out what s wrong with your car. Prices are reasonable. Thankful I found them!!

  Will Watson
a year ago
One thing I appreciated the most was how Mark treated me so kindly and considerately. I was able to get my brakes checked and found out that the rotors needed replacing. The job was done ahead of schedule and done at a fair price. We were on vacation, and I loved being able to help out a local guy who does tremendous work right here in this community. I would recommend him for anyone needing brakes and kind customer service at the same time. Well done Mark!Service: Brakes

  Carrie Geist
8 months ago
This place saved us while on vacation in TN. Our brakes were making grinding noises and we were getting increasingly worried about driving back to PA. We heard about Wears Valley Breaks from the manager of our Air B and B. We called and they got us in the next morning and fixed the brakes that day, so we didnt get stuck in TN longer. The owner even gave me a ride back to my cabin and picked me up again, since it would take a few hours to get the calipers. Amazing, quick service and very good people!

  Triple G
11 months ago
Mark & Loyd are "top shelf" mechanics. If you need prompt, courteous, honest and dependable service at a fair price, this is the shop you are looking for. When you've done most of your own maintenance & repairs for years & now you can't, it's not always easy to find a garage that you can trust. Wears Valley Brakes & Auto Repair has our vote of confidence. From total brake replacement to engine repairs & routine oil changes, they take care of it all. "Hard working, good people".Sincerely, "Triple G" (gentle, Georgia, giant) & the MrsServices: Engine repair, Brakes, Oil change

  Josh Shelburne
10 months ago
We were here on vacation from Texas. 1000 miles from home, and of course, our car started over heating. They didn't waste a moment on taking our car in and diagnosing the problem. A beautiful view while we waited and they not only diagnosed the issue but advised us on how to nurse it home and started the process on a warranty repair that we can complete when we get home. Great people and great service. Use them if you can!

  B Zimm
9 months ago
The owner and his employee were nothing but nice to us! We drove from Chicago and ended up having some car trouble. Stopped here without an appointment to see if they could take a look at it. They did a diagnostic test and turns out we might have just had some air in the fuel line that needed to make its way out. Made us feel much more comfortable about driving home! Thank you for being so kind to us out of towners !

  Shell JO22
a year ago
I highly recommend this mechanic shop!!! My family was vacationing in TN and our SUV broke down. Mark and his staff fixed our vehicle in a very timely manner and saved our vacation!!! He did great work, had very reasonable rates, and was very professional. His communication is excellent. He is a super nice guy. He totally went the extra mile in helping us get our vehicle fixed and back on the road. We are forever grateful to Mark and his staff!Service: General repairs & maintenance

  Gino Sass
9 months ago
Lost breaks while on vacation and took it to Mark's shop. One of his mechanics (Lloyd) drove me to the place were renting and said he will get the problem fixed. Within two hours the master cylinder was replaced, lines bled and my vehicle was ready to be picked up! Not too many shops left like this, where you can take your vehicle and know that you're going to be treated honestly, fairly and with the utmost RESPECT!! I can't thank Mark enough!!!Service: Brakes

  dragonmedic
a year ago
I have nothing but the highest praise for Mark and his guy. They did my brakes under what was quoted and faster than I expected. Had just about everything replaced on the rear brakes including the brake lines. My Dodge pickup has over 218,000 miles and this the first time the rotors and calipers have been touched. Great work, quality work and honest work. Things that are hard to find today.

  Julie Toma
9 months ago
Like many other reviewers, we were vacationing in the area and had car trouble. They were able to fit us in immediately, fixed our car and got us back on the road for a reasonable price.

  Michael Dove
a year ago
Our vehicle broke down while on vacation. We went to Wears Valley Brakes and Auto Care by chance. Such great service. They took care of us quickly and very reasonably and very honest. We appreciate what they didService: Engine repairService: Engine repair