Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Chris C.
2 weeks ago
We recently had our vehicle worked on for the first time at this Auto Pro location, and it turned out to be a terrific experience. Everyone was very nice, professional, and informative when it came to the diagnosis & details (with photos) of what the known & unknown issues were with our Honda. We asked them to look for some potential additional problems while they were working on it, and there was no "sales pressure" whatsoever when one was found that we could have waited on to get fixed....so that's always a big plus. Would definitely, and will certainly, use Auto Pro on Home Ave. again in the future! (Bonus points for the super comfortable couch in the inside waiting area, too!)
Boomerocity
a week ago
The Auto Pro team did an excellent job on the wheel alignment in my car. They did it right, fast, and affordable. I ll definitely use them again!
Lacey Grubbs
a month ago
They are such a great shop. I had a severe issue and without hesitation the store manager and main mechanic came together and figured out how to solve my issue. They took the extra initiative to make sure that I was safe on the road. I would recommend this shop to anybody hands down the best service I've ever had.
Dee McClain
2 months ago
First time customer!!! I am highly impressed with the services I received from Auto Pro! The mechanic, Paul, whom worked on my vehicle, did a perfect job!! He was thorough and even followed up with me regarding the services he provided to my vehicle. I would highly highly recommend this company! Especially their awesome staff and mechanic Paul!! Truly happy with them!!
Lacey Grubbs
a month ago
The people here are great. They genuinely care about their customers. My car became unsafe on the road and I was unaware of the threatening instability that my car had. Without hesitation Caleb made me aware of what the cause was and what needed to be done. They fixed it without charging me an arm and a leg. Made sure the car was driven and tested for any instability before I left and charged me for the repairs. Not many shops take the initiative to reassure the quality and safety of the repair before charging the customer and handing over the keys. I would recommend anyone with any kind of issue with your vehicle to percent trust this shop. Thank you for being through.
Robert
6 days ago
Busy would be my only complaint but how could I complain about there popularity and success. I have been coming here for years and my mom even longer. I never have to be worried about getting scammed or over charged. I know I am getting an experienced honest mechanic when I come here and there popularity should tell you the same thing.
ingrid E
2 weeks ago
Was my go-to mechanic for almost 11 years. Recently? They dropped their quality in workmanship and standards right into the toilet. Brought our Infinity in for starting issue. They claimed to have found the issue and fixed it. It died in a shopping center shortly after we picked it up. That was the SECOND time they sent us out of there with the issue STILL existing.Last week, we had our F-150 towed to them for a revving engine and oil drips on the garage floor. They charged almost $1000.00 for a water pump and seal fix. They said they checked for oil leaks and none were found. On the way home? The super high revving of the engine started up again. Once the engine cooled down at home, he checked and there was NO coolant in the reservoir. Not a drop! When we got home, we saw fresh (and warm to the touch) drops of oil in the driveway. Clearly the mechanic never refilled the tank with coolant nor did he ever check for the oil leak. When contacted this am? He flat out denied forgetting to fill the reservoir and stands by the claim that no oil was found leaking. Basically? His only response was to bold-face lie! Turns out that THAT person? He was the new GM. We even have pictures and video footage of the fresh oil leakage as well as the empty reservoir to prove our claims.his only concern was to make excuses, lie and claim that something else must be wrong.We are DONE with this AutoPro shop!Done, done, DONE!
Mr. Mitchell
a month ago
Best service We've ever had. They fixed a problem that Firestone had made and the price was very reasonable. We drive from Knoxville to Alcoa just because they're great at what they do and more importantly HONEST!
KATHY NEWMAN
a month ago
Amazing customer service! My family and I were on our way home to Indiana when we had car problems. Stopped to have it looked at and they went over and beyond to help us get back on the road as soon as possible. Replaced radiator and had us back on road in a couple of hours.
James Cruz
3 months ago
I am very happy with the service I receive at Auto Pro. I schedule an appointment, drop off my car and pick it up a few hours later with no mystery charges or pressure for additional services. Josh keeps me in the loop with the progress of my repair and is easy to work with. I highly recommend this shop!!
Dean Pettine
a month ago
Lee, Tony & Doodles MADE the place!! I took my personal and service vehicles to Auto Pro for years, & loved it!! But when Tony left, then Lee, and Doodles retired when Lee left... It's absolutely NOT the same place! Now it's just another corporate owned service center that does less/worse service and charges more! We're going to Volunteer Service on 321 where Lee is now!
