T-Mobile

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shayne Nelson
6 months ago
Good service and a clean facility, the idea of handicap access was not understood by the architect. Handicap access to businesses is supposed to be convenient, to not exclude those who have physical limitations. I had to climb a flight of stairs, I didn't even see an alternative access. If I wasn't expecting a complete hip replacement soon, repairing damage from an auto accident was not successful, I may not have realized how hard it is to go around the long way.

  Wanda
8 months ago
Carlos is the Best! Knowledgeable about the products with outstanding customer service. I upgraded my phone & purchased a tablet. He explained everything and transfered my data to my new device . He showed ne how but when I explained it didn't work for me last time. He offered to do it for me. He was so helpful. All the Reps at this location were Profesional and eager to help. A welcome change from some other locations. Carlos goes above & beyond and explains everything so well. I was very impressed by his product knowledge. He is definitely a asset for T-mobile.

  Mayank Sharma
7 years ago
Decent offers and promotions. Network tends to drop at some locations specially on interstate highways. Dealing with customer service van be tricky at times. Store interiors are beautiful and the store overall has a good ambiance.

  S M
a year ago
It's 10:30 on a Thursday and they're locked and not open. This location must no longer be in business.

  Francis Gnaimvongsa
5 years ago
As soon as I walked in I was greeted with enthusiasm. The manager Liz, was extremely helpful with all the questions that I had and stayed with me until all my questions were answered. She had a little bit of a spicy attitude, but she was hilarious. I would definitely come back.

  Debbie Tudon
2 years ago
My mother is a first time T-Mobile customer and was opening up a new account. The way my mother was treated at this location is very sad. The woman there that I wouldn t mention her name was very I mean very rude. I mother has never had an iPhone so she didn t know which one was what. She told them she wanted the big one. She was referring to the iPhone 12 the woman knew that because she kept asking my mom. Why did she need the iPhone 12 and kept offering her the iPhone 11. My mom kept asking for the 12. After it had been some time my mom started to my sister because woman there was speaking to her very rude. My sister asked the woman a few questions about the phone. Like how much was the deductible if the phone broke. The woman said just take it to apple and for $30 dollars the can fix it. We know that wasn t correct because we have iPhones. The woman didn t seem to be very aware of how the insurance works. Which did make us feel uneasy about her helping my mom correctly. My sister unfortunately had to hang up. So we weren t able to help my mom much. My mom asked another woman that was there if she could help her. It turns out that woman was the manger. After talking to the manager my mom thought everything was understood and she was getting her phone. She paid and went home just to find out that they gave her the iPhone 11. You can show my a box and she won t be able to tell which phone it is. It s very unfair that she trusted them and they still didn t give her what she wanted. It s sad that they would take advantage of someone like that. My mom went up there many time with different people because she didn t trust them. My husband even went up there with her and tried to clear up and miss understanding. They were rude every time and kept changing their stores . Finally after my mom kept calling and going up there. They changed the phone but while she was there the woman kept looking and my mom and talking about her to the other people in the store. My mom didn t say anything. THIS IS NOT CUSTOMER SERVICE! THEY ARE RUDE AND VERY SHADY!! It breaks my heart how they made my mother feel. I DO NOT RECOMMEND THIS LOCATION.

  Kisha Braxton
6 years ago
Usually I go to the store on Union, but I decided to give them a shot. I wen in for an upgrade and the young lady advised me and my husband that our accessories was free with our device. Once I looked at my account it was on a monthly installment plan. I called customer care they advised me to go back to the store and speak with the manager. My husband went in and the same young lady took her manager to the back and the manager came out and looked at the account and said she noted the account that it was included in your price not free. If that was he case I wouldn't got the screen protector just the case. She was not honest and her manager helped her. I usually love tmobile , but that young lady really makes me want to leave, now I'm stuck paying for stuff I don't like or need.

  Esther Bouie
2 years ago
Anthony was AMAZING, professional, kind, patient and extremely knowledgeable of T-Mobiles products and promotions. He took his time to explain and answer all my questions! Represented T-Mobile very well!

  Darnell Hag
8 months ago
They got customers paying junk fees just to pay your bill at the store.

  Terry Helms
a year ago
Was not happy had to go to 2 stores the first store was out of phones the store on summer told me I had to pay $80 for the upgrade phone which I then left and at that store the employees didn't seem they wanted to help and wasn't paying attention to who came in and who would be next

  Christopher Graham
a year ago
Helpful and informed staff who do their best to handle every situation.

  Hoxieb
4 years ago
Dwight at the Summer Ave. location was very helpful and knowledgeable about a tower nearby that was down causing signal loss in my neighborhood. I will visit here more often!

  Devin Ervin
3 years ago
I always get friendly, courteous service here. They go out of their way to help you.

  Charles Wallace
5 years ago
She was very friendly and knowledgeable. She gathered all of the facts and went forward with the resolution of the issues.Thanks

  Michael Giles
5 years ago
She was a tremendous help in assisting me getting a free charger for my Samsung Galaxy S9.

  Ron Green
5 months ago
Im changing phone services...

  Karen Butler
5 years ago
Was there 15 minutes trying to pay bill but reps spending too much time with one customer

  William Drake
7 years ago
I'd rather wait at a busy doctors office then this place. Maybe I'll get some kinda of service in the next three days.

  Sharmaine
3 years ago
Dwight and Cedric was very nice and helpful!

  rose rubio
5 years ago
Very good customer service was very quick

  Kenneth Winstead
a year ago
Worst service I ever had

  KJ Jones
5 years ago
Friendly employees , Great customer service

  Joseph Kirkland Sr
5 years ago
Loud rap music and inconsiderate. Went to at&t instead.

  Soujouner Smith
7 years ago
Had great service the first month

  Devin Gosha
6 years ago
Love the staff!! Extremely courteous!!

  Janette Jones
10 months ago
Great service

  terry lee
5 years ago
Bryan really helped us.Thanks.

  Tony Chambers
5 years ago
Excellent people!!! Thank you!

  Kathy Richardson
7 years ago
Ok

  Daniell Kline
3 years ago
They are shady