Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lance Dooley
2 years ago
Had a overall great experience. Staff was knowledgeable and they were very helpful locating me parts. Shout out to Jerry and Rachael for helping me so much. Southern hospitality at it's best.

  joe
4 months ago
JJ was incredibly helpful, installed my battery when there was only 15 minutes left for closing. What a great experience

  Liz Anderson
6 months ago
Thank you JJ for the excellent customer service! I needed a new battery and was extremely impressed with JJ s professionalism, friendliness, and expertise. I will always shop at Advance and ask for JJ.

  rebecca coleman
4 weeks ago
This is the store for all your auto needs! The guys are friendly and go above and beyond to help!

  Carol Smith
a year ago
Excellent business for elderly women like me who need batteries and windshield wipers and fluids, etc. The staff is friendly and extremely helpful. They install batteries and wipers and even pour the wiper fluid and end with a wave and "have a nice day and come back if you need further assistance." What more could you ask for.

  Pam Wilson
5 months ago
Very helpful. In and out quickly with exactly what I went for.

  Cynthia Annunziata
8 months ago
This Advance location has always been a Go to for my husband for Parts,&myself for Car Cleaning supplies which are comparible to Wal Marts prices.The staff have always been able to find,&get parts for my husband on our older vehicles that the neighboring Auto parts couldnt.Would highly reccomend.

  Dawn Mayes
a year ago
Excellent service sales man was very helpful bought a battery and it was the exact one and the gentleman installed my battery without complaining. I bout the battery on December 24th 2022 in morning hours. It was a older gentleman don't remember his name wish I could he was excellent

  Christina Sweeten
2 years ago
Thank you so much Rachel!! You are very knowledgeable and steered me in the right direction. You also helped me out showing me tricks that only someone in this type of business would know. Thank you so much for helping me. The other staff members that were there were also very kind and knowledgeable as well. Just overall a great experience!

  Bobby Terry Thompson
4 years ago
This location is in Oak Ridge is always a great location. They are always very helpful and extremely friendly. A special thank you to Kaly for the out standing customer service today today when I had my son with me!!! Thank you ma'am. Repeat customer for the past ten years.

  Dena Green
a year ago
Great customer service and helpful advice. Will always come to this location even though it's not the closest to my home.

  Benjamin Lynn
4 years ago
Been very helpful both in getting an emergency battery installed after car died at work and got jump-started successfully to get off site and over to the nearest battery store. Also helped recently with a recurring service engine soon light and gave me advice on replacement costs and seriousness of code. Will keep stopping by

  Natasha N. Jackson
a year ago
I've come to know every Advance is different, but I leave happy and so does my boyfriend nonatter which store we visit

  Mike Wolfe
7 months ago
As always my hometown advance is just outstanding for service and customer service! I never go anywhere else!!!�!!!

  Lilith Edin (Demon Queen of Hell)
2 years ago
Dont remember staff members name, but I went in to buy a new car battery and he lied about which was the cheapest and almost made me buy one that was 3times as much as the one my husband found on the shelf. Everyone else was polite and helpful, except him...

  Becky Massengale
a year ago
A young man, Chris, was stocking shelves. He immediately stopped to assist me. He's a great asset to this store. He appears to be a hard worker.

  Debbie Day
3 weeks ago
Service was great. Bought a battery for our van.

  Mark R. White
2 years ago
It's getting to the point all retail auto parts stores are worthless. They only carry their house brands and often don't have the higher end version of that. I prefer NAPA but we don't have one in Oak Ridge.

  Walt Doig
a year ago
Although the associate was unable to cross reference and find my part, he was an excellent person who made my visit fun!!!

  Felicia Jones
2 months ago
You get your parts on time.

  Angela Adkins
2 years ago
Nicky and Catherine were absolutely wonderful and treated me the best will definitely keep doing business and send people here

  Tee Slager
6 years ago
3 stars only because they DO carry some boat detailing / marine products. Service was horrible, in fact, I had to ASK someone to check out. Went to O'Reilly Auto Parts, just down the road, a few weeks ago, much better experience! Prices about the same.

  Dawn Ward
5 years ago
I rely on George at the oak ridge TN. All the team is great but George stands out. I recommend everyone to him and the Oakridge team thank you for the opportunity to share our amazing experience with you

  Tim Mickel
4 years ago
I went in, up to the counter, asked for what I was looking for, the pleasant young man told me exactly where to look and I mean EXACTLY.. couldn't miss it. Was very fast, efficient and courteous be visit. I will shop there again.

  Paul Leiby
3 years ago
Ordinarily this is a reasonable store. But In the midst of a significant COVID outbreak in TN, the staff in this Advance Auto Parts were not wearing masks, much less establishing an expectation that customers wear masks, or even respecting the personal space of those customers who come in with a mask. After a brief look for the item I sought, when the maskless employee came and stood right by me in the narrow aisle, I left for another autoparts store. The other parts store I went to had some distance-keeping measures installed, and the staff member donned a mask as I came in. If the stores are not willing to take basic precautions in the interest of customers' health, or train their employees, I suggest going elsewhere.

  Heather
2 years ago
Extremely bad customer service. Attempted to return a couple of items but the worker wouldn t accept them because they each had a small dent in the packaging. The items were in the original packaging, unopened, in the same condition I bought them. I ll stick to AutoZone from now on.

  Fuad Accawi
4 years ago
Always helpful, and most of the time they have the parts you need in stock. Pete is awesome and replaced a defective battery for me with no hassles. My go-to parts store.

  Jennifer Wilkerson
10 months ago
Always fast in receiving parts my husband orders online.

  Melissa Mathis
2 years ago
I like to order online and pick up at the store so I can get more discounts. The staff have always been helpful and friendly.

  Michael Pyles
6 years ago
I went there to get a punch connector for my hvac hoses to charge a car's hvac system was told it fit my hoses but it only fit automotive hoses. Then ask if they had a hose or anything I could rent and was told no have a good day like they didn't even care. Had to go to another for help.