Eddie Hair Tire & Auto Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brandon Elliott
5 years ago
This place is excellent for vehicle care. Some services are cheaper and others are more expensive, but they did great aligning my wheels. I have a lifted Tacoma 12 years old with 33" mud tires. It's like a new truck now!

  T M
6 months ago
Very dirty, bathroom was dirty and out of paper. The waiting area was bad as well. I will give them a 5 on my alignment.

  Tess Mustaffa
a year ago
I drive a 2015 Honda Civic. I had a flat tire after going to another tire place to get my tires checked out only a week prior. They checked my tires and said they were good. They were not. I did not drive on rocks or any other bad roads. I had no nails in my tire. I had to get 3 new tires and a new axle and a few other things. I was very skeptical because of prior experience and it was very expensive to fix my car as I needed more work. David and Travis are very good at what they do. I was very pleasantly satisfied with the level of care and excellent service.Services: Auto tire replacement, Auto maintenance

  King Blood
6 months ago
Instead of paying these service professionals $300 for a new taillight assembly with installation I traveled over to O-O-O O'Reileys and paid $96 and had my girl play mechanic for McDonald's Chicken Nuggets

  Maraea Clark
4 years ago
I have been going to this shop for about a year now to get my oil change. I will never go back again after my last experience. I dropped my 2013 Sonata off per usual for an oil change, and get a call from the tech saying I needed a new wheel bearing. He stated that is was urgently needed and that he recommended it being fixed right away, he gave me a price quote of around 700.00 for it to be replaced. I called my dealership and found out it was covered under my warranty. When I called Eddie Hair back and said I would take it to the dealership because it is covered under my warranty he responded with ok, if it makes it there. I was quite taken back because they are all usually nice there. I didn t say anything, paid for my oil change and scheduled an appointment at my dealership. I took the car to the dealership, and they looked at it and said that there was absolutely nothing wrong with the car. Glad I got a second opinion and didn t spend an unnecessary expense on my car! I will now find somewhere else to take my business, because I don t deal with liars!

  Daryl Bing
2 years ago
Fast and efficient service at a great price. In addition to the great service, Eddie hair also offers free loaner vehicles for qualifying services.. something you don t see too often from other mechanics. I highly recommend Eddie Hair, and I look forward to continuing to do business with them in the future.

  Jonathon Gerlock
a year ago
I specifically asked for my car to not be jacked up by the body seams because of severe rust damage so instead the lifted from the body which is directly connected to the damage and caused more then proceeded to tell me they could not work on my car because of liability for the rust damage even though they already damaged it more by not lifting it by the frame. My advice is if you have a rusted car or common sense mechanical skills do not take it here they also used an air hammered on a pair of steering knuckle connected to hubs when they were specifically requested to use the press because of the difference in materials corroded overtime. My advice is just to do the work yourself or go somewhere else. The only positive thing I can say is they didn't charge me for causing more damage to my vehicle. And I do admit the rust damage is severe however this does not excuse the malpractice of not listening to the owners warning of the vehicle history. Now the lifespan of the vehicle has been shortened more than it already was and I do not have the means to "just polish it up and trade it in" as they said to me. I always try to give benefit of the doubt but this to me was inexcusable. I cannot speak for those who have newer vehicles however if you have a rusted/ old (mine is 17yrs) do not come here. To the owner of this shop I hope you can train your employees to work with more caution in the future and atleast check the advice of the vehicle owner. I do apologize for the long post but I hope that this will help someone make a proper decision in the future.

  Harry Stamper
2 years ago
Don't rent u-haul from here. They can't seem to use the phone to inform you if the equipment that you reserved for is not available on that day. Wasted my time to drive there and be told that they didn't have my reservation on hand. Then they had the audacity to tell me I should take the size down because no U-haul dealer will be open on Saturday in town. Proceeded to tell me that if I needed that size trailer, then he would direct me to Knoxville...IF a dealer was open. Incompetent people that I wouldn't trust to service my vehicle either.

  stephanie hale-smith
4 years ago
At Eddie Hair Tire in Oak Ridge Tennessee "IT" still exists. It is a combination of High Quality Service, Integrity, Honesty with a smile. I am busy business owner and on Monday morning a heard a problem with my tire. I took it to Eddie Hair Tire and that quoted me a price to repair it. I said great. Shortly after getting back to my office...I received a call. I expected it to say that something additional was wrong and in need of repair. INSTEAD...the service rep said, the nail did not puncture your tire...you are good to go...there is no charge. Wow!!! In this day of scheming and absence of integrity they could have easily charged me and I would not have known any difference. Thank you Eddie Hair Tire Team. You are the kind of business that I want to do business with. When it is time for me to buy tires...I am coming back to you. I encourage others to do the same. Best wishes for a great 2020!!!!

