Carson Frame & Alignment Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tyler Williams
2 months ago
Their service was top-notch and they were able to quickly diagnose and fix the alignment issue with my car. The staff was friendly and knowledgeable, and they took the time to explain everything to me. I was also impressed with their fair pricing, as they offered competitive rates compared to other auto shops in the area. Overall, I had a great experience with Carson frame and alignment and would highly recommend them to anyone in need of their services.

  Mal Chin
2 months ago
It took only 35 minutes to do an alignment. I asked them did they know anywhere besides Valvoline and Take 5 to change oil and they do it here to. I m not going nowhere else to change oil and I m not going anywhere else to get my tires aligned but here. Valvoline and Take 5 always says there s a leak and there s not. They let me wait here while I got my oil changed. I ll never get my oil changed at Valvoline or Take 5 again. I m going to refer people to come here:

  Dr.C C-sweetie
4 months ago
I went to have my Uncle s tire patched, since it s approximately a 1min from where my Uncle lives; I decided to try them out. I am glad I did. I was in and out by 15 minutes. The cost was around $35, for some, it s high but when I based it on the great customer service, location and no wait time, I will definitely be returning again!

  Lenora Rayford
2 months ago
Great, fast and reliable! Got the cheapest quote for the work needing done and I love them for that. They turned my volkswagen back into an SRT lol

  Jenn Tichenor
7 months ago
Clear, concise communication. Amazing pricing. Straight forward about everything. Talked to me at my level (not car savvy) but never like I was dumb. Told me it would take two days, but my car was done same day. Could not be happier! Will recommend to everyone I know, forever.

  Lisa Friedrichs
a month ago
Not related, I got totally ripped on this used car I got as an emergency when my baby got totalled and so many things were wrong. Anyways.. had to buy stuff related to the underside and was suggested by Oak Court Auto to head over to Carsons. So glad I did. Great family,great work,fast,honest will be using them again when I have time.

  Henry Glenn Taylor
3 years ago
Professinal, well-experienced, personal service, with integrity that money can t buy. Carson Frame & Alignment should be everyone s first choice for your tire, alignment, and automotive care needs. They really are the best!Services: Tires, Wheel alignmentServices: Tires, Wheel alignment

  C C
7 months ago
I called Carson alignment on a Wednesday and set up an appointment for the next day on Thursday. Carson took care of my alignment issues after I replaced most of the front suspension on my 2005 GMC Sierra Z71. The people working inside are very friendly and nice.If you need a good alignment, I highly recommend Carson. It s worth the drive and your vehicle will drive straight again with no hands. They were recommended to me by a mechanic friend who sends all of his clients there. I have a lifetime alignment warranty with another big company here but they can never get it right. Often making things worse than it was and recommending things to be replaced that don t need to be replaced .If your vehicle is driving anything other than straight, give Carson Alignment a call . You will not be disappointed.They actually know what they are doing.Service: Wheel alignment

  Nico Gilkey
7 months ago
I had some work done to my Dodge Challenger, was charged for new parts for my frame and suspension. I've heard rattling underneath since but I didn't pay it any mind. Decided to take it to another shop and they have a copy of everything that should have been repaired and the said nothing was replaced. I'm not giving any stars. And manager, shop workers and owner had attitudes. Maybe because of my race. Money has no race thoughService: Steering & suspension repair

  julie landrum
5 months ago
Amazing customer service! Honest, speedy, professional. Thank you for taking great care of my hyundai genesis!!!

  Walter Jones
3 months ago
Knowledgeable and friendly. Won't recommend uneeded repairs. Decent prices

  devin cobb
2 weeks ago
Detail oriented. Great communication with myself and insurance carrier.

  Steve Pompa
4 years ago
Excellent experience. Scheduled my truck for an alignment and brought it in and they were quick, polite, their mechanics have been with them a long time not some rookie mechanics. Was told i needed an upper control arm and it would take a couple of hours. They had me out in about an hour. I would recommend this shop to anyone.

  Mag Tech
2 years ago
Very unprofessional the manager/owner had an attitude asking me to leave $1000 just to look at my vehicle without knowing how much is gonna cost to fix. I had my truck towed from Olive branch to that shop and had to get it towed to another place because they were not going to fix it unless I left them $1000 I have never felt so insulted in my life as if they were not get their money if the fixed my vehicle. Will never be back. Even the tow driver was like why is he treating you like this, he referred me to another shop.

  Elisa Owsley
a year ago
Had my daughter's car sent to them for what Gateway Tire described as a bent frame after a curb jumped out on my young daughter They inspected the vehicle, had a quote the same day and we had the vehicle back in less than a week. It was a little pricey, but not shockingly

  Concetta Harris
4 years ago
This family owned business is totally awesome and professional. Mr. Carson is knowledgeable about cars and the mechanics. He and his staff are attentive to detail. He listens to your car issues and then his team goes to work to solve them. No work is done without consulting with the car owner. My car was repaired quickly but the repairs were not rushed through just to get to the next job. His pricing is in line with the car repair/labor/parts table. I've not had to take my vehicle back for a redo on anything Carson Frame and Alignment has done. I've used them for oil changes, safety checks, tire rotation/ alignments and body work. Try Carson Frame and Alignment it's worth you and your family's safety.

