Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
J Lopez
4 weeks ago
I'm very impressed with this place! They did great work! Didn't try to over sell me anything I didn't need!! They were very forward about everything up front! Great customer service! I can't rave enough about them!! Fantastic job!! You have earned my continued business for all my vehicles!!
Brianna Johns
2 months ago
Brian was phenomenal and kept me updated on the status of my car daily. Given the ice storm, they still had me up and running within 24 hours. Very professional, responsive, and timely. I will be back and recommending all my friends go there for their car needs.
emmalee plum
2 months ago
I ve been going to Webb s for awhile now as well as the rest of my family and they are great. Any time I ve had any car issues I give them a call and they always get me in as soon as possible, most of the time it s the same day. Unlike most car places, Webbs has extremely reasonable pricing and will break down the cost to you so you have no surprise charges for anything. They also are very good about explaining things about my car to me in terms I can understand and never make me feel stupid about it. I fully trust them with anything involving my car. Overall, Webbs is fantastic and I recommend them to everyone I know! I never write reviews but they seriously are the best place around!
Barb Britt
3 months ago
Wonderful. While Traveling from South Carolina to Wisconsin we had a tire rapidly going flat! Pulled into their lot, they quickly got it up off the tire so it wouldn t ruin it. All the mechanics were busy, so he said he would fix it, and he did!!!! In less than an hour and $26 we were back on the road.
Inga A
a week ago
Execellent, quick service. Had my breaks done here. They were very quick and reasonably priced. Definitely would recommend.
Andrew
4 months ago
Watch out. These guys will absolutely try to take your wallet for a ride. They'll give you great service the first time or two, and then look for every opportunity to upcharge you and try to trick you into spending as much money as they can get out of you. First they told me I needed a new transmission. Then they told me I needed to have my valve body replaced. They'll charge you $110 for a diagnostic procedure and then not do the diagnostic properly. Do not trust webb's complete auto care, find a different shop. I'm never coming here again.
Karen Brooks
a day ago
This place always does a fine job servicing our sons Car . Good people and very reasonable pricing.
Athena Hel
3 weeks ago
Should be called Webbs Complete Oil Change instead. They can t seem to fix anything on an actual car, but will find the best ways to over charge for services anyway. Rubbish
Don Goodrich
2 months ago
My ex had the radiator and a belt replaced and the price was reasonable. The people that own and work here are Animal Friendly
Shari Bond
5 months ago
Brian and Mike are on the level and go above and beyond to make sure the customer is satisfied. They have great mechanics and I am thrilled to have my car running so well!!!! Kudos to the staff!!!!!!!!!!!Service: General repairs & maintenanceService: General repairs & maintenance
Josh Storer
a year ago
Brakes went out on my truck while driving down the highway these guys got me in and out in 1 day. New lines calipers pads and all. If your from out of town and looking for an honest mechanic this is your place. Can't Thank Brian enough for what he did for me.
Erik Basarich
9 months ago
I called around to a few shops and this one was the first one to say that they could take a look at my Jeep. They called me almost every day that they had it. They let me know the status of it and ask for approval for any work that they did. Excellent bunch of guys that did some excellent work! I would highly recommend them and I see why they are such highly rated on here!Edit: took my wife's accord in for a water pump. I thought it would take a day or two. They got it done same day and it is running perfectly!
Alex Plum
a year ago
I am extremely impressed with my entire experience I received at Webbs. I needed to get my car in somewhere with short notice due to an upcoming road trip, I felt it was pretty urgent because I thought I was needing all new brakes & rotors. I blindly called them on a Wednesday after finding them on Google and they got me in that Friday. Then when I got there I hit them with a detailed list of everything I wanted checked and specific instructions on the type of oil, etc. When they called me to talk after looking over my car they not only remembered everything specific I had asked of them, but they let me know I didn t need new brakes after all. They could have easily replaced my brakes then and there (knowing I dropped my car off with that intention), charged me the $1000 it probably would ve cost and I would have never known. I walked out of there spending under $200 but preparing to spend $1000. These are honest guys with great communication and attention to detail who really know cars, and I don t feel like you can ask for anything more out of an auto shop. Thanks Brian & staff!
Amanda Underwood
7 months ago
I called a few places to have my car looked at because it was making a scrubbing noise. They saw me the same day and we're very helpful. Very friendly and concerned staff! Helped me figure out what was wrong with my car at no charge. Thank you for your help. Definitely recommend!
David Burton
a year ago
I really enjoyed my experience at Webb s today. They make you feel right home with such welcoming customer service. These are good men willing to make sure I knew multiple issues needed to be addressed with my wife s car. I d definitely recommend them to anyone needing a place to take their vehicles. Thanks to all of the guys at Webb's Complete Auto Care. -Dave BurtonService: Oil change
Avid_Gamer
6 days ago
Wait time was a little long but the cost was minimal and the service good.
Emily McGrady
8 months ago
Nothing is scarier than our daughter in law and 4 year old grandson breaking down on their trip home from GA to MI in N. Knoxville, where we know no one. Paul quickly calmed this mom down. He was so patient and concerned that I sent our DIL his way. It was the alternator that needed replacing. They knew how frantic I was to make sure she could get home tonight, and it happened. Thank you for going over and beyond for the safety of our two while our son (hubby/father) is located in Kuwait with the Army. You guys are/were wonderful!! Please give Webb's Complete Auto Care your business to help me thank them!!
Jeremy Caylor
a week ago
The best staff and service, hands down. I highly recommend.
