Tom's Auto Clinic

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Roy May
5 days ago
They replaced my fuel pump for little under 500 bucks and they had to drop the gas tank to do it. They know what they're doing and they have fair prices.

  michael kimionakis
2 months ago
Great group of people here. Was out of town and needed work done without an appointment. I was fortunate to get in, and they did what was needed at a very fair price. Very grateful for them.

  Annie Koehler
4 months ago
Needed a new car in a hurry and they were very fast and friendly. Tom and Sarah really worked with me and got me in a great car!

  Ross Wallen
6 months ago
Changing my review. Tom's auto clinic were nice to me when I was a customer. But when I had questions about the service I previously had they got kind of nasty to me on the phone.

  Austin Owens
10 months ago
I give them a try since I'm new in the neighborhood and thought the where cool. To do an alignment on my wife car. And I just put brand new tires on and it been 6 months and I just noticed that the back wheels is nearly bald on the inside of tires. So I'm not going back there again.

  Alex Row
8 months ago
Highly recommend coming here for the most hassle-free car buying experience of your life. Made a good deal on a used Avalon. No dealer fees.

  Bryan Bailey
a year ago
Been using Tom's for years for my family auto repairs. They're reasonably priced and keep up with their certifications. They even service my wife's Subaru. And as a testament to their honesty, there were a couple of times I thought I had a major problem and was prepared to pay a bunch but their honesty let me off really cheap.

  utkforme
a year ago
I used these guys once for diagnostics. The first time was summer 2020. I had terrible experience with the main guy doing estimates. He has a cocky condescending attitude. He wasn't nice and didn't try to be helpful. Just an a hole. I know about cars and he talked down to me instead of talking with me. Fast forward to 2022 and I called to get estimate again he treated me like I was a child and tried to make me feel dumb about the topic. I won't be using them unless I talk to Tom who's the owner (very nice guy and will talk with you not down to you. The estimate guy just puts you in the worst mood when your already talking about spending money which is stressful enough without his unnecessary attitude.Service: General repairs & maintenance

  Omar Lopez
a year ago
They provided excellent customer service and care for our Ford Explorer. Highly recommended professionals that back their work 100% guarantee. Thank you for people like you in this world.

  Autumn Pratt
a year ago
I will go here every single time I have problems. I was quoted way over priced at other places and I heard about this place from my father in law and his whole family and they charged me a very fair price to fix the air in my car that had been broke for two years because I couldn't afford it! Thank you all so much!

  Shawn Patterson
a year ago
We took a truck to Tom's for diagnostics, and he checked it out replace the fuel pump module programmed it and did other stuff we didn't ask to be done and we got charged for it, ended up getting the truck the same day had the same problem we took it in for.Service: Auto engine diagnosticService: Auto engine diagnostic

  Eula Buckner
11 months ago
These guy''s are awesome. Tore down the motor found the problem. Then installed a new one..These great guys do it all from A to B.. Highly recommend and I will be returning..

  George Flew
3 years ago
I took my 66 Mustang to Tom's the middle of Sep 2020. Tom said he had one of the best auto electrical men in Knoxville. I had had EFI installed and asked them check out the electrical wiring and to fix the gasoline fume odor. He also upgraded the alternator cable. A week and a half later Tom called. The charge was $1400 (as much as I had paid for the EFI installation). His electrical guru, Dean, said that I had an serious electrical problem and he had removed my battery disconnect switch. (I had to ask for it to be returned). I had brought it in to have the electrical checked and fixed and do not know why he left it unrepaired. Especially for $1400! I also found later that my turn signal indicators were no longer working!Driving away, I still noticed a gasoline smell but assumed that it was a residual odor. However, it got worse and the next week I called to have them check it again. I also had them add a flexible extension to the oil sending unit which had gone out. This time I was charged $800. The fuel problem was fixed but I got charged again for something that should have been fixed the first time. (It seems Tom doesn't stand behind his work.) When I started the car, I noticed that the radio wouldn't work. When I pointed this out to Dean, he just shrugged and turned back to what he was working on. Again a lack of concern for the customer.So after paying $2200 I have an oil sending unit I can now replace, a heavier alternator wire and no gasoline fumes. After leaving my car with Dean, the electrical guru, for almost a month, I have no turn signal indicators, no radio and my fog lights that I had wired as driving lights no longer work correctly. Oh yeah, the rear passenger window somehow slipped the tracks and I now have to push/pull it when I lower/raise it. It worked fine before took it to Tom's. The price seems a little extreme for what I got.And to top it all, I found Tom's customer skills to be lacking to say the least. After this ride, I will not be taking any car to them again. And I certainly would not recommend them to anyone that cares about their car.Services: Electrical repair, General repairs & maintenance, Electrical

  Jacob Cloninger
2 years ago
I'm don't like to see people getting treated wrong . I'm not better than anyone .I wouldn't lie to make people look bad. Took a car to toms that nothing was wrong with except for it just needed to be lined up. It had no lights on but when got it back it did . There were also a loud noise near the front it sounded like. We asked Tom about he tried to make a sob story and acted like it wasn't safe to drive seemed as if he was just trying to scare to make more money I'm just a sinner I ant no better than anyone I can't stand to see people get treated badly . Get it together stop doing people badly and charging out rageous pricesService: Wheel alignment

