Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nan S.
3 weeks ago
Everyone was kind and most professional. Amanda was especially wonderful and kept me informed about the status of my car. She also described how the repair would be accomplished and accurately explained the repair timeline. I did especially appreciate her willingness to keep me informed. On completion, the car looked as good as new!

  Michael Reed
a month ago
Excellent service! Got my car looking new again!

  Frances Williams
a month ago
I am very pleased with the service I received and the repairs to my car. They are very efficient and always kept me informed about the status of my car repairs.

  Nesbitt Daniel
a month ago
Awesome professional on point outstanding results quick fix accurate overall performance team work ethic strong laid back comfortable place make i feel at home

  danny mitchell
3 months ago
I have taken my vehicle back twice now and they still have failed to correct the issues that were not there before my wreck and all I do is keep getting a runaround. If it weren t for my insurance sending me there, I would not recommend this place

  Melissa Walker
a month ago
Diane and team were amazing and professional every step of the way. Process was a breeze.

  Kimberly Wells
3 months ago
Extremely impressive!!! Very prompted and professional. Absolutely was gracious for the timely up-date them gave me. Thumbs Up!!!

  Kathy Groves
4 months ago
The service was great. They gave me status checks from beginning to end. I will definitely recommend them to others.

  Andrea Wills
4 months ago
Excellent repairs completed quickly and painlessly. Kandy and Mandy were a great help during the process.

  Sophia Franzone
a month ago
Diane is awesome. Fixed my car right up after an accident.

  Mary Warford
2 months ago
Tried to give our vehicle back as complete and tried to get a signature without seeing the car. On inspection the repair was subpar.

  KK
8 months ago
Took car to get repair for hit and run for front bumper. After driving for a few days noticed the front bumper was not properly secured. Call and the manager Tyler asked if I can bring it back. Took it back Friday and when it was brought back it was making a loud rattling noise and I also noticed bumper still not properly secured and I had a big wet spot in driveway. Tried to called him back but he was not trying to talk to me. Unprofessional management.Service: Body & Trim

  Jeffrey Angotti
a month ago
Caliber Collision is by far the best body shop in the collision industry..!! Trust me you won't be sorry you chose Caliber..!!

  Andrea Fincher
a year ago
Keep me informed throughout the entire process. They hunted down parts to make sure I had a speedy repair. Mandi made sure I was informed every step if the way. She also kept the insurance company in the loop which made rental car reservations a breeze.Service: Body & TrimService: Body & Trim

  Tameka Davis
a year ago
Someone hit me and left my car in shambles. They communicated with me twice weekly and called once . They were extremely flexible. At one point half of the office was out with the flu but the remaining employees still communicated with me on all matters pertaining to the repairs of my truck. This has been the best repair experience I ve ever had. Mandi was especially helpfulServices: Tires, Steering & suspension repair, Painting, Electrical, Body & Trim, Welding, Brakes

  Jabari Oliver
4 months ago
They provided me with excellent customer service and quality work.

  Erica Smith-Ray
2 months ago
I loved the staff and the work. Highly recommend

  FANNIE STOVALL
a year ago
Everyone that I met, from the front desk to my service advisor (Mandi)were awesome!! Mandi kept me updated at least twice a day. I never had to ask a question, because everything was answered beforehand. Kudos!! The service was amazing!!Service: Body & TrimService: Body & Trim

  Mel R
a year ago
MY BRAND NEW '23 vehicle was driven 577 miles while in Caliber Collision's possession for under a month for a bumper replacement. Almost more miles than I put on the vehicle since it came in. It was waiting on parts for 2 weeks. And should have been sitting still. AND should have been ready before Thanksgiving. Im sure someone was enjoying for the Holidays. I should have tracked through Valet mode. I am very upset . This is very unprofessional and was trying to be hidden by not putting the correct Mileage IN number on paperwork. I hate I changed insurance companies. ALLSTATE WOULD NEVER!!

