American Residential Services LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  J K
3 days ago
After several attempts to contact you and emails, chats. It s time to go to the State Contractors Board, in 2 States, I have completed my obligations to move forward. ARS makes it difficult at best to contact on issues.

  Irene Puleo
a month ago
After having ARS for a few years they told us we needed AC units so we got some nice Carrier AC units but after having them put in in August of 2022 the unit what's going on and off and on and off and the gentlemen who comes out to check them was just there in November of 2003 and did not say anything was wrong with them. When the next man came out to check the units again and he said that the bolt was loose probably from the air conditioner vibration and that the freon was all gone so we were charged $500 for 5 gallons of freon from a practically brand new air conditioning unit that was fine in November. So after telling me that carrier was a really good unit they then were saying that basically it was falling apart from use after a year and a half.. I so don't believe that and I am going to call the CEO of carrier and I am going to call the Attorney General's and if I have to I will go on television. We were highly taken advantage of and I am not appreciating that and I did change my company. I feel like ARS are scamming us

  C Shep
5 months ago
I called ars 11-2-23 and scheduled an appointment for the same day between 4-8pm the technician called me at 2:30 asking if I was home I informed him I was at work but I could meet him between 4-4:30pm. We agreed to meet at 4:30pm well at 3:38pm the technician called again and stated that they gave him another job and ask could I reschedule for the next day 11-3-23 between 4-8pm I agreed. On 11-3-23 I arrived home at 4pm I called ARS at 4:40pm and was told the technician never reschedule my appointment. I talk with a customer service supervisor and he promised he would send my complaint to upper management and he scheduled me another service call for 11-4-23 between 12-4pm . Well on 11-4 at 5:45 I called ARS and was told that I didn't have an appointment scheduled. They finally showed up on 11-6 after I made another called BUT I HAVE NOT HEARD FROM ANYONE IN UPPER MANAGEMENT

  Bob Beideck
3 months ago
Call to complain and get switched to the other plumbing division in my area after numerous failures by the assigned plumbing division, but was forced to deal with the very division I was complaining about. Very disappointing and it s making me reconsider whether the HVAC s quality of service is worth the effort to have a single company and stay with ARS.You could have made it much simpler, I asked to be switched to the Dallas plumbing division, but you let the poor customer service from Fort Worth continue that doesn t even fully understand why I ve had it with them. I m only willing to try so hard to stay for HVAC and you re failing right now!

  Marck Linnemann
a month ago
This location is suppose to be the HQ for all rocky mountain div. But does not seem to want to answer called. Continued tries to their 901 and 855 go unanswered or busy - probably form others calling to complain like me. Stay away from this company - they charged us for work they never did and work that was under par for a typical plumbing company. I am seeking legal for issues they fail to take responsibility for.

  Richard Jones
5 months ago
10/30/23 Horrible service from the Orlando office. The A/C unit they installed 3/5/22 the compressor is no good. The office will not answer my calls for 3 days so far. 11/1/23 Nicolas said he would have the supervisor call me back, but that was another lie. I am waiting for an answer from the corporate office now. Lets see how long this will take.

  Matilde Villachica
3 months ago
If I could give this company a negative I would ! Issues with ongoing roof for the last year and they send multiple people to fix it and then it rains and the same leak in the same spot they installed the AC. I told them to just take AC and give us money back and nothing . Then I asked for corporate number and they gave me bogus number . Scam don t go with them . Also don t write me that you will send complain to quality manager because I have been there done that with them and no resolution .Don t write me back Asking me to text my info to a number that will not get back to me . Please don t use this company . It is a SCAMMMM! Look at all the reviews and see that they have same response for everyone . They don t provide with an actual number for the company that will get you a resolution .

