Toyota Knoxville Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  charles jenkins
5 months ago
Took our vehicle in to be fixed after a small fender bender. Was greeted by a professional team of experts and given a quote within a few minutes. Highly recommended for having your car fixed right the first time.

  Paulina Phommalysack
a year ago
I took my Rav4 in for repair after someone ran a red light and hit me and TOYOTA BROKE MY WINDSHEILD AND REFUSED TO FIX IT. Don't take your vehicle here even if the accident was not your fault and insurance is paying. More details below.When Bobby told me my vehicle was ready for pick up after a month of having it, even though I waited a month before for the parts to come in before dropping it off, I saw a VERY LARGE crack in my windsheild. When I confronted Bobby about it, he looked at the pictures HE TOOK HIMSELF of my vehicle when I had initially dropped it off and it had no crack. He was confused and needed to speak to his manager. When he and his manager went to go look at the windshield by themselves, I could see them discussing it from the lobby and when Bobby came back, he said they deducted that it "probably happened because there was already a chip in the windshield and when they cured the paint on the bumper, it expanded into a crack."Okay I know what heat does to glass when there is a chip, BUT THERE WAS NO CHIP AND THEY COULD NOT PROVIDE PROOF OF A CHIP!!! They said they were not responsible for it, even though it happened in their care, and would not be paying for it. However what they could do instead is submit it to State Farm and say this miracle chip happened during the accident. So basically they wanted to commit insurance fraud so they would not have to pay for it. No surprise, State Farm denied the claim and when they called me to tell me this, I asked Bobby what THEY planned to do about my windsheild since they broke it and mysteriously could not find video evidence of it, HE SAID NOTHING. He even told me he would email the pictures they had on file and never did.I took my Rav4 I purchased from Toyota of Knoxville, where I only used their service department for my oil changes and maintenance, in good faith that they would take care of me. Instead, I ended up having to pay greatly, not only the initial accident, but a second one cause by the Toyota of Knoxville Body Shop, both of which were not my fault. I hate that my husband also bought a Toyota from here last year and I'm looking forward to trading our vehicles in elsewhere soon and will never buy another Toyota/Lexus again and I will continue to warn anyone that will listen about their shady practices.Service: Body & Trim

  Steven Maxwell
2 years ago
I took my truck in to have the tailgate repaired after someone backed into me. $3000 later, Toyota collision center called and claimed it was repaired. Everything looked great and operated fine the one time I tested in front of the estimator. As soon as I get it home and open the tailgate the soft open hinge brakes into pieces. They didn t even replace it with a new one, which is kinda strange considering it is $50. Either way, I brought the truck back in for a technician and estimator to look at, assuming there is some kind of warranty. They claimed that it was that way because the frame is bent and that it will continue to happen unitl it is repaired again, which would be an additional $718 to repair, when it should have been addressed by a technician and brought to my attention before they charged me. Now my new tailgate is in worse shape than the old one.Service: Body & Trim

  John RB
3 years ago
The Toyota Knoxville Body Shop was great. Got me in ahead of schedule and finished the job quickly. When I came back because the hood lines were wrong they fixed that right away too! Matt was clear and responsive through the entire process. Far better than my previous experience with their service department. (It took 8 hours to put on 4 wheels/tires I bought with the vehicle)

  52VW Hoop
7 months ago
I took my wifes car in to the Collision Center for a front bumper replacement. When the car was completed i arrived to find that the bumper paint color did not match the body color. The shop Manager Billy Hayes met with me and my wife and offered to repaint the front bumper. When it was completed it matched perfectly. There was an issue with the paint code on printed on the cars data tag was incorrect. It was not TCC fault but they made it right at no additional cost to me.Billy and his staff were great and i was completely satisfied with the end result.i would definitely take any other cars to them if i have a need.They were fantastic, communicated with me the entire time and produce an exceptional, quality product.Service: Body & Trim

  Teri Rash
a year ago
I can t say enough about the outstanding service that we received from Chris Cohn at the Toyota of Knoxville Collision Center while our vehicle was being repaired. Chris went above and beyond to share regular, detailed updates and communicated with our insurance company throughout the entire process. He was extremely proactive and worked hard to make sure we received our vehicle back within the estimated time frame.We re so appreciative of the great customer service and overall experience!Service: Body & Trim

  gsxr nerd
a year ago
Toyota charged me to put my car back together after insurance adjustment. Toyota did not put my molding back on and charged me for the clamps.

