Matlock Tire Service & Auto Repair of Lenoir City

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nikki Difrancesco
a week ago
It was very convenient and simple to make an appointment to get new tires put on my car. Check in and check out were both easy and fast. The staff were all friendly and very helpful. My appointment was at 9am and my car was ready by 10:30am. The prices were actually cheaper than getting the same tires put on at Discount Tire. I would highly recommend Matlock for all your tire needs and will definitely be using them in the future!

  Andrea Waldrep
3 weeks ago
Wonderful, kind people! Driving through town and got a nail in the tire. They work fast but make sure to do an efficient job first and foremost. They fit us in for an appointment, day of, and went to work right on time. Their prices were INCREDIBLY reasonable. Very professional. Too bad this was out of town for us, would love to have them near our home.

  Bill Woolman
a month ago
I set up an appointment 1 week in advance. Had multiple things changed on my truck. Was told it would take up to 2 hours and dropped it off.It only took 1 hour and the price was way less than a dealership!I will use Matlock in the future for all my vehicles!Thank you for quick and dependable services!

  Rebekah Elsea
2 months ago
They are life savers! I was headed from Chattanooga to Knoxville and my tire suddenly shredded. I was stuck on the side of the interstate with a shredded tire. I called around the several local tire places in Lenoir City with no hope and finally called them. They talked me through looking for my tire size where other places just said if you don t know the size we can t help you. I was able to go to their business with confidence they could help me out. I asked them to look at all my tires to make sure they weren t at risk of shredding like the other one.The owner walked out and inspected them. He said they all looked good but if it were him, he d replace the shredded tire and another so there are a pair of new and a pair of old but in good shape.I never felt like I was being taken advantage of, which feels rare when it comes to anything auto related.They were able to get me in and out within an hour with an amazing price for the tires.I might come here to replace tires just because it s the best customer service I ve ever had an auto place!

  Jon
a day ago
Took in my toyota last week and told the service desk it had a wobble. After paying $150 for an alignment and tire rotation, I drove off only to find it got worse. Took it back for them to look at again for them to tell me the wheel is bent. Why did I pay for an alignment and tire rotation when it's gonna have to be aligned and balanced once I buy a new wheel? Why did no one do anything to try to diagnose the issue before blindly doing an alignment? Or not noticing the bend or dent while they had all of the wheels off when they were rotating them?

  michele P
a month ago
The staff and service was Great! Went in with out an appointment and I was in and out in like an hour. I had an alignment and 2 tires put on. I have waited much longer at other places, for things too be done. Also price was very reasonable. Thank you Matlock!

  Cynthia Franklin
a month ago
Matlock Tire / Auto Repair is the only service department I can trust to do the job right the first time. Not many places you can trust these days with all that is going on in the world. Its so important for other businesses, as well to step up and be a leader to show honesty , and do what they say they will do, and show a kind attitude. Customers notice, and then you get there repeat business.

  Janet Culpepper
4 months ago
Everyone I dealt with or even overheard others dealing with Matlock employees were very professional and courteous. One of the few places where the customer is treated so well. Their facilities were very clean and comfortable. The wait time was reasonable. This will be the place I will use from now own to service my car. Thank you Matlock!

  Amanda Adams
6 months ago
I was in town for the weekend visiting my parents. I got a flat on the way and stopped by matlock to see if they could hopefully patch it (brand new tire!). Not only were they able to safely patch it, they told me it was on the house and to have a good visit. Highly recommend this place!

  Amy LaSalle
a month ago
Service:oil change. Appointment made and completed earlier than estimated. Friendly great service. Finding auto shop ranks right up there with Dr and hair stylist for hard to find when you move but you know when you find them! I ll be back!

  David Cell Jones
3 months ago
I have been going to Matlock in Lenior City for 25 years with any issue I have with my vehicles. I trust their advise and judgment and if the job is not something that they can handle, they advise of that and give me other options to get the work completed. Very little that they do not do for a vehicle. Jimmy and his his crew are always friendly and take extra care to make sure you feel that the job is a fair price.

