NAPA Auto Parts - Quality Parts Express

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  D O
a month ago
Antonio is the man! Anything you need, any questions, any help, he s got you. I consistently go through him and his character and knowledge is above and beyond! Very dedicated and a hard worker!

  Jonathan A Hendley
a month ago
I received great customer service here!

  Cari Cari
4 years ago
Staff at this location are helpful and knowledgeable!! They had what we needed and helped looking parts up.

  Leslie Morgan
4 months ago
Can t say enough about John who went above and beyond to help me get back on the road. Everybody there was friendly and helpful, even with the phones ringing off the hook and a lobby full

  Ben Hiers
4 months ago
Best parts store around. Very helpful staff.

  Steven Perryman
4 months ago
Blaze is the man!!!! Thanks for all the help getting the parts for my classic truck..

  Hiwi
a year ago
Anthonio! Went above and beyond to assist me. So professional, kind, patient, not rushed, genuinely willing to help, answered my many questions and got my issues resolved. Not just once but repeatedly. He turned my day around.An excellent, memorable Customer Service experience !!! I appreciated it so much!

  James Sprano
10 months ago
They were awesome helped me get the battery I needed and a rare hard to find gas cap! Excellent customer service in a timely manner!!

  sarah boner
3 years ago
We have never had a problem getting parts here. Everyone there is very knowledgeable and is always willing to help. Reasonable prices too. Employees didn t wear masks and I was glad to see their faces. Maybe this world can stop living in fear and get back to normal. Wearing a mask all day isn t healthy. Great job guys!! We appreciate you!

  Mike Sawyer
11 months ago
It s a great looking inside and out. The men working there were nice and knew their stuff.I will shop there again

  Chris Ferreira
a year ago
Went to get a part for my truck and the sales person Tonio went above and beyond trying to find it but unfortunately they didn t have it, so as I was walking back to my car trying to figure out where I should go next to find the part I needed Tonio came running to my car and said oh man I m so happy you re still here, I was able to find the part . Oh man did that make my day.

  Nick Schelah
6 years ago
Second time I have given them a chance...their customer service sucks. They are too concerned with their personal lives to bother to help a customer. Found my parts and stood in front of registers with credit card in hand while 3 employees ignored me. I was the only customer in the store by the way!! Left parts on a shelf and walked out. Went next door to friendly O'Reillys, greeted at the door, walked up to the counter paid and was on my way. (Was cheaper also) Unreal the potential when employees do their job.

  Joe Howell
2 years ago
Wish more businesses were like this. Not only did they have the battery I needed but they also beat 3 of their competitors prices by as much as $20 bucks. Thanks again guys

  Nitin Chikkannaiah
6 years ago
Needed a battery. They had the same quality battery with a similar warranty for far less than the three other parts stores within 2 blocks. Perry was great and installed the new one for me.

  Devin Lester
3 years ago
So called today maybe 30mins before closing. Wasn't looking to come to the store anything just wanting to ask a question. Not much of a bother. A man name Chris answered the phone saying "can i help you". I don't understand whats going on over at this location but they need to pay attention to their customer delight.

  CAMBRIC JIMENEZ
3 years ago
My elderly mother just went there to inquire about an alternator.The first thing they suggested was a remanufactured alternator. When she politely declined their whole demeanor changed. They were rude smart alecs that acted like she knew nothing because she was an older woman and were even snickering at her as she left. There are too many auto parts store happy to have the business so no need to see these ageist /sexists jerks. Go to O'Reilly's and be treated like a pearson instead.

  Mike Alcorn
10 months ago
Great staff and service, Mike always find what we need.

  Jesse Beausoleil
2 years ago
Didn't have what I was looking for in stocks. They quickly located the part and had it to me within 2 hours. Excellent service.

  Janet Judd
2 years ago
Anytime I go in there to ask for a part of some sort they're always very helpful they are awesome people I would recommend them highly

  Terrell Polk
6 years ago
I Called the NAPA store and spoke with Perry, to purchase a cooling fan for my car. Perry told me the price for the fan and stated he would have the cooling fan Within a hour. I then ask Perry does NAPA install cooling fans he told me no NAPA does not install cooling fans but he knew a auto shop that does close by ''WOOD AUTOMOTIVE'' 615 585-6224. I then called Wood Automotive (615 554-6224) and spoke with the mechanic on duty he told me come by his shop. I then drove to Wood Automotive in Lavergne Tn. ( behind suntrust bank) the mechanic told me instead of paying NAPA he'd only charge me $164 to repair my old fan I then agreed. I waited 3 hours (mind u while I'm waiting 3 hours I'm watching my car jus sit there and no mechanic worked on it so after 3 hours go by the mechanic put 2 screws in my cooling fan and told me I'm ready only spending maybe 15mins actually working on my vehicle. I paid the mechanic $164 and drove away after 10mins my car ran HOT and I had to pull over on the interstate I called Wood Automotive and told the mechanic he then began to be argumentative and loud talking me so I called Perry at NAPA Store (since he's the one that referred me to Wood Automotive. Perry stayed on the phone with me as I was on my way back to Wood Automotive. Finally I get to the mechanic and he sees visually that the cooling fan in my car doesn't work. The mechanic at Wood Automotive offers me only $100 refund when clearly he didn't fix the problem. Perry, at NAPA store agreed to sale me a new cooling fan for $100. The mechanic at Wood Automotive was extremely unprofessional and very rude I don't recommend anyone going to WOOD AUTOMOTIVE IN LAVERGNE TN 615 554-6224 (behind suntrustbank)The next day 05/04/17 I stopped by the NAPA store to purchase the new cooling fan from Perry, he wasn't friendly at all he said to me I never seen u in my store before I thought u said u come in here all the time. (What kinda of customer service is that) right is right and wrong is wrong.

  hazme el Humor
3 years ago
Very bad , Customers and the manager so rude i buy a starter and he don't want to change Very bad from anothers auto parts , Autozone and Autoparts is to close so consider go there

  Cynthia Smith
6 years ago
Short staffed and was not very helpful to my needs,pretty much didn't care if I shopped there or not ,great location though.

  Dan Waldron
6 years ago
This is a great place they are very knowledgeable vers The big box stores and they help you with your problem and have quality products

  Steve Crotzer
2 years ago
Needed a hydraulic line custom made for emergency repair. I was in and out in less than 15 minutes.

  Tom Burgoldt
3 years ago
Great people. Answered all my and referred me to someone when they couldn't answer a question.

  Mike Dunphy
4 years ago
Nice folks, tried to get me fixed up but didn't have what I needed.

  VILE_Ninjaa
6 years ago
Trash service, never friendly. Perry is a grumpy old bastard, needs to be fired and get some people in there that care.

  Bro. Terrell Davis
a year ago
My go to place for truck parts and always friendly.

  Juan Francisco Villafuerte Cortez
10 months ago
Very good customer service

  H L
9 months ago
Needed a part and got it ordered same day