Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sherri Bushee
5 months ago
Steve and the office staff were great to work with. Very responsive. Received a quality and timely repair on my vehicle by their body work team.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Bobbe Morhiser
2 months ago
What a wonderful experience! From the first phone call to my final repair this team was outstanding. Tammy and Mike both went over and beyond to ensure we were safe and happy. They even had my car cleaned inside and out. What a delightful surprise after a week of snow.

  Petty Pendergrass
a day ago
The bumper repair was outstanding. The issue is that someone there completely destroyed the paint on my hood and mirrors in the process. I have several paint chips down to bare metal all over my hood. These were not there when I dropped it off.

  Mr. B.A.
8 months ago
I came to have a section of my bumper repaired and painted on my 2020 Kia soul, and less than a year later the paint has bubbles in the finish and has been coming off only on the repainted front bumper section. Not happy with the paint job. It looked good at first and I didn't wash it for over a month to be sure the paint cured. (June 2023 I responded to the email inquiry about this review and haven't heard back from anyone).July 2023, still no response from the business owner or anyone else. Two middle fingers up.

  Todd Pinckley
7 months ago
Came here in May 2022 because it was a part of Geico Express. Initially things went well, but quickly fell apart. I was told it would be approximately 2 weeks to get my car and to check online for status updates. After about 10 days I checked online and it said I was ready for painting and my car would be ready soon. Multiple days went by and I called for an update. I was told to check online for an update. When I mentioned what it said I was told the status was incorrect. When I asked if it would be ready within the two weeks, I was told no and that was only an estimate. Several days went by with no update. I called again and was given the runaround. My wife then attempted to call and get more info. The staff were incredibly unprofessional and condescending with her. Finally, after nearly a month, we got my car back and the repairs were subpar (see picture). The bumper hangs out, the parts don t line up, and there are pieces rolling around inside the tailgate. The staff acknowledged this and said they needed a part but wanted me to have my car back since I didn t have a rental. Then they would call when the part came in. It s been 15 months and I still haven t received a call. This place is terrible.

  Cody Hyde
2 months ago
Michael is literally that guy. if you get a chance to be assigned this guy, you're going to have a hell of an experience. He was absolutely amazing and made the entire process a breeze. He called me once a week to keep me updated on the entire process, and when I told him I needed the car back by a certain date, he exceeded and got it back to me earlier. Michael is him. Id recommend him to everyone

  Jim Owens
a month ago
Awesome repair shop. Customer service was great. Been here twice. Wifi, and tv if needed. The lady at Customer service was very professional and nice. She even called Enterprise for me to have my rental car delivered.

  Cindy Rittenberry
2 months ago
Very professional and pleasant. The repair to my car was completed earlier than I expected and the paint and body work looks great. They even cleaned it for me.

  Courtney Sanders
4 months ago
I had my first wreck over a month ago. The staff was patient with me and was very helpful. Communication was great throughout the entire process; I was kept up to date on the status of my car. My car looks brand new like before. Very satisfied!

  Rachel Callaway
2 months ago
This is the second time that we have used this shop for body repairs on our cars. They have great customer service and always do a great job keeping you informed about the updates and time frame of when things are being done and when timing of whene things will be finished. Terri Kirwin was our service advisor and she was very nice and was great at keeping us up-to-date every day of the progress on our car. We give Caliber Collision and Terri K a 10 rating!!

  Chris Holmes
a month ago
Highly recommend Caliber of Murfreesboro. They did a fantastic job fixing my Altima and the customer service I received was top notch. I was kept informed throughout the entire repair process by Ms. Terri and she was a great help. Thank you Tammy, Terri, and the Caliber of Murfreesboro Team!

  Connie Farris
2 months ago
The whole experience from beginning to the end was very appreciated. My car went from having skin marks all down the driver's side to looking like new! Thank you Calibur Collision.

