Thompson Truck Group (formerly Landmark Trucks)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Percy Thornton
2 years ago
Austin and the service crew is hands down the best. They took consideration in my request to get me in and out with professional work ethics to keep me in mind of my delivery schedule thank you for aiming for that and thank you for your service...

  Pat Henry
a year ago
Never again, carelessness lazyness, incompetence, go somewhere else, or you will see. They cant even mount a camera on new windshield. I will do it, but not my job.

  Gerald Eaglin
2 months ago
Friendly staff. Went above and beyond, always keeping me informed during repairs.

  Bruner
a year ago
Pretty good bunch of guys in the parts department they are helpful the prices are fair and it s pretty easy to get in and out quickly or you can use their delivery services at least in our area they are thru every other day

  Robert Jordan
4 years ago
Ok,drivers if you need any kind of work done on your Big Trucks is I Strongly Highly Recommend Landmark International Dealership in Knoxville,TnMr.Greg & his Team got my LONESTAR in the Shop & got to work on it asap! And didn't beat around the Bush on it & no excuses like I've heard from other shops before ! So Mr.Greg I Appreciate You & Your Excellent Staff for not Wasting Anytime !,So Thanks & God Bless You All & Keep up The Great Work!

  Weston
a year ago
This place runs nothing but games! I'm surprised that they have managed to stay in business as long as they have. Beware of the fine print on your invoice....charges that are not disclosed upfront, such as an $85 "test drive" fee. Yes, they charge you to test drive the truck, once they have completed ("allegedly") the repair. Keep in mind, this "test drive" also allows for them to conjure up other repairs that they state are needed. I believe this is also why they keep your truck(s) as long as they do. More time to come up with unnecessary and exorbitant repair quotes! I could continue, but hopefully you get the point. Stay far away from this company! Not trustworthy or honest by a long shot. As far as ratings, they deserve zero stars, but you are made to give at least one.P.S. the owner's response to this post insinuated that I was unhappy with the company's requirement to test drive. That is not the case. Obviously, a test drive is necessary. What we found to be ridiculous is that the company CHARGES you to conduct the test drive. Ironically, the charge was not addressed in the post. Furthermore, retired police officers or eagle scouts don't cheat people out of anything EVER, right? Give me a break. Let's just agree to disagree. We won't return and that's that.

  Helu
a year ago
Except for good availability, they suck.an easy 20 min. fix (have done it multiple times in our shop, and i even explained it to them), took them 2 hrs with getting a part for over $200 that was not needed. unwilling or able to use comon sence.

  J Stevens
a year ago
Landmark Trucks in Knoxville TN off of Rutledge pike has been a Godsend to me. Every time I visit I am greeted, made to feel welcome, attended to and helped. From my experience all the people I have encountered from parts, to the front office on to and especially in the service department have been very courteous, personable, honest and fair. I have more of a relationship with Calvin and Brian in the service department, and they are some stand up guys. Doesn t get better than them I promise. I highly recommend Landmark Trucks in Knoxville Tn for any of your trucking needs. A wonderful place ran by wonderful people. I mean it!

  Jackie Snyder
10 months ago
Very professional and friendly Team at their Service Department. Communication was great and Anthony, the shop foreman, was exceptional to work with. I highly recommend this service department.

  Ann v
2 years ago
Customer service was better than any International Dealer I've been to so far. They took into account my situation. Let me stay on lot, came under budget, and are dog friendly. As an added bonus they fixed the problem faster than expected.

  Chris Conner
a year ago
I had a wing window explode while driving down the road. I called the folks at landmark and theybhad the window in stock. The service dept said the could get my truck in as soon as I arrive. They told me where I could drop my trailer and I did so I expected to there several hours and to my surprise 30 mins after my arrival they had my window fixed and i was back on the very professional and polite staff thank you for getting me back on the road quickly

  Robin Behl
2 years ago
They are very friendly and helpful..all of the staff is lifesaver esp Mr Mike long and Mr Calvin any issue must talk to them for help

  Sara Brewer
2 years ago
Had an unbelievable experience at this service center. Brian and his team were absolutely amazing. Our semi had a bad fuel pump and we called and he was upfront and honest from the get go. He explained everything in detail and was very informative and patient. He came under the quote and a a day early. This shop is truly a one stop shop. I would recommend this shop to all.

