Tracy's Foreign Cars

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rochelle Dukes
2 months ago
Tracy was very rude not helpful at all when I called with questions needing my vehicle fixed he never suggested that I come in he told me he would pass on my business I never had customer service experience like this before I wouldn't advise anyway to do business here

  Robin Ballard
7 months ago
5 stars all the way!! Everyone was amazing & my CLK 350 Mercedes is on the road again!! I am very pleased with the service and price!! U guys deserve 10 stars

  N Smith
a year ago
I have a young adult child in Memphis who was driving one of our foreign cars while hers was being repaired. She brought the BMW home at Christmas and the radiator died on her trip home. We had a friend recommend Tracy s because we knew no one in the business, since we aren t from there. I called Sam, my husband called Sam and I m sure we were annoying but he couldn t have been nicer. He was honest and the price was fair for a BMW. I absolutely recommend this business.

  Cedric Lindsey
a year ago
I was visiting Memphis from Jackson Mississippi. When my car all of a sudden stop moving . I was stranded 300 miles from home . I called around looking for a reputable, reasonable business . Tracy s wasted no time getting me in on Presidents Day. After having my Infiniti towed to his shop he called me in less than 30 mins with a diagnostic to tell me My axle had broken They tried to find one nearby but wasn t lucky . They had to overnight the part. They called me at 11 am to say the part was there and at 2:26 he called again to say my car is Fixed and ready to go. Unbelievable !!!!!!!! in only 1 day I was good as new. I made It home safely and no issues. The price was reasonable for the service and labor . Really nice customer service and explained everything in non mechanical terms so I would Understand lol . Highly Recommended.

  Aftamaf RTMG
a year ago
I recently took my Mercedes to Tracy s to get a head light replaced. I originally called to inquire if Tracy s would not only be able to replace the head lamp, but also program it. I was told yes and yes! A week later I brung my vehicle for a diagnostic and to get a quote on parts and labor cost. I was told $2600 would be what I was looking at. So a few days later I bring my car in, and I m told that it will be ready by the middle of the next week. Fast forward, after 3 weeks of them having my car, they were able to replace the fixture, however they installed the fixture improperly (headlight is pointing downward) and furthermore were not able to program it properly so it doesn t function properly. And to add I ended up paying exactly $4000 for the half way done service. Great guys on the phone but things were not what they said it would be and I honestly feel ripped off.Service: General repairs & maintenance

  Tess Farris
3 years ago
This business was referred to me by a colleague and I am absolutely impressed with the warmth and professionalism of the staff. They immediately made me feel like I was at home. They quickly and thoroughly evaluated my vehicle. They took time to explain to me what needed to be fixed and their prices are beyond fair. They gave me options and sat down with me to problem solve. I will be back and intend to refer them to friends/family. They are a true asset to the community. Thank you.Services: Tires, General repairs & maintenance, Brakes

  Bobby Prout
2 years ago
I normally don't write reviews and don't like reading long one but had to give Tracy's a shoutout.Quite view: Very professional, respectful friendly staff and Quality fast service.Extended view: My car broke while on vacation i couldn't not find dealership to take my car. Search and found Tracy's Foreign cars. I called and spoke with Sam explained to him my situation, he helped me get my car stared I was able to drive it to his shop. In spite of him being super busy he took the time to fixed my Car and saved my vacation. Sam, Thank God for people like and your staff. It's hard to find good honest folks today, thanks for all you done for us you guys where a blessing.

  Chuck House
6 years ago
The place I normally take my Volvo could not fit me in. They recommended Tracy's. I felt like they were honest and did a good job. the repair was done in one day and at the price quoted and there were no problems. If another shop is comfortable with you that is always a good sign.

  Sir Daniel III
9 years ago
Spoiler alert, this story doesn't have an happy ending. My experience was less than desirable, for a number of reasons. I spoke with Sam the owner on several occasions before deciding to take the car in for repair. He informed me that he would be going out of town. So, if possible, bring the car in before then. My schedule would not permit me to bring it in before he left. But, I specifically asked if I should wait until he returned, and he assured me that wasn't necessary. My wife dropped the car off on Monday. It took me until Wednesday to even get a price for the repairs. The price changed over and over. They would not answer the phone when I called after Wednesday. My wife had to call to even speak to somebody about the car. She was given an $1800 price quote, that changed after speaking with Sam. For two days, I spoke with Sam, while on vacation, and not the shop. That's how badly things were handled. He actually tried to make excuses for their obvious failure to the point of arguing with me about not bringing the car when I was told. He decided to give me a deep discount for the inconvenience which was almost $3000... My regular mechanic, Dr. Benz in olive branch quoted a price of $2600 for the same work and no deep discount, WOW. Needless to say, I picked up my car and paid $700+ for the work that was done. This was on Friday. What a waste of my time and money. The car has been fixed by Dr. Benz with no issues. Dropped it off on Thursday and pick it up the next day. Buyer beware. My advice is try Dr. Benz. He is professional and most of all honest.

  Joy Bonds
5 years ago
Dealt with Sam the entire time, very informative and patient with my whole back and forth ordeal. My neighbors knew when i was getting ready to leave home because of how loud my car was, new installation of my compressor and honest labor charge for my gear linkage was respectable. I am satisfied that my car runs smoother than it has in over a year, and sounds better than it has in over 3 years. This was the first major work I have ever had on a vehicle and i don't feel like i was giving the run around, but was made a priority.