Gary Entz
3 months ago
This team are straight shooters and do not try to upsell services you don't need. It's nice to have experienced mechanics that are exceptional with figuring out what the specific issue is with your vehicle. Thinking we had a wheel bearing issue they determined it was actually an issue with the tires instead which saved us substantial money. It's refreshing to have someone exceed ones expectations...they've gained a future loyal customer.
phyllis warner
a month ago
Cameron and Josh made my experience A+. They worked with me to fix problems with my car without it costing a fortune. On top of everything, they were so patient and kind. My husband has dealt wit AutoPro before and was extremely satisfied. Thank you!
Diane Hicks
3 months ago
I have been a customer at Auto Pro for many years. Earlier this week I took my car for an oil change and to check for any routine maintenance that might be required.I was told that the cabin and engine filters needed to be changed, and I agreed.The next day, while driving, the glove box cover, where they had to access the cabin filter, fell off onto the floor, spilling out all the contentsIt scared me and was not safe while I was driving for that to happenWhile I realize that things can happen, and all the years I have been going there, nothing had ever happened of a negative nature before now I have to return for this to be rectifiedFor this reason I cannot give five stars. And all previous visits, I have sung the praises of Auto Pro and recommended Auto Pro to many people who have also become customers.I sincerely hope that the high standards will be upheld.
Sharon Campos
a week ago
Very professional & Very courteous.Next day appt & finished on time as promised.Will gladly recommend & use them again TY!
Joseph Harter
5 months ago
I have been with Autopro for many years and always have had good outcomes with work and scheduling. I usually leave my vehicle as they are typically booked up. Honest business operation and they were able to squeeze me in as I work out of town.Haven t had any reason to go anywhere else.
Mark McCormick
3 months ago
AutoPro had my vehicle for 3 days and when I pulled out of the parking lot it stalled. The reason I took it to them was because it was stalling. They told me they drove it multiple times which obviously was a lie and that it never stalled while they had it. They had the vehicle for 3 days and did absolutely nothing. They also did not call me when the truck was ready or to give me updates like they told me they would. I made an appointment to have the truck at their facility and it was supposed to be a one-day fix. Despite having an appointment it still took 3 days and we still have the same issues with the vehicle.
Shaun Dillinger
5 months ago
Lee and the team here took great care of my car. Another shop told me I needed brakes but Auto Pro confirmed that they were not needed until my next service. They save me money and keep me safe every time I use them.Services: General repairs & maintenance, Tire rotations, Oil changeServices: General repairs & maintenance, Tire rotations, Oil change
Aimee Woodrum
a month ago
This used to be the only place we would trust to take our cars but it has been bought by people that are overpriced and don t know what they are doing. They are dishonest and scheme ways to get your money. Do not trust reviews from before 2024.
Diane Gehrig
2 weeks ago
They squeezed me right in and I had my little maltypoo with me,,they let us hang out in the waiting area. Before I knew it, they changed my battery and changed my oil and it was time to leave.
Kalynnza Richey
4 days ago
Jennifer and Cameron are very professional sweet and caring people. I would definitely recommend getting your car services at AutoPro
Bob Mester
2 months ago
Auto pro was friendly fast and efficient. I used their key drop and that went smoothly as well. It was my first experience with them and it was excellent. I recommend them.
Karen Chandler
a month ago
I have used Auto Pro for several years and have found them to do excellent work for reasonable prices. They are friendly and have integrity in their work.
Douglas Goble
3 months ago
Lee and staff were awesome. I went in with what I thought the problem was and they diagnosed it to be something much simpler. Could have charged me a lot of money but they were honest and fixed my issue for much less than I expected. Highly recommendService: Electrical repairService: Electrical repair
Dollie Franklin
3 months ago
Always a great experience at Auto Pro Staff is friendly and nice. Quality work. Never do anything without checking with me first. Love that.
Larry Johnson
2 months ago
Great job by Josh in checking friends starting problem.Great job by Paul in oil change, as always.Great job by Cameron at front desk.
David LaRoche
a month ago
They were knowledgeable, efficient and courteous. Most of all they were honest and affordable. They explained exactly what they did and helped me out greatly. We will definitely be back.
Mark Drake
3 months ago
The good folks at AutoPro were very upfront about pricing and timing of the repair, and regularly kept me up to date. I also felt like they weren t price-gouging me with unnecessary repairs. Thanks ya ll!
G. Alan Sieve
4 weeks ago
They got me in and out within an hour(oil change and inspection prior to a long trip). They told me what they found as they went along, they didn t do anything they didn t have to, and the bill was reasonable.
Diane Rocco
7 months ago
Been a customer at AutoPro on Home Ave for going on 10 years, and they're great. I've never had any problems with the work they've done. Lee & Tony are very knowledgeable, carefully explain any problems, and are very professional. If you're looking for competent and honest mechanics, this is the place.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change