Hyundai Covington Pike Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ashish Lalani
7 months ago
I scheduled an oil change appointment for 1pm. I attempted to call dealership to speak to them in advance to make sure that it would be done in time for my flight at 4:30pm. Attempted to call 5 times a few days in advance to one day in advance, and would not pick up phone, was on hold for 20 mins with an abrupt hang up at the end. Took over 3 hours for oil change, even though my appt was at 1. Had to change my flight. It should not take 3 hours for an oil change, especially when it is scheduled. Will never come back here again. Needs a major revamp to service department and needs more employees to manage demand. If I were Hyundai, I would reprimand this dealership for providing such poor quality service.

  Art DeBruyn
6 months ago
Had used them previously and it was a standard expected experience. But now they don't answer their phone. You wait and wait, and then it disconnects.

  Jennifer
7 months ago
As usual and with every place, slow service. Image is everything, and the salespeople should look clean getting in and out of our vehicles. Hair, clothes etc.

  Andrienne Robinson
a year ago
I hate hate hate when it s time to get an oil change for my car because I hate coming here. It s always something. The last visit was it, when after I got an oil change I didn t receive a full point inspection paper stating my brakes were bad. Even those my receipt says they did one. I heard the noise the next morning. I changed my own brakes versus taking it to them. I called to speak with the supervisor the man on the phone took my information and nobody has called and it s been a week. I am literally trying to change my car from a Hyundai to another brand. I hate this place wish i could give it a 0.

  Kisha Epps
a year ago
My personal experience with this service center was just awful. This place will Never get my business again, nor would I recommend this place to my worst enemy. My vehicle was in this place e for about a month. Each time I would call, like once a week, they would give me a polite run around with no straight answers as to what was going on with my vehicle.After getting it back, my vehicle back, about two weeks later my vehicle quit in the middle of on coming. traffic! This service center sent me back out into a very dangerous and possibly deadly predicament! I was LIVID, all this time and money out into this place to end up with the same exact problem.I am writing this review in hopes that this service center will be and do better in the future! That they may take all problems with all kinds of vehicles seriously! And for the customers that still decides to take chance on them to know what they may be getting into! I will not be surprised if this place ended up on the news or being sued. Again, this my personal experience! This may not be the case for everyone else.

  leenna abuathieh
8 months ago
It would be amazing if they answered the phone what s the point of having warranty if it s out by the time they answer you lucky I have no choice but to put one star

  Pills Clinton
4 months ago
The greatest car place you can buy a car..

  Mark Vincent Walag
2 years ago
We were on a family trip when our vehicle prompted us for required service maintenance. We are still around more than a thousand miles from home, and our itinerary is pretty packed. We went down here without an appointment, and despite many customers in line, they did not turn us down, and they were so kind to accommodated and helped us.

  Brittney Miller
3 years ago
When I came in I was advised I had one person in front of me. It took my car 2.5 hours just to get a oil change. This is awful. If I could give it 0 stars I would. Will not be coming back to this location. Also my car has been sitting on the outside for 45 min for someone to complete PAPER WORK! Wth!!!! Very unsatisfied!Service: Oil changeService: Oil change

  M B
4 years ago
This is my second time I go there and wait for nothing. There is a recall on my car and I went to get it fixed and I made an appointment specifically for that recall. And after I go for the second time, and wait there; the guy comes back and say that they don't have the piece to fix the issue and to come back on Friday. So far, only bad experiences with them.

  antonio Shells
2 years ago
They did a awesome job... Oil change and tire rotation all in under hour n 30 minutes again. I'm happy and 21 is too. 21 is my car by the way lol.

  Arlecia McDonald
2 years ago
Good morning well for one about my experience it wasn't a happy experience I usually make an appointment or sometime come early when they first open but they already had four cars in the stall and two or three people waiting before me but as I was standing there no one asks can I help you or be right with you or nothing it's always been like that every time I come they walk around like they don't know what they doing talking to each other.

  Sweets By Moca LLC
4 years ago
I only deal with Antwain! He is so freaking amazing when it comes to customer service. He is so professional and personable I just will not allow anyone to service my Genesis! Thank you for your service(salute) and commitment to providing excellent care.

  Ellis Collom
a year ago
Great service and fast. I've been doing business here for 20+ years.

  Matthew Padilla
5 years ago
Great customer service I am up here out of town because my dad had surgery and they fixed my car within 24 hrs like they said they would great job guys I appreciate it alot.

  Sheila Vanzant
a year ago
They were really professional and prompt i was very happy with the service.

  Joey & his Wolfdog
3 years ago
I called into the location on Covington Pike regarding a part for my Hyundai Sonata... It was utterly ridiculous trying to get accurate part information from the unprofessional workers in the parts department. Three times I called, my mistake... The workers we're rude, one individual didn't know anything about the parts and told me my vehicle didn't have the part but did. Covington Pike location needs a new parts department manager and better customer service oriented workers.***Need anything from the Hyundai Dealership... Go to the Germantown Pkwy location***

  F�bio Mariano
a year ago
Staff is friendly and I am always satisfied with the service. It's always good to go with quality authorized service.

  Mohammad Raoufi
a year ago
It s just awful! every time I go there I get a headache! It s one of the worst in Memphis.

  Dee White
2 years ago
Excellent service on a tough problem.I took my other car there regularly for service abs so because taking my current car there as well.

  Stef Walt
3 months ago
Excellent, professional job

  Jonnyv42
2 months ago
Dropping off Sonata for warranty work

  Belinda Ward
2 years ago
They sad they don't want to sale me the part that they got for my old car they wants me to buy anew car everybody anit able which Iam I guess Iam not white I do believe that forshow

  Toni Wallace
3 years ago
They fix the car but it was more of a Band-Aid fix they didn t take care of the whole problem I had to put my car back in the shop less than a week later and it cost me another $1900 to get it fixed properly

  Toya Taylor
2 years ago
I visited today I notice they sitted the black on the back side then after receiving my food the steak was unchewable the waitresses was rude

  Nikki Smith
2 years ago
Everyone's super nice and they did a good job on my car!

  David Allen III
6 years ago
They'll work with you as best they can on the car price your seeking. Very nice maintenance department.

  Patrice Walton
10 months ago
Great customer service from the Parts Department.

  Sonya Lynn
2 years ago
Got there at 8am for a oil change and at 11:30 still no oil change will never visit again horrible serviceService: Oil changeService: Oil change

  BLACKLION BUTLER
2 years ago
I had 2 use them twice on 2 different occasions...& they where right on point!!!! both times !!