Lexus of Memphis

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Karen Davis
5 months ago
Great customer service from Paige A. & all the staff at Lexus of Memphis. Had numerous conversations with her prior to my Lexus arriving & she was always quick to respond & helpful with keeping us updated. Once my vehicle arrived & we visited the dealership in person we couldn't have asked for a better experience. They truly make you feel like family. Highly recommend Paige & her associates for any of your new Lexus needs.

  Justin Flowers
a week ago
I had an issue with 2023 Lexus NX and the service department was great. I had been another location and wasn t able to get my light cleared off and sensors to work. Spoke with Mr Gary York and was assured they could take care of it and they did. Hats off to the service department. Jasmine and Mike were outstanding.

  Dean Franklin
3 days ago
Working with Gary at Lexus of Memphis was an awesome experience! He was very attentive to every concern and very accommodating as our car was fixed and we lived out of town. We will continue to take our Lexus to Lexus of Memphis because of their great service and the quality of their work!

  Daniece Ortega
3 days ago
I worked with a great team that were very fast, friendly, and knowledgeable to get me into my new Lexus. It was the fastest that I have ever spent time at a dealership to purchase a vehicle. Thank you!

  Juanita Laney
2 months ago
I had been looking for a good used car for my college student when a 2008 Toyota Avalon was traded in at Lexus of Memphis. I highly recommend Gary H our salesman. He walked us through the whole process and kept us updated as Lexus mechanics checked out the car. He seemed to really care that we got a good deal and a safe car. If you need a new Lexus or a good used car call Gary H at Lexus of Memphis.

  Sharon Jones
3 days ago
I am very excited to have become a Lexus owner and look forward to the support I am sure I will enjoy as long as I own my Lexus. Everyone I have dealt with at Lexus of Memphis have been so helpful. Sharon Jones

  Letithia Myles
3 days ago
John Lau is a terrific salesman! He went above and beyond to get the right vehicle for me within the parameters l provided. The entire staff was great!

  peterson wellford
2 months ago
I cannot write enough amazing things about Lexus of Memphis. My fianc� and I recently purchased a pre-owned BMW from them. We had shopped around at various dealerships and we found that Lexus of Memphis provided the BEST customer service and communication. We bought the vehicle and the next day had an issue with the air conditioner. Lexus sent us to the BMW dealership and took care of everything -- made sure to follow up that we were pleased and that the issue had been fixed. It ended up being a $6,000 fix and Lexus paid for the entire bill. They even sent us a hand written note thanking us for our business. What amazing customer service!! We may not have bought a Lexus but we sure do love the Lexus of Memphis family!! Thank you thank you. We will absolutely shop here again for our next vehicle.

  Jim Machin
2 months ago
I left my car for routine oil change and rotate and balance wheels at 930 AM, they tried to sell me new tires, which I declined. The car wasn t ready until 615 PM. I had left multiple messages with my service representative over the course of the day to get an update, but got no return call.When I drove my car out there was a loud thumping sound due to one of the wheel weights having come off and was stuck in the tread. Fortunately someone was still in the garage and they fixed the problem by 645 pmI left a detailed message with the service department, and got no response.Too bad, the service department has really slipped. I am in the market for a new car, but Lexus has dropped waaay down the list

  Sandra Polk
5 months ago
Excellent!! Anthony is a great salesman. I pray my experience remains excellent! #Lexus

  Mark Holifield
3 months ago
Terrible customer service. Took 4 hours to buy a car. They won t do anything online to save time. You have to go into the dealership and waste your time. Offered me $3,000 less for my trade in than 3 other dealerships. Didn t return phone calls or text messages for 3 hours while trying to do the deal. The only positive was the free water and coffee while you wait forever and ever and ever

  Zandra Maxwell
9 months ago
Very excited about my new purchase Mr. Anthony was very helpful & polite great customer service he saw my budget & we went from there. I was referred to Lexus I went in just to look around & came out with a 2017 Acura the staff was wonderful I'm very satisfied & will be returning. So if you're looking for a great car & excellent customer service Lexus dealership is the place to go. And Mr. Ron was Great he's over the finance department he'll definitely get you where you need to be if your working on a tight budget & you want a low monthly payment's he's the Man to see. Thank you for everything Lexus of Memphis.

  Gayle Henry
3 days ago
I had a good experience at Lexus of Memphis. I had called to make a reservation and reserve a car. I went right in and gave the information they needed. When my car was ready they called me. I picked it up with not trouble.

  David Peterson
3 days ago
Everone was very professional and friendly. Car was actually completed a bit before the time that I was given. Was very comfortable in their customer lounge.