  10ecvol98
a month ago
I needed a quick oil change after another place misplaced my appointment. Matlock was able to fit me in and have it done quickly. Friendly, professional, would recommend.

  Kenny Cola
2 months ago
Took my dodge Dakota in for a alignment appointment. They were professional informed me alignments could not be done that day due to my truck needing new outer tie rod ends. They charged me a small fee and said if I brought my truck back within 60 days with my recept they would give me a discount on the upcoming alignment. Very fair and very nice of them.

  Carole Phillips
3 weeks ago
I love this place. I felt like they were very honest, knowledgeable, up front, friendly, efficient. Pricing was fair. I will definitely use them again for all my service needs.

  Keith Hunt
3 weeks ago
Needed trailer tires for last minute trip. Staff were great and friendly. They were able to get it done and at a good price. Nice small town company feel.

  kristy rivet
6 months ago
So grateful for Matlock tires! We were on our way from Florida to West Virginia & our car started shaking like crazy. We ended upstopping at a gas station and was told about Matlock. Since it was late, we ended up having to stay the night & were there first thing in the morning before they opened. The kind gentleman opened up a little early to help us. The car was fixed and we were back on the road 1 1/2 hours from the time we dropped it off till on the road again. Thank you so much for being such a blessing to us!

  D Dymow
a month ago
Matlock not only beat other prices but got me in right away. Both headlamps needed to be replaced and it took a very short time. I make a mistake and they worked me through it for which I am grateful. I m their newest fan!

  Stephen Troutman
4 months ago
Everyone was so kind & helpful. Especially Craig who was honest enough to admit it was mis-diagnosed intialy( when he could have lied & told me both repairs were needed like many places do) Also Tim was kind enough to loan me a car for 3 days. You guys have earned my lifetime business! Glad to have found an honest, reliable, & affordable place.

  Barbara Baxter
4 months ago
Had my brakes done and tires checked. They were super busy but made time for me between their other jobs. They were extremely helpful, professional and friendly. I chose them because they were highly recommended to me by a friend and two coworkers. I definitely recommend them also.

  Bob Smith
a month ago
This was my first time having Matlock service my vehicle. Previous work had been done at the dealership. I had only purchased tires and alignment services in the past. Knowledgeable people and fair prices.

  Julie Tilley
a week ago
Matlock s is our family tire service and has been for years! They consistently provide an excellent, professional job.

  TheJordonr
3 months ago
I went in to have my new truck s front end aligned. Much to my surprise, there was no need for an alignment, the front end was within specs. They gave me a printout showing that the alignment was correct and did not charge me a thing for checking. With suck truthful service, I highly recommend Matlock Tire Service & Auto Repair!

  Wondering Bear
4 months ago
The store clerk was very rude to me and degrading. Obviously, everyone has off days but he absolutely was unprofessional yelling at me as I walked out the door. I will not support that kind of behavior. I've never had such treatment from other Matlock shops. NEVER AGAIN will I come here!Edit: I went right down the road with no appointment I might add and was able to get right in and get my car serviced with no rudeness. My faith in being treated like a human restored for the moment.

  Ric & Mary Beth Wiggall
a week ago
Another excellent experience with Matlock Tire in Lenoir City. They are polite, efficient, and very customer focused. I highly recommend them.

  Gary Franz
2 months ago
Due to road damaged tire and unseated compact spare had to leave the vehicle. Matlock ordered the replacement and put a loaner tire on my wheel so I could drive the vehicle back and avoid a tow. New tire was mounted the next day. They fixed the compact spare, put it back under the vehicle and stored tools and jack.

  Michael Shepherd
a month ago
Been doing business with the Matlock family for over 40 years; they are fair, customer service oriented, and true to their word. Sometimes you can beat their price, but you can never beat their service and kindness.

