Ray's Auto Body

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Erin Brown
a month ago
We had an excellent experience with Ray s. The lady we worked with was very friendly and knowledgeable and answered all of our questions fully. They also worked with our insurance for us and made the process as easy as a car repair can be. The workmanship was excellent and our car looks like new. I would highly recommend!

  Artemio Baltazar
a month ago
I came here because My hood popped off and cracked my windshield. My bumper was already slighlty broken on the driver side too and wanted to see how much this would cost to fix everything. They gave me an estimate of $8000 with labor and said my car was totaled. I came to an auto body because I didn't have the time to fix the car myself as I work and attend school full time, but after hearing the estimate I decided to take matters into my own hands and fix my bumper and hood for less than $350 and with paint $700. I haven't fixed the windshield yet, but after everything is settled the total doesn't come no where near the amount they were charging me. At the end of the day I am able to fix my car up and have it for sale so I could buy a new one instead of just selling it for parts like they were suggesting.

  jeremy d
3 years ago
These folks were amazing. They went above and beyond any expectation I ever had. They were so friendly and kept me apprised of the the progress while they worked on my truck. I can't say enough about this place. I paid a little extra over the dealership buy the dealership told me they wouldn't add things like an alignment on my vehicle and this after it had been wrecked in the front end. Rays told me upfront it may need one and I was willing to pay a little extra to get it done while the dealership would have had me eating up tires so they could sell me some. Thanks rays.

  Teto Baltazar
a month ago
I wanted to give another review from my other account Artemio Baltazar to say THIS AUTO BODY SHOP TRIED TO SCAM ME. ITS ABSURD THAT THEY WERE TRYING TO CHARGE ME $8000 with labor FOR A BUMPER THATS BASICALLY PLASTIC, HOOD, AND A WINDSHIELD. I DID IT MYSELF FOR LESS THAN 1k AND THEY TRIED TELLING MY CAR WAS TOTALED AND SUGGESTED I SELL THE PARTS FOR THE CAR ! DO NOT GO HERE !!!

  Tyler J
a year ago
I took my wife s car in after the driver door handle broke off. James was incredibly kind and helpful in how quickly they were able to figure out what they needed to order. THEN James actually went above and beyond and let me borrow a vehicle to drive back to my office down the road because of the time it was going to take to get the repairs completed. Wow!Services: Auto body & trim repair, Auto power window repair, General repairs & maintenance

  Michael Napier
5 years ago
Very frustrated with new management. I have used Ray's for over 20 years and have received great service and work in the past. Recently took a wrecked Buick to them and it was determined it was totaled. When I went to Ray's to sign a release for the car, I was surprised to find they had released it without my signing the documents. I had told the lady in the office 2 days prior, I was coming in and would need the plates off the car. When I arrived, she was VERY disorganized, had trouble finding my paperwork and finally found it in a stack of papers in the floor, behind her desk . I asked for the plates and she searched but couldn't find them. I told her I would not sign the release until she got the plates, she promised to get them. I called today (about a week later) and asked if she had the plates yet. She said she did not, but I could go to the junkyard and get them or perhaps talk with my insurance company to get them. I called my insurance who told me the plates were not on the car and probably removed by Ray's. Perhaps the same craftsmen are still at Ray's Auto Body, but the office staff is disorganized and demonstrated a "It's your problem, not mine" attitude with me. I believe the license plates are at Ray's Auto Body, but are lost in the clutter around her office.

  Justin Howe
4 years ago
James and his guys took excellent care of my Pathfinder after it was hit. They were quick, too, even on Christmas/New Year's week. Worked seamlessly with my insurance and I barely had to lift a finger. Would absolutely recommend!

  Tina Rolen
a year ago
Extremely responsive and great customer service. They turned me around in a day! Quality of the repair was impeccable. Highly recommendService: Side view mirror repairService: Side view mirror repair

  James Bond
5 years ago
Had work done at another shop in past , and was luckily recommended to Ray s this time... Extremely Professional , and knew how to deal with the Insurance company , who was trying to give me the run around. Repairs and paint were better than I could imagine . Thank You Ray s !!!...

  Jess W
5 years ago
Everyone at Ray's was amazing. They went above and beyond to make sure my car was repaired properly, even when the insurance company made it difficult for them. State Farm (insurance of the person who hit my car) was horrid, and gave Ray's a hard time every step of the way. They made sure that everything that needed to be done to restore my car to preaccident condition happened, even when it meant spending extra time making it happen.The repair looks fantastic, and was completed even faster than I expected. While we hope to not need a body shop again any time soon, we are glad to know that we have such an awesome one if we do! Every single person we encountered was helpful, knowledgable, and went out of their way to make it a pleasant experience. The customer service was top notch, and the repair far exceeded my expectations.Sending a HUGE thank you to Miss Mikki for putting up with way too many phone calls from me, and to everyone there for doing such a fantastic job.

  Sunshine Lacombes
2 months ago
Great company, I Highly recommend

  Lauren Grace Stevenson
6 years ago
Very quick service. Very friendly. My car looks great. I would highly recommend. Also, compared to other places where I had estimates this place was the most affordable.

  joseph igou
3 years ago
Just picked up vehicle today. It look amazing. I would not take my vehicle anywhere else in TN. Great people that do great work.

  Ronald Boggs
a year ago
Everyone there was veryFriendly.The painter Mike GronerIs the Best in Tennessee..Very nice Guy

  Devin O'Dell
6 years ago
great people & quick service. no problems. hassle free. easy to deal with. got my car fixed quickly and looked great!

  Kevin Eaves
5 years ago
Ray did a great job fixing my honda! The repair work was flawless, and they even washed my car for me :)

  Kayla Watson
10 years ago
Ray's was recommended to us by our insurance company. They did a superior job. They are easy to work with and pleasant.

  Ashley Bond
3 years ago
Best auto body shop in TN. My car looked like nothing had ever happened and the turn around time was phenomenal! Great staff!

  Jessica Slater
a year ago
Drove in with a piece hanging off the outside of my door. They fixed it on the spot. Everyone was so professional and kind. I m so grateful. Thank you so much!

  Tiffany Eastwood
7 years ago
First time I ever wrecked my car was towed here.. They screwed me out of a vehicle. I knew it wasnt totalled it had a dent in the door.... It had a full tank of gas.

  Brittaney McCaleb
6 years ago
when i advice them that the insurance will only pay for a certain amount Ray stated he didnt wanna get involve..

  Millz T
3 years ago
Best auto body shop in knoxville.. wouldn't take my vehicles anywhere else.

  Josiah Klouda
4 years ago
They do great body work. They make your vehicle look like new

  Tim Shaughnessy
6 years ago
Ray's Auto Body - these folks bring the quality and a fair price. I can't ask for anything more.

  Cindy Lewis
6 years ago
HASSLE FREE!!! The work is beautiful! They took care of every concern and need!!!!

  JohnAndJessica Lindsey
4 years ago
Amazing service and quick turn around time. I was back in my car before I knew it!!!

  Bob Monday
2 years ago
Good work honest people. Nothing else to say.

  John Malone
4 years ago
Best place to get you auto crash repaired

  Lee Semperfi
a year ago
Alwsys fair and honest.

  Eric Hibler
a year ago
Best in the business in Knoxville!!!Service: Auto body & trim repairService: Auto body & trim repair