  Lucinda Murphy
5 years ago
I've been going to Eddie Hair for about 18 years and have always been happy with their service. They have always been honest and their prices are good. They could have over charged me several times and I wouldn't have known the difference, but they didn't. Will always have my business.

  Tom
2 years ago
Fast service and very reasonable costs. Friendly staff (I know this doesn't make the repair any better but it sure is nice to deal with knowledgeable, friendly staff). Very pleasant waiting rooms. The usual free coffee. Will be returning for some very much needed work on my car.08-18-21Went in for a simple oil change and surprise surprise nothing has changed.Excellent service and great staff. They checked out the important issues with the car, informed me of what should be done and the price to take care of the issues, altho almost giving me a heart attack (I'm a cheapskate), the price for peace of mind that the car is mechanically safe was more than reasonable. I appreciate that they make it very clear what needs to be done to insure the car is safe to drive.Will I return for any needed auto issues? Not just yes but heck yes!Seriously if you're in Oak Ridge and need auto repairs just give these folks a try. I bet you'll go back in the future.10-22-20Took car in for new tires. Same service as last time. In a word GREAT! Customer service is the best. Facilities are always sparkling clean and orderly. Thank You Joshua and service crew. I will again return for any auto business.

  Hayley Steele
3 years ago
DO NOT TAKE YOUR VEHICLE HERE. A few months ago, I took my car to Eddie Hair Tire for a routine oil change, chosen only out of convenience for where I work, as I am new to the area and had no recommendations. I called and scheduled an appointment for 7:30, and was told this would be quick as I had to hurry to get to work. The only employee to open was late, answering several phone calls while I was trying to fill out my paperwork in a timely manner, nearly making me late for work. I received a text to pick up my car at the scheduled time and all seemed well, although a bit pricey. A few weeks later, I was ordering at a drive through and looked in my center console where I keep a bag of loose change, but it was no where to be found. I d been adding to the bag for years and would guess it s value at $40-50. I am very consistent with locking my car, and of course something could have happened, but I am nearly certain this was stolen at the only place my car had been left unlocked and unattended: Eddie Hair Tire. I should have taken the bag out before, but it slipped my mind because there is no reason to open the center console when changing oil. I have no proof and their documents release their liability for events such as this, so there was nothing I could do except be frustrated. I just recently needed another oil change, where I was informed they left 2 bolts out of the oil filter access cover. This was the final straw and why I decided to post and review my experience. Eddie Hair Tire saw me as a young woman with no car know-how, and fully took advantage of my vulnerability with sub-par service and disrespect.

  Melissa Mathis
a year ago
I just had to have my front end of my car replaced. So far it seems they did a great job. I won't lie they are pricey but so far they have always been honest with me.

  Randy Smiddy
5 years ago
The staff was great! They had coffee and a nice customer lounge with a couple of TV's. Nice soft furniture and one guy was snoring while he waited. The price was near $50 for full synthetic after taxes. I was pleased and will use them again.

  Tammie Andrews
3 years ago
I brought my car in to find out what was going on with my wheel making so much noise. After looking at it, they told me that I needed new pads and rotors all the way around and said it would cost a minimum of $1300. I was devastated because I only make $750 a month. So I told my brother about it and he told me to check out Poor Boys Tires in Wartburg. I did and they said just the back brakes and rotors needed to be changed. So I bought the parts for $110 at Auto Zone and brought my car back to them. They charged me $60 for the labor. Now my car is running great. What I want to know is how I was able to pay under $200 for a job quoted to cost $1300 or more? That's ridiculous. Anyone who needs brake work done, go to Poor Boys. They are honest and very reasonable.

  Elizabeth Burkett
2 years ago
I have been using these folks ever since I moved to Oak Ridge. They have been amazing! Bought 4 new tires from them for my SUV and I get our oil changes here as well. The staff has always been great! Thank you all for everything!Services: Tires, Tire rotations, Wheel alignment, Oil changeServices: Tires, Tire rotations, Wheel alignment, Oil change

  Marie G
6 years ago
On 9/12/2017, we were in Oak Ridge TN after evacuating from hurricane Irma. I was traveling alone with my two small children. We were there from South Florida, so about 800 or so miles from home.My car had a bad issue, and was completely immobilized. The ball joint came out and my wheel basically came half off and folded in and... well, it was just a mess. I was practically hysterical when I called Eddie Hair. After I calmed down enough to explain that I was about 1/4 mile down the street, one of them came by to see the car, and what was wrong. We had my car towed in.In under two hours, my car was fixed and I was loading up my kids to move. Their price was incredibly fair, and they treated me with such kindness.My kids played in the cute children's play area they had there, and what initially seemed like a disaster was quickly over. I know some shops would have taken advantage of someone in my situation, but they went above and beyond. I told my friend that lives in Oak Ridge about it and she said "oh, I go there for everything!"I cannot recommend this business enough, and I truly thank them for helping my family and I get home safe.

