O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Arayanna Jones
a month ago
Earlier I had trouble getting the items I needed but Thankfully the nice older black gentleman was able to help me.

  david carruthers
2 months ago
I went into your store 1/26 to order an replacement for an subpar alternator (which could have turned to a bad experience cause I was angry to have to replace the part) but Rick was helpful and polite and ordered a better non-rebuilt model to be in the next morning...I called prior to returning and Camillia had impeccable customer service over the phone...not only using verbiage I only learned from working in in high-end company's such as "Is it okay if I put you and a brief hold" but other words I definitely didn't expect to find at an auto parts store in my "ghetto/hood" community in Memphis TN and was very positive/polite/energetic about helping me...when I came to get my part and complimented her...her manager Erika who must have been attentively listening in a nearby office came out and gave her and me thanks ...I was WOWed by this experience and although it not at the best times when I have to get car parts due to car issues; i look forward to returning to this location and definitely will be ONLY using this location at 4550 Elvis Presley Blvd for all my future needs..in a Memphis hood it is good get positive for a change!!

  Sheila Stevenson
8 months ago
I was very happy with the service I received today. I brought the wrong part for my car. I had no problem returning the item and the money was back on my card the same day. Very good people!

  Ravettra Ford
3 years ago
My salesman Tyson was very professional, friendly, and knowledgeable! I would definitely recommend this location to my friends and family members. I would more than likely return to this location when purchasing automobile parts for my automobile. As you can see, I purchased an O2 sensor by Bosch

  Linda Miller
a month ago
Had BlueDEF 2.5 I needed for my diesel engine.

  Collector Of Souls
a year ago
I have been to many O'Reilly stores around the country .....This one was the worst. It was shocking. so ..I left and called to get a part on a commercial account only to be on hold 48 mins. You guys just lost a good size transaction...and account..the store manager here should be fired. I wouldn't suggest this store to anyone...

  Darryl Myles
10 months ago
The staff is always attentive. They will go out the way to help you get the best products at the lowest cost. Thumbs up to Mike

  Gwen Bedford
2 years ago
I'm not sure of the young man name. I'm guessing Anthony Edwards so I was told... He has great customer service skills. Pleasant attitude and eager to help.. Thank you for all of your help. I'm the lady that purchased spark plugs and front break pads for an 04 Altima... Thank you Thank you Thank you.. Keep up the great work!!!

  Kenny D
a year ago
Better than AutoZone !!!!! Remember y'all AUTOZONE is cheap for a reason !!!!I can't count the times I've put brand new parts from AutoZone that the customer supplied that didn't work from the jump.

  Ashley Melissa
3 years ago
Customer service is ALWAYS AMAZING and helpful. They also helped me save money by explaining certain things dont matter when it comes to quality over quantity....or at least in my particular situation. Awesome job, yet again. I've NEVER had a bad experience here THANKS YALL

  John Mabon
10 months ago
I arrived at the store at 4550 elvis presley Blvd at 830pm and the said they were closed but it's lts listed at being open until 9pm . Obvious personnel problem

  Gerrelynn Crawford
2 years ago
Today I had to get a boost I believed my battery was bad. I went to O Reilly and Johnny Elmore volunteered to help me since everyone else was waiting on customers. He checked my battery and replaced it within minutes. He was professional, courteous and exhibited great customer service skills. Thank God Mr. Elmore kept an old lady s blood pressure from going out of range.

  Steven Treadwelll
5 years ago
Friendly service, or at least there was tonight. Very nice lady, was more than patient with me even though I was rudely using my phone, although it was to ask the customer if he wanted to buy parts after she gave me prices. Either way, it was a lot better than I'm accustomed to having anywhere in the big city.

  Jennifer Williams
4 years ago
Everyone that I have met in that store is helpfull and, friendly. They greet you when you walk through the door and they are very knowledgeable about of cars and parts and the ones that are right for your vehicle. The ladies will come from behind that counter and help you find whatever you need as well as the men. Greatest part store in Memphis!!!!!

  K.J.
2 years ago
The Assistant Manager Johnny is Awesome! He tested my Battery, Alternator(twice), and Starter for me because the dealership told me I needed a Alternator. Smh, I needed a battery! It was corrosion around my battery terminals. He also put new battery terminals & protectors on for me! Thanks Johnny for going above and beyond & team members for assistance when needed.

  Lillie B
2 years ago
Called to get a price check from Kion only to get to the store an he tell me a different price that was a $50 difference . Very poor customer service and lack of knowledge!!! Your employees need to do better!!!!Update went to get the part put on my car and Kion gave me the wrong part!!!!

  Kimkiya Hodges
2 years ago
I went to o'Reilly to get a battery for my car and this guy Johnny was very helpful, he also installed my battery in for me and he was very friendly and nice. he got the job done quick as possible

  La Deidra Donald
2 years ago
This is one of the only places that had my battery and would install it. The older gentleman was so helpful. He checked my battery first. Then proceeded to take it out and install a new one.

  Joyce Sturdivant
a year ago
My favorite & only part store, I deal with very concerned take time with there customers & will refer you to someone to help you,manager Carlos,great personality, mommy j is wonderful and caring person too

  Angela Turner
4 years ago
They had the parts I needed. He treated me with respect. He saw my broken arm, wished me a speedy recovery and took my axle to the car for me. Great customer service!

  Shane Goble
a year ago
Courteous staff, very orderly. Made sure my order was fulfilled properly without hassle. (Transfer from warehouse)

  Jennifer Gordon
7 years ago
So many good things to say about this location. The customer service there is always amazing. Mike put on my wiper blades for me and got me out of there in a timely manner. I shop there for all my auto needs.

  LaRisha Hardy
4 years ago
Very helpful. . Went in frustrated because my car kept cutting off. CS rep checked it and fixed it quickly and did it in an inexpensive way! Left happy!

  Briggita Rogers
2 years ago
The manager on duty for Sunday, 19th was awesome. Need more like him. Was willing to help me with my car with a good attitude.

  Harold Jackson
2 years ago
I went to three other auto parts stores to find the belt I needed for my bucket truck. One store didn't have the measure divice. The other insisted they search by vehicle model number, I told them its for a speciality item on a bucket truck, they had the measuring tool but didn't know how to use it.. the last one said that's a lawn and garden part. Finally I made it to Orilly in Whitehaven. They looked at it anylized the belt in a few seconds...got me what I needed and I was out of there. THANKS Johnny you made a world of difference...

  Susie Hampton
a year ago
The staff was very helpful and friendly no waiting looking for what we need the workers and the place was clean organized

  Kim Adams
8 years ago
Bought a battery and had it put in on a Friday, didn't drive my car til that following Monday only to find out that the battery wasn't even hooked up properly! This caused my alternator to go bad causing me to spend more money! Beyond pissed and will NEVER go here again!

  Dorothe Lollar
2 years ago
They staff was extremely helpful unlike AutoZone they always claim to b out of everything but yet they have millions of mechanics outside working on cars in the lots

  airkid88
5 years ago
Never had a bad experience here. The staff is very friendly and helpful and do the best that they can to make sure that you find what you need.

  Charles Ayers
6 years ago
The store manager Carlos went an extra mile helping me by ordering a part that no one else could find or locate for my 1931 Ford pickup truck thanks alot for your time a customer service an patients an taking the time researching to help me get the right part to get going again