AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cisley Davidson
2 months ago
The staff was very nice and took me right to the item I was looking for as soon as I entered the store. Friendly and fast service!

  u2 Lillard
2 months ago
Hello ,My name is Ed Lillard . I own a KIA sorento and I had a dead battery so I went to the Autozone in Manchester on Hillsboro to purchase a new one. A young man named Andrew was exceedingly helpful. I am 63 y.o. and I had surgery on my back a few weeks ago. I could not have installed that battery myself. After he got off from work, Andrew came to our house and , in the pouring down rain, installed the battery for us.I would say that Andrew is an exceptional young man. Would to God there were more people like him in this world.

  Terry Adams
4 months ago
Didn't have parts labeled correctly and lots of stock items as like advanced auto parts did not have inventory between other town autozones .their inventory needs to be restocked.Particular part I needed was labeled as another part name and as well listed as a general purpose item which is not acceptable nor trustworthy to get back with to find it similar but not uses le

  Richard Pitt
a month ago
Helpful, expeditious assistance. Service with a smile. Good quality parts.

  Kelly King
8 months ago
During our family vacation, we were driving home and had some car issues. Thankfully my husband is car savvy and was able to identify the issue. We Google searched the nearest Autozone and this location popped up. I can t even begin to express my gratitude to the gentleman who assisted us. Not only was he extremely helpful and kind, but he even went above and beyond with my 7 year old daughter. He printed out some fun pages for her to color while we waiting for my husband to fix the issue. Craig was so helpful and knowledgeable! The only issue I now have is this Autozone is TOO FAR AWAY from where I live otherwise this would be our go-to place for all of our automotive needs! Thanks again for great service! Truly exceptional, above and beyond!!!

  A. Mac
10 months ago
Amazing! The store manager helped me and he was polite, knowledgeable and professional. I woke up this morning to leave for work and my car wouldn't start. My mom came over and helped me jump it. I brought my vehicle up to autozone and had him test the battery and sure enough it was about dead. He understood my finances and didn't try to up-sell me he laid it on me straight with knowledge to back it up. I needed a replacement. I believe he also understood I had very little knowledge on how to take a battery out of a Honda pilot so he made sure to come help me. He had it changed out and up and running very quick and didn't seem bothered to do it. I will always choose autozone and will highly recommend to a friend in need.

  christopher judd
a year ago
Awesome experience at this location. Service members were extremely helpful in getting us back on the road after our alternator went out when traveling home from vacation. They truly went beyond what was expected not only using their knowledge but personal connections to help me find a technician.

  Dianne McGee
6 months ago
Excellent Service...& went out of his way to help me put in a new battery

  Amanda Amey
a year ago
Wonderful store! They checked my battery, helped me pick out the right one replacement, and installed it. The whole thing took less than a half an hour and everyone was super nice and friendly.

  ANTHONY WISEMAN
8 months ago
GREAT JUST DIDN'T HAVE WHAT I WANTED. BUT VERY PROFESSIONAL.WELL WENT TO AUTO ZONE IN MANCHESTER TENNESSEE AGAIN TODAY I EVERYTHING WAS GOOD ACTUALLY HAD THE TOOL I NEEDED. BUT THE ATTENDANT WASN'T HELPFUL AT ALL HE COULDN'T LOOK THE TOOL UP FOR ME TO MAKE SURE I GOT THE RIGHT ONE. I BELIEVE HE JUST DIDN'T KNOW HOW TO LOOK IT UP.

  Pitts Birds
a year ago
Awesome experience with the Manchester store! After trying to do a warranty swap in Tullahoma with Elaine and being told that It looks like you bought it in 2014 and returned it for a refund in 2017, so I can t do a warranty swap on it when it was clearly swapped out ( who gives a refund on a 3 year old part!?) I called the Manchester store and my warranty was immediately found and swapped. Derrik and Rhonda were great! From now on I will take all my business to the Manchester store. Jarred and Dewayne are awesome in Tullahoma, but Elaine has made it to where I won t go there anymore even though it is only one mile from my house!

  Juleen Gutchess
a year ago
I had an issue with my truck back seat this morning and Craig figured it out and got the seat back down. Craig also helped me with the tire psi, one of my blinker lights and the headlights. I am so grateful that Craig was working this morning! Thank you, Craig for being so kind and helpful!! Peace, Love and Good Vibes.

  Adam Tarter
6 months ago
Awful nothing more to say and if you call the corporate office good luck with that too the rudest people that I've ever spoken with and I'm not exaggerating at all I wish I was ill never do business with any Auto zone again and I've literally been a customer for 30 years

  Jen
11 months ago
Craig!! You are a life saver!! Thank you for all of your help. You went above and beyond. It s nice to know there are still good people in this crazy world. Thanks again!

