Copeland's Towing & Recovery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Deanna Ford
7 months ago
I broke down at airport and Denny was there with in 10 minutes. He tried to jump my car before hooking me up to the truck to save me a tow bill which I appreciate even though he ended up having to tow me anyway he did a great job and was super helpful with recommendations for good mechanic shops even though this time it was just a battery luckily.

  Ruth Garrett
4 months ago
Great service professional and knowledgeable personnel. Taking the steps to ensure your needs are met was so refreshing and something unique in today s business models

  Prestigious Cleaning Services,LLC Christina Phifer
9 months ago
We didnt even end up getting a tow, but driver helped us gix a nail n tire, followed us to gas station to make sure it was sealed, not alot of ppl like thatwithtrue compassion a ymore ,He was . THANKS Copeland towing&staffChristina Enos

  Lily Williamson
5 years ago
Needed roadside service provided. Called my insurance company and this is who they got. The dispatch was made at 10am with an eta of 90mins. Which would put them at the point of interest at 11:30am give or take a few minutes. Well at 3:30pm still no show. Called the number I had and spoke to a gentleman who told me that the call was put in as complete. How so when my husbands is still in the same place. Anyway, he put me on hold called dispatch and came back on the phone and said he would get it taken care of. And make sure it s picked up. It s 9:30pm truck still there and no answer at the tow service who is open 24/7. I called back to my insurance company and they couldn t even get an answer. My husband has called still nothing. I m a very very patient and understanding woman. But almost 12 hours after the first dispatch and no reply. Lucky for me my insurance company found a company who just happened to be closing for the day and assured me they will handle the tow. Communication is key in business especially in a place like NASHVILLE where word of mouth makes money or causes a place to lose money.

  Beverly Walden
2 years ago
Don t ever use this Tow company! They will lie to you and say that they are the only company that has a tow truck that can fit into a parking garage, which is a lie. They will also charge you an additional $100 for each level that they have to go up to retrieve your vehicle. Let s say your car is in a parking garage, and it s on the 2nd floor, that s $200 extra charged. But they don t have a tow truck that can even fit in a parking garage. My car keys were stolen, so I had to pay to have a key made. (Tire was also flat) Once the key was made, the tow man pushed it down the ramp (I was parked on the first floor of the Hampton Social parking garage). They still charged me $100 extra for the man to push it down the ramp even though they guaranteed me that they had a truck that would fit! I representative was very rude and unprofessional on the phone, and lied about prices. Please do not use this company. Very untrustworthy. Btw I was charged a total of $500 to have my car towed from Nashville to Smyrna.Services: Car lockouts, Car towing, Local hauling

  Brenda Waters
5 years ago
Terrible attitude and service. Called them at 2:36 today. Said he would get a tow truck out to us. Waited an hour called back the man told us the driver was dropping a vehicle on Cleveland St. which would have been about 15 minutes from our location. The guy informed us the driver would be giving us a call soon. No call for another hour. Then the guy started hanging up when we called. Did not tell us they wasnt going to tow like he should have. It's now after 6 still havent heard from the driver. Says they are a 24 hour service.Does that mean it takes over 24 hours for them to respond? They are terrible.From the other comments this is not unusual for them

  michael birdsong
3 years ago
i was on the side of 24 due to my car having a break down . Denny rolled through hooked my car up and took my car into the shop . this dude was professional courteous and had great customer service i will be using them again and in the future . if you call Copelands ask for denny !!!!Service: Special vehicle towingService: Special vehicle towing

  Mike Hoover
4 years ago
SCAMMERSthey pull up in a parking lot hook up to your car and demand 75 dollars to unhook. I ask him who complained about the vehicle because there is no signs saying no parking. He could not tell me who he said it was a call in I ask him for the number of WHO called in and he couldn't remember which number it was. I ask him to show the ticket (that he legally has to have signed before he hooks up) and he couldn't produce one . Instead he walks across the road and comes back with a signed tick that was unreadable.Metro has numerous complaints on these people. They troll for cars to tow.

  Andy Bradley
4 years ago
Great and super fast and super professional people. Their prices are great too. And are more cautious about your vehicle than other towing and recovery companies in Nashville.

