AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elexis Dewalt
a month ago
Customer service 0/10 employees don t really wanna help there customers. Adrien made me make sure I don t come back to this location.

  terry rabb
3 months ago
Very neat place and they get you in and out they have a good group of workers that work good together

  Kelley Alsobrook
4 months ago
They had what I needed and the staff was super sweet

  Latasha Evans
a year ago
Great experience I even received some information that I needed to know for all of my next purchases. Your staff here is just amazing thanks y'all.

  Jake Klusewitz
a year ago
Really bad experience with AutoZone's upper HR management after 4 months of solid work performance reviews. Was given a direct job offer, then two weeks later the rate was suddenly changed. My manager, Jil Greene, Field VP of HR, then tried to change our agreed upon pay rate again. When I addressed this with Jil, she said that it was very unprofessional for me to be asking for what we originally agreed to because that's no longer on the table, and it will be difficult to professionally move past this discussion. She told me it was all a misunderstanding, saying, "I make mistakes. Unlike you, I'm human." When I told her I turned down another position because of our previous agreement, she told me, "You're not special. A lot of people are looking for other jobs."I was upset and asked to speak with someone in HR and she refused. She said she would have someone reach out to me, but they never did. Because it's legal in TN, I recorded all of our conversations and asked Jil if we could meet to discuss the original agreement, and she said no, "I won't listen to your recording. That's not how AutoZone does business." Jil Greene then abruptly ended our conversation, then ended my employment contract.I sent all my recordings to an HR contact and can only hope this will be followed-up on in some way. It is astounding to me how many similar stories I've been hearing about AZ's upper-management, and wanted to share my horrible experience as well.

  Rita P
a year ago
Your sales rep at the register's wasn't eager to check me out. After getting what I wanted & walk thru the short maze to check out. Because no one was at the front register. I waited for the workers to finish their conversation with each other before they asked if I was ready to checkout.

  Jennifer
a year ago
I just called this location and received thee most HORRIFIC customer service possible! I called at 8am and spoke with an employee by the name of Darnell for a part pricing and he was able to assist me perfectly fine. I called back at 9am to confirm and place my order but I was informed by a male employee that the part is not in stock and cannot be found. I mentioned it was found earlier by Darnell and then he states he is gone for the day. I ask for an explanation and he CUTS ME OFF mid sentence and begins to OVER TALK ME! He passes the phone to a female and I mentioned to her what Darnell found and asked how it sold out so quickly and then she CUTS ME OFF AN SAYS THE SAME! Then the phone is snatched again by a louder and MORE RUDE WOMAN! She cuts me off and mentions the same of it being out of stock and I begin my explanation again of what Darnell found earlier for me. I told her to explain how he can find it but the rude male and female can not. She said the female was not RUDE SHE IS A CHILD?!!!! A CHILD?!!! So is autozone not only hiring poor customer service employees but children workers???!! That manager ebony and those employees are a POOR representation of your company and need to be repremanded IMMEDIATELY!

  Yolanda Elder
a year ago
I like AutoZone, the guys are always very helpful. Can't say that about any of the females though, for whatever reason I get attitude from them. They look at me as if I'm bothering and annoying them if i ask them for help. I'm polite and respectful when I approach so why the tude? I'm not kidding, this happens to me at any AUTOZONE I've ever gone to. Wth?

  G Hyde
3 years ago
I actually just left autozone at about 8:50 pm tonight. There customer service is great and the staff is excellent. Tonight was even better, I came at the last minute due to the fact my wife had just noticed after getting home from the store. I'm a disabled Veteran with quite a bit of health issues with my hands and wrists. So I asked the employee name "Josh" if he wouldn't mind helping me and he did with a smile. That's how customer service is supposed to be like what a great guy!!!! Thanks again

  La Shontay
9 months ago
I have to do a one star today I m at the register and the girl is just on her phone and ringing me up like ma am get off the phone and check me out it s not that important u at work behind the register smh

  John Bowers
3 years ago
Josh helped at AutoZone at 4130 Yale Rd. Just wanted to say thanks to Josh for the best customer service, he helped my mom get back rolling by putting a new battery in her car and answered all our questions with no problem, we even tried to give him a tip and he said we didn't have to do that. He offered service with a smile. Thanks again

  Michael craft
a year ago
The Summer store is the slowest autozone in Memphis. There was 6 people ahead of me and 25 minutes later there was 5 people ahead of me. What a waste of my time. It seems like the only person working was a Hispanic lady that was more concerned about people that needed to check out rather than the ones in line that waited for her service. I will never go to this store again.