  Thomas
2 years ago
I am not sure why the Mercedes dealership's oil changes and simple repairs are so expensive.I understand paying for waiting room comfort, but to what end?Tracy's Foreign Cars may not have the vibrating chairs, but the "you are a valuable customer" feeling you get while waiting on your vehicle is priceless.Thank you, Sam! . x9Thomas

  Ivy Totty
2 years ago
Sam was very helpful! They weren't even taking new client's but he made time to make sure our vehicle was ok to travel to VA from Texas. 5 starsServices: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  JAMIE LANGSTON
5 years ago
I have been taking vehicles to Tracy's Foreign Auto for the last 16 years. My very first experience involved a referral from a co-worker when my a/c went out and I was given a $600 estimate at a different car repair shop. I took my car to Tracy's and it cost me...wait for it....$20 to fix. Yes $20. Sam and the rest of the staff are always super informative, friendly and honest. As a woman that knows little about cars, it is a good feeling to know I have a mechanic I can trust. My recommended auto repair shop for life!

  360' King Bay Ray Tip Toe Man
3 years ago
Greetings, Me. Sam is the best and have the mechanics to work on your vehicle. Has the best Secretary that works the office. 10 star service and Mr. Sam gives excellent strategy for my vehicle and yours went you come visit Tracy's Foreign Auto. Peace Be Unto You, Carlton & Raquel

  Grace Luckey
4 years ago
Sam the owner is extremely rude and disrespectful. Would not let me finish my sentence and explanation of the problems on my car. But constantly kept interrupting me. Most companies give you a estimate and price on how much it costs to diagnose and fully check your car....but instead he gave me sarcasm and bad attitude. If you want respect.....you won't get it here. I do NOT recommend this company to anyone.

  T. E. Tuggle II
2 years ago
I often boast how Chick-fil-A treats the consumer. If you own a foreign car and prefer not to visit the dealership, Tracy's Foreign Cars should be your first stop. They treat the consumer with the same hospitality you would receive at Chick-fil-A.Walk-in with the right attitude, and you will get the right price. Warning- they do have a price for customers with nasty attitudes. Ask for Sam, an extremely professional and knowledgeable individual. Sharon(office secretary) is the cream on the top. I will return! TET

  Grant Fenner
9 years ago
I've been taking my cars to Sam at Tracy's for 16 years. There are no doubt other quality auto repair shops in town, but I have no interest in taking a chance and giving any of them a try. Sam's prices are fair . . . the quality of his work is beyond reproach . . . and he does exactly what he says he'll do . . . period.

  Harvey Kay
7 years ago
Three things really put me off about Tracy's. First, and most importantly, I was told on a phone call with someone at Tracy's that he would call me after he had diagnosed what was wrong with my car and give me a price quote to fix it before he actually made the necessary repairs. This did not happen, and I simply received a call from Tracy's stating that the work had been done and that I needed to come pay and pick up my car. Second, when I called to check on the progress of the diagnosis of my car, the Tracy's employee on other end of the call treated me very rudely. Finally, they used a much more expensive part in fixing my car than I would have authorized, so my bill ended up being much higher than it needed to be. Three strikes and you're out.

  Brent Simmons
4 years ago
If you have a foreign car that needs work, this is the place you need to bring it to.Sam (the owner) and his staff are the only mechanics I have ever met who I feel actually know and understand their trade. It says a lot that the owner is there and present every day and he isn t afraid to turn a wrench.This place is an asset to the city of Memphis.

  Phil Harvey
a year ago
Sam and his crew are fabulous. I ve been bringing him all my vehicles for over 5 years.

  Steve Womack
9 months ago
Always on time and quality. They don't BS... They tell it like it is and then fix it. Glad I found them...you will be too.

  chase crocker
4 years ago
Sam at Tracy's was a pleasure to work with, after having a really negatve experience with Memphis Motor Werks I brought my E90 BMW to Tracy's and they did a fantastic job for a fair price! A+ all the way thanks guys!

  David Marable
4 months ago
Great honest knowledgeable car folks.

  Andrew Wakkuri
4 years ago
Tracy's is a fantastic shop! Sam is very kind and communicates well. Fair prices for repair and super fast service. Would reccomend to anyone.

  Shannon Dixon
7 years ago
Sam and his staff go above and beyond always. We have used them for well over 10 years with no complaint. I never hesitate to recommend Tracy's!

  Benton Brandon
3 years ago
I normally don't write reviews but Tracy's Auto deserves a shout out. Professional. Nice. And enjoyed being a customer of theirs. Highly recommend them

  Robert Hijar
10 years ago
We've been taking our cars to Sam's for almost 15 years.Never had a complaint, never went unsatisfied.Those guys are worth every penny.

  Evan Nahmias
3 years ago
Sam and his crew tell it like it is, what you need to fix, what might get you another x miles before you fix, and when they do the work, the pricing is fair. Going there for decades has been a pleasure.

  Kate Lubina
2 years ago
Sam was really helpful with an engine light issue we had passing through town and made time to help us out despite being busy. Thank you Sam and team!Service: Auto engine diagnosticService: Auto engine diagnostic

  jordan sanders
4 years ago
Well before I even took my bmw up there to the business I wanted to make a kall so I make a customer kall to Tracy s shops & the employees was rude & they told me it s was going cost $107 just to diagnose my transmission. That was not right!!!!!!!!! Scammers