Pop-A-Lock Locksmith Nashville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kyle Edmonston
2 months ago
Aaron M. came and got my place unlocked last night. I called and within 20-30 minutes he was there, as he said he would be on the phone. He got me in my place super quickly. So appreciative, thank you Pop-A-Lock and Aaron

  Jim T
5 months ago
I made a rookie mistake and locked my keys in the car. I can honestly say in 38 years I have never done that and not has a spare with me or hidden somewhere. I called everyone I could including roadside through my insurance company. Called around and waited over 2 hours to hear something back from road side. Got tired of waiting so started making calls myself. I called pop a lock and got an answer on the second ring. She told me I would have someone to me in 30 min or less and what the cost was (less than half of what I was quoted with anyone else) David was to me in less than 15 min. Once he got here he had the car unlocked, I paid him and he was gone in under 5 min. I won't ever call anyone else in the Nashville area again. These guys are my go to from now on.

  chris livingston
6 months ago
Called them at 330pm on Monday Oct 16. I m still here at 6:50 pm. I called them at 440ish again 550 pm the lady said order was canceled someone called in said found keys. Well that wasn t me cause I m still standing in the cold waiting. It s 651pm still no one has showed up. I do not recommend calling this company.

  Megan Pasten
7 months ago
Bill with Pop a Lock Nashville was fantastic! Arrived in less than 15 minutes, took quick care of my lock out issue, tested to make sure my keys were working and got me on my way. Great service, friendly, and a great price. Thank you!

  Thaddaios Waggoner
a year ago
Absolutely fantastic service at a great price! I called in to Pop-A-Lock Nashville last night to fix a broken key stuck in my front door. I was then forwarded to Bill S. who arrived promptly and on-time, then immediately he had the broken key out and my door fixed good as new! He even gave me an informative explanation as to why the key became stuck and confirmed that I was satisfied with the service performed. I can say I am very very satisfied! Highly recommend this company. 5 stars!

  Crystal Brown
10 months ago
This place deserves a 10 star rating by far. I called yesterday and spoke to a call center rep who was not pleasant on the phone and dispite her not relaying all the info to the locksmith guy and not giving me a quote on the phone. I would still use this company again and again, and it's all because of the tech bill and how nice and professional he was when he called. I explained everything to him with the call center and my situation, and he worked with me and gave me AN EXTREMELY AFFORDABLE PRICE for his services. I would highly recommend this company to anyone who needs a locksmith.

  Troy Flatt
9 months ago
My wife called and asked for asdistance because she had locked her keys in her car we were trapped at a 4th July celebration and had no way home. We were told that they would be there within 20 to 30 minutes. When the guy arrived he tried to charge us 300 something dollars for unlocking the car and another $150 just for coming out to us. When my wife and I said that we were not going to pay that he responded with well it's going to be $50 for just showing up. We mentioned that that at no point did his company tell us the price would be this high. And he basically told us that that was our fault for not asking. And then called us rude and disrespectful for being upset over the situation. This is utterly ridiculous. And he also tried to say that this was because it was the fourth that the prices were that high. If that's how it works then you'll need to make sure that that is told to the customer immediately. And if you're gonna quote the holiday as a reason to charge people more that is ridiculous because it does not cost more to unlock a car on a holiday than it does on any other day of the year. And once again you need to tell your customers that immediately especially if they're stranded and you're literally there to help them not be stranded. Basically extortion if you show up and then quote the price of a ridiculously high number to your customer.

  Carter Cornelius
5 months ago
Called several times yesterday from 12 pm to about 5pm and kept getting told that a tech would be headed my way shortly. After 3 calls to their office and several reassurances that he would be coming out my way, I just gave up.

