Service King Collision Bartlett (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alison Kusay
3 months ago
Service King/ Crash Champions did an amazing job with my car. They were selected by our insurance company after I was rear ended. They were incredibly fast, friendly, and helpful. They went above and beyond to make sure they gave my car back in the best shape possible. In and out in almost a week! Fantastic service is hard to find, and that's exactly what they provide. Could not recommend them enough!

  Lacasha Hill
2 years ago
My car was taken to Service King Bartlett for repairs to four broken door windows. After two weeks I literally reached out numerous times for updates no communication. The pictures attached are how I received my car back over a week ago. Not only did I take the pictures of this I asked Carol why was my car sand down in spots and they didn't have the approval to do so? I requested a manager to come out and to speak to me. She stated the manager wasn't there but she would call Chris and call me back. After this I waited to hear from them. I've called numerous times and left messages on the voicemail. So Tuesday I called again and at this point I selected the option to be connected to corporate and Carol at the location answered the phone. I asked her about the update of speaking to her manager about the damages occurred to my car while in their care. She stated her manager was in a meeting and that she would call me back. I asked her who was the manager and she said Cody. This time I was given a different name. At this point I googled the corporate office number in Texas filed a complaint and someone was suppose to call me back in 24hours. Well I'm still waiting for someone to be professional and reach out about this matter. The worse experience ever. I am missing my driver side rear floormat, my car cover that was initially on my car when they sent the wrecker service (Chris)out to pick up my car, and the inserts that go on my hood. I was told my car would be wrapped so there would be no damage on the inside of my car but the bottom of seat iron has rusted out.

  Tomeka C
a month ago
I was very pleased with the customer service I received, the continued communication throughout the process of getting my car repaired as well as the finished work! No complaints whatsoever.

  tfwoods15
4 months ago
Horrible service when repairing cars in accident. They didn t perform a full check and never followed up after repeated contact to get issue resolved. They only repair cosmetic damage and didn t check for internal after I stated it was something else not right. After getting paid by insurance company they refused to help fix matters and never returned calls or attends of me stopping by.

  Evita Johnson
9 months ago
I'm extremely satisfied with the exceptional customer service support I received. Prior to contacting Mindy, I was on the verge of tears due to my overwhelming frustration in locating a tow service for our car. Right from our initial phone conversation, she provided immense assistance, and upon entering their establishment, I was warmly welcomed by the staff. Despite the prevalent negativity in our city, there are still remarkable individuals who overshadow it with their positivity. I want to express my gratitude to everyone involved for accommodating us during this stressful period.

  Demond Adams
5 months ago
I have used the Service King twice in Bartlett on Stage Road in the last 4 years and their Service was Outstanding and Quality of Work was Great!

  Karen Henderson
11 months ago
Every individual has a different experience. My visit was unpleasant and not handled in a professional manner. There is lack of communication from the staff. My glove box and console were rummaged through and item(s) stolen. Reported to both service King and my insurance. I was not pleased with my experience with Service King.

  Andrea Tucker
a year ago
Car look brand new, the work they did is top tier! Major shoutout to Carolyn Jackson for going above and beyond plus making sure my vehicle looks good as new! I mean it looks like it came off the showroom floor. Will add pictures later. I can t thank y all enough. It was worth the wait

  Jaterria Wortham
2 years ago
My overall experience was great! My car was back in perfect condition! The staff was very nice and helpful whenever I called. Ms Carol was very nice, professional and kept me updated on everything! She even referred me to someone for my car issues I had when she didn t have to. Weeks later Ms Carol called to check in with me about my car. For that Service King Collision will be my go to every time!!Services: Painting, Body & Trim

  Trenata Tucker
11 months ago
They were GREAT! I really didn't have any problems with them, and they knew me by name, lol. Maybe because I was constantly coming up there or sometimes called. The girls up front helped with whatever information they had when they could, and if it's bad news, they don't try to hurt your feelings with the information, lol! I will always come back, but I hope I don't have to.

  Brittanie Ninos
a month ago
The crew at this location is awesome!!!

  Tiffani Tyson
a year ago
DO NOT USE THIS LOCATION Reason for visit was an insurance claim for minor cosmetic damage. They broke the original part off the car and suggested I get some crazy glue to fix it. All of my gas is gone and now my car is knocking and shaking really bad. Then Carrol asked for payment (knowing it was an insurance claim). legal action is the next step. DO NOT USE THIS PLACEService: Body & Trim