  Cody Pratt
2 years ago
Save yourself the trouble and take it to the dealership they charge the same price and use actual OEM parts. My recent experience with Tom s auto scam was a 3k bill for a refurb turbo. Yes just the turbo not the complete system. If I had known they lie to your face and on the phone I would have paid the cel computer test and been done with Toms for 300 or less and just went another more honest route.Services: Auto engine diagnostic, Engine repair

  sean watson
a year ago
I m a Pastor and for years I ve sent people to Toms my neighbor lost her husband and is raising a teenage daughter alone. Her car quit running and she called us to see where to have it towed . We told her Toms, he had taken care of this vehicle for years it was my mother in laws and she purchased it when she passed .so my neighbor called and said they say it needs a motor but they had replaced the thermostat housing to diagnose it and the bill was $425.00 so I went to talk to him thinking there had to be a mistake! Nope he said with a smile that s what it is the part you can buy anywhere for $100.00 dollars and coolant is 9.99 a gal so you do the math. So sad to see in our community they saw Florida plates and decided to take advantage ! Stay away !!

  GEORGE GARCIA
3 years ago
Had brakes done on a 2103 Ram C/V, it is a work van and they knew that. Charged $1000 to do front and rear brakes, rotors etc. Reason i had them do it because they gave me one year or 12,000 mile warranty. They redid the brakes once. Had brake squeaking again and refused to do anything abour it . Tom the owner said the van was to heavy, but it never changed from the first time it went in. Shouldnt give a warranty if you are not going to stand behind it. Regardless of the situation. Took my money and didnt stand behind their word. I could have had this done anywhere else for half the price.This is a dishonest practice. Customers BEWARE !!!!Services: Transmission, Brakes

  Jarrod Hess
3 years ago
Our church was looking for a trustworthy mechanic to help a college kid in our church. Tom was great to work with and his crew did a great job. Highly recommend!

  Jason Waddell
7 years ago
They made a miracle happen. Thank you Tom's Auto Clinic. We were traveling for vacation and the rear differential on my suv failed.They were able to not only find the part but got me back on the road in just a few hours. For such a big repair in that amount of time was a miracle.The staff are all friendly. Highly recommended wether your local or out of town. Thanks again!!!!!!!

  kimberly cox
6 years ago
Horriable experienc and found out their buissness is very unprofessional and very dishonest!!! I brought my truck in to have them fix it about a month or two ago beacuse I didnt have time to do it my self because I was working alot .. Well the day I walked in there I gave them a list of parts that I had already done myself and didnt need them to change an told them what it needed and the they said ok (we had a verbale agreement) well I got a phone call a couple days later saying that his mechanic had "tested" my parts and they were no good so that what the problem was an they replaced them with their parts and also told me its going to be $470.00 for their parts an labor and said the truck will make it home but dont make it a daily driver.. So I go by there and they let me start it an guess what its running exactly the same!!! I said well obvouisly those parts i told you NOT to touch were not the problem so why should i have to pay u for parts i put on myself and u changed them without my premission an my truck is not fixed.... my truck is still running the same as it was when i brought it to you and he started treating my wife and i very disrespectful and using foul language so we leave and my truck has been there ever since and I have drove by there twice an they keep my driver door open in the pouring rain ruining my interior which i also took videos of and on nov 1st 2017 he called back an said after friday its 20 a day added to the bill.... Why should i have to pay when they didnt fix it????!!!!!!

  Denis Snegirev
6 years ago
Refused to fix my car or either leave it on their property till they have room for it. With may be 4-5 cars on the lot at that moment. Had to call wrecker again and bring it to different place. Didn't make it clear about hourly rate, said they charging for whole job done, not by hour.

  Volodymyr Smolkin
2 months ago
Professionals. And very good prices

  Mr. Wilson
a year ago
If you value honesty then you should go see Tom Honest and professional are the two words that come to mind when I think of Tom and Mark.

  Jonathan King
7 years ago
Awesome place. Got new tires for my Prius and got it done in a reasonable amount of time. They offer free transport to work or home.

  Kyle Nystrom
3 years ago
Very nice people, enjoyed my experience. They really helped me out by staying open later than they usually would so I could pick up my vehicle at the end of the day.

  Victor Garza
5 years ago
This is a fine establishment. I have been taking my old Jag there for a few years. They are trustworthy and very knowledgeable about what they do. I recommend them for any job.

  Michelle B
4 years ago
Very good, honest work. They don't take advantage of the fact that I'm a woman and not very knowledgeable about car engines. I feel safe there.

  Harry Gibbs
6 years ago
Used them 4 times over past year. Honest, knowledgeable, gave me advice that saved me from buying a lemon, they will get all my business.

  Walt Little
4 years ago
Great service. Reasonable price. Listen to you and not oversell. They can be trusted. That hard to find these days

  Richard Presley
3 weeks ago
Thanks Tom for all you do! I look forward to see you guys again