Second Chance Automotive
4.5 (44)
19155 Alberta St, Oneida, TN 37841
(423) 215-9126
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Second Chance Automotive is a reputable auto repair shop located in Oneida, TN. They offer a wide range of services including general repairs, maintenance, engine diagnostics, transmission repair, oil changes, and more. The shop is known for its honest and knowledgeable staff, led by Patrick and his wife Aneisa, who provide exceptional service at fair prices.
Services offered: General repairs & maintenance, Auto engine diagnostic, Body & Trim, Transmission repair, Auto maintenance, Oil change.
Second Chance Automotive Reviews Summary
Pros
- The staff, including Patrick and Aneisa, are highly praised for being honest, knowledgeable, and providing exceptional service.
- Customers appreciate the fair pricing and efficient work done by the team, making them a trustworthy choice for car repairs.
- Excellent communication and transparency throughout the repair process, with constant updates and detailed explanations of the work being done.
Cons
- Some customers have experienced issues with communication and overcharging for services, leading to dissatisfaction with the overall experience.
- Occasional delays in completing repairs and lack of follow-up on the progress of the work have been reported by a few customers.
Suggestion
Second Chance Automotive could improve by ensuring consistent and clear communication with customers, addressing any overcharging concerns, and minimizing delays in service completion.
Positive Words
Knowledgeable, honest, fair prices, efficient, transparent, exceptional service, friendly, helpful, professional, best in town.
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Rachel Solomon
5 months ago
I have been bringing my cars to second chance for years. I ve had the opportunity to get to know Patrick,his wife Aneisa and his wonderful team. If you re looking for a HONEST, knowledgeable mechanic this is the place to go. They are amazing people who do amazing work for a fair price. If you are tired of paying dealership prices please consider second chance automotive. I promise you won t be disappointed.Services: General repairs & maintenance, Auto engine diagnostic, Body & Trim, Transmission repair, Auto maintenance, Oil change
Hunter Hutchison
a year ago
Patrick, Aneisa and the employees treated me great while my car was at Second Chance having repairs made. They made me feel as if I was at home and had my car done in a timely manner at an affordable price. Patrick is my go to for all my vehicle service.Services: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Oil changeServices: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Oil change
Barb Dowdy
a year ago
Patrick and his crew performed the needed maintenance on my 2008 Jeep Wrangler in a timely manner.Couldn t have asked for a more seamless process!!!Services: Auto engine tuning, Auto brake repairServices: Auto engine tuning, Auto brake repair
The Fox Hole
a year ago
Overall waste of time and money which is never good especially around the holidays! Kept getting the runaround from Patrick as I needed my alternator replaced. Ultimately, had my car towed to have it repaired at another shop.Services: Engine repair, BatteryServices: Engine repair, Battery
Kristin Dossey
a year ago
Patrick and Aneisa (and the crew) have worked on ALL of our cars (we have a LOT of them) and have always done an exceptional job. They communicate prices, which are absolutely good prices for the work done. They go above and beyond to make things smooth and efficient. They've always gotten our rigs in and out in a timely matter. It is one of the only places we will take our cars.Services: General repairs & maintenance, Engine repair, Brakes, Auto maintenance, Oil change
Robert Carvell
3 months ago
Honest and reliable. He could easily have taken me to the cleaners based on the car's computer read out, but chose to dig deeper and confirm.
Eric Stagner
a year ago
Patrick did a fantastic job with BMW X1. It had been leaking/losing coolant for a while. He was very knowledgeable with BMW's crazy radiator and coolant line routing, which led to quick, efficient diagnosis and repair. Had I taken it to Grayson, Lord only knows how much the repair would have cost, or if they would have even taken the time to diagnose versus wanting to replace an entire system. Overall, extremely happy and I will, most definitely, be back when I have further issues with my car.Services: Auto water leak repair, General repairs & maintenance
Shamus Mallon
9 months ago
I have been blown away with the knowledge, integrity, attention to detail, transparency and friendliness Second Chance has had to offer us the past few years. It would be very hard to find another shop at the same level and you are not going to find it anywhere near Oneida. They definitely make you feel like they are taking care of you in the best way possible.
Rachel Hutson
3 months ago
Anesa is really nice and knowledgeable. She always keeps me updated on the status of my car.