  Zachary Buckelew
5 years ago
Service is not King here. My brother-in-law recommended I take my vehicle here to have it repaired after I was rear ended. I arrived and the gentleman helping with the estimate was very cordial and prompt in providing an estimate. It was all down hill from a customer experience after that. I received a call from Service King asking to schedule a time for my vehicle to be dropped off. I was taken aback a bit, as I thought I should just have the ability to drop off my vehicle when it was convenient for me. Nope, apparently that thinking breaks their brains. So, I scheduled a time to drop it off, at 4 PM on a Wednesday. I arrive....... and wait and wait and wait for someone to help me. I took thirty minutes for someone to assist me. They informed me it would take about a week and half to have the vehicle repaired due to the type of paint my vehicle has. Not that big of a deal, really. I asked the lady who finally ended up assisting me if they could check out the check engine light that came on a couple days prior since they would have my vehicle for that long of a period of time. Sure, no problem they said. Great, this would be very helpful I thought. Nope. Not only did they not give me regular updates on the status of the repairs without me calling to ask, but the job took longer than they told me and they didn't even bother to give me an update about that until I asked. They also failed to repair a dent on my driver side door that was caused by the accident, a passing car clipped the driver of the other vehicle as she was standing beside of my vehicle, breaking off the passing vehicles mirror and slinging into my door (the driver that was clipped was okay). I also called specifically on two occasions to ask about the check engine light. Oh, we will take a look before you get it back they said. I called on a Thursday afternoon to check on the status of my vehicle because it was supposed to have been done the day before but there was an issue with a part. Oh, it will be ready to be picked up in the morning. Morning comes and goes, no phone call from them. I had to call yet again and they stated that it would be ready shortly. My car was finally ready for pickup around 3PM. I spoke with their new manager and reminded them about the check engine light. He acted like it was the first he had heard about it. (I guess they don't take notes and pass them along to the parties involved in the repairs). He stated that he'd look into it, it may just need to be reset. Pick up my car, it is overcast and raining so I don't get a real good look at the work done. After further inspection the next day in the daylight, the rear end looked okay, they did a good job there. They did not repair the dent in the driver side door. And the check engine light came back on that day. They just cleared the light without doing what was requested of them, despite multiple attempts to have it taken care of. I am fully aware that whatever was the cause of the check engine light may not be covered by the insurance repair and made sure to mention that, but to please go ahead and take a look since they were going to have my vehicle for such a long time. This was a terrible experience, I should have gone to the shop I used years ago that was so great to work with, but this was only a mile or so from where we live and my brother-in-law recommended it. Oh, by the way, the paperwork I received when I picked up had an odometer reading on it. When I picked up my vehicle it had 1300 more miles on it than what was on that paperwork. Now grant it, there were a few days in between the estimate and the drop off, but I am pretty sure I didn't drive 1300 miles. The manager was supposed to look into the issue and call me back. Never did. Stay away from this place. If Service is King here, he died a while back and they haven't crowned a new King yet.

  Corey Travis
4 years ago
What an AWESOME and AMAZING experience it was to work with ServiceKing for the first time. My representative Kristen was so pleasant and informative. She was persistent and personal every step of the way with updates and clear instructions dealing with the insurance claims and such. The store manager Mickey was outstanding with working with me in the stead of Kristen when she wasn t available. This store is the example of great customer service and efficiency in a collision center context. Look forward to using this location again if I ever need this type of service again.

  Jenice Hernandez
2 years ago
Candy was so professional and courteous. My truck was ready almost 2 wks earlier than expected. The job was done very well and and the body was restored. I will use them again, in the future, if needed.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Raven H
2 years ago
My experience was Service King was exceptional. Everyone I encountered was professional and knowledgeable. My car was ready a week before the estimated date and it looked great! I would recommend Service King to everyone looking to have auto-repairs done.Service: Body & TrimService: Body & Trim

  Andrea Cowart
a year ago
A very good experience. Staff was very friendly, kept me informed. Did an excellent job on my car repair. They made the process very easy

  Priscilla Carter
a year ago
I truly enjoyed everyone that I encountered at service king, and I am pleased with my repairs. I will definitely be a returning customer and will refer this particular location to friends and family. The customer service was top notch!!!!Services: Auto windshield repair, PaintingServices: Auto windshield repair, Painting

  linda sue Garcia
6 years ago
I went to get a quote on the damage done to my vehicle. My appointment was scheduled and it started raining so the guy that was supposed to be quoting me wanted to know if I was going to get the repairs done there or not. All he was interested in was if I would be keeping my business there. Then I asked if they would work with me on the deductible payment. He couldn't give me a straight forward answer all he said was "I just work here, and collect the payments" Then let me know if I was going to get the work done there I could just drop it off the following week and he would send the insurance the quote. I didn't feel like I was helped at all or like I was given any type of service that they are supposed to be king for.

