Ford of Murfreesboro Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  MaJ Cuel
2 months ago
I was told to pay diagnostic fees of $150 for the broken screen/navigator and another $150 for the malfunctioning sunroof. I was only asked to pay $ 135 plus tax for both at Al White auto service here in Manchester, TN! And, no labor cost for closing the gap on the sunroof! That s true kindness to someone they don t even know. For me, they are heroes in their own ways in this vastly growing small community. Some business can be truly greedy, and takes advantage of our messy situation especially if we are ignorant! So be mindful! Share this with others you care about ! Manchester is only 40-45 mins away from Murfreesboro,TN. You and your car will be in good hands.

  Mark Breeding
4 months ago
This place has gotten horrible. They mis-queue appointments, cancel appointments for no reason other than excuses, then are extremely unapologetic about it. I stopped doing business with this particular Ford service department years ago because of these issues, even though I live right down the road. I decided to give them another chance since it s been years, but it s been the same exact thing. This service department needs different management. I ll never give this location anothe again. Incompetence is heavy at this location! It s a pain driving to Cool Springs Ford for everything because of the distance from where I live, but it s worth it. Never had a problem with them. Murfreesboro Ford Service department feels like a bunch of incompetent kids work there. Brenda, who schedules mobile service is horrible at her job and should be immediately fired! Can t schedule correctly, then wants to get in a back and forth with customers over text messages with the inability to answer simple questions. I had to block the number because I was so angry. Absolute fail for Ford.

  Sarah Farnsworth
5 months ago
Excellent service. Extremely fast turn around time for both my vehicles that had mechanical issues in the same month. One of the vehicles was done same day!

  Brian Lindsay
a year ago
I drive a lifted diesel, so I stopped went in and asked if they could install my provided fuel filters. I was told yes so I stayed in line for over an hour before I pulled into the bay. It sat inside my truck for another 30 mins while the guy in charge was trying to come up with a price. It took him nearly 40 mins to decide your truck is too tall . This place obviously does not understand diesel filters. The filter that was too high, can be reached under the drivers seat in the frame. This was the entire reason I stopped and went inside to ask. Wait in line at your own risk here. Not sure I could trust them to air up my tires.

  Leah Mossberg
10 months ago
Horrible customer service. Had my car for 2 months, never called to update me, I had to make the calls. Ladies on the phone always talked down to me. And I had three different stories being told me, one from one girl, one from another, and one from the mechanic.

  Calyn Harmon
2 years ago
I brought in my car to diagnose my headlight that kept shorting out, my Sync system that had stopped responding, an issue with the starter, and to have a recall repair. The Service Consultant I worked with stated they would diagnose what were the underlying issues and would call me before doing the work to tell me the cost for all of it. They could not specify how long it would take other than a few days. I dropped the car off on a Tuesday. Thursday or Friday they call and say they are pretty sure that the headlight issue is in the headlight assembly and that it has to be replaced. I responded with, "oh, well I can do that." in which they replied it would only be a bit more than the $500ish in labor to have them do it since they already had the front end disassembled and they would find a salvage light to reduce cost. I said great! I hung up and a bit later realized that the other issues hadn't been addressed in our conversation, so I called back, but I had to leave a message to ask what was the diagnosis of the other issues. Monday morning they call and leave me a message saying the headlight is fixed and the Sync system is fixed, but the starter would cost another few days labor plus parts. I first say fix it but after a few minutes decide I'd rather do it myself, so I call and ask them not to go on with the starter repair. They reply then to say my car is ready for pickup. I think great my cost will be $700-1000 depending. I get the invoice texted to me and what do I find? $1500+ total! Why? The salvage light cost $700! A new one costs anywhere from $300-400 at the local parts store, less used! I complain to say I can't afford a $700 headlight assembly, but they say it's salvage and can't be returned. So now I'm stuck! Then after we pay and get it home... the headlight is misaligned pointing down too low and the Sync system is just as messed up as when I took it in! Did I get a new headlight installed? Yes. Was it worth $1500+ to get a salvage light they didn't even align and practically nothing proving they worked on the Sync system? No. I received bad communication and I'm not even sure they took the problems seriously.

  Julie Hampton
2 years ago
I have a fully extended warranty with Ford/Lincoln (factory extended warranty) on my Lincoln MKC and my check engine light has come on twice. My warranty specially states that if you have to keep my car over 24hrs you are to provide me a car to drive. 1st time I called guy was beyond rude to me and stated you will have to leave it for 2 to 3 days for us to diagnose 1st. Call again today and again rude. I know to diagnose this they will need to hook it up which is 180 and my deductible is 100 so it will be turned into my warranty 100% as it is most likely a sensor going out. Again no help we can't give you anything to drive. Learn how to speak to customers and learn your warranties as if you can't provide the warranty coverage then you need to stop your business!!!

  larry hayes
3 years ago
Brought my vehicle in because of poor engine operation. Engine light was on and flashing. Drove my truck in to Ford Of Murfreesboro service Dept. Changed platinum spark plugs, replaced a coil wire, flushed my cooling system and replaced antifreeze. 5 stars because service was completed in a fair amount of time. Vehicle is running great at 183,000 miles. Service advisor was Dominic. He allowed a dealership coupon that was generous on savings of final bill. Just wish I could get better than 17 mpg fuel economy. I expected no less than 20 mpg. Maybe it has not completed a drive cycle to fairly show a valid mpg reading. Thanks for repairing the issues to provide a pleasant drive again. This is still my favorite service center for my Ford F -150 truck.

