O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Greg
3 months ago
Bought a battery about a year ago from O'Reilly. Started having a problem with the battery being dead after sitting for 24 hours +. Jump start the car, get it tested at O'Reilly, low and behold it test good. So we confirmed my alternator is doing its job. So we take the car to a mechanic, he finds nothing wrong. We take it to Nissan as recommended to do for a very thorough system check and install any possibly needed updates. Completed by Nissan and all is well until this weekend. The car sits while we use my truck for the Christmas weekend. Monday morning of 12/26/23, the battery is dead again. O'Reilly seems to be more qualified than 2 ASE Certified mechanics and Nissan to diagnose the battery does have a bad cell that drains the battery once it sits not being charged daily. So O'Reilly prefers my wife get stuck somewhere once the battery completely dies on her rather than hear the diagnoses of the manufacturer of the car who has completed a very thorough 3 hour inspection and diagnoses of the car. The Manager at O'Reilly Lawrenceburg TN stated "It doesn't matter to O'Reilly Auto Parts until the battery completely dies". So instead of warranty of an obvious bad part proven through a diagnoses by Nissan themselves. O'Reilly prefers to strand customers rather than accept a professional diagnoses. Sad case to be so unprofessional as a company to be so cheesy cheap to prefer stranding your customers rather than listen to the customers and professionals who have verified the problem.

  Duane Buggert
5 months ago
Great friendly knowledgeable staff. Always have the parts I need.

  Chad Barker
4 months ago
Always a good experience Always have everything I need

  Vicki Chandler
a month ago
They are always so helpful!

  Jess Stephens
2 years ago
Much better prices than advanced. Saved over 20 dollars by going there for an O2 sensor. Very helpful and the guy ran a diagnostic test on my bfs car and cleared the codes. He said if the light came back on that he would run it again. So far, the light hasn't came back on but we have not drove the car much.

  T Mo
3 years ago
I d like to brag on an associate I interacted with yesterday. This was at the Lawrenceburg, TN location and his name was Taylor. My truck died right in the middle of the road, just outside the store.Taylor helped me get the truck in the parking lot, assessed what was wrong, helped me price parts to fix it, and then went above and beyond helping to make sure I was taken care of and that the truck would start before I was able to drive home. I must have taken up an hour of his time. At no point was he ever rude. He provided quick, efficient, and quite frankly joyful service. I would recommend shopping at the Lawrenceburg location to any of my friends, and will return for all future automotive needs. Please make sure this message gets to the proper person who can pat these guys on the back!!

  Pierre Davin
a year ago
Rack & pinion came in on next day after ordering. Staff was helpful & friendly. This my go to store for parts & accessories.

  Lydia Feare
6 years ago
Some of the employees here are great and helpful, but the younger ones seem to only want to chat with the locals as the others said. I hate to rate so low because some of the older people are quite nice, but please if you''re reading this, talk some sense into your younger employees. I'm young myself at 21 years old, so I can totally understand wanting to talk and getting excited to talk to someone, but that's not acceptable behavior for an employee. I'm an incredibly patient person when it comes to retail workers cause they have to deal with a looot of bullsh*t, but when I'm standing in line for 10 minutes with a tire gauge while the teen girl flirts up some teen boy while staring directly into my eyes, it's going to make me annoyed. However, I'm not going to say a thing, but someone else might, so like I recommended, please have a talk with your employees about the whole talking while people wait in line. Maybe tell them to tell their friends to move to the side while they check out other people in line?

  B Richards
7 years ago
I'd have to agree with the previous reviews. I was in the store shortly after they opened, grabbed what I came for, went to the register and the young guy behind the counter was talking with a local. I was someone waiting to pay for something and he totally ignored me while he continued to talk. Without saying a word to me, he slapped his hand on the counter three times signaling me to set my stuff down, which I did, while he continued to talk. Seriously? Terribly inconsiderate and rude. When I left, I passed by AutoZone across the way from these guys and wished I would have gone there. How secure does this place think it is anyway? There is competition. You can't just rely on the name O'Reilly's. Customer service and appreciation has to back it up.

  Bj Ray
5 years ago
I'm not a mechanic in any sense of the word. I went into the store and was greeted and treated very well. The store associate even changed my headlight bulb while showing me how to do it for the next time. Thanks guys!

  Nicara Bratton
2 years ago
Avery is awesome! He helped me find the battery I was looking for and replaced it for me. Very nice and professional! Definitely a gem.

  Daniel Luffman
2 years ago
I'm an O'Reilly s kinda person, staff are great 9 of 10 times they have what I need and not emptying my pocket

  Michael Sturdevant
5 months ago
Went in with a problem with my truck battery. A service technician went out and checked it found it was bad and replaced it in about 15 minutes. Great guy. Highly recommended.

  rob dodd
a year ago
If they don't have it, they can usually get it the same day! Great place, great people.

  Rita Staggs
2 years ago
Not overly impressed by the customer service. Yes they had the part I was needing. But not friendly, strictly business.

  Keith Burton
2 years ago
So far O'Reilly is the only auto parts store in Lawrenceburg that has had everything I have needed. No telling me ,"we can order it for you ".

  Christina Littrell
2 years ago
The only place my husband will go to purchase anything for his vehicles. Great prices and almost always in stock on everything.

  Delana Staggs Locke
a year ago
Outstanding customer service, answered all my questions and ordered the parts I needed. Thanks

  germanservicepaws
2 years ago
Good and friendly service but some of there things are a little pricey

  Duane Buggert
9 months ago
Stopped in to get a part It wasn't stock and I was on my way.

  G Brewer
7 years ago
A younger kid is kinda rude, he'll ignore you to text on his phone. The other guys are nice and helpful. Good selection.

  Renee Gooch
a year ago
Lady at counter ver nice and helpful had what I ask for

  Robert Moore
4 years ago
Great auto store with knowledgable staff. Will order anything you need that they have in their system and had mine in by the next morning.

  Dale Long
2 years ago
Good service! Parts are at a good price and availability. You probably won't be disappointed.

  Melissa Miller
2 years ago
Cheap prices and never had a problem with products I ve gotten

  H Michael Jackson
2 years ago
Don't have anything you need in stock all the time I've been there. We'll have to order that.

  adam west
a year ago
Good business and great customer service.

  Richard Wicker
3 years ago
O'REILLY'S has the hard to find parts for your vehicle, the people you meet there are very polite and very professional

  RENEE Gooch
a year ago
Had exactly what I needed fast and friendly

  Ken Bond
4 years ago
Outstanding service from a young man named Timothy ! Will definitely be my go to parts house !