  Naomi Buchanan
a year ago
Craig and Ben are awesome! Helped me get the right battery and everything I needed after having issues at another parts store. Will make the drive any day to deal with them!

  Misty Davis
a year ago
Great customer service, the guy that helped me was very knowledgeable and I was able to get what I needed quickly and with a friendly staff, which seems to be a rarity these days.

  Gravy Anthony
10 months ago
The wisest generations turning out I don't think we need automated restaurants I think we need Self-Service auto parts stores when we could look up our own parts in order them ourselves to some of these kids that are working have no clue what anything is how do they even get a job working for an auto parts store puzzles me..

  mitch reavely
2 years ago
Like any parts store it depends on who you talk to as to how your experience will be there, however this particular location has some of the most knowledgeable people I've ever met by far. This is my go-to place for parts and should be yours as well. Huge shout out to Bruce, cliff, and barb for making this location as amazing as it is! You guys are awesome!

  Michael Long
8 months ago
Very nice and helpful had my parts all the time good place to get parts .

  Peggy Koessel
a year ago
Manchester TN Auto Zone is amazing! Craig went out of his way to assist me in replacing seat covers in my elderly fathers truck. I had problems removing the headrest to slip them on and he worked diligently to get them on correctly!! Thank you so much for all of your help Craig, you helped me make Father s Day perfect!!

  Todd Tipster Todd McKibbin
a year ago
The entire staff has been very helpful throughout the years, which is very helpful for a DIY, budget minded kinda guy such as I. I love their loan-a-tool program, where you can "check out" (like a library, but with a deposit) a vast number of dedicated, specific tools for a job, for a period of time, and get your deposit in full back upon return! I have also enjoyed a lot of free $20 coupons with their rewards program! The Manchester store is on their way to being honored with my "Tipster Todd's 5 Star Favs!" award. Keep up the great work guys and gals!

  Mariah Cason
a year ago
Craig was an absolute AMAZING help when my wife and I s car broke down and needed a new battery. He dropped everything to help us! Thank you Craig! Bless you!

  Calvin Lee
3 years ago
Very friendly and helpful staff. I had my alternator tested and unfortunately it failed, but, even though I was obviously going to need a new one, I was never pressed to purchase one from there. It was a pleasant customer service experience for me.

  leonardo lopez
a year ago
I was traveling back home to chicago when my car alternator went bad. I was blessed to break down in front of this AutoZone in Manchester. Mr. Wayne was very helpful they sold me the correct parts that was needed. And gave my car a jump start to send me on my way home

  OMG Im Free
2 years ago
Went there to get a toggle switch two guys are standing at the counter as soon as I walked in and they walked behind I think going into the officer behind racks and talking to each other seems like there's three of them back they're none of them offered to help me. I seen about a 56 year-old man that was actually kind of immature in doing work as I grabbed my purchase and went to the counter and stood there for about 15 minutes the older gentleman came and helped me while the other young kids step Decker and just chitchat the whole time will not go back

  Jid� Odusola
a year ago
This was Best autozone. I had a flat over the weekend in Tennessee and Craig helped me and my girlfriend call around to who can help us replace our tires because it was a sunday. Awesome place! when i need any supplies, I will come back to this autozone if i m close.

  Sybil E Smith
a year ago
I usually like AutoZone but this one was a disappointment. Only 3 people working & only one of those was helping customers. After some time & a growing line of 5+ people, a second person finally came to help. If they were any slower, they would've been closed!

  Joe Akers
5 years ago
Friendly service, knowledgeable people. Had a problem with my car and they helped me narrow it down to a few things to check for first before I spent a bunch of money that I didn't need to, also they hold up to their warranties . They are more than willing to help as much as they can. Seems all of the associates have a background in automotive and know what they are talking about, it's NOT just a body behind a counter selling you parts or guessing what it could be.

  Bob Kenngott
a year ago
Store manager ripped me off for my $75 alternator refund? People are thieves!! Go elsewhere.I'm mailing written complaint to autozone corporate and BBC TN!Inexcusable! Store manager and staff should be terminated

  J V
5 years ago
Made 3 trips for simple parts & return to get the parts corrected that were in NEW boxes.They never tried to fix the problem or apologize!!!! So ended up having to get refund & going somewhere else. They need to learn the CUSTOMER SHOULD be treated with respect not like they're ignorant just for a sale that could ruin your vehicle. So you need to know mechanics if you go there