Murfreesboro Nissan Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Cicotello
4 weeks ago
Tyler T. treated this customer with care and provided updates throughout the service. He brought to my attention an issue with installing a part which we resolved together. I appreciate the attention to detail and I was completely satisfied with the outcome of my service appointment.

  Yonas Simon
2 years ago
To start off, I ve only had experience with the Service Department. That said though, my experience has been wonderful every time!When I pulled up into the Service Tunnel, there was someone there to greet me and point me in the right direction. My service advisor, Nicole, was friendly and knowledgeable. She quickly got me squared away. While my car was getting repaired, I hung out in the waiting room. The space was clean and spacious.Once the initial inspection was completed, my service advisor was very transparent with me about the waiting time and total cost. In addition, she took the time to break down what every repair meant. My car wasn t going to be ready for another 3 hours. Seeing how I lived far from the dealership, I stayed in the waiting room and took full advantage of the complimentary WiFi and espresso machine.At one point, my stomach was growling, and Chris from the Service team gladly shuttled me to a nearby restaurant for a bite. When my car was ready, Nicole worked with me to ensure the total cost was well within my budget.There s a reason why I keep coming back to Boro Nissan for my car repairs over the last 2 years -They simply overdeliver.

  Treetarl Reedy
4 months ago
I went in to have my 45000 service done. The customer service was great. I can't say enough about Jonathan Niemela. He was great. This young man explained everything to me about what I needed done to my car. Plus, he seems happy to be at work today. This young man needs a raise for his customer service. Thank you Mr. Niemela

  Zameela Felton
6 months ago
The service department is the best part of this location. Consistent great service every time. I have nothing but good things to say! Their busy for a reason and it s worth the wait. I had to have service done on my vehicle and both David and Grant went out of their way to help me. I had an important meeting I had to attend virtually and my vehicle wasn t going to be done in time, they made sure I had the space, privacy and tools I needed to get my meeting completed. I was stressed but they made sure I didn t have to be. This is the only place I will bring my vehicle to be serviced.

  Katrina Myatt
3 months ago
They are very friendly and warm. When they welcome you, they are typically pretty quick with getting your car serviced I. Highly recommend them

  Vickie Mercer
5 months ago
I went for an oil change. Yeah right I got at estimate of about 800 dollars for various needs. So wound up with an oil change and a supposed oil leak repair of almost 400 dollars. The young lady I dealt with was very nice. It's always an overpriced adventure.

  Angeline Gaddy
5 months ago
I had an 11:00 appointment to have the oil changed in the car I bought new at this dealership. When I arrived, they told me it would be a 2 hour wait. An appointment just means you re on the list. They told me they had lease cars from the factory they were servicing before my car. If you aren t going to honor appointments, don t make them. This experience made it clear they do not value my business. I am now looking for someone else to service my car.

  Marc Wendling
7 months ago
If you are looking for excellent Service....please ask for Juan. Juan will make sure you are well taken cared of and is a shining Star at this Dealership. I personally will always ask for him when having my Nissan serviced. Thank you Juan. It's the little things that count and know that I greatly appreciate you.

  Clifford Love
3 months ago
Place was clean they have great service everyone was friendly bathrooms was clean .

  Randy Petersen
a year ago
Excellent service getting a tire replaced under the road hazard contract. They took care of all the paperwork and replaced a tire at no charge. Service was completed in one hour - start to finish. Very pleased with the service department and highly recommend them.Service: Auto tire replacementService: Auto tire replacement

  Gus
a year ago
This place is fast, it feels like your waiting for 2 hours because of the amount of people that go here. Went Saturday at 7am and the line was out to the street. Ofc you're gonna be waiting. Especially when they only have 2 bags of oil and tire rotation. I was the last one in the line and finished before everyone because the brakes use a different bay. Just be patientService: Brakes

  Wayne Foster
a year ago
I got new upgraded wheels and also added step rails to my titan s model. Service advisor Justin made it a very pleasant experience and gave me a very fair price. I will definitely be back for all my services