  Frank H
11 months ago
I had set an appointment for an estimate on my 2015 Hyundai Sonata that was involved in an accident. My wife dropped off for appointment. I was promptly contacted by Blain Thornton to let me know he was preparing the estimate and asked if I had any questions about the process. Once completed he called again to let me know the estimate had been completed and v hi or was ready to be picked up. I was very impressed with how you are treated. They really care about the customer and their needs and doing what it takes to get your life back on track. They have set the bar for all others. Keep up the great work!

  meow boonse
2 months ago
First off, there is a front desk heavier set old lady that is very Rude. Came in the morning, no greetings and just ignored me till I said something. When I said I had an appointment, lady got me driving back and forth from across the street from Caliber Collision because she said my appointment is with them. It wasnt, it was with her, she just didnt listen. Regretfully when I reschedule 2 weeks later , next experience it was the same thing, I came back 2 times 45 minute drive each and end up rescheduling. I ask her for available appointment to look at my car. She said none is available and had a smirk. When I reschedule through the geico app, it shows all of the available time slot. She wasnt very helpful, she just didnt want to look it up and seem like she doesnt want to work, slacker... Company just miss out on an easy Job, I have a couple of dings that they were probably going to charge me a lot for it because its a Porsche. Oh well I dont do business with company with bad customer service! This is just for the Front desk lady, everyone else seems nice!

  Makala Espinosa
2 months ago
Terri Took excellent care of my vehicle! great on communication the entire process, quick on time of repair, friendly & received my car back looking brand new! very satisfied

  Sarah Joyce
3 days ago
This shop was easy to work with and they took care of my vehicle in a timely and efficient manner. I would highly recommend them to others.

  Lilly Alvarado (Lilly A)
10 months ago
I m extremely happy with my whole experience here at Caliber Collision.From the first time I went to the moment I got my vehicle delivered to my driveway, I was kept informed about everything.Service: Body & TrimService: Body & Trim

  Della Dunn
a month ago
Was very impressed with the work done on my vehicle. Recieved my car back in half the time they said it might take. Terri was awesome!!!

  Sarah Snowberger
4 weeks ago
Mike at Caliber was absolutely amazing. He made my repair experience very positive. I would recommend them every time

  Seyde Martinez
6 months ago
I came here to get my door fixed and repainted. Shane Cook gave me an estimate and was extremely professional and helpful. I received my car back very fast and in perfect condition. Would definitely come back for any future repairs!Service: Body & TrimService: Body & Trim

  Brown Enterprises
a week ago
Great service along with courteous employees. Would recommend to anyone needed professional and timely repairs.

  Mark Pariseau
6 months ago
The repair facility was easy and convenient to find. The estimator walked around my vehicle explaining which parts would be replaced versus those that would be repaired. The rental facility was close as well and works hand in hand with the shop. Overall, a great repair shop that I highly recommend.Services: Steering & suspension repair, Painting, Body & TrimServices: Steering & suspension repair, Painting, Body & Trim

  Libby White
a week ago
I had a great experience with this company and all the employees I have dealt with. Would highly recommend.

  Amy Parker
4 months ago
They worked quickly even with me dropping off my car right before Thanksgiving, they kept me informed through the whole process, and took care of everything with the rental car place.

  Lacie Ford
2 months ago
Great customer service! Went way and above to help get a problem fixed with my car that wasn t caused by this collision center! Very impressed!

  Latasha Harris
10 months ago
Caliber Collision took great care of my vehicle. They kept me informed throughout the process and the quality of work is superb. No one would ever know I had a car accident based on their amazing repairs.Emily was amazing also. She is passionate about her work and went above and beyond to ensure my car was repaired as timely as possible. She was very detailed in her inspections to make sure all damage was repaired.Services: Painting, Body & Trim

  JRII255
11 months ago
Shout out! Completely recommend! We recently were the victims of a vandalism offense. This company is awesome! Our awesome Service Advisor was Brittany. Polite, Professional, simply great human being. This pretty awesome & professional company worked with our vehicle insurance company and made the repair process as seamless as it could be!Thank you for your professional repairs, service and thoughtful communication.

  Kellianne Gardner
2 months ago
Casey was great. Told me what to expect as far as price and kept me updated during the whole process. Def would recommend!

  Kerri S
5 months ago
The communication was amazing they kept me in tuned with each start to finish , and my doors blended in damn good! I m happy of the experience overall

  Patricia Bruce
6 months ago
I was very disappointed in the service I received. The lack of communication was poor. They communicated well, up to me bringing it in. After that, nothing, absolutely, nothing. I didn't hear anything in regards to my vehicle, until I received a phone call from the insurance company informing me that was vehicle was "totaled." Really! After further investigating, I was made aware of the "whole" procedure, from somewhere "I missed the memo" I was never a part of this "conversation", and my car was disassembled and reevaluated (2nd time) without my knowledge. What was the 1st evaluation? After driving my car (twice) for estimates and I thought repairs, I had to have my car "towed" out because of their disassembly. It is in their consumer's rights "to attempt a good faith by at least a phone call". This never happened . They may do good work, but their lack of communication (outside & inside), ended in this review.