Brianna Burleson
10 months ago
I've brought my car here at least 3 times now and they are super friendly, very professional, and the prices are great. Honest people. I'll definitely keep coming here.Services: Auto engine diagnostic, Brakes, Oil changeServices: Auto engine diagnostic, Brakes, Oil change
Katie Jones
5 months ago
put a transmission in my fathers van. ripped him off to say the least. they absolutely do not care. bunch of grimy people.
kirk mentzer
2 years ago
We were returning from a camping trip when the unthinkable happened. A complete vehicle failure with a travel trailer towed behind, in the rain, on a Friday. After waiting two hours for a tow, we arrived at Webb's Complete Auto Care which was recommended by the Good Sam representative. Brian and Michael were just fantastic to work with. They quickly assessed our transmission had completely failed and needed to be replaced. BUT, we are from northern Kentucky and it's getting late on a Friday. Brian helped us arrange a car rental, hotel, and even dinner suggestions. They determined that a replacement unit could be sourced and delivered early the next week. Just as promised, the Suburban was ready by mid-week and we were once again on our way. The guys just could not have been more helpful. The work was well done, on time, at the price quoted. At a time when we could have been easily taken advantage of, Michael and Brian were total professionals doing the right thing. Thank you for all your help!Service: Transmission
Tyler DeFoor
a year ago
Brian "the garage general" goes above and beyond for all of his customers! The shop takes time to listen and throughly understand the problem before doing any work. When work is needed Brian and his team communicate throughly to make sure all customer needs are met. And beyond that when my wife had a flat on the way to work this morning Brian made sure the flat was fixed on the spot and safely. I couldn't imagine trusting my families' vehicles with any other shop. Thanks Webbs! And thank you Brian you guys are amazing God bless.
James Pettus
2 years ago
Absolutley great service. I am from South Carolina but in Knoxville for an extended period. My low air pressure light came on and since I need to make a trip to Indiana in a couple of days I wanted to have the tires checked instead of merely adding air. The guys at Webb's Auto care checked and found I did not have a problem so just added air to one that was low.The friendly service professionalism was very impressive. Being from out of town it would have been very easy for a shop to find something to fix so they could charge the out of town guy. That was NOT my experience. Not only did they find nothing wrong but would not let me even pay for their time in checking the tires. Hopefully I will not need auto service for the rest of the time I am in Knoxville but if I do Webb's will without a doubt be my first stop.Service: Tires
Julie Bedi
3 years ago
My husband and I were traveling with our baby and had some car trouble when passing through Knoxville. Webb s came highly recommended when we asked folks at a local gas station for their advice on a good place to go for help. The manager was kind and friendly and immediately knew what to do when we described our car s problem. When a bay opened, the manager himself worked on our car and had us back on the road safely in less than 30 minutes. When traveling a long distance with a small baby, we especially appreciate the amazing and professional service Webb s provided. We definitely understood why the locals were all praises about this shop that cares so much about its customers!
Paula Foster
4 months ago
Website does a great job! Honest work at an honest price. Couldn't ask for more.
Ben Riddell
2 years ago
I got a bad oil change from Jiffy Lube and had an oil leak while traveling. Bryan got my car up on the rack quickly and took a look. He realized it was just a sloppy job and someone spilled oil everywhere and not an actual leak. These guys got me in and took care of me right away, and were 100% honest. Ultimately they didn t even charge me for their time or expertise. They also noticed I had a bum tire and recommended a local tire shop to get me taken care of. I ll be giving these guys my oil change business in the future!Service: Oil change
Emma Chapman
4 years ago
I stopped here a few months ago as I was in the middle of a big cross country move. I d been having lots of trouble with my brakes and had been in multiple times to get them fixed. Finally they seized up on the highway and I am so glad to have stumbled across Webb s!It was near the end of the day but the staff worked hard to get the parts needed (without breaking the bank) and make sure that I was able to get safely back on the road. I m not very knowledgeable about cars but the staff explained everything very respectfully. They even called me the next morning to make sure that I had made it safely to my destination, which I had!After a few months I have not had any more issues with the brakes they replaced (the others are a different story)... But Webb s was one of the best auto repair experience I ve had in a long time and I highly recommend them!
Melissa McLochlin
2 years ago
We come here regularly for our oil changes. Brian always takes care of us and tries to save us money when possible. They are efficient, considerate and just great people all around! Brian even stopped and got my baby to smile at him :) I highly recommend!Services: General repairs & maintenance, Body & Trim, Oil changeServices: General repairs & maintenance, Body & Trim, Oil change
Matt Olander
2 years ago
It can be difficult to find a shop that is reasonably priced, trustworthy, and competent. Usually you can pick only 2, but Webb Complete Auto is definitely all of that and more. In fact, Webb under-promised and over-delivered, which is rare in any business!I've taken 2 of our vehicles to Webb so far and learned something each time. Brian helped us out both times and should receive an award for exemplary customer service. He's also an outstanding example of Southern hospitality! Last visit, we chose Webb to service our newer Cadillac CT5, instead of the dealership, and Brian informed us that the vehicle had electronic motor mounts, which we had no idea and nobody had ever mentioned to us before.If you're looking for either major break/fix repairs or regular service in the Knoxville area, look no further, Webb is the place to go!Thanks, Brian and the rest of the team at Webb!Cheers,-mattService: General repairs & maintenance
Brandy Veals
a year ago
Got lied to.. Took it in to service breaks was told the front was into the rotors badly and back pads had 15-25% left of rear breaks and would need new ones by next oil change. Was going to cost me around $600 which I thought was a lot for the make and model of the car. Got a second opinion and so glad I did, found out it did need front breaks, was NOT in the rotors and the rear has drums NOT pads and didn t need replaced. New cost after 2nd opinion $350 with tip.