  Savannah H
a year ago
I made my appointment for 7am on a Saturday when they opened. They had a line already formed when I got there at 6:50! However, once the doors went up right at 7, they moved the cars through pretty quick. The staff was super friendly. I absolutely love the messaging system they use to let you know of anything they find. You can use the system to accept it decline the additional service. Not sure if that is standard elsewhere but it was my first experience with it and it worked great. I was a bit disappointed to realize that several people had appointments and it appeared to be for the same times but I expected a wait anyway and was still in my way in about an hour. Kudos Boro Nissan service team!

  Tracy Longuevan
2 years ago
I had an appointment for 9am on a Wednesday morning, 4-6-22. I arrived several minutes late and there were 4 cars ahead of me. I asked for an honest opinion about whether or not my car's oil change would be completed within an hour and was told yes. Jonathan checked my car in, showed me where to wait (and get coffee), and an hour later my car was done. They did an oil change and rotated the tires. Jonathan was very nice and polite. It was a great experience.Services: Tire rotations, Oil change

  Joe Brooks
8 months ago
I've been taking my Nissan 370Z for service here for 11 years. The service that I've received here has always been friendly, professional, competent, efficient and honest. We also have an Infiniti G37S, which shares an engine and a number of components with the 370Z. Because the Infiniti dealership is about twice as far away, I also take that car here for minor service needs like oil and filter changes. I would highly recommend this dealership for your service needs if you own a Nissan vehicle.

  Jill Morrow
a year ago
They were very professional and helpful. The waiting area was clean. The customer technician went over everything with me and I understood what services I needed to have next time and what could wait .Service: Oil changeService: Oil change

  F Person
a year ago
Second time in a row I have not been pleased. Something has changed. Time before I was charged for a tire rotation they did not complete. This past experience, I was not given a detailed receipt or diagnostic report. When I asked I was told I would be sent one the best day. Never happened. I also asked did they replace key batteries I was told yes. They did not. I asked to have wiper fluid filled as my car said it was low. My fluid was not filled. Which makes me think did they even check my car at all? Why wasn t I given a report like always? The guy assured me my key had been changed and fluid filled since it was in my request. Lol. Then I asked how much is an oil change he wouldn t tell me. I expressed it was more than I expected. His reply was oh yea your vehicle requires more oil. It never answered the question of HOW MUCH IS AN OIL CHANGE. Also, Last experience I was told I had a tire needing replacement and it was not repairable. I was told they price matched. So when I found a tire the exact one the claimed I needed they refused to match. They was only willing to take $50 off. I took my truck to Discount tire and they repaired it for free! I reached out to Nissan the next day because I had questions about the rotation not being done left a message for my tech, he did not get back to me. I didn t complain last time I figured it was a one off. This visit really irritated me, I didn t need much and I couldn t even get that.Service: Oil change

  Sisay Fetene
a year ago
1st time using this place The Customer service was great, Adrian very welcoming and detail. . The service was done in the timely manner I can say quicker than I expected. I will definitely go back again.Service: General repairs & maintenanceService: General repairs & maintenance

  Dan Mallette
a year ago
Excellent experience. Frederick did a great job of keeping me informed of progress. The work was timely and exceeded my expectations. I even had $50 in rewards cash that paid most of the bill!Services: Vehicle Inspection, Auto maintenanceServices: Vehicle Inspection, Auto maintenance

  Samantha M
a year ago
I ve brought my car to two other dealerships for a noise concern and was told my car was fine. I brought my car in for two recalls (not a noise complaint ) and they still took the time to check out my car and noticed my brake pads were metal on metal. My writer took the time to explain everything to me and got my brakes done all in time before I got off work. Great dealership will be being my Nissan back for all my servicesService: Auto brake replacement

