Quick Lane Tire & Auto Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chrissi Dees
3 months ago
After my first visit late in 2023 I would have left a 5 star review...but after my 2nd visit today a 3 is the best I can give based solely on an extra service I asked to be checked along with my routine oil change and rotation. The routine service received was perfect. My driver side parking light (part of the headlight assembly) is burned out so I figured I'd just have them do it, thinking it would be $15 maybe $20.The lady came back with $73! When I questioned it, she said that it takes about an hour because they have to remove the bumper cover, etc. I just said to forget it, confused as to why the bumper cover would need to be removed for something in the headlight assembly under the hood. After leaving, I realized she must have been talking about the fog/turn signal light(s) which I believe do require bumper cover removal. However, that was not the light that was out, others work fine.I do have to say everyone has been very friendly during my 2 visits...this one incident has really gotten under my skin though. Maybe an honest mistake but I clearly said it was the parking light and she even said the tech found it.I really hope that was it and not trying to overcharge an unsuspecting customer for a service that definitely doesn't cost that much even after bulb, mark up and labor. I mean seriously, how much would no more than 2 minutes have cost? Not a good look on y'all from a long time customer of Ford of Murfreesboro, who run the Quick Lane next door.

  Chris Hopkins
a month ago
Had brakes replaced and they failed to tighten calipers. Cost me more money to have my vehicle diagnosed and parts replaced just to find out the calipers were not tightened. Service Manger felt it was the other service place fault they didn't diagnose they loose calipers the first time.

  Chris Michelier
7 months ago
Service reps are very knowledgeable and friendly. Have been coming here for years. Their work is very thorough and they even caught some repair issues on a used vehicle I had just purchased. Prices are also very fair.

  TomnTN100
7 months ago
Awesome service! Creat communicationMatthew is the man to talk with. Thx again Matthew

  Kristy Wright
4 months ago
I was in and out in 4 hours but they did the job right!! I m satisfied per usual !!!

  Doug Kullmar
a year ago
Have always used the actual dealer but I noticed Quick Lane only had one car in the bays so thought I would try it. Now i know why. They do not honor the special at Ford that is priced or the special under Quick Lane because it is not priced they don t off what it says is included. Called back and questioned it and they confirmed that is correct.Service: Oil change

  Hunter Martin
a year ago
Jorge provided excellent insight and advice for my vehicle s service. Work was completed in a timely fashion and all crew members were extremely knowledgeable and friendly. 10/10 five stars.Service: Oil changeService: Oil change

  James Miller
10 months ago
Updated: time for another oil change, just in time to use the coupon gotten for sharing email. Was able to walk in and get oil change quickly. Thanks again for the great service!Great service at great prices. Repeat customer of a few years, I keep coming back for excellent work. Thanks again.

  Pedro Loran
2 years ago
I took my Wife s car in for The Works package. After about 2 hours I am finally leaving there. The paperwork the advisor gave me stated Performed Free Vehicle Inspection, Oil Change service and tire rotation. Checked and topped all fluids and tire pressures. Well now the vehicle was blowing white smoke out of the exhaust, when I looked under the hood, the coolant is absolutely empty. Service is unacceptable, and believe me does the manager have excuses ready for the wait, and the work. DO NOT RECOMMEND, DO NOT WASTE YOUR TIME.Service: Oil change

  Joe Liggett
4 years ago
I have been using the Quick Lane for oil changes beginning back in 2011. Recently the manager Joel told me they do full service repairs. I could not be more pleased. Their prices are very fair and the repairs can be scheduled and completed timely. Best auto shop I have experienced. I have had my truck and my wife's car in for various repairs including her electric radiator fan.

  John Kersey
a year ago
I took my 2017 Ford Focus to this business to determine why my car was leaking water. I asked if the business was part of Ford Of Murfreesboro. Noah told me it was a separate business. I would soon discover that Quick Lane was part of Ford of Murfreesboro. They replaced a water pump and the work was very expensive: $989.41. I was charged $19.93 plus tax each for 2 gallon of antifreeze. When I asked how they could put 2 gallon of antifreeze in my car which only has the capacity for 2.2 gallonand the antifreeze is supposed to be mixed 50/50, I was told that the "antifreeze" was premixed from Ford. Thus, I paid over $20,including tax, for a gallon of water. Unless you have money to waste I would suggest that you avoid this place.

  Debra Frasher
7 years ago
We have been going to the Quicklane for all our cars for a couple years and haven't had any issues. Lately we have had some trouble with one of our vehicles and have been there often. Joel is always so friendly and helpful. He really knows his stuff and always makes us feel confident in their work.

  Ray Mennenga
a year ago
This place was great, they were able to complete the services and even gave some advice on a couple of things with the vehicles. Not as quick as a pull through service shop, but much better quality and variety of services.

  kyle sherman
9 months ago
Great people that care. Are they perfect, no but talk to them like humans and they will help. Highly recommend

  Japheth Jones
2 years ago
Staff was friendly in the waiting room was clean and I thought everything was good to go. However a couple days later when I was cleaning my engine I noticed a pretty large amount of corrosion on my negative lead. I would think part of the however many point inspection they do would catch that. Also my tire pressure wasn't balanced but that may have been from a misunderstanding that I didn't want them rotated.

