Pep Boys

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Colin Fletcher
a week ago
Kenny was fantastic. His professionalism and customer service is an incredible reflection of your company. He will make me a Pep Boys customer from here on.

  Kierra Jackson
2 months ago
Came into the shop to get a new tire because I have gotten my new tires here before. The sign says they open at 7:30am. I got there around 7:41am. I walked in and ask if I could purchase a new tire because my tire was flat. The man at the counter was VERY nasty he responded, yeah you can get a new one when somebody get here. I left and told him I will go somewhere else he tried to continue by saying they ll be here in 10 minutes but I was already walking out. I understand that he may have been mad because the workers were not there but I don t work there and that s not my fault! How can you expect people to spend money with you when you have a nasty attitude. I WILL NEVER GO BACK HERE AGAIN!

  audrey davis
5 months ago
The service was professional. The staff was friendly and knowledgeable. I didn't have to wait long for my repairs. I will definitely come back. Thank you to the staff at Pep Boys on Elvis Presley job well done.

  Khardiatou Kane
a month ago
Larry was very helpful and kind when I dropped off my car. He made lots of recommendations about what needed to be done.

  Denise Waters
3 weeks ago
The guy by the name of Larry he helped me with everything needed to be done explained what can happen. I really appreciate the service and the experience at Pep Boys

  patricia young
2 months ago
Kenny is an excellent manager. Firestone quoted me a much higher price for my AC service.

  Adrian Walker
5 months ago
The worst customer service ever. I got here at 10:30am and it's 6pm I needed 2 back tires for my van .I'm still here waiting. Hopefully they figured why my van was riding ruff. They said I needed new tires. I hope they dionosed it right.

  debra
4 months ago
Tranfered from Poplar ave too Elvis presley , will not go anywhere else, Mr Kenny is the best , most understanding , and very friendly too his customers...#1 in my book.

  Julie Ray
6 months ago
Great service rendered in a timely manner. I appreciated that my problem was fixed and given suggestions for future service without pressure. Super friendly staff.

  Jamal Sledge
2 months ago
I got a nail in my tire so I decided to drive here. I was the only car there, it wasn t even 6:05. I asked if I could get a new tire and they said NO. Literally no excuse or reason for why. Just told me NO and nothing else

  Cheria Dortch
9 months ago
Customer service was horrible. I paid them $352 to do absolutely nothing. I took my vehicle in Monday July 3rd to be evaluated for a possible AC leak and Ac not blowing . Not only did they not evaluate my vehicle they just assumed it needed to be vacuumed and recharged . The AC mechanic didn t inspect my vehicle at all he was in a rush to leave work , because they were busy with other customers and just did whatever to my vehicle . I brought my truck back up there today (July 6th,2023) and they tried to charge me $810 to replace a AC hose that they should have caught Monday if my vehicle was inspected properly Why would I pay $135 for labor Monday and turn around and pay $460 for labor Thursday when y all could ve did your job Monday and my air could ve been fixed. I m livid because I don t have money to just give out and I have little babies who I have to drive around in vehicle. Never will I ever go to Pep Boys and best believe Karma will always come back around.

  Jevon Jackson
2 months ago
PLEASE SHOP SOMWHRE ELSE THERE SERVICES SUCK THEY DO NOT KNOW WHAT THEY ATE DOING THEY JUST FIXE CARS JUST HAVE HAVE THE SAME PROBLEM BACK LESS THEN 3 WEEK

  Antonio Carr
6 months ago
Great customer service experience from Mr. Larry and all his fellow co workers . When I say they took good care of all my needs and any questions or other issues concerning my truck!Thank you guys !

  Kimberlynn Laws
5 months ago
Great customer service. Kudos to Kenny and Larry for the advice given to me about my car.

  Lorenzo Barnes
6 years ago
Great customer service. Ordered new tires and had them on the next day with a great price. Charles was a great help getting items in fast and efficiently.

  Gloria Evans
9 months ago
Took my daughter-in-law's car in to repair engine over heating. After checking the problems, I Was told it had no leaks car only needed antifreeze. Drove it home and all the antifreeze leaked out. Had to get the car towed back to Pep Boys to check it out again. Soooo inconvenience!! I paid $144.84 for that..what a shame! I'm so disappointed. I could have both my own antifreeze.