  James Beasley
5 months ago
Joey was super professional and very accommodating. I was scheduled for a loaner, when I arrived however, none were available at the time. He gave me the option to have a sitter ride home or come back when a loaner was an available. He promptly called me back within a couple hours later informing me a loaner was available and to come at my convenience. Lexus staff are always welcoming.

  Deb Hark
2 months ago
Tom Burgess is a wonderful man! Hard working, trust worthy & honest he is the real deal! This is the 2nd car I ve bought from Tom!

  Rhonda Richmond
3 days ago
Mike is ALWAYS so professional and I wait until he is free, no matter how long it takes. The entire team is great!

  Andy Prescott
3 days ago
Super easy to work with and made it feel like we mattered to them as well. Great transaction.

  sarah tate
a year ago
My service appointment with Chris was a great experience. I taken my car in for service. When it was completed I received a phone call that it was ready for pickup. It was just as easy to book my appointment and set up a loaner car. I would recommend LEXUS to any and everyone.My salesman Anthony Williams is the best, if you are looking for a great salesperson, and a great car, not to mention a luxury car give him a call today. I have been a customer With Lexus since 1993. The past 17 years I have been satisfied.

  Uju Nduka
5 months ago
I had the most incredible customer service from this Lexus. A few months ago, I was moving from Cleveland, OH to Dallas, TX and my Mum and I were driving through Memphis on the way down. I had my car overloaded with things from making the move and as we were driving we heard something near the rear left tire snap and pulled over to see what happened. We noticed the damage, looked up a Lexus dealership and found that we were about 20 min from Lexus of Memphis. We barely made it and pulled in at their literal closing time (think 5:59 pm as their closing time is 6 pm). I was so sure someone would tell us that they couldn't help us since we got there so late. However, once there, we were attended to immediately despite our arrival time. Johnny was the service representative who helped us and was absolutely amazing, just beyond kind. He was so incredibly warm, smiling the whole time, making jokes. Absolutely no sign of frustration at our very late arrival. He got to work looking up our details and told us he'd help us to get a loaner vehicle for the evening. One of the managers, Gary (I believe), was also there at that time as Johnny was helping us. They both assured us they'd have a look at the car and encouraged us to just find the nearest hotel and that they'd give us a call the following morning. The next morning we considered that we might need to buy a new car if they weren't able to fix whatever broke, so we decided to start looking while waiting for them to complete the work on my vehicle. Our sales representative, also named Gary, was phenomenal. Another kind, gracious soul who was extremely thorough in showing us the ES hybrid that they had available (I actually have now bought a new ES and it's Gary's amazing display of all the features and sales pitch of the car that really sold me on it). Ultimately, we were taken to one of the manager's offices (Gary from before) and as a last gracious act he explained to us that something had broken in the car from sheer overload, advised us to de-load the car and ship things rather than continue to drive with the weight, assured us we'd be able to make it to Dallas (the technicians had fixed up enough of the car for us to continue driving it), and charged us ABSOLUTELY NOTHING for their service. I felt like I couldn't express enough thanks in the moment. The other Gary (sales representative) directed us to the nearest FedEx so we could ship things to offload the car and we were on our way. A very long review but my Mum and I will never forget the kindness and hospitality of this Lexus and will be eternally grateful for all of their help during a very stressful time. Words cannot express. Thank you so much to this amazing staff!

  Charlotte Golden
a month ago
Johnny was friendly, and he made my experience comfortable, and he updated me frequently on what services were being rendered, and I was in and out of Lexus in a timely manner

  davidhightower1
2 months ago
The customer service was Primo. The work was completed on time and believe it or not, the cost was the best estimate I got from 2 other garages. All in all, it was 5 stars.

  Glinda Harris
2 months ago
Excellent service manager. Very pleasant personality and always go above and beyond to satisfy customers. Thank you Mike and Lexus for being the absolute best!!!!!

  Bradley Karel
2 months ago
Very friendly staff! Clean facilities! Might be obvious, it very willing to accommodate!

  c.c. randle
a month ago
Anthony was Great. My experience was painless. Perfect follow up and dedication to the customer.

  Michael DuVentre
2 months ago
John was awesome! I really liked the Lexus i bought and i like the way John worked with me on my car buying experience! I m coming back at the end of the year to buy a Lexus truck with John! John for president of the United States of America!

  Sheila Hogan
a month ago
Top notch! I can t say enough about all the great service John and Lexus of Memphis showed me. Love my new RX350!!

  Leroy McClain
3 days ago
Required work was completed in timely manner. I was notified, and received my car earlier than expected.

  Suzanne Burgar
2 months ago
Joey has been my service provider at Lexus of Memphis for many years, and I hope he doesn't ever leave. His explanations are clear, and I believe he has always been straight with me about maintenance and repairs.

  Mary Simmons
2 months ago
Excellent service. Johnny Robertson is the best. He is very professional and communicated all progress during my service visit.