  Cliff Brown
a year ago
More than 2 hours for service and plug a tire. A pin needed replacement, They forgot, now have to wait even longer. Quality seems to be going down. Also seems the vehicle passed inspection, in spite of not having a rear wiper blade. Second time it has passed inspection without one. Front tires were at 36 and 38 psi. Rear tires at 37 and 30 psi. 32 is what it's supposed to be. If lying about some things, maybe oil not changed? Service manager needs to step up.Services: Tire rotations, Vehicle Inspection, Vehicle safety inspection, Auto maintenance, Oil change

  Kierra Bonds
a year ago
I had David as a representative and he was very helpful even though the system shut down while I was there, he made sure that my vehicle was taken care of! He went above and beyond to make sure I had my services taken care of and was willing to take care of my tire rotation! I will always use Nissan of Murfreesboro!Services: Tire rotations, Vehicle Inspection, Oil changeServices: Tire rotations, Vehicle Inspection, Oil change

  Martha Whitmore
a year ago
I had a slow leak in one tire and had purchased all my tires there several years before. I do all my service there so they ended up ordering a new tire and replaced it the following morning. Morgan was my specialist and she was great.Service: TiresService: Tires

  Kathy Ward
a year ago
We had a brake hub replaced rots and brake pads on rear. We did not have an appointment. We went straight in. They drove us home. They picked up and returned us to dealership. Two drivers were very nice and Anthony took care of the service .Service: Auto brake replacementService: Auto brake replacement

  Jen Massie
a year ago
Had a wonderful experience! I went in for oil change but mentioned a few other things I was concerned about our vehicle. Davis was super helpful and knowledgeable. They also noticed my battery was bad and fixed that too! It was still under warranty so it was free too!Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Chelsea Jones
a year ago
Service was good. A gentleman helped me pulled in my car since I had my kids with me, very nice and helpful. The lady that checked me in seemed in a hurry but the lady that checked me out was nice and patient. I was not sent any updates on any issues with my car and did not get the list of service completed when checked out.Service: Oil changeService: Oil change

  Chuck Davis
a year ago
Aaron and team had me in and out very quickly. This issue had been diagnosed during routine maintenance and parts were not in stock at the time. Once recieved, I was notified and gave first available appointment.Services: Steering & suspension repair, General repairs & maintenance, Auto brake repair, Vehicle Inspection, Wiper blade installation, Oil changeServices: Steering & suspension repair, General repairs & maintenance, Auto brake repair, Vehicle Inspection, Wiper blade installation, Oil change

  Kathleen Atwood
a year ago
Morgan (pretty black girl) came to my aid. Very pleasant,helpful and professional. An asset to your business. Also, can t speak highly enough about Blake Schultz, my salesman who answers any questions I have even after a year. He s definitely an asset to Nissan!Services: Tire rotations, Vehicle safety inspection, Oil changeServices: Tire rotations, Vehicle safety inspection, Oil change

  JERRY TABERS
a year ago
In addition to an oil change we had the power mirror switch replaced. We requested the switch be replaced because it was inoperable. I was disappointed to learn that Morgan Johnson convinced my wife that an electrical system diagnostic be performed for an additional $99.99. We drive an extra 30 miles to get our service work performed by this dealer because of past experience. I find it hard to believe a $100 upsale would be worth loosing a loyal customer. We gladly pay for what is necessary to repair our vehicle but dishonesty is unacceptable.Services: Side view mirror repair, Oil change

  Louis Holston
a year ago
Brought my Nissan Juke in because I noticed that the radiator looked to be just sitting in there not fastened thinking they had forgotten to fasten it because Toyota Murfreesboro had it in there and they had to put a timing chain in it because Toyota couldn t find out what was wrong with it this all happened one day after buying so I was told at Nissan that they never touched the radiator in any way and did not notice that the radiator was like that while in there shop for repair and I had asked them when it had been taken over there by Toyota to go over everything and make sure everything looked good on the car long story short they charged me 100 bucks to tell me i need 3,800 bucks to fix the problem Services: Electrical repair, Auto engine tuning, Engine repair, Auto brake replacement, Oil change