Jim Keras Subaru Hacks Cross Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  TR Stewart
a year ago
Well went shopping for an Asent. Found it. Made a fairly good deal till the finance guy wanted to add 3000 dollars in stuff. Padded his pockets of course and talked like he was waiving all these fees. Didn't. My suggestion is have your Financials worked out before going. Go see Boyd and Paul. They are good folks. Buy it out right and avoid the finance traps

  Laughlin Quigley
a year ago
Had a great buying experience with Jim Keras Subaru Hacks Cross. The staff at Jim Keras Subaru Hacks Cross were friendly and professional. Our internet sales specialist Guy Mauro was very helpful and provided information on vehicles available on the lot and what was on the way. I scheduled test drives on two separate occasions, Guy answered my questions and provided insightful comparisons to other vehicles in the same class as the 2023 Subaru Ascent Limited that I purchased. The entire process was enjoyable and relaxed.

  Robert Romeo
4 years ago
Nice service lounge. Very comfortable, not much more to ask for.

  Karson Merkel
3 years ago
I read the reviews and thought to myself, "surely it's not that bad". Well my experience here has been pretty frustrating..I went here knowing that they would likely charge a little more money than other shops would, but I needed to have this job done quickly. The guy who was in charge of my car was very slow to make progress on the issue. Even though I brought my car in on a Thursday (with an "appointment"), the car wasn't looked at until the following Monday. I asked some questions about the repairs needed, but each questing delayed the process by about a day. When I finally gave the go-ahead for the repair, the shop didn't have the parts on hand and had to order them--further delaying the day I'd be able to pick up the car.The car was ready the following Monday, 11 days after I brought it in. When I picked it up, the repair cost around $2000. This was $700 more than the estimate given by the guy assigned to me. I felt cheated out of lots of time and money.The worst part about all of this is that about a week later there was a knocking sound that could be heard from the car. This sound was not present before I brought my car in for repairs. I brought it in the same day I heard the sounds (Saturday), but they said they wouldn't be able to look at it until the following Monday. I didn't bring the car back and I'm still waiting on a phone call back from their service manager (it's been more than a week).This Subaru center has a nice facility, but I'm afraid that the people inside don't know how to use it.

  Ted Shuler
a year ago
Great service department! Been going there 3 years with my Outback and have always had a good experience.

  Elle Elliott
2 years ago
Very thorough! Went in for service and they addressed every one of my concerns. My AC was out. Though they have to order a part, they got my AC running and I am ecstatic!!! Kudos to Matthew in the service department! I am so grateful!

  sahi P
3 years ago
I called before going they said walk-in accepted until 5pm and the staff after reaching says 4:45 . I was there at 4:52. I am okay coming back next day but there is no apologies for miss communication neither been nice. He was like staff leaves at 4:45 come back in the morning. Did not like the customer service.Service: Oil changeService: Oil change

  Kenoa Gallion
3 years ago
My husband had a really bad experience here. They charged him a lot more in the end than the original estimate. They took out the transmission or something and must have done a bad job putting it back together because now it s making a terrible rattling noise. It s almost like they forgot to tighten some bolts.If you re trying to choose a place to have work done on your Subaru, it s probably in your best interest to go somewhere else.Service: Transmission

  R J
2 years ago
I had oil change, tires rotated, and update. Staff was courteous/friendly. Waiting area clean and had snacks/coffee. But most of the staff did not wear masks.

  john vego
2 years ago
Probably the greatest car buying experiences of my life.Cannot say enough about Daniel Callahan.My wife was a little scared and so was I after our last experience but he put us at ease and made us feel special.If your looking for a Subaru do yourself a favor and ask for Daniel.

  Jonathan Frase
4 years ago
Last week I did a trade-in for the new 2020 Outback, and it s awesome!! The folks at this dealership are friendly and great to deal with. I enjoyed working with Clinton, Tyler, and Joel - thanks guys for your help!!

  Ellen Condon
3 years ago
The sales guy was fabulous. The only thing I wonder about is them trying to sell me a filter when I just had them put that one on. He checked and sure enough...I don't need one for 5000 miles. Hmm?

  Quinn Mitchell
3 years ago
I took my new Subaru in for its second oil change. Normally I do business with Covington Pike, but they where very busy so I decided to try out the new Subaru across town. Well it might be the same ownership and the same brand, but that is where the similarities in a regular service stop. I got home and a week later notice there is now oil all over my garage from my Subaru. It appears the lower plastic air dam was not removed as it should have been and was used as an oil catch basin. The quality of work is very unprofessional. I have took the post service survey and let them know, and also emailed the service department, but they didn't even respond. What a mess, I will not be taking my car back to Hacks Cross, and do not recommend you do either. Stay with Covington Pike or your own mechanic.Service: General repairs & maintenance

  Richard Rohde
a year ago
Very professional,.no pressure tactics. Just leased my 3rd Forester. William Field a great sales rep and a great car.

  Jerold Aulph
a year ago
Greatest service ever they were prompt they didn't offer charge they did a great job

  Lisa Hines
2 years ago
This is a great place, the sales people are fantastic and Terry is more than fantastic. They really take care of me when I go there.Service: Oil changeService: Oil change

  Connie Copeland
7 months ago
Wonderful experience Thank you Caden

  Kari Daniel
3 years ago
Always a great experience with Jim Jersey Subaru!! Friendly and knowledgeable

  Robbie Pruthi
3 years ago
Great professional service. Zero hassle; 100% satisfaction.

  Jim Vinson
2 years ago
Service Advisor M.O. makes it real easy to do business.

  Ryan Campbell
2 years ago
Picked up my new 2021 Forester.Love it!

  Hilda L Forister
2 years ago
Always friendly and helpful. Got right in

  Carl Gann
2 years ago
Great place to bring your car.

  Scott Lewis Jr.
2 years ago
Friendly staff, service was within the quoted time, which was 45 minutes

  Kenji Ichino
2 years ago
Caleb and Steve are very helpful.

  Jeremy Jones
2 years ago
Great service department

  Goudy Jerry
2 years ago
Quick!

  Perry Jared
2 years ago
Great service

  Wajih Istanbouli
2 years ago
Excellent service

  Detroit
a year ago
Friendly staff