  Tamaca Brown
a year ago
I took my vehicle to Caliber for body work. I was kept informed throughout the entire process. Mandy was very helpful and knowledgeable regarding the whole process. My vehicle looked great when I picked it up!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Patricia Rollins
a year ago
Excellent and superior work done on my car. It looked brand new, when I got it back. They informed me every step of the way, thru the repair process. Very friendly, caring, professional employees. I give them a 10 and thumbs up and I definitely will recommend them to family and friends.. Keep up the excellent work Caliber. Services: Painting, Body & TrimServices: Painting, Body & Trim

  topgun032
2 years ago
The staff was super friendly and took great care of my car in service. Received daily updates was very transparent. Even vacuumed and cleaned the interior when I only needed the exterior fixed. Plus, thank you Mandy for personally driving 2 hours out of the way to pickup the final part so I wouldn t have to wait all weekend for my car. Y all the best!Service: Body & Trim

  Blaine Thornton
a year ago
Great Knowledgeable team! not only did they keep me informed everyday, but they really took time to explain the process of getting the car into the shop so they can do repairs. Not having to use a body shop before, this was all new to me. Repairs looked Fantastic. Couldn't be happier with Caliber in Downtown! thank you team!

  Sy Fifer
a year ago
Caliber did a great job repairing my vehicle. My truck took a hit from the back while parked and sustained damage on the bumper and scratches on the rear door. They were excellent with communication about the whole process. The only reason I gave 4 out of 5 was once I receive my truck back, I noticed that one of my tag lights that worked before wasn't no longer working. Now it was mid day when I picked my truck up so we didn't notice it, but I noticed it later. I felt like it would be petty to call back in for a tag light bulb but they did excellent on everything else but I mean this from the bottom of my heart: Both of my tag lights was working y'all before I dropped it off y'all! If y'all seen my car y'all would know I'm not lying, I got aftermarket headlights and Taillights so you know I'm paying attention to the tag lights. I was thinking bout upgrading them too. I was gone put some LED bulbs back there. The factory ones (worked) until lil Caliber nem got hold to em. Now I'm riding around taking chances cause the police can't half see my tag! 4 outta 5 y'all!!!!! Can't give y'all the 5

  Andy Bullard
a year ago
Made my claim December 2021 , vehicle initially in January 2022. Called them in October 2022 inquiring about backorder part. They hadn't even looked into it but said they would. Called back December 2022 and found out they had it. Vehicle finished being repaired in February 2023. Over a year between claim and completion , and I'm supposed to be satisfied??

  rick mcvay
11 months ago
Great place to do business. Everyone who works there is friendly and professional. Body shop guys did an outstanding job. I was updated on progress through out the entire process. Super nice place of business.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Anthony Don't Worry About It Mason
2 years ago
Just got my vehicle back after 5 months and I am NOT pleased with the quality of work. Absolutely NO care was given to my interior during the process. Glue was left all on my seats and floor mats. The section that was painted has a run spot that looks like it came from overspray. A piece of the carpet retainer was misplaced but luckily I was able to obtain one on my own to replace. Light scratches on the hood that wasn't there when I dropped the vehicle off was present like they sat items on top of it. My driver door where they did quarter panel work at doesn't line up flush with the rest of the vehicle. There's a visible gap when the door is fully closed. $9,300 worth of repairs that was sloppy done. WILL NOT RECOMMEND to anyone who has a decent vehicle to go here.Services: Painting, Body & Trim

  Reginald Dancy
a year ago
I Love caliber collision work the staff just all around professional experienceService: Body & TrimService: Body & Trim

  Peter Fox
2 years ago
They were professional, responsive and courteous and a pleasure to work with. Excellent workmanship on repairing sunroof glass and mechanism. I would not hesitate to recommend using them for your repair needs. Ask for Aaron. Great rep!!!

  VeAndrea Washington
2 years ago
I highly recommend Caliber Collision. They kept me informed of the progress for the repairs. Top notch customer service and my truck looked brand new when I picked it back up. I was even provided a much needed small interior. It seem as if there was exterior detail, not certain, but most definitely the interior.Services: Painting, Body & TrimServices: Painting, Body & Trim