Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ella Butler
3 weeks ago
From the beginning, the entire process went smoothly. David Matheney was my service advisor and presented a very professional manner while we discussed my car repair. He kept me in the loop consistently by sending me text messages. The time to complete the repair was what I'd consider as awesome. Shout out to David for making me feel welcome as a customer of Caliber Collision. The finished project was as if an accident never happened.
Debora Keesee
a week ago
I was I informed daily about my repairs and status of Kia even thou they said it will update on Tuesday n Thursdays. My technician was very professional and pleasant to talk with. I was blessed to get my car week earlier and that meant a lot since we had unexpected death in the family. This man just met me and he gave our family condolences and truly that touched our heart. Thank everyone that made this happened
Janie Macklin
2 days ago
Was going through a rough time after being in a hit and run. It took several days just to get my car towed to this business. Holly denied my car without even taking it off the truck. Very unprofessional and nasty nice. Crazy part is my insurance company recommended this place. Never again.
Vanessa Phinnessee
2 months ago
So sorry for the late review, I want to take this time to talk about the people that work here Mr. Mike & Mr. Blake I want to say thank you! And to the whole team y all are awesome team of people that went above and beyond with helping me. If I could give you ten star s I would I pray an over of prosperity hit the business and that you get and keep people coming to you for help with their needs. I truly can t thank you all enough. I hope you re boss sees this and gives everyone a raise because you all deserve it many blessings to you all.
Simone Parke
5 months ago
Caliber Collision is great! The staff here is phenomenal, professional, kind, and fun! Sabrina, one of the service advisors took great care of my vehicle and even pointed out another issue that I didn t even noticed so that I could be mindful of it. I will definitely refer others to then and will come back if I ever need to! Thanks again!Services: Painting, Body & Trim
George Booher
3 months ago
Caliber did a great job kept me informed and I got it back a day earlier that they said I would
Amanda Davis
a year ago
Caliber was outstanding and Heather at the Antioch location on Bell Rd, was wonderful!! She took the best care of my car, kept me informed, delivered as promised, and truly went above and beyond to make sure I was happy with the repairs!!Services: Tires, Steering & suspension repair, Painting, Body & TrimServices: Tires, Steering & suspension repair, Painting, Body & Trim
Katura Thompson
4 months ago
I appreciate Caliber for there very quick and timely process of having my car fixed and ready to go. They also did a great job of communicating with me along the way to let me know what was going on as well as walking me through everything they did after. The car looked just like new and was nice and clean after.
Amber Smithson
3 months ago
I've never had any problems. Matter of fact I feel confident and comfortable with Caliber. They are excellent and knowledgeable. They treat everyone like family. I never worry about being overcharged! They are reasonable and fair. Always goes above and beyond for their customers. I will never go anywhere else. I suggest you don't!Team Caliber Collision #BellAntiochLocation
Lena Moore
4 months ago
I really appreciate everything caliber collision did for me. They didn't let my insurance company give them the run around and was understanding that I have family and life to get back to. I want to give a shout out to the GM Mike and Blake and Amanda for the great customer service they gave to me. I highly recommend this location and the staff. If I'm ever in a situation that I was in with my vehicle I'm going back to Caliber Collision. Thank you Caliber Collision for being a company that care for your customer service and the work you did to get me back to my vehicle and my life!!!!
Albert Johnson
4 months ago
My experience with Caliber Collision was nothing short of delightful. Of course, there's nothing like being out of your automobile, but my agent (Sabrina) sent me daily updates on the progress of my car to provide me assurance that id be up and running immediately, and she kept her word - I was ready to go several days prior to the estimated time I was given that repairs would be complete.Upon inspection, I mentioned a section of the repair spot and made a request for a slight tweaking to improve on the finished product, and without complaint or pushback, my car was taken back to the repairmen and the matter was resolved in less than half an hour. Needless to say, I will sing Caliber Collision's praises!
Shekinah Gordon
a month ago
Primarily, the communication regarding the estimated completion date was lacking. The link provided to me was not sufficiently explained by the front desk attendant. This led to confusion on my part, as I mistakenly believed my vehicle would be ready by the date on the website. Furthermore, receiving text messages the night before indicating my vehicle was 'nearing completion' only added to this confusion. It was disheartening to travel from Murfreesboro under the impression that my car was ready, only to discover upon arrival that it was not. Clearer communication regarding the status of my vehicle would have prevented this inconvenience.I do appreciate the efforts of the staff at Caliber Collision, there are just evident areas for improvement in communication and customer service. Clearer explanations of estimated completion dates and better attention to customer requests would greatly enhance the overall experience for future patrons. I sincerely hope that my feedback can be taken constructively to drive positive changes within the company.