  Terrance Taylor
4 years ago
From out of town, went in for a quart of oil and was treated very rudely by a black guy with a manager,s name tag. Called corporate and left a message; never received a call back. I took my business to O'Reilly's and received great customer service there. I refuse to be treated badly where I spend my money.

  Debra Carter
2 years ago
They met my Auto needs. Good customer service. I appreciate the store associate helping me carry my items to my car. Without me asking, she saw that I needed help and offered to assist.

  Felecia & Kenneth Powell-Anthony
a year ago
Clean and not cluttered. The staff was very friendly and the young man that service me was very polite and helpful. Great experience.

  Stan Burrell
4 years ago
Mr Darryl was very well trained, helpful tactful professional. Got me in and on my way with everything I needed for my Mercedes. Thanks Darryl tell your boss you should be promoted. Chef

  Patrick Gibson
2 years ago
Great assistance from Adrian and his fellow co-worker as always. The Yale Rd. Store is the best location to visit for all of your Auto Part needs with very knowledgeable people that works there.

  Tramayne Simmons
3 years ago
Today I received them best customer from Ms.Janice D. Store #5032. Ms. Janice was very helpful and patient with me. I will definitely continue to shop at autozone. Great customer is the key.

  Duane
6 years ago
Damian and Trina showed great service and professionalism.I brought my moms 2013 Buick. It was not keeping a charge. Trina came out (into the cold) and checked out the battery and yep, bad battery. After my mom purchased a new one, Damian came out to replace it, and it was no easy task. Both employees showed great teamwork and helped us our tremendously.

  Dave Lund
6 months ago
Knowledgeable parts folks very helpful.

  MeChelle Belle
5 years ago
Charles was very Kind. He was prompt knowledgeable and very willing to assist. He even came out in the snow to troubleshoot an issue I had with my wipers! Thanks Charles, and AutoZone, congratulations on a stand up employee!

  Jay Bee
a year ago
This AutoZone location is kind of lazy. Had went online and the website said my part was in stock. The female "employee?" said it wasn't in stock. After insisting, low and behold, she found the part. All's well that ends be well.

  rosemary rhyne
a year ago
Very helpful a Serviceman assist me in my car he check my battery and two other things and explained it al They was not busy. Right On PointFelt safe in the part in lot

  Alleigh Brown
4 years ago
They had to correct a mistake another store made with my battery but they went above and beyond to help me get my full refund back from the other store.Super amazing staff, they will take care of you!!!

  Artie Hamlett
3 years ago
Janice was extremely friendly knowledgeable and helpful with the print that I had saved me a ton of time and money will definitely be back.

  Mary Moses
a year ago
Asked for help was told go to the isle and read. So basically go find it yourself. I guess holding up the counter was more important

  Mike Jones
10 months ago
If every AutoZone worker was like Adrian the manager here AutoZone would be the perfect store

  Billy Burns
6 months ago
Great customer service here

  Deangelo T
5 years ago
This happened a while ago. I was reminded. Management (The short one, forgot his name) at this AutoZone thought I didnt know policy when refunding an item. He stated that they dont sell that product anymore when that same product was behind him, then he acted like it wasnt under warranty which I know it was. Then he stated that I must know everything and got an attitude stating Ive been working here for years. I said how long you work doesnt matter its your skills that do. He said i dont got to return it. That maybe so, but you not returning it because i embarrassed you is wrong and unprofessional. Plus I can go to another autozone to return it. He gave me the barcode to have it refunded. I use to work at the 24 hour autozone in memphis. So I know he was lying the whole time saying he dont see it in my warranty and how they dont sell them anymore. The woman who refunded for me was helpful and nice but I dont know what was wrong with him that day, keep your problems out of work.

  Nicole Thomas
2 years ago
It's was raining an cold I can't remember the man's name but he was tall with locs he came out looked at what I had going on he went out his way I really appreciate his customer service.