  Carolyn GRAY
a year ago
My car wouldn't start after leaving church on a Weds night. I suspected it had something to do with my key fob since it had been falling apart and had done the same thing a few times before while rain or moisture was present. It had been raining. The other times it eventually started. This time was different. After getting a ride home that night and borrowing my son's car to go to work the next morning I was telling my story at work when a co-worker suggested Pop-A-Lock. Made the appointment to meet Bill at my car and he was already there when I got there! I have locked my keys in vehicles a few times and was used to a 45 min to and hour and a half wait. He went right to work and made me a new key fob right on the spot! I had been putting this task off because I thought I would have to go to the dealership and it would be a process. When he started my car right away I was thanking Jesus right there in the church parking lot!! He did ask for ID which I appreciated. Wish I had called him months before. I will never use anyone else if I need another key fob or get locked out of my vehicle again. I will refer my friends and family to him.Thanks Bill!

  Patricia Hulsey
2 years ago
I had a service coming out to unlock my truck but the time would have been 2 hour wait. I had left my truck running and I didn't want to run out of gas so I called Pop A Lock and they came out within 30 minutes my truck was unlocked. Bill was super friendly and helpful he made the experience pleasant for an unpleasant situation (thank you Bill ) Gave me an invoice immediately all with a smile. Once again Thank You Bill

  Krista Burchett
3 years ago
I was told by my dealership after I lost my only car key that I had no other option but to tow my car to them and let them replace my key for $200 plus labor. A friend suggested I still try calling around despite them telling me it was impossible to fix otherwise and so I called here. They were quick, made an appointment immediately and the person who came to help was friendly, prompt and very helpful. He not only fixed it for less than what the dealership was going to do even without labor but did it at my house all within twenty minutes time. Super grateful for their help and friendliness!

  Landan James
a year ago
When I initially called I was met by a kind and helpful receptionist who informed me that a technician would arrive to my location within thirty-five minutes. After waiting for nearly fifty minutes I received an automated text informing me that the technician was on his/her way. Another fifteen to twenty minutes passed--still, nothing. I called the Google provided number again but this time was immediately met by an automated message, so I texted the automated number hoping that I would get a reply. Here is the exchange that occurred, verbatim:Me: "The technician has not showed up. It has been over an hour, I was told thirty-five minutes."Them: "I tried call several times, someone hung up on me, then u I called back 2 times and it went straight to VM,"First off, no one ever attempted to call or text. So, they outright lied. Secondly, the poor grammar used by this individual is embarrassing. This is a professional business so some level of articulation is expected.I informed them that their services were no longer needed and them simply replied with a thumbs-up. I called a competitor immediately after and they arrived within fifteen minutes. Do not use these individuals. Shockingly appalling.If anyone doubts the validity of those texts messages I still have them on my phone and can provide them if desired. 100% serious.

  Jennifer Edwards
4 years ago
Bill and Landon were both superb this evening. My husband and I were stranded and they were the first folks I called. They immediately came our way, ordered at 9:43 pm and arrived at 10:04 pm. Our keys were remade and it s 10:38 pm and we are back on the road. Extremely professional, and punctual and kind. They were understanding as well. I would recommend them to anyone. Outstanding service!!!!

  Shawn Naumann
7 months ago
Price was quoted on the phone, under 40 bucks. Guy shows up, and charges me over 80. Not happy at all with this experience.