  Steven Lambert
10 months ago
Original Estimate over doubled from supposedly missed items. Did not keep me informed on what was going on. I was informed by my insurance company that my car was totaled because they just kept raising the price of repairs. When I arrived to clean out my car after it was totaled. I found several things taken apart on the car that was not damaged at all prior to it going in the shop.

  Chelsea Wells
10 months ago
Got hit and had to get my SUV repaired. They were super nice and stayed in contact during the process. Great customer service. My SUV is back to like new now. Would highly recommend

  Gilberto Gonzalez Jr
a year ago
Took my car in for a recall. They didn t pain the entire car. Some areas should have been painted. The car was filthy when they had me pick it up. It s sad to see a great company just do a job to get it over with.

  Caitlyn Thompson
2 years ago
I took my car in to get fixed because someone rear-ended me and it was covered by insurance. They didn t tell me my car was done until three days after the fact which forced me to have to pay those days because insurance only covers cost while you re car is getting fixed. When I confronted them, they said they called even though I showed them proof that I didn t get a call. They just said oh well, that s not our fault . On top of that, there was a piece missing that I had to go back and get. If your car ever needs body work, covered by insurance or not, I don t recommend taking it here.

  Hayleigh Sharp
4 years ago
I first would like to say that Steve Malone in the body shop was extremely helpful and listen to every little thing I had to complain about with a smile on his face while helping me figure out what I needed to do to get my car repaired. He is the only reason I would give two stars. I just picked my car up from the body shop today where it was getting worked on for the past two weeks. When I got into my vehicle I immediately noticed that the leather on my door panel near the door handle is was torn. I immediately went back inside to address this with someone. When who I assume was the manager of the body shop came out and looked at it, he proceeded to tell me that it was from normal wear and tear. I have a 2014 so I understand some of it may be normal wear and tear, however the leather was torn in said spot. The manager refused to do anything about it and told me to contact my insurance company! I was appalled at the treatment he gave me.

  Greg Moates
3 years ago
This was an outstanding experience. Tammy prepared the estimate quickly and ordered the parts. They arrived as promised and my appointment for the work was fast and convenient. Great job.

  B M
a year ago
Good experience but had to wait 2 months to get my car repaired. Hopefully it is worth the wait.

  Elizabeth Roberts
3 years ago
Someone had used their number to scam me, but when I called the number back to figure out who it was that called. They were very nice and just explained to me that it was a car dealership and not a scammer. Very very friendly people.

  Oliver Wang
4 years ago
I thought the previous reviewer single star is a just fluke, no, it is not - just all around dragging their feet, taking no responsibility and no caring at all. I don't know how this shop can still be in business if not for toyota's name

  Richard Vickroy
4 years ago
Very friendly and professional. They took care of the paperwork and got us on our way very quickly. I will post on how well they took care of our vehicle when they are done.

  garrett reich
a year ago
Omar Rivera was efficient,courteous,professional, friendly and had great communication skills. He is an assett to your business! Thanks Omar!Service: Body & TrimService: Body & Trim

  Donnie Lowe
5 years ago
Great people do it right first time had new convertible top installed there with no issues. Very professional staff and clean shop a pleasure to do business with them.

  Kathy Stephenson
2 years ago
The people are top notch! The quality of their work is beyond reproach. They are the only ones I will allow to touch my car.

  DJ Marcos Padilla
a year ago
Service is excellent. Quality of work is excellent. Taken the car 2 times and services are 100% high quality.

  Jaleesa Banks
3 years ago
Toyota of Knoxville was wonderful they actually was cheaper than other dealerships that were not certified.

  Shaun Jenkins
2 years ago
Only First class work here. Staff went out of there way. Keep up the good work!

  Pat Hayes
4 years ago
Went to get an adjustment on my car. It was handled very professionally

  Tommy Reagan
2 years ago
Grate work dose take time with all the parts delays from dealer right now

  Trent Winston
4 years ago
TerribleThank goodness that West Toyota and Fox Toyota are close by. I'll never use Toyota of Knoxville again.

  Gabriela Vidal
4 years ago
Professional, best service and wash my car everytime!

  Nickie Dunker
5 years ago
Great service and staff, but always seems to be overbooked with long wait times for service.

  Roberta Lanauze
4 years ago
Fantastic staff. They work with you very well.

  Tammy Bright
a year ago
Very helpful and knowledgeable!!