  Paul Schmutzler
10 years ago
My wife took our car there to get tires mounted/balanced yesterday. The waiting area is like a palace. There are TVs, good coffee, and a carpeted room with toys for the kids. She loved the convenience and luxuries while she waited.The service was very good. They did just what we needed in a timely manner on the schedule that we had reserved. However, they are a bit pricey.

  pablo vacek
8 months ago
Went here had an oil change done not even 700 miles my motor was ticking overheating I drained out the oil they put in it was blacker than my tires and was 3 quarts low my car is parked on concrete and there is no leaking or drips anywhere l took the oil filter to the dealership they said the oil filter was wrong and not rated for my engine definitely not going back wouldn't recommend this place

  Debbie Bevard
7 years ago
Been taking all our cars to Eddie Hair for 23 years. We love their work ethic and they have always been upfront and honest. Their waiting area is very very nice, from the fireplace to the childrens room. They try to make everyone feel welcome. Satisfied Customer!

  Kaitlyn Nicole
5 years ago
I reserved a 10ft truck online. Called the next day near close to confirm my reservation since the next day was Easter. Thankfully i called because otherwise I would not have known they didn t have any 10ft available because they didn t attempt to contact me. I reserved a different size truck ($65 for truck/ins/dolly) , but when i got there to pick it up, they hadn t left a key. I had to wait 45 minutes for someone to bring us a new one. They also gave me the wrong dolly and we couldn t even used it but i was charged for the one i ordered. They charged me for furniture pads i did not order.When we returned the truck, i was charged an additional $118 for repeated charges of the truck, insurance, and dolly, then the furniture pads, misc chargesand then $40 for FUEL when we only drove THREE MILES. I was informed the $65 would go back into my account in 3 days but that doesn t change the fact i had horrible service and paid nearly $200 that i can barely afford when i was led to believe I would only be paying $65. Absolutely ridiculous. Do not recommend.

  Gabe Troutman
2 years ago
Called and couldn t get an appointment. Asked if I would just bring it in whenever. Had them check my car as I was out of town for work. They apparently re learned my throttle. But never actually fixed the problem and also charged me 106 per hour for 2hrs. While I was waiting the car wasn t even being looked at till almost the second hour. Then I was told since I was low on gas but had plenty to finish the job they told me it should fix on it s own while driving which may be true but then I brought it back a second time after it started getting worse. They looked at it and it was running better. But now a week later it s running how it was rough idle and shifting slightly bad.Services: Transmission, General repairs & maintenance, Engine repair

  spencer niehaus
a year ago
I was referred to eddie hair by tire rack to put wheels on my vehicle. What was originally a 200 ish dollar job quickly warped into a 700 dollar job. Dissapointed in the service and their markup for labor and parts is exorbitant. I wont be coming back here.

  Gary Holt
2 years ago
I was there to only turn in my 26 foot U-Haul, but the process was quite simple, no problems whatsoever. While I was in the store there were a few customers that had done business with Eddie Hair and they all seem quite content.

  James Young
3 years ago
This place is Mediocre at BEST! They charge a premium price and it isn't worth it. This was my first and last visit. I ordered the 16oz NY had to send it back 2x , for temp. Reasons. Cool red center is RARE! not Med. Rare! Salads were served on warm plates, just a very Mediocre experience. Ruth Chris, Ye Old , Fleming, or Connors way better options.

  i_inf0din
3 years ago
Out of all the places I called around for prices this place had a good average when it comes to an oil change, tire rotation, and a full alignment. It was also done in a timely manner. My only real complaint is they didnt put an oil change sticker on my window like everywhere else does so I think it's a little weird.. I just hope they did everything they charged for.

  Danny Jones
6 years ago
Our family used the U-haul service at Eddie Hair Tire & Auto Center recently. We had some problems that were not the fault of the personnel there, but the staff helped us work them out much to our satisfaction. Travis Witherington, Sales Associate, in particular was very helpful to us and we found him to be a very helpful and accommodating to our needs. Great customer service.

  David C Metheney
2 years ago
My older truck broke down at the GaSmart next door. In a short time frame, they diagnosed the problem, ordered the part and had me on road next day. Everyone was friendly and professional. Will use again next time I have any problemsService: ElectricalService: Electrical

  Allie Smith
a year ago
This place is exceptional! Dave was very helpful! We rented a uhaul and returned it to this facility and it was such a smooth transaction! Thank you again!

  Pillar Liu
3 years ago
Don t go to this place unless you have to. They used refurbished alternators on me car without telling me until the part failed again. The warranty of the refurbished parts expires in a year, which is much sooner than a new one. So, I have to install a new one without any compensation or apology from them.