  Chuck Werner
3 years ago
Called ahead to have my lights looked at and they got me right in with no hassle. When we determined that it couldn't be fixed until the next morning they offered me to just stay right in their lot and offered me use of their trucker lounge and facilities. These guys and gals are THE most courteous and friendliest I've ever encountered at any dealer shop. I'll go back anytime I'm in the area with a problem. Thanks again!!!

  Bill Dixon
5 months ago
Every time I take my truck to landmark they tear up more than they fix and then want me to pay to fix it! Every time!!

  Corey Grubbs
2 years ago
We had a truck go down near Knoxville. Called the service department and spoke with Mike who recommended a very reasonable tow service. Tow truck got our truck in and Mike and Austin had it in the shop early the next morning. Thankfully warranty covered all repairs and although we had to wait a day for parts to arrive, they got it done in a very timely fashion. Thank you Mike and Austin and the rest of the Landmark Team!

  Dose G
2 years ago
I had an excellent experience here. I noticed all the negative reviews about this place and most of them are concerning the service department, since I did not have to deal with the service department I cannot speak for that side of the business, but the customer service in the parts department is exceptional. I dealt with Travis McCarter in the parts department and he did everything possible to make sure I got the part I was looking for, he really took his time in searching and finding the part I needed, going thru various diagrams and inventory to help me out. I'm an OTR driver and was only in town for a day, they didn't have the part in stock but had it overnight shipped to their location and the part was there first thing in the morning just as they promised.

  Ben Cooper
2 years ago
I have to admit that I waited several weeks after my visit to post this review. I've been treated well before only to be disappointed with the results days later. No disappointment at all this time. EVERYONE was outstanding!!! I broke down north of Knoxville and limped my international to their shop. From the moment I arrived, to today, with my DPF system fixed ,not only patched, but actually fixed!!!! I couldn't be more impressed or satisfied. I live in north Carolina, but won't hesitate to travel to Knoxville the next time I need anything done to my truck. Thank you Landmark!!!

  Frankie Payne
3 weeks ago
The parts department was very helpful with everything I needed for my truck. The people in the shop seems very knowledgeable

  Matt Childress
2 years ago
I ll start by saying thank you to the Customer Service members Austin & Mike who made today s entire process as smooth & as quick as possible. Had a Crank Case Filter go bad about 32 miles West of Knoxville which in turn had me to find myself on the side of the road with a warn engine & then a stop engine light on. Located these guys, drove back to their shop 33 miles, where they then went straight to work on the problem, getting me back on the road & home for the Night. Also thanks to the mechanic for getting in there & doing the dirty work!!! If near Knoxville, TN & having truck issues, give these guys a call!

  Brian Muir
4 years ago
I was driving through Knoxville when I noticed my pinion seal was leaking on my front drive axle and I called these guys at 3:30 in the afternoon to see when they could get it done. They had me in by 6pm and were finished by 10:30pm and I made my delivery on time. The repair bill was light on the pocket book and everyone was very friendly and easy to work with.

  Dazz Viore
a year ago
Owner of a small company with few trucks.My 2019 International LT broke down today and have to decide where to go for repairs.Two options with 4.0 and above rating on google.1. Lee-Smith, Inc with 4.2 rating (209 ratings)32 miles drive.2. Landmark Trucks with 4.1 rating (272ratings)73 miles drive.Reading all the reviews from Landmark Trucks and the opposing company, owner of the Landmark Trucks response is more consistent and their team seems to be more engaged with their customers. Also 272 vs 209 people ratings give more accurate percentile rating. I know dealing with customers might be a challenge for repair shops etc, but put it this way. Every patient at the hospital wants to know why they are going under a knife and how much they will get charged after the surgery so they don t go bankrupt because of unnecessary, ill informed procedures etc.I will keep you updated with how my experience goes with Landmark Trucks.

  Frog TheNerd (Timmah)
4 years ago
My company truck had a breakdown. I was towed to this dealer for repairs. The mechanic was skilled and quickly got me back to hauling equipment. The service writers I worked with were a true pleasure. Extremely nice folks.I really hope my truck doesn't break again. But, if it does, I hope I'm close to this dealer.