  Bj Barnes
5 years ago
I would give them no starts but I can't. Made a deal to get my tool box moved Tuesday of this week for Saturday at 10 in the morning. 10 comes around and no tow truck. Called multiple of times never answered phone. Never use them for any services. If you need a real tow truck call Southside towing. Southside was there within ten mins after we called. Copeland's towing is a joke

  Sheila Carrigan
5 years ago
On my way home from work last night I had a blowout on a scary part of I40. After making it to the shoulder I called Copeland s Towing. He arrived within minutes! I didn t have a jack and he figured out a way to change my tire by using his tow truck to lift my car! He can do anything with a tow truck! He made sure I was safe when getting back in my car and driving off. He made a very scary situation end up being really easy. Also, they have the best prices in town! Always call Copeland s towing!

  Nicole Yorgason
4 years ago
Super friendly and affordable! Great friendly people. Would highly recommend. Called @ 4:30 and my car was towed and backed in the driveway by 6:40. Thanks again!

  TWayne Day
7 years ago
Tow truck driver Mitch was friendly and helpful. He arrived within 30 minutes as promised. I admired watching the coordination of Mitch as he maneuvered the tow truck in reverse, picked up my vehicle, and whisked it away to the repair shop.

  Clay D
6 years ago
Called through USAA to tow my vehicle from GPO Nashville to Audi Nashville on a Friday. Called and told dispatch to tell me if there were any issues. I called Audi Nashville Monday and they said the vehicle never arrived. I called GPO and they said a driver never came to ask for keys or anything. They took the money for the job from USAA and just completely failed to provide the service whatsoever. Horrible way of doing business. Now I m tryong to call them back and nobody is answering the phone. Sketchy individuals.

  michael mangum
5 years ago
This company is the best company I have ever dealt with, not only are the employees extremely courteous but the service itself its phenomenal! They took amazing care of my car and also took amazing care of me!

  Juan Gonzalez
2 years ago
NOT RELIABLE NOR PROFESSIONALI called to get my car towed this my house, the guy that picked up gave me a 45min to an hour wait and their driver would call me which I was okay with. I waited an hour and a half, I get no call. I tried calling back & no one picked up. I wasted 2 hours sitting on the side of the interstate.

  Katrina Bryant
4 years ago
Guy said he was on the way to tow my car. I waited the 30 minutes he told me it would take for him to get to me then I called him back several times and never got an answer or a call back. This was terribly unprofessional to me and I would never recommend this business to anybody.

  Samuel D
4 years ago
These guys rock they helped me out of a tough spot and got my car to me in no time for reasonable price. Thanks again. I ll save this number in my contacts.

  Karen Stubblefield
5 years ago
I have used this company for all my towing needs. They are professional, caring and timely. They have my future business as well.

  Rachel Duvall
5 years ago
Very responsible price and great customer service. I definitely felt I was in good hands and would definitely recommend.

  Kisha Burton
7 years ago
What a jerk, cut me off at a red light and tried to run me off the road. I'm in a mini van with a sleeping 18 month old, 8.5 months pregnant. I hope whatever rush you were in to get to the next exit was worth endangering 3 lives. So sorry I was driving cautiously.

  Candy Reyes Webb
3 years ago
Highly recommend! Call these guys 1st you won't be disappointed. Dependable and honest

  Todd Devidts
7 years ago
Great company, Mitch is a true professional in the towing business, keep up the good work!

  Mike Burns
3 years ago
Wonderful experience very timely and affordable. Would definitely recommend these guys for sure

  Sharyiah Williams
3 years ago
Never showed up, nor answered the phone after saying 30mins wait time .

  Sameer Durani
5 years ago
Fast and professional. Thank you so much for you superb service!

  Crystal Ramsey
5 years ago
Car thieves they watch you park and tow your car the minute you go into the business ....do not give this business your money!

  Bobby
4 years ago
Couldnt do business with them bc they never returned my call

  Michael Buchanan
7 years ago
These drivers are very knowledgeable and straight gangster with those rigs

  John Edens
a year ago
never ever give them a card.