Jones Chrysler Dodge Jeep

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Donald Whitman
a week ago
Ashley crities, gets a 10 in preference, friendly, very satisfied with the way she handle my saleand for responding back

  Hunter Stout
a month ago
I would highly discourage anyone from using this dealership. I bought a Ram truck from them January 2022, and was promised that the weather stripping around the doors would be replaced. We signed an addendum to the contract, because it was agreed upon at time of purchase. To this day, a representative has been unable to provide me with support. It is always stated that someone will look into the matter and reach out to me. They never hesitate to contact me letting me know it is time for maintenance or ask if I am in the market, but never to provide an update for the corrections. Most recently I was told that they were under new management since my purchase was made so they were not sure how the case would be handled. To me, this is a laughable excuse, I did not buy the truck from management, I bought it from the dealership. It is unbelievable to me how this dealership shows a lack of care to my needs. My high expectations for this dealership have completely dissolved a long time ago. I will never make the mistake of using Jones again. My hope for this review is that someone from the company who does care reads this and learns that they have lost a client and can prevent this from happening ever again. On the other hand, what I have learned is that this company will make any promise to make a sale even if it means that they do not hold up their end of the deal. Buyers beware

  Tanya Lewis
a month ago
Jeremy Did an amazing job helping me get my Tahoe! He was very informative, And I mean he gave me exact details! If I had any questions, they were all answered very professionally! He was super funny and kept the atmosphere welcoming and entertaining! He worked very hard to get the vehicle I wanted!! 10 out of 10 would recommend anyone to go see Jeremy for any car or truck needs!!!

  jim kimbrough
5 months ago
I have a 2018 JLUR that has had intermittent issues with the radio (back up camera not working, collision avoidance lines not displayed, no sound from radio, nav not working) and dash display (mileage displayed as 99999, outside temp display 800) since it was roughly a year old.I took it to Greenway CDJR in Florence multiple times when under the factory warranty. Once they were going to exchange the radio but decided to update the software instead.After three possibly more attempts to have Greenway fix the problem with "we flashed the software", or "we couldn't find a fault" I decided to take it to Champion CDJR in Decatur. They flashed the software but couldn't resolve the problem.With no faith in the local dealer I decided to take the Rubicon to Jones to replace the auxiliary battery (quote at Greenway was $600 - $700).Jones replaced the battery for $337. I had Jones run diagnostics on the radio and display. They replaced both under my extended warranty.I'm very pleased with Jones CDJR and Dion for the service they provided me and my Rubicon. It's a shame other CDJR service departments do not operate to the Jones' standard.

  win car
a month ago
Jeremy Lewis is a good honest salesman that was very helpful and kept his word.Jones CDJR is the sorriest car dealer I have ever dealt with in my 60 plus years of buying cars. I do not recommend them for any vehicle purchase.

  Melodie Hamilton
2 months ago
It was great! We went to look at one particular car but it was gone. Jeremy went through a few others and found one my daughter liked and bought. We got the payment wanted and the price was good. Jeremy made it easy and is a great guy.

  Ashley Houser
a month ago
Keith Emmons was helpful, personable, funny, and overall made the entire purchase experience super easy for us.

  Ashley M Burlesci-Niukkanen
a year ago
I love my Jeep Compass from them. This is my second time using this dealership to buy a car and both times have been fast and easy. Tyrus was very helpful and has continued to be helpful even after I purchased my car. The team was responsive and upbeat the whole time.

  Sondra. Waldrep
a month ago
Awful place .... Do not purchase anything from here. Tried to purchase a vehicle when has pre approval so put $500deposit down only to be told no nevermind. Said would refund my deposit within 24hours. Then after has been 72hours I'm told refund issued but be 5businenss days before back in my account . Then mornig� after told this I check my bank account balance and they took another $500 out of my account . So I'm now down $1000 and the GM of this place tells me "well I don't know why that happened". And no one can help me until Monday morning .. .... So not only did I not get my car buying. Also down $1000 with frozen bank account in until they can figure this mess out .... To make it even better Jones CDJR took upon themselves to make a PayPal account without my permission that they processed my original payment thru. Thinking maybe I need lawyer. I'm single mother of 4 with no family around and now I not only don't have way to school for my kids or work for Myself I now also can't access any of my money for I'm sure another 5-6days.,

  Cathy Creasy
4 months ago
Purchasing a car today and the process has been amazing. Elizabeth Letson has been great. She found us what we wanted at the price we wanted. Definitely recommend Jones CDJR in savannah on any car buying needs. Elizabeth is awesome ask for her!!!!

  Scott Smyth
3 months ago
The folks at Jones went out of their way to make this the best car purchase experience I ve ever had! From quick follow ups to questions, timely communication, and excellent customer service, they went above and beyond all expectations .

  AnnA Britt
2 months ago
Very friendly staff especially Ashley C in sales and Jessica in finance! Love how they had all the info without being pushy. They let us have the experience we wanted

  Antonio Lugo
2 days ago
The great people at Jones were very good at their craft, got me the vehicle I needed and at a great price kudos to everyone involved thanks again

  Ron Daniel, II
6 months ago
Carlos was awesome. He helped me find the vehicle that best fit my needs. I use my vehicle for work and have specific requirements. This process has taken several months and Carlos kept in touch but did not push. When the right deal came along we moved on it. The experience was great and would highly recommended Carlos Marquez to anyone looking to buy a vehicle.