  Trache
6 months ago
Scammers!!!! Now that my family got me involved I don t stop until I get a resolution and this sorry excuse of a company is held accountable. Beutler, a subsidiary of ARS, knowingly installed a faulty AC in my grandparents home (not once, but twice) and have not been showing or offering a refund. Being that their elders and my grandpa is on hospice, I ve contacted the county and it is elderly abuse. They all need to be bankrupt because Beutler and ARS have both been contacted multiple times and per usual have not done anything. That is why I ve contacted both the federal and state licensing boards to file a complaint for financial exploitation (a form of elder abuse). I ve contacted multiple media outlets about the issue and will meet with an attorney this week. The county inspector is also coming out later in the week and I m sure they ll be fined. Look at all of their horrible reviews on here and on yelp before you even consider going with a fraudulent company. Absolute trash.

  Gail Ward
a year ago
Had a contractor come to give an estimate for a new 3 ton Trane AC unit. Got an estimate of 16,500 plus 6500 for duct work. Wanted to know if we owned or rented, plan on financing etc. first question was how much did we have budgeted. After the quote, he asked what did we think the price should be, told him high cost of 12,500 and he replied he could do it for that price. What should the price be? Who knows as it seems they will try to rip you off, then try to get you to take another price. Needless to say, won t be using this company. Maybe the owner of ARS should do an undercover episode again and see what it REALLY going on or maybe this is how this company operates.

  Mike Besnecker
a year ago
Tech arrived 2 hours before his scheduled window. My wife and I were very grateful for that. His knowledge and ability to quickly diagnose the issue was profound. He walked me through every step, explained every cost and even went as far to explain when it would be better to invest in a whole new unit. Our techs name was Jason I think.

  Brian Markovich
a year ago
Please avoid this company. Are they Home Depot certified, are they not? I cant get real answers for this company. For almost a year now, ARS has been unable to get my temperature upstairs below 78 degrees. They just completed work yesterday, and my unit still is not functioning properly.Response to owner comments below.... I have been working with your Corporate office, your Quality Assurance Manager, and everyone else you have thrown at this problem, yet we get no results. Instead, we get broken promises and excuses for everything. Example.. our lead installer is OOO sick today, and we wont be able to make it to your house today. Or my installers had the right architecture diagrams, they should know what they are doing. Furthermore, with the amount of money I spent on a new unit, and have complained my unit hasn't worked for over a year, I would hope you would already know about my account. So this represents a significant problem. When an Owner doesn't know what's going on with his business, the business is going to suffer significantly. As nobody is going to care but you, when your checks stop rolling in, or a lawsuit occurs. You should already know who I am. Plus, you should already be aware that I contacted Home Depot's certified installer department, and they told me you no longer represent them. Your lack of knowledge about this case in your office is very very suspect, and very very concerning. If I could now rate your company a -100 if I could.

  Kathie Moyer
a year ago
The tech John was excellent . He found a small pin hole that was made at installation . I expect this will be guaranteed due to this new 10,000.00 airconditioner.John was excellent and answered all my questions. He repaired it while he was here . I would like to request him for all my future checks ! Great employee !

  Amanda Chestnut
a year ago
Tyler & Ethan are awesome they are a great asset to ARS!! They did a GREAT job on our electrical work. The entire process from start to finish was smooth and quick. Very glad we went with ARS. Thanks again guys we appreciate it!

  Gayle Otis
a year ago
I purchased a new refrigerator and it kept tripping the GC I F receptacle. So I called ARS because I ve had great service with Tyler Sheets in the past and he came out and figured out that it was the new refrigerator that was causing the receptacle to keep tripping. He fixed it very quickly and efficiently. I highly recommend Tyler and a RS for any electrical needs.

  Becky Lohr
a year ago
I called 4 A/C companies and all of them wanted to order me an expensive part to fix my unit. Josh came from ARS and repaired my unit without adding any parts. It was a loose wire! When he left I was totally satisfied with my service. I would recommend ARS to anyone. Thank you ARS and Josh for making my home cool again!

  Betty Henry
a year ago
The tech (Rodney Reynolds) was very professional. He checked my system, informed me of what my problems were and even gave me referrals to contact to get them taken care of. Thanks to ARS for their dedicated technicians that are willing to help in any and all circumstances.