Tony E
a year ago
The best customer experience I've ever had with a body shop! Mike (General Manager) took the ball and ran with it! I was overwhelmed by the level of expertise and attention to detail! The quality of work was second to none! Jennifer and Heather took good care of me too!Services: Painting, Body & TrimServices: Painting, Body & Trim
Katie Hightower
3 months ago
I highly recommend Caliber Collision if you need any body work done to your car. Blake and Amanda were incredible. Everyone had great communication and I could tell they cared about getting me back on the road! I will never go anywhere else! They also cleaned the my car before I got it back. It looked brand new! Thank you!
Matthew Ochab
4 months ago
This was one of the most friendly and thorough staff i have ever worked with for vehicle repairs. they went above and beyond and i was absolutely blown away with the end result. the car looked brand new. I couldn't have asked for a better experience and would definitely recommend the location on Bell rd. to anyone needed body work done.
Yvonne Poindexter
a month ago
I had a great experience. The repair work was done well and in a timely manner. The customer service was terrific -- with frequent updates by text.
Cameron Hudson
a year ago
Thank you JENNIFER (receptionist) & MIKE (GM) for being awesome & patient with my requests. And huge shoutout to BLAKE (service advisor) for taking care of my car and remembering all the little details we discussed without being reminded. They even kept me in the loop via text so I never had to call about the status of my car, which is awesome because I m always busy. 10/10 would definitely recommend!Services: Painting, Electrical, Body & Trim, Welding
Jackson Shorey
10 months ago
If you have the option of selecting this body shop for your insurance needs (it s a Nationwide-network establishment) you should go out of your way to select it. Fantastic front desk service (without my asking, they called Enterprise to check on how long it would be for me to wait for my rental), excellent body maintenance to the point where they fixed an unrelated dent on my driver-side front end from a separate incident without a work order, and overall amazing customer service throughout the experience. Thank you for doing a better job than my Honda Dealership did last time. Gold star serviceServices: Painting, Body & Trim
Jessica Driver
2 months ago
Efficient repairs process and kind staff. They kept me well informed about my vehicle and were even had it repaired a day earlier than they predicted
Tracey Bell
5 months ago
Very good people and work! Every time that we need to come get our car fixed because of an accident or something they always took good care of us!!
Kevon Lucas
4 months ago
Blake was very attentive. He gave me an understanding of what parts he had to use and ordered. He also kept me up to date on everything.
Rhonda Braden
6 months ago
My experience with Caliber was exceptional, the staff went above and beyond in their professionalism and repair work. Repairs were completed in a timely manner and Delores was outstanding!
Ivan Alexeev
a week ago
David and Mike take care of you and your ride every time. On time.
B
7 months ago
Mike (General Manager) went above & beyond to make sure I was satisfied! Would definitely recommend this location if you re looking to get an amazing paint job & superior customer service!Services: Painting, Body & TrimServices: Painting, Body & Trim
Paul Marglin
8 months ago
Took my vehicle in for insurance collision repair. A couple days into the process I called and asked to keep certain parts. When completed came to pick up vehicle. They threw away my parts. I got in my vehicle to find several check engine and body lights on. These lights weren't on before. They called in someone to check the systems and he was unable to repair. The body shop said to take it to a dealership to repair. I got home checked some plugs and other things and had it fixed in less than 10 minutes in my driveway.Services: Painting, Electrical, Body & Trim
April Alexeeva
5 months ago
Mike and the gang where fantastic! They went above and beyond I appreciate all the assistance. My vehicle and the body work looked wonderful.Services: Painting, Body & TrimServices: Painting, Body & Trim
Douglas Munson
4 months ago
A+ experience and these guys do a great job. Their communication skills & honest work set them apart
Amy Amy
9 months ago
An employee was very rude to me up front and then started pulling on my air bag really hard -damaging my car in front of my face and talking crazy to me at the same time when she was checking my car in instead of just touching the airbag and pointing out what she thought. I felt a very racist vibe from her and told her to get out of my car! The manager did not believe that she pulled on my air bag the way that she did and did nothing about it. I told him he could check the cameras since he didn t believe me and he said they don t even have cameras! No cameras with all of those cars there? I m GLAD I didn t leave my car there because no telling what would have happened to it. Beware!
Nia Hatcher
7 months ago
Top tier experience. Caliber kept me informed and updated all throughout the repair process. I would highly recommend this company. They exceeded my expectations.Service: Body & TrimService: Body & Trim
RAE'S WORLD GRAY (HelloWorld3)
2 years ago
I will always choose this location whenever I need work done. The professnalisim and customer service was amazing. My car looks great. With it being my first time going through a claim with my insurance they guided me along the way. I went in for just an estimate and they took my car the same day to be fixed. Levi was awesome, very informative and made sure I was aware of every little detail. Even when I called in everyone from the front desk to my repair specialist were all great. I would give more stars if I could. Thank you Caliber Collison and thank you so much Levi!!!Do you fix windshields? Services: Painting, Body & Trim