  Brianna Beam
a year ago
From ordering to delivery of my Jeep, the whole process was extremely easy. The staff was wonderful. Elizabeth kept me updated with all the steps, and was wonderful to work with! Will be returning with all future vehicle needs!

  Southern Pride Outdoors
6 months ago
Elizabeth helped us out today after my wife wrecked her van this pass Friday. She got us in a very nice vehicle with no issues! Will definitely do business with her again! Thank you so much for your help!

  Jack Yeiser
a month ago
Buying from Jones always smooth. Service with Jones has always been a title let down. I carry my vechiles to Lawrenceburg. Those guys are all over customer service.Jack Yeiser3/8/2024

  Rosemary Hastings
3 months ago
I had a great experience with jones motor co. in Savannah, Tn. Ashley and Kailee were so nice and sweet!! They walked me through the whole process and made me fill so comfortable. I would recommend jones motor to anyone!!

  Will Nicholas
3 weeks ago
Waiting area was horrible. Block drab walls (nothing interesting to look at), dungionious), no internet. Put that room in the showroom. It's not that big anyhow. Service was good. Not great, not bad.

  David
2 months ago
Jennifer Holt and her team at Jones made the experience a good one. I recommend them to anyone searching for a good new or used ride.

  CHARLES P
5 months ago
Absolute professional treatment from Jeremy Lewis and Lamont Robinson today. They took care of me as promised. These guys are truly an asset to the Chrysler location and I hope they will be there for the long haul.

  Janice Blackburn
5 months ago
Afer our first experience with Jones, we went back a week later, on a Friday afternoon, because our DPF on our truck failed. The dealership did not have the part, which was under warranty, primarily because of the UAW strike. We were visiting the area from out of town and needed to get home within a week. Alyssa, Jason and Stacy went above and beyond. They found the part an hour and a half away, made sure it got there by Tuesday, had it installed and had us on our way Tuesday afternoon. I wish every dealer service department had employees as helpful and friendly as those three.

  Taylor Wallace
9 months ago
We had the best experience! Tyrus was great. We live 2hrs away and he made the process of buying new car super easy. Samantha in finance was great too! All around we had a great experience & will be back in the future. It was worth the 2hr drive for our family! If you want to buy a car and it not be stressful he is your guy! Thank you Tyrus for everything! - The Wallace family.

  JJ Anthony
a year ago
Our van was delivered and looked perfect. We test drove it around our neighborhood and thought everything was great. We bought it. Then, we discovered the "new car smell" would not go away and we found it was saturated with the oil air freshener throughout the vehicle under the cupholders. The cabin air filter was disgusting. We then discovered ants all over the vehicle. Upon sharing our issues with Jones our Sales Consultant sent us a second key fob as a token of good will. I was finally able to be off work and able to take the van away from family to get the key fob programmed. The dealer we took the fob to, a different Chrysler dealer closer to my home, tried three different methods to program the fob to our car. They could not get it to work and told me not to buy fobs off ebay-- I shared with them I was sent the key fob from a Chrysler dealer and they were shocked. My good will has been lost with this dealership. The van is fine.

  Jessica Reaves
2 years ago
Our purchasing experience with Jones was incredible! I had the pleasure of working with Elizabeth! She was so kind, straight forward with everything I had questions about , and made my purchase SO smooth and easy!! I Definitely recommend this lot to help anyone out looking for a new vehicle!

  Cheyenne Childers
2 years ago
Do not buy a vehicle from this dealership. Carlos called to check on us about a week after we bought our vehicle to see how everything was going (which I very much appreciated). I let him know that my back up camera was glitching when the weather got real cold outside. So we scheduled an appointment for about 2 weeks after the call to bring my vehicle in (an hour and a half away from me) so they could see what they could do to fix it. Well about 3 days after speaking to Carlos and setting up the appointment, my heat quit working. I have a small baby and I have autoimmune diseases which causes a lot of pain if I get cold. I needed my heat fixed ASAP. Well I knew our appointment was in a week or so, so I drove my husbands car until then and he drove mine. My husband gets there for our appointment, they order me a new backup camera and say my car just needed coolant. They fill it up and the heat worked great. I drove the vehicle for 2 days and then find my car had leaked every bit of coolant they put in it while I was at work. There is no way I could drive it that far again for them to not fix the problem AGAIN, so I took it somewhere and they told me I needed a new water pump. $400 and a lot of pain from the cold later, I finally have a well working vehicle which should have been working when I bought it. The people there are very nice but they basically sold me a lemon and I do not appreciate it at all.

  Melanie Nichols
a year ago
I traded in my Jeep for a newer, upgraded model. Hays was very personable and helpful throughout the process. I highly recommend asking for him and purchasing from Jones. A great experience!

  Brooke Eakin
8 months ago
We drove 2 hours for an appointment with Tyrus. He was affable and not pushy, which we really appreciated! He was knowledgeable and able to answer all of our questions. Paul and Samantha were also kind and easy going. The Forever Warranty is a crazy, awesome perk! We will definitely be back!

  Laura Lee McKellips
a year ago
Elizabeth was phenomenal! She walked me through the ordering process of my dream jeep and was super patient with me during the waiting months. She was so calming and understanding through every step.

  Sandra Nunley
2 years ago
They really took care of us. We found the vehicle online. We called and let them know we were coming. They had the vehicle ready. Within a few hours I was driving away with the new vehicle at a very fair price and a lifetime powertrain warranty. Elizabeth Letson was a fantastic sales lady. She was very thorough and answered questions we didn t even know we had.