  George Clanton
2 years ago
Not very busy, was not very professional for an employer, whom I had busted my butt for to leave me in the cold after I wrecked my van ,that I had furnished you ,with only a gas allowance, paying all my expenses. Before taking outside sales job ,Charlie said it would be a " personal favor" if I would take position. Just finished paying off the van due to not having GAP insurance. 8,000 dollars. Gee thanks for the memories.

  Gerald Hodge
a year ago
I have dealt with landmark on several issues that I have been having with my truck and All employees there in the service department Lora,Brian, And Calvin have been extremely helpful. I would recommend them to any owner op. They have been most accommodating

  Ryan Roberts
2 years ago
Was down for a week but they fixed the issues with egr cooler and bendix system. Only issue I personally have is that my carhartt hoodie was stolen off the front passenger seat of my truck and the few belongings left in that seat where thrown behind my refrigerator in the bunk.

  Keelen Yanda
7 years ago
I was going through the mountains and lost my jake brake and my company sent me here and I called in this morning and they said they would try to work me in this afternoon and they finally got it in and found the issue to be an electrical and they are still trying to find it so had to get a hotel room for the night and hope it is fixed by the morning. The service department people are very helpful and friendly. I would recommend this repair shop to anyone any day of the week.

  Loro
3 years ago
I had a terrible experience at a different international dealership. I was stuck there for a week and ended up at Landmark, because the other dealership screwed up. Landmark got me in, corrected the error, and even made the other dealership pay for it. They were all extremely professional and efficient. Highly highly recommend

  TJ Schams
3 years ago
Go ANYWHERE, but here!I was referred to Landmark by Workhorse as being an authorized dealer while seeking brake repairs on my W-22 chassis motorhome. I called them on Tuesday June 16th inquiring if they could replace brake pads & rotors and inspect for anything else it may need for a trip. They said they should be able to have it done within a day. I dropped it off on Wed 17th in the afternoon, was told it would be ready the following evening. I explained I needed it by Saturday June 20th for a trip, they said it should not be a problem.I called early afternoon Thursday to check in, they had the inspection done, would need rear brakes & pads also, but waiting on their parts department to price & locate parts. I informed them of 2 places locally that could have parts within a couple hours as I had already checked, the service advisor said he would pass the info on to the parts department.I had not heard back, so I had called again at 9pm asking if they had an estimate for me, being told Parts is still checking.I called again on Friday at 11:30am, still no estimate, waiting on Parts department. I asked if they could go to the parts department and find the hold-up and was told they would get it when Parts was ready. I explained that I needed the vehicle by end of day and it was already overdue. The advisor said he'd call me back shortly after checking.Still no phone call, so I call back again on Friday at 4:45pm to the Parts department explaining my situation. They said I'd need to talk to Service and transferred me to a very rude individual that said "Yeah, so?" at least 4 times about the situation they had put me in with no apologies. I then asked if I could pick up the motorhome and take it eslewhere, with him saying "I don't see why not".Now, it's 5pm on Friday and too late for me to get the job done eslewhere, unable to actually take the motorhome on my trip, but they don't care, it's not their problem.I called on Saturday morning, told them to have the paperwork ready, that I would be there within an hour to pick it up. When arriving, the Advisor working asked what happened, I explained, he apologized, I told him it wasn't him that needed to. He said the behavior of the individuals involved what unacceptable, that he'd have his manager call me, would reduce the cost to the bare minimum ($361.24 with zero parts and nothing to show for it... ABSURD!)Two weeks later, I still have not received an estimate, and the manager never called, and my phone number is correctly printed in the customer info on the invoice.Again, Go ANYWHERE but here.

  Joel Rease
4 years ago
Guys got my truck in and out in a speedy fashion. I always dread a breakdown, even more so when the repairs can only be performed by the dealership. The staff were very friendly and loved my road dog, (Princess the yorkie) and even gave her a toy to take with her. I've had some of my driver's come through here, but it was a first for me and I'm just glad that there are still people in the mechanical shops that get the job done expeditiously without haste, and extend their kindness within the same breath.