  Angie Weeks
a year ago
Mr. Kendrick Mitchell and the other young men showed professionalism and attitude was superb. Shout out to them all for taken care of my car brake system with honesty and integrity. Happy customer. Thanks

  itstruth !!
4 years ago
Went in because my truck was make a real loud noise on one side of my truck, I thought it was the ball joint. Ask these overly nice people to check it. They came back and said it was the ball joints, sturts, tires, arms etc total est. 2,500 dollars.......come to find out I just lost a screw and those to hole was supposed to be on top of each other with the screw connecting them

  Errica Griffin
5 months ago
LARRY GRIFFIN HAS EXCELLENT CUSTOMER SERVICE EXPERIENCE. THE REST OF THE STAFF WERE GREAT ALSO.

  Nicole Crenshaw
a year ago
My car was service and it drives so smooth. No problems for a reasonable price. Had I went anywhere else I wouldn't have received the service I got today

  Tammera Flemons
11 months ago
I only wanted to buy a tire and have it put on my rim. The day brought my bad tire in there was a four hour wait, so I had my tire ordered and said would come back in the morning. When I called to check on my 6 associate told me it was a four or five hour wait............WHAT? The only reason I would go there again is because the tire I bought has a warranty. Otherwise I would never go there again.

  Alex Alvino Boone
a year ago
Sorry but the 4 Stars was what The Pep Boys review sent to my Google review. That was incorrect. I was confused from my experience the full synthetic oil change for my 2016 Chevy Malibu lx was over 90 dollars but I was informed they don't top off fluids like coolant, windshield washer fluid, transmission fluid, etc. I have oil on the hood of my car. My ticket says I had a tire rotation but I watched the whole time and all I saw was air put in my tires. This was my first experience with Pep Boys. I expected better. The person that set up my info did his job well. The actual service I received I'm in question. I have no problems with anyone I just wanted what I came for a proper oil change and hopefully fluids topped off. Also why is oil on my car shouldn't that been covered so it wouldn't happen in the first place.

  EcoPro Guard
a year ago
I pulled into this Pep Boys store late on Friday afternoon with a flat on my company fleet vehicle. Mary at the service counter met me, went right to the vehicle, assessed the situation, called to get necessary repair approvals from my company, and ordered my tire without ever skipping a beat. She got me a tire brought over from the warehouse after 4pm on a Friday afternoon and got me back on the road in record time! Her help is the best example of excellent customer service and I felt she went out of her way to help me and get it expedited. She showed me the best customer service I ve seen since COVID messed everything up. Thank you Mary!

  Ragan Webster
2 months ago
Kenny and the staff always do an awesome job.

  Carolyn Beverly
8 months ago
Pep Boys was awesome they had great customer service an everything was professional an they had me in an out in a timely matter Thank u All For Your Service

  Erin Rai' Otey
3 days ago
Great customer service!

  Dariel Gilder
2 weeks ago
The person running the store is the worlds worse.

  Barbara Douglas
a year ago
38116, US My Man KennyG. Your the best. Thanks for your help. One October 10 I purchase a 2013 Equinox from us auto and Pep Boys was under my warranty. so I came to the Elvis Presley to get some work done. And oil change was 1 of the things I had done on October the 19 to have my truck Knocking and clucking by September 29 2022, went to auto zone because I needed a second opinion and my knowledge was true no oil in my tank. So disbelief I purchase to 2 Quarts for now . But Mr. Derek C You I will not recommend your expertise to noone. Have a nice day

  V
a year ago
Mary s customer service was good. The only thing that bothered me was there were no one there working the desk. Waited about 5 minutes. Had to go to the garage door to get her to notice I was waiting.

  T H
3 years ago
I had an 8:15 appt. for and oil change. I went in and the lady at the desk was super nice and professional. Alphonso was my tech. They got me in and out in the 45 mins that was promised. My tires were low and without asking they put air in them. My overall experience with the pepboys on Elvis Presley was wonderful.Service: Oil changeService: Oil change