  Brandon Turner
4 months ago
Great shop. Fast communication and polite customer service

  Aurora Wright
5 years ago
Biggest nightmare ever. DO NOT GO here for any work on your vehicle, it took longer than they said it would and now they are calling my insurance company for God knows why. To top it off, they damaged different spots of the vehicle unrelated to the accident we took it in for.I spoke to them today and turns out there is some discrepancy in accounting regarding our work order and are either asking my insurance for more money or us, claiming we owe them a deductible when we have receipts from them showing they owed us money for some "cosmetic allowance."To top off this nightmare, they damaged the plastic clips that secure the plastic molding onto the wheel wells, and then scratched up the tint on the drivers side window. It was only when My spouse did the survey they pestered us to complete, that we finally heard from them. The regional GM called to speak with him about the negative survey and ended by telling my spouse he was going to issue the check for the money they owed us along with $30 to fix the tint they destroyed while the vehicle was in their care.Long story short, we will be filing a grievance with our insurance company to get this location removed from the USAA list. This entire mess (along with the hit and run accident that lead up to it) has been one nightmare after another. USAA has handled it with the utmost professional attitudes and helpfulness. The only silver lining to this particular storm, if you are active duty or a veteran in good standing, I strongly suggest looking into it.

  Sederia Boyd
a year ago
Check in was fast, professional, and friendly. The place is very clean. You are walked through the whole process including your responsibility and methods of payment before your vehicle is released to you.

  Diane D
3 years ago
Service King #200 recently repaired my car. I m glad I chose them to work on my repairs.Coty Childress, the general manager, Amanda, Mario, and all the people involved in getting the job done were helpful and thorough in communicating and making sure my car was in good shape when it left their property.I recommend Service King #200 at 6957 Stage Rd.Service: Body & Trim

  Snapshot Shooter Wayne T. Newell
3 years ago
Wonderful staff, they are helping my son get his car fixed and helping him hopefully with other much needed related car issues. Because of the Pandemic getting car parts is on back order. They told us about one customer, bought their car in to be fixed in November and didn't get it back until February, all because of Covid-19 and most every part is on back order.

  Marcus Bellamy
7 years ago
It's been a few years, but here's what happened in 2012:I left my Ford Fusion with them for about 9 days for repairs to the rear left door - damages from an accident. I was out of town the whole time for Thanksgiving, so when I got back to Bartlett on a Sunday, I was expecting the car to be fixed and ready to go on Monday - I needed to drive back to Arkansas for college. I stayed home for an entire day, waiting for them to tell me that the repairs were done. I called them every hour or so to check because they kept reassuring me "it'll be done real soon." I ended up getting my car just as they were closing shop. I took it home, packed up my things, and just as I was leaving, I rolled down the windows so I could run the rain off. The all four windows lost power and would not go back up. I had to stay an extra night and rush over as soon as they opened to get yet another problem fixed. This experience left me with a feeling of apprehension when it comes to leaving my car to be handled by "professionals". I don't recommend Service king at all.

  Memphimyzd Muzik
a year ago
HORRIBLE service. Custer service woman CARROLL , was VERY UNPROFESSIONAL!!! I will NEVER come back here or recommend ANYONE to go here. Told me would I like her to spell her name for a bad review. Totally disrespectful and SHE (using that term loosely) should deal with disciplinary act!!! IMMEDIATELY

  Shannon Pittman
5 years ago
I have had many issues with this repair shop...oh let me count the ways.1. They didn t complete my repair as stated and, since it was Saturday, I had to come out of pocket for another rental since my insurance company was closed and I couldn t get their approval for another one at that time. This took place in October 2018. It is now the end of February 2019 and I m still trying to get reimbursed for this out of pocket expense since my insurance company is holding Service King liable for the rental cost because they didn t have the repairs complete as agreed. I have been told by 2 different Service King employees, on numerous occasions, that it was being taken care of... obviously it hasn t been.2. The repairs that they did to my vehicle have failed. They apparently tried to GLUE my front bumper in place and the glue did not hold. Now my bumper has fallen out of place on both the driver and passenger side so I have to take my car back to them so they can determine the warranty coverage ...and then be put in another rental. MEANWHILE, my car makes a really bad rubbing noise due to the failed glue job.3. When they had my vehicle the 1st time they had it for about 21 days (should I mention again that the repairs still weren t done and I had to buy my own rental since it was Saturday when I was picking it up???)I give them 2 stars because they have all been friendly, but their work is garbage. And so is their follow through.Buyer beware...don t waste your time and money!

  Taneisha Sanders
3 years ago
The staff at Service King was amazing! The communication on the status of my vehicle s repair made me feel that I had made the right decision with this company. Definitely recommended them to others!Service: Body & TrimService: Body & Trim

  Ronnie Cliburn
9 years ago
They had my truck for almost 2 months when only supposed to have took a month. Their repairs was fine but paint was awful. They put scratches in where there wasn't even around the wrecked parts. After giving 3 chances to do right I'm having to get their mistakes done right at another body shop. The manger said they would make right all the other times but enough is enough

  Lorenzo Pugh
2 years ago
My truck was hit by another truck towing a heavy trailer with heavy damage to the front passenger side of the vehicle. Service King replaced all the damaged parts, insured front alignment was corrected, new material perfectly matched original colors and returned Mt truck in showroom condition.Services: Steering & suspension repair, Body & Trim, WeldingServices: Steering & suspension repair, Body & Trim, Welding