Jordan Douglas
a year ago
If you do business with Patrick I wish you the best of luck. I left my car to have a diagnostic test done because the engine light was on and I was told it blew a head gasket and needed to be replaced. After 3 weeks & $400+ later for the initial charge I was still without my car & no sort of communication! Needless to say, I took my business elsewhere, not to mention still trying to get my money back, & suggest you do the same or again I wish you the best of luck.Services: Auto engine diagnostic, Engine repair, Vehicle Inspection
Scott McNamara
a year ago
As an exotic car owner, I will only take my Mercedes to Second Chance. Not only is their lot usually filled with Porsches, Maseratis and Ferraris, but also nice boats and even the odd lawnmower. The team is great, the owners are super rad people, and I trust them with the cars we put our kids in.Services: Engine repair, BrakesServices: Engine repair, Brakes
Aljae Stewart
a year ago
I had high hopes for Second Chance Auto after seeing the reviews online but I unfortunately didn't receive that reflected service. There was no communication & when I reached out about my vehicle it was as if I was bothering them. If that wasn't enough, I ended up getting overcharged for services that weren't even rendered! If you'd like to keep denying, I do have receipts.Services: Auto battery replacement, Steering & suspension repair, Vehicle Inspection
Ronda Hensley
a year ago
I love Patrick and the crew At second chance automotive they are always so nice, respectful, knowledgeable, diverse, honest, and helpful I have a 88 bronco , a jeep, and a dodge Dakota. Second chance is alway my first call if I have and automotive issues or questions!!Services: Tires, Steering & suspension repair, General repairs & maintenance, Auto A/C recharge, Auto brake repair, Tire rotations, Brakes, Auto tire replacement, Wiper blade installation, Car waxing, Auto maintenance, Oil changeServices: Tires, Steering & suspension repair, General repairs & maintenance, Auto A/C recharge, Auto brake repair, Tire rotations, Brakes, Auto tire replacement, Wiper blade installation, Car waxing, Auto maintenance, Oil change
Jim Flanary
a year ago
There is no comparison to other shops with Second Chance. The work is done right the first time, and if there is ever a question, Patrick calls to make sure on the answer. Oneida is lucky to have such an honest, hard working shop in that area.Services: Steering & suspension repair, Auto engine diagnostic, Engine repair, BrakesServices: Steering & suspension repair, Auto engine diagnostic, Engine repair, Brakes
jaydika wilson
a year ago
incredible staff, super friendly! They even had a super cute dog there. My car is always in top condition every time they work on it. they fully explain everything and keep me safe!
Durk Renzel
a year ago
Deceitful to say the least honestly I can't believe people still get away with these kind of business practices (or lack thereof) especially in a small town like this. My car came back worse than I left it & now have more issues to fix & pay for. The absolute only reason I'd be back to Patrick's establishment is to get my money back until then, I'm going through my bank.Services: Transmission, Engine repair, Vehicle Inspection
will Bishop videos
a month ago
Great staff, very helpful and easy to work with in any problem.
Whitney Byrd
a year ago
I will never take my car to anyone but Patrick. The service was on point and on time. He kept in constant contact and was super transparent. Would recommend to anyone!Service: Auto maintenanceService: Auto maintenance
Tonya Estes
a year ago
Disappointing experience & a waste of time & money as my car was down for longer than necessary with no real reason as to why or communication about the repair. With that being said, 2 days later I still had the same issue with the car idling that I initially brought it here for! Should've did more research & read recent reviews.Services: Engine repair, Auto maintenanceServices: Engine repair, Auto maintenance
Mercedes E
4 months ago
They always go above and beyond for us! Super knowledgeable, friendly and fast!
Jordan. Lowe
8 months ago
Great people VERY friendly! GREAT service. I would definitely recommend bringing your vehicle to them for almost anything!Services: Transmission, General repairs & maintenance, Auto brake repair, Wheel alignment, Brakes, Oil changeServices: Transmission, General repairs & maintenance, Auto brake repair, Wheel alignment, Brakes, Oil change
Haley Armitage
a year ago
This shop is family owned and treats everyone like family. They send videos throughout a repair and keep the lines of communication open all the time. I trust this shop with all of my cars, boats and trucks!Services: Steering & suspension repair, Engine repair, BrakesServices: Steering & suspension repair, Engine repair, Brakes
Tallcrow
2 years ago
NO ONE ELSE BUT PATRICK WILL EVER WORK ON OUR CARS AGAIN.Best Garage in town hands down !! A+Worth every penny and more. Been dealing with them for a couple years couldn't be happier!!
Jaclyn B
a year ago
Patrick and Anesia are the friendliest! They shoot you straight on repairs and cost! 10/10 would recommend!
Kyrah Cantu
a year ago
Amazing customer service and quality repairs!Being active duty military, I had to leave my Jeep to be repaired, and they took care of everything with constant communication! Highly recommend!Services: Electrical repair, Steering & suspension repair, Electrical, Auto brake repair, Brakes, Auto maintenance, Auto brake replacementServices: Electrical repair, Steering & suspension repair, Electrical, Auto brake repair, Brakes, Auto maintenance, Auto brake replacement
luther s
11 months ago
Have had both my cars worked on here and they do a super job and back up their work.
Tammy Pollitt
a year ago
Very friendly..prices seem to be fair.I would definitely take my car back.
Mary Diaz
a year ago
They are very very nice and very helpful I just love anessa she is sent from heaven and hey husband Patrick was very helpful
Buddy Mccartt
9 months ago
The best in the county for foreign imports and domestic cars made here in the USA.
Matt Becknell
a year ago
They are all very professional and the best at what they do!! Only place to take your vehicle!Services: Engine repair, BrakesServices: Engine repair, Brakes