  Antorian Bryant
2 years ago
I went in for an alignment but they made me aware of other things I needed before I could get that done. It only took like two days and my baby is way better now. I plan on getting some more minor work done to get my car all the way fixed up. Thanks guys I feel way safer driving these Memphis streets.Services: Tires, Steering & suspension repair, Wheel alignmentServices: Tires, Steering & suspension repair, Wheel alignment

  Hayden Lait
5 years ago
Experienced , reasonably priced, & honest. I had a dealership tell me I needed front end work at a cost of $1,200. Took it to Carson, they couldn't find any problems. That was over 30,000 miles ago.

  shahs life
3 years ago
Best customer service! Very helpful people, they were quick and fast and reasonable at price! I would go there first anytime if I need any repairs on cars! They helped me and I got things done in 30 min when others asked me to wait for 2 days!

  Tony G
a year ago
Fantastic family business! The only shop that took on the challenge of a 4Runner frame swap and they knocked it out of the park! Wish I took better photos.

  Aleyuaaa Bell
2 years ago
I had a blow out on 1-40 East. I called Carson Frame and Alignment Services and they had me back on the road in a couple of hours. They took their time and checked everything I asked them to. I definitely recommend and will be returning for more services.Services: Tires, Wheel alignmentServices: Tires, Wheel alignment

  Ed Lauren
6 years ago
Flat tire repair cost me 3 hours and $74!I called this shop in advance and asked about flat tire repair. Was advised that it will be ~$30 with tax included.So, I stopped by and they took the tire off from the wheel. We found one screw that punched the inner tube and on the top . We found that the tech has made two small additional holes in the inner tube while dismounting the tire from the wheel!The shop owner has told me to pay...... $60 because it is a trailer! I confronted him that I did call ahead and was informed about $30 cost for that repair...... The shop owner started yelling ... You ve got a quality service! I am not lowering the price! We are in business for a many years and we provide high quality service! ..... I had to listen that screaming for several minutes and after when he got a bit tired screaming I told him again that I called his shop 20-minutes ahead and was told that this repair will cost me ~$30. In response the shop owner started to scream again... I don t care what estimate you ve got, you just received a quality service and have to pay $60... I don t care if my employee has gave you incorrect estimate, I am not going to compensate you for my employee s mistake and I wouldn t pay $30 out of my pocket! Go ahead and ask my employee if she is willing to pay you! ...So, I just signed the credit card receipt and left. Well, 20 minutes later I was back because that tire was leaking air. There was another (one more) new damage done to the inner tube by he shop tech while he was mounting that tire back on the wheel after repairs.The shop owner told me that it is my fault and he cannot repair it and I have to buy a new inner tube . Additional $14....P.S. #1 So, I am ready to take off and the tech tells me that in his opinion it was not a good idea to repair that tire from the beginning because it is very old and the tread has a lot of cracks and will start separating soon..... So, 3 hours, $74 and at the end I went to another shop to get a new tire for $79.99.P.S. #2 At another tire shop people were able to replace all four (4) tires without damaging inner tubes.I am very disappointed with Carson Frame & Alignment shop. Unprofessional service, and very mean shop owner. Wouldn t recommend this place to anyone.

  Jason Wilbanks
6 months ago
Had a classic car I ditched and bent frame and they snatched it back straight for me

  Franklin Mart�nez Hidalgo
2 weeks ago
AMAZING! Best shop in Memphis by far

  Truth Teller
7 years ago
This shop is crooked. Took vehicle for repair, charged 3.5 hours labor for job that took less than 2 hours. I disputed the labor costs and the owner then wants to spout off about how he has been in business for so long. Yes, as a crook. Recommend strongly that you avoid using this shop.I tried not to give "any" stars, but will not accept the post, if none are given.

  Markia Brown
a year ago
I set an appointment with them dropped the car off 15 minutes later they already knew what was wrong and gave a price range I gave the money for the parts over the phone to get ordered they had everything put together less than 2 days I ll definitely do business with them againService: Wheel alignmentService: Wheel alignment

  Antonio Smith
4 years ago
Got hit by an ambulance (non emergency) at Whitehaven Shopping Plaza going about 10mph. At such a low speed, my front driver side was totaled and I had an alignment issue that caused my front passenger tire to show the steel thread after 200 or so miles. Small incident, large consequences. Got an estimate performed by a great staff. Here's the photos I have so far. Currently waiting while they see what's going on.

  A. D. Jr
4 years ago
Family business. Great service. The owner may come off as grouchy and mean but he has a heart and will work things out with you.

  Dantil Giles
10 months ago
I'm sending a 2013 Nissan armada platinum up there for frame work spoke with a tech there he said that he will be waiting for it....Service: Wheel alignmentService: Wheel alignment

  Grant Williams
3 years ago
I called ahead of time asking how long it would be for an oil change and let them know that my car is through enterprise EFleet they told me that was not an issue and that they accepted EFleet. Once I came back to pick up my car the guy in the office was very slow on getting to me then acted like he knew nothing about the EFleet program they are a part of. He then raised his voice with me and told me I would have to pay out of pocket because he didn t know how to do EFleet. He also continuously kept calling me young man which I find very disrespectful. When I asked why he was being hateful with me he claimed it was because I had an attitude first and he wouldn t be giving me my car back. Finally he let me leave with my car. I would not recommend this place under any circumstance. Go to the big chains where they get you in and out quickly