  Schyler Moore
4 years ago
Updated review:I have adjusted my rating from a one to a three. The owner, Rob, reached out to me to rectify the situation. While I still cannot vouch for using their services, I can say that it is evident that he is committed to customer service. I absolutely believe he will be using my experience as a tool to educate his employees. As for the prices, they would have been much lower (roughly $100 per Rob) for what I needed but again the lady didn't listen to what I was telling her. Thank you, Rob. I appreciate you reaching out.First review:I just got off the phone with these people and will never call them again. I spoke with someone named Lola(I believe). As I was explaining what I was needing, she interrupted me multiple times. First, she interrupted asking what city I was in. I told her and continued on explaining that I have the key but need a new key cut and programmed from the original. She interrupts me again asking for my address. As I'm trying to tell her the address, she cuts me off again saying she couldn't hear me. Professionalism speaks volumes to me and that includes the tone you use when speaking to people. There is a difference in interrupting someone, sounding annoyed and saying, "I can't hear you," and waiting until they're finished speaking and saying, "I'm sorry, ma'am. The volume on the phone is too soft and I'm having trouble understanding you. Do you mind speaking up?" I was at the point of giving her my state when she interrupted me. You were really in such a hurry that you couldn't let me say my state and zip code before rudely interrupting me again. I understand that there are situations where you need to get the information fast and people take too long to tell you the information you need but the entirety of this phone call was 2 minutes. After I raise my voice to give her my address, she asks for the year, make, model and color of my vehicle. She next asked if my car was a push start, to which I answered no. Then, she says, "So you need to put the key in the ignition to start the car?" Yes, if it doesn't have a push start, how the hell am I going to start it without putting the key in? For the grand finale, she quoted me $295 to cut and program a key that has the lock and unlock buttons on it. She went on the quote me the price of just the key without the buttons. I was so baffled by the first number that I don't remember specifics of the second quote for just the key but it was over $200 also. My car is a 2008, Toyota Camry...super basic. Please someone tell me how the dealership is charging $140 and Pop-A-Lock is charging over double.

  Haley Rigsby
2 years ago
Do not ever use this company on your own. I ran out of gas, and through GasBuddy roadside assistance, this was supposed to be my service provider. First of all, the request was mark as complete when it was not. I called Pop A Lock, and was told that the request was back in place, and that the tech would call when they got close. I never got a call, so I reached back out. I was told that a text was sent to the tech to call me. Again, I never received a call. I called back, and they checked to see where the tech was, placing me on hold. When they got back, they told me that nobody was coming. I asked why I was not told about this earlier, and the woman was very rude to me about it. She said, I just watched him cancel it with my own eyes, and promptly hung up on me. I will never use this business, and will actively encourage anybody to never use this service.

  Lena Mazel
4 years ago
Best price in town, but I'm leaving a five star because of incredible service! I called Bill at about 9 PM in the middle of a pretty bad storm, after I had broken the only key to my house in half. Needless to say, I was panicking. To be honest, I was also a bit low on funds and didn't want to re-key the deadbolt (or leave my house unlocked for long!). Bill totally went the extra mile to help me out. He was immensely kind and helpful, met me downtown in a timely manner and was extremely patient as I found the office. He was also able to scan the two halves of my key to make a new one. Best of all, he even texted to make sure I got home safe. I was so grateful for his professionalism, kindness and friendliness -- it really made a crisis into a bearable situation. Nobody wants to be locked out of their house, but if I ever am again, I definitely know who to call. Thanks again Bill!

  JulyJess S
10 years ago
Pop-a-lock was great. My call was answered immediately. I was helped by a very polite and considerate gentleman. I was in need of two replacement keys for my vehicle and I was VERY pleased with the price and how quickly they could get a technician/locksmith to my home. The gentleman who was scheduled to help me called to say he was on his way and he also rang me when he arrived outside my home. I greatly appreciated the communication along the way. He was also on time :) He was quick and professional. My keys work great!This was a pleasant, affordable, no hassle experience.These people were super easy to deal with and professional all the way.If you're already frustrated about losing keys or just being locked out, then this is the place to call.Great job Popalock of Nashville!!!Thanks for making it SO easy for me.

  Hizareth Linares
2 years ago
This place should be everyone s go to locksmith !!! I recently lost my car key moving out and I was so worried about paying a dealership to get a key made. My friend called Pop a lock and they were so friendly and when I talked to them they were so professional and nice. Our technician was Jordan and he was there in 20 min and was able to make me a car key as well as making an extra copy without me asking! I really need help quickly and Pop-a-lock was there to help me. I highly recommend! Thank you Jordan you really made my day !

  Julian Reed
7 years ago
My experience was wonderful with pop a lock was great. Nick the lock smith came out to the house in about 15 minutes from when I placed the call and had me a new key made from scratch for my motorcycle within 20 minutes. And the key works better than my original! Wonderful company and employees. A+ + job

  Oddette Quinzel
3 years ago
I had called yesterday and they were super fast and efficient considering it was an emergency and I had accidentally locked myself out of the house to take the trash out while my kiddo was inside.Bill Szachnitowski was super efficient and super nice and also made an attempt to calm my daughter down before being able to finally get in. I appreciate them for being so fast and polite. I definitely would call again.