  Coty Kinsey
a year ago
terrible experience multiple occasions, ordered bolt three different times. never had it each time I come get it one time to come get an oil pan bolt they try to sell me an oil pan. I don't know the guy's name up there chubby white guy but man do better at your job.

  Cameron Kirkman
2 years ago
This service center is a joke. When I called their only objective was to get me off the phone. The only thing they would say is we have a long wait. Didn t want to provide me with any info I was asking about. Person on the phone was irritated I was even asking questions. Will not be going back to this place. Such poor customer service when you have customers like me willing to wait and pay for dealerships to fix their vehicles. Guess it s time to switch to GM/Nissan/Toyota.

  sammi L
3 years ago
We have been trying to deal with this dealership over the past month. Every time we call they say something different and are very rude. My husband even wanted to purchase a part from them to get the truck ready for a camper we purchased but even then they were all over the place telling him different things and when he questioned why he was being told different things by employees, they were absolutely rude. We tried to give them one more chance this morning and I called to see if I could bring in his truck just to have the PCM reset to recognize the trailer brake controller and the lady that answered the phone I could tell was very frustrated and basically said they have so many appointments there s no way and would have to keep my truck for two days. I understood we didn t have an appointment and that they were busy but it is how she went about it when speaking with me over the phone. I will no longer do service with Murfreesboro Ford and will drive to either Tullahoma or Franklin dealerships just to avoid Murfreesboro s Ford dealership. I think it s very sad we couldn t even get into the dealership and already had a bad experience.

  steven ponce
a year ago
I took my car because it wouldn't start They took more than a week to tell me what it was I had 2 more weeks to repair it I bought a set of tires before taking it out of the workshop and added an additional key after a month the car failed me again for the same reason they charged me more since they told me it was something else which was not true but I needed my vehicle to work they lost the key and they never returned it to me 2 months passed and one of the new tires exploded had a guarantee but no They gave it to me, I had to pay for a new one and I asked them to give me the key that they lost, they called me to collect and they told me that they had the key when I arrived to look for the car, they told me that the key they programmed was not the model of my vehicle and that is why they did not give me a place full of tricks and lies and lack of communication the worst server is called randy be very careful because it is the worst thing that can happen to you you will lose time and money apart from the fact that the prices are s overrated I will definitely not go back to that place I'm still waiting for the key

  Richard Rhodes
3 years ago
I purchased a vehicle from them on Feb. 24, 2020 and within 2 weeks started having issues and I have called them several times and spoken with several people and no one will help or call me back. They all say they will call back and never do. It's now May 7, 2020 and still no help.

  Jack Grubb
3 years ago
I've had both bad and also not bad experience with this place. Usually better off with an independent repair shop that you trust than a corporate repair facility.

  Valeriy Kostritsa
10 months ago
Can't change mirror light

  Tom Richardson
4 years ago
Did my own labor but battery for F150 cheaper here over parts store. Who would have thought!

  Robert Campbell
3 years ago
Service department has always treated me great. Emily Reynolds is an amazing Service Rep.

  Sara King
2 years ago
Whatever you do, don t get Randy as a service advisor.. You have to keep calling him for updates. He doesn t Communicate with you at all. The customer service sucks..Service: Auto engine diagnosticService: Auto engine diagnostic

  jeff Wilson
4 years ago
Call for an oil change Friday ask him if I can get in Tuesday 10 they said no problem got there nobody had my appointment took me two days to get an oil change and for them to look at my ignition and power windows always discuss prior to me suddenly somebody dropped the ball they act like it was my fault

  Willie Shields
a year ago
Customer service was great. In and out in no time at all. Very happy!

  Joe Diaz
a year ago
Awesome staff..good experience so far!

  Richard Petty
4 years ago
Great service manager George very easy to work with.

  Lisa Schneider
4 years ago
Great services. Ask for Alex she's great!

  Just Me
2 years ago
Was not impressed with the work they did.

  S W (Sandra's Models)
4 years ago
Always interesting no matter how many times you ho

  Susan Carter
4 years ago
Excellent service department.

  Ryan Naylor
3 years ago
Best service in Middle Tennessee

  Tammy Raymer
a year ago
Great Service.