  Sonia Darquea
a year ago
I was called several times to make an appointment. An appointment was made a was canceled. Made another appointment for today between 1 to 5 pm.no call no show. I called 5:50 and asked to talk to a manager.A technician showed up at 6:30. Again I didn't get a call. That was to late. The teck asked what time would be better for me. (Afternoon early). Let's see when I would get a call for the third appointment.

  Kimberly H.
7 months ago
Bad service I've been waiting on 550.00 for over 4 months where they have not abided on a certificate that is good for up to a year if they couldn't fix my issue in 24hrs they guarantee you 550.00 plus each day it's not fixed that you have to stay at a hotel both would be compensated to me it took over 4 technicians to come out for different days they seem to not know what to do or what was wrong I don't know where they hired the 4 guys but each one need more schooling on hvac work finally I got someone out to find out it was faulty wiring on they end and malfunction thermostat they have continued to give me the run around with this certificate that they said they would alter if they can't fix things in 24hrs please don't use them home office in Memphis never return calls nor answer phones and the manager at Nashville location has a lie every time I've called I recommend going somewhere else

  Ronnie Bollinger
a year ago
Had very good experience from the salesman to the installers. Josh and his partner installed the AC and were very professional. I highly recommend this company if you are in need of a new AC Unit.

  Veronica Roberts
a year ago
As the corporate company for Roger The Plumber, they were supposed to be resolving a dispute I have after they replaced a 3.5-ton AC unit under warranty with a 2.5-ton unit that doesn't cool. After repeated emails and phone calls, I'm taking legal action.

  Georgianne Mathews
a year ago
David was personable and he completed his job thoroughly. He also gave me some helpful tips on how to maintain my sinks. I was very pleased with his service.

  Lauren Macheski
4 years ago
It is totally not true that your available 24-7 for services. I live in Myrtle Beach, SC and was just called by a rep to cancel my appointment for tomorrow, Tuesday, May 28th, when I called Thursday, May 23rd. The rep told me that since I was not a first year warranty customer they couldn't assist me because they were too busy. She was told by her service manager, Shannon Rocha, to call and cancel our appointment. Yall say when waiting for a customer service rep that you "make it right or refund 100%" Well, that's a lie. You are not making anything right by canceling an appointment for a customer who's had non stop issues with our 4 year old machine many of those problems are your fault. I'm livid!! I've called corporate and we will be looking into a civil lawsuit due to your careless work. The unit in my attic is melted and looks like it could have caused a fire. It is truly said that we paid for a beautiful brand new home in 2014 and your unit has given us nothing but trouble due to careless work by your technicians. Hoping you all can rectify this situation and rectify it fast.

  Tanya Davis
4 years ago
Do not use!Our experience on July 5th was unacceptable. We used the Laurel, MD branch.Our unit went out on the 4th. I called the evening of the 4th and was pleasantly surprised that someone was able to take my call. I said our unit was NOT working and we wee going away so we would have to wait until Monday.Our plans changed and we would be taking off Friday night so I called Friday morning to see if someone could come that day. When I called, I was told we were scheduled for ROUTINE MAINTENANCE on Monday (this should have been my first red flag).Someone did come out on time. He knew we had to leave within the hour and said that was enough time. I told him we also had a coupon for no diagnostic charge (my understanding is that should have deducted $120) when repairs completed.He quickly assessed it was the capacitor and said it would be $536.42. I then reminded him about the coupon which he danced around saying that it would have been even more. WHAT??! I was not happy but we had to take off soon so I though it sounded a little high but went for the repair.Later, I found out that this is a $25 part. Our friends told us they had the same part replaced (on a similar unit) for $200. I also researched and the average cost for this repair should be $150.It took minutes for him to complete. He then checked our indoor unit and on the sheet wrote the wrong size filter and that it was clean. My husband said he never even looked at the filter. He asked my husband the size and my husband replied with the correct size and that it needed to be replaced (not clean).When I called to cancel our appointment for a new unit quote, I explained that I was not happy. The rep explained that the price includes a warranty on repairs. That is ONE EXPENSIVE warranty. There is NO breakdown of charges on the invoice. I was told that someone from Quality Assurance would reach out to me so I could express my concerns. It has been a week and no one has returned my call.