  Mike O'Shea
3 months ago
We built a new home & with any construction site, you are at risk of picking up a stray nail or screw. Well that happened with us. I made the appointment on line(very easy & efficient) and my wife took the car in for repair. When she came back she commented how friendly the people were and how quickly the repair was made. She then asked me how much did it cost? I told her I had no idea, you are the one that took the car in. She said they charged me nothing and had assumed I pre-paid for the repair.From now on I know we re I am going to go for all future tire needs!!

  Allison Sousa
2 months ago
As always, Matlock did a fabulous job and takes very good care of our family s vehicles. Prompt and courteous service - feels like family!

  Dale H
4 months ago
The best tire and auto service company in the area. We have 3 generations of our family who have depended on their care. Jimmy Matlock, the owner, still works the counter regularly to greet and serve his customers. If I could give 6 stars I would.

  Jen Bishop
7 months ago
8/24/23. Look, he did NOT ask me to edit or change my review AT ALL. But the owner of the business called me personally and legitimately apologized for what happened in Lenoir City. I understand we are ALL human. We all make mistakes, and we don t always know how to handle every personality type, so I m giving a little grace with the whole scenario. I did add an extra star to my review. At the end of the day, the alignment did NOT take, my tires were VERY out of balance, and the air pressure was all over the place, so my bullet points stay as is. I respect Mr. Matlock for reaching out and trying to foster good will; I will happily continue to use Maryville, and would recommend that location to anyone. Just wanted to give kudos (and an extra star) to a business that digs into a situation and tries to make it right!I ve sat on this review for over a week. I m still so disappointed in my experience at this location that I finally had to pull the trigger.1. I have no issue with the generic niceness of the staff. My initial appointment contact and setting was great. I had no issues with the final price, it was exactly as quoted.2. The service was 4 new tires and an alignment. Short story is, the alignment made the car WORSE. It had a subtle pull right before they pulled it into their service bay, and leaving out it was DIVING to the right. VERY crazy. We whooped it around and went straight back.3. The service associates at this point were awful. The very definition of CUSTOMER NO SERVICE . My husband flat out argued for 15 minutes with one of the managers about how bad the problem was. Not once did he offer to take the car back and take a quick look. Immediately, he blamed the brand new $1,000 tires we d just had put on. Um, okay, then we need a new set of tires. He asked my husband what his job background was as an example that my husband had no idea what he was talking about. The manager outright refused to view the short video we d recorded and nearly refused to hop in the car for a minute to experience the problem. Again, zero effort to even entertain the fact that something was wrong.4. The manager insisted on driving, got the car about 1/4 mile up the road, the whole time blaming the tires for what it was doing. He told us to drive it around for a few days, and get the tires better worn in. My husband flat out refused and said he wasn t leaving until the car was looked at.5. With GREAT reluctance, the manager had it taken back to service. They put in on the alignment machine, and lo and behold! The back right tire was over 5 out of alignment. That computer lit up with red all over . The tech that was actually doing the work was completely befuddled, and did the alignment again, saying he had no idea what happened and profusely apologized. Note; the MANAGER did not utter a single word of apology. He turned the keys over and basically blamed the car for the trouble.6. We did another test drive, and the car was basically exactly as it was when we pulled it in; a subtle pull to the right, but definitely fixed from where it was when we left out initially. HOWEVER 7. We checked the tire pressure; not a single tire was the same pressure. The front 2 tires were 2 pounds off, and the right rear tire was FIVE pounds lower that the front ones. The left rear was the correct pressure.8. The car was so unbalanced, the back end felt like it was going to rattle us to death. It was audible with the windows down, the way it was bouncing around. Unfreakingbelievable.9. Today, we took it to the Maryville location to not only re-balance the wheels, but also have them swap out a rim for us. They worked us in with a same day appointment, apologized for what happened at that location, and got us out in about half an hour.10. The Maryville location has our wheels perfectly balanced, every tire is the same pressure, and they even took care of the wheel change at no charge. Enough said!