  Ronny Crawford
7 years ago
While out of town for work I was having engine troubles. Joel and his team worked to get everything fixed the same day. Two weeks later I was having different truck issues and my research told me that it might have been from my previous repairs. Joel and his team diagnosed it and found something different. They were able to take the truck in and quickly get me out the door. I do not usually post online reviews, but felt compelled to do so after such great service!

  c reed
2 years ago
I had my oil changed, tires rotated fluids topped off. Around 65 dollars for a 4cly. Suv. They done a good job however I hate it when they try sell you something you don't need. These people are not the only ones its most auto repair places. Just do what we ask and don't try to sell unnecessary parts and tires before they need to be replaced. With that said I was still satisfied.

  Linda Sandstrom
2 years ago
The service advisor, Brandon Warner, was very good. Our vehicle is a VW Jetta diesel. The past several years we have bought oil for a diesel and taken it to Quick Lane and have changed the oil and filter and charged us $32.75. June 1. 2021 that was the charge for service. August 18th we bought the oil and went to the same location for an oil change. This time we were charged $70.97, twice the amount charged in June. We will NOT return there for service. I tried to talk to manager buy he has not returned my call

  Mandy Collins
6 years ago
Great place! Joel has exceptional customer service skills and is a pleasure to do business with. We value the business relationship we have with Quicklane. I take my personal truck there and he always takes good care of me!

  Calyn
3 years ago
I was a walk-in and the wait was 2 hours, but they simply had me come back 2 hours later and got me fixed up with an oil change within 45min. They found I needed a new intake filter, asked me about it, and offered to replace it for the cost of parts. Overall a good experience!

  Baron Wright
2 years ago
They fixed all the issues created by Big O Tire here in the boro. Broke harnesses to injectors and broken plugs. Car runs like it should, like it did before Big O Tire broke my car. Great people and service! Thank you Molly and Dillon and all technicians at Quick Lane! All of the staff were professional and performed an exceptional job.Services: Electrical repair, Electrical, Auto engine diagnostic

  john smith (ThatOlBoy)
6 years ago
Man, what a shame to see some of these reviews so low. I've been going here for the better part of 7 years(due to the convenient location for me, personally). They've cut me deals and kept their word, even when misquoting things low or high. The people at the front desk are usually nice and laid back. This isn't the best auto service shop in the world, but geez, I wouldn't give it 1 star. Again, after nearly 7 years, I can't complain; it's not always going to be 100% perfect. People have off days. Big plus is the coupons you get in the mail and the points you earn by repeat visits(not sure if they still do this though). I've probably saved over $400 total by using these.

  Bonk
5 years ago
When my car wouldn't start, we had it towed to this location. The technicians told me I needed an entirely new engine, around $8,000. Went down to have a look at it myself. My dad turned the key, held the gas, and it turned over almost immediately. What ended up being a very easily fixed fuel line problem nearly cost me $8,000. Expensive location, well reviewed, you still have to be careful.

  Michael Douglas
5 years ago
No communication between front reps and mechanics. Paid almost $400 to have spark plugs changed. No one could tell me what else was done for : my tune up, safety inspection, and if they had run diagnostics on my heater issue.Absolutely incredible. Hunter, the guy I dealt with, kept forgetting everything and had to run back and forth to mechanic and I still didn t get a straight answer. Never ever again!

  Nathan Eady
3 years ago
Joel Taylor and Molly are all wonderful to work with. They make servicing my truck very easy. You want awesome service? Go see Joel he's a great man!!

  Chris Smith
2 years ago
Went in for new tires only one car in the garage waited 2 hrs for 4 tires and a alignment they pulled my truck in the garage 15 mins after I got there.when I left I went got my truck washed then got something to eat when I got out of my truck I looked in the back my spare tire was in the bed of my truck they didnt even put it back under my truck I want take it back because there no telling long it would take them to do it. Will never go back. The people in the garage look like they pulled them off the street high and all

  Jim Scott
5 years ago
This is a great place to get your car in shape and keep it in shape. I was in the car business for 25 plus years and they are straight up. I get my oil change and all that when it's time. I make a phone and they get you in on time and out as well. I could take my car anyway however this is the only place i take it

  Michael Montgomery
6 years ago
My truck broke down after rocketing one of the spark plugs out of the head. I was able to drive a few miles to Quick Lane and they said it would probably be an easy fix since there was not any damage to the spark plug that came out. They repaired my truck the very next day for less than $300 and it runs great! Go in and talk to Jason!Thanks Jason!

  mike baskit
5 years ago
Worst experience I have ever had at this dealership. Long story short my wife took our escape to them to have the low press warning light looked at. They didnt even put it up in the air to physically check the tires they just put air in the tires and pushed it off to it being cold outside and that's why the light was coming on. When I checked it myself I could see there was a scew in the tire and it was still lower than the other 3. I am so disappointed they didnt take the time to check it over. I will not be going back and definitely not purchasing anymore vehicles from this dealership when it's clear they dont listen to there female customers.

  Billie Cutillo
7 years ago
I got here at 7:11am and was told it would be approx 30 minutes, it's 8:33am and still do not have an oil change! My trucks been in the bay most of the time, but seriously, how long does it take to do only an oil change? I have watched several different people randomly work with my truck, however they are still not complete!