  Patricia Jackson
5 years ago
I have roadside assistance through my insurance and Pop-A-Lock was who they used to come and help me. My car would not start because of my battery. The technician Tim was very friendly and professional and took care of the problem. The service was timely especially with this being a holiday. I was extremely satisfied!!

  Carlin Campbell
3 years ago
I locked myself out of my house walking my dog late at night. The dispatcher was very cheerful and helpful. The technician came even faster than what was quoted and he was very kind! My door is old and difficult and he was able to get it open quickly! Pricing was very fair and exactly what was quoted. Thank you Pop A Lock!Service: Building lockoutsService: Building lockouts

  Kirin Proctor
6 years ago
My Pop-A-Lock technician was amazing. I d locked myself out of my car & home. I had a garage remote in my car where I could get back inside. Just needed the car unlocked Which he did in 2 to 3 minutes without any harm or damage to my Audi.My tech was there in 15 minutes. He was courteous polite and pleasant.I highly recommend Pop-A-Lock and will use them anytime in the future!!!

  cindy
5 years ago
Pop-A-Lock came out in the middle of the night they were quick and the price was below what others would charge. Mr. Moya was very professional and very nice. I would and will recommend this company to anyone who has an emergency unlocking their car door. BTW he unlocked the door in less than 10 seconds. Very satisfying working with them. Ty pop a lock

  Lauren E
6 years ago
Amazing!! Rob was SO wonderful and gave a very reasonable price and timely service to help us gain access to our house so our neighbor could check to see why our power went out while out of town. We were on the way to drive back from another state as other locksmiths wouldn t help us with it being Christmas Eve, but Pop A Lock answered our call and the owner, Rob, arrived when he said he would and did a great job!! I would HIGHLY recommend Rob and Pop A Lock! Thank you so much for making (and saving) our Christmas!!

  Bita Tavafoghi
2 years ago
This business was not professional at all. First we were called to schedule a lock. The operator gathered all the information but then incorrectly typed our phone number so we waited over an hour with no call from the locksmith. We called also scheduled an appointment on the website, because we were confused why we weren't contacted yet. We called back and were placed on hold for 45 minutes, and when we finally reached the associate she was rude, had a bad phone connection, and hung up on us. We called back a third time and another associate answered the phone and had the locksmith call us. Once the lock smith called, we were given an estimated cost way $50 higher than the previously given quoted price. He told us that the earliest to get here would be 3 -4 pm which already was frustrating as we had already spent our entire day trying to resolve the issue. We said ok, and one hour later, the locksmith called to say that they don't have the car key to do the job. He gave us one number for another locksmith company, which wasn't even open. Very unprofessional as we were told that the service could be performed only to have our time wasted with no help in the end. 0/10 would not recommend to anyone else.

  Petty Outdoors
3 years ago
Bill came out and made a new key for my Hummer H3 (which multiple company s couldn t do) and he done it in 5 minutes! From the time I first spoke with him to the time the job was complete was about 30 min! Very professional and a great experience! I will definitely recommend you all from now on! P.s not sure what bill makes but I d give him a raise!Service: Lock rekeying

  Jaymz Shields
a year ago
Hands down the rudest operator I ve ever had to deal with her name is Raquel , apparently when you schedule someone to come. It s when the company feels like allowing someone to come and it my job as a customer paying for a service to do the job of the dispatch and call and see where the technician is after I ve already been waiting for over an hour with call or info taken , would not recommend this company at all the way I was swept under the rug with no care or concern is crazy communication and customer service should be top priority

  Ryan Lanser
a year ago
Tried to tell me that a basic deadbolt needed to be drilled for $300. Tried to put a ton of pressure on me when I told him that wasn't an option. Other technicians are able to bump dead bolts in about 2 minutes and it costs a fraction of that price.