  Neil Patel
a year ago
Mark did such great job! He did check make sure everything work fine. He take is time and fix it. I highly recommend his service and very professional

  Randal Miller
4 years ago
From reading many of the reviews, we see A.R.S. has had a lengthy history of problems with their service. So in keeping with their legacy, I will add my story:In April 2018, we were in need of a new a/c system. After a $7000 system got installed in our condominium hallway (air handler) and on our roof (condenser); in June 2018, we have had nothing but bad customer service, bad internal operations communication and outrageous incompetence. We are owners, not renters, so our investment matters.1. We were sent an annual bill for ongoing maintenance that was in error, since we paid for lifetime maintenance checks.2. We were scheduled to have our 1st annual maintenance check in May, but it was "incorrectly scheduled" due to another "calendar error".3. We did not pass our city inspection due to shoddy installation on the roof of our condo where the condenser is located. A tall ladder was also not included in the work order that was necessary to do the inspection.4. We have had three "rescheduled appointments" (today being the latest one) because the dispatch division does not tell the maintenance/drivers a tall ladder is needed to access the condenser unit on the roof. They even tried to do half of the inside inspection today and reschedule the outside inspection another day, which we angrily declined.So, to all parties who might even consider making an a/c installation purchase through A.R.S., BUYER EXERCISE EXTREME CAUTION.

  Keith Mousley
a year ago
Rodney came on short notice and was very helpful in diagnosing our AC issues. He also discussed options with us. Nice to work with. Thank you, Rodney!

  Noah Garcia
a year ago
Ricky came out to help me on a serious plumbing issue and he was very time efficient and very respectful even to a young guy like my self. It was definitely a pleasant interaction given the horrible circumstances but for any services I need in the future I ll definitely give y all a call

  Big RedDella
4 years ago
This is the worst company that I have ever dealt with. We purchased a new air conditioner unit in 2011. And we have had nothing but trouble from day one, I have a folder of repairs done to our unit. The final straw can on April 21, 2019, when the unit started smoking and sparking. I called and a tech did come out and said that some wires burnt out. Can you image if we were not home, our house could have caught on fire. Or if we were home, we may have burned to death, I have a disabled sister in a wheelchair and a mom that does home dialysis. Can you image me trying to get my disable sister in her wheelchair and my mom off of her machine in time. Then I was told that the part would be ordered and replaced by April 23th. Then when I called on 4/23 because no one called me, I was told that the part was thee and someone would come and replace it on 4/24. Then on 4/24 I received a call that the part was not in and it would be in on 4/24. I told them that was not what was told to me, anyway. On 4/26, a tech came and changed the part and we had heat but then it started smoking and sparking on 4/27. Another part had burnt out, and I also found out that the Supervisor lied the part was in ever since 4/24/19. So, now another part has to be ordered, I want to know why parts/wires keep burning out? I am so tired of this unit and of your company and all of the lies. Your company is putting my families life at risk. I have been complaining and saying that we want our money back, since I made a complaint to the BBB. But agreed to have your company work on the existing problem back then. Now I want my money back for this system and all of the problems and trouble that we have had with this system. And what makes it so bad, one of the service techs told me to give your company another chance. And we did and got a plumbing issue fixed, but there is no fix except giving me my money back for this air conditioner system. I have been giving my word of mouth opinion of ARS and it has not been good. i have even posted my compliant and dissatisfaction on FB and on Tim Tebow's Foundation website. Never ever ever will I recommend this company to anyone. And I am not finished complaining yet. Your company gets a -1 from me..

  Robert Yelenak
a year ago
Easy to setup appointment for service, technician was early for appointment courteous and competent.Suggested some things to help maintain the unit.Overall a good experience.

  bob pappas
a year ago
Max was great. He was polite, informative and conducted himself in